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Article
Publication date: 28 February 2023

Yun Rao and Ivan Ka Wai Lai

This study aims to understand the bi-directional relationship between residents’ perceived community-oriented factors and residents’ emotional solidarity with tourists. It…

Abstract

Purpose

This study aims to understand the bi-directional relationship between residents’ perceived community-oriented factors and residents’ emotional solidarity with tourists. It compares the mutual influences between the human–place relationship and the resident–tourist relationship.

Design/methodology/approach

A research model with two arrows was constructed, presenting two sets of research hypotheses. Hypothesis A formalizes the effect of community-oriented factors on emotional solidarity, while Hypothesis B formalizes the effect of emotional solidarity on community-oriented factors. Using systematic sampling, this study received 462 valid questionnaires in Macau. These samples were used in confirmation factor analysis and stepwise multiple regression analysis.

Findings

In the one-way influence of community-oriented factors on emotional solidarity, residents’ community attachment, commitment and involvement have the greatest effect, respectively, on their welcoming nature, sympathetic understanding and emotional closeness to tourists. In the one-way influence of emotional solidarity on community-oriented factors, residents’ welcoming nature to tourists has the greatest impact on community attachment and commitment while residents’ emotional closeness has the greatest impact on community involvement. Besides, the impact of community-oriented factors on emotional solidarity has stronger explanatory power than the impact of emotional solidarity on community-oriented factors.

Originality/value

Contrary to most tourism studies on residents’ perspectives that only focus on one-way influence, this study suggested a dual-way approach that helps researchers further build complex models to better explain the complex relationships between places, residents and tourists. Furthermore, this study provides a contribution to tourism research on emotional solidarity by clarifying the flexible roles of community-oriented factors on residents’ emotional solidarity.

目的

本研究旨在了解居民感知的社区导向因素与居民对游客情感团结之间的双向关系。它比较了人-地关系和居民-游客关系之间的相互影响。

设计/方法/途径

本研究构建了一个有两套研究假设的双箭头模型。假设A确定了社区导向因素对情感团结的影响, 而假设B确定了情感团结对社区导向因素的影响。本研究通过系统抽样在澳门收到462份有效问卷。这些样本被用于确认因子分析和逐步多元回归分析。

研究结果

在社区导向因素对情感团结的单向影响中, 居民的社区依恋、承诺和参与分别对他们对游客的欢迎本质、同情理解和情感亲密有最大影响。在情感团结对社区导向因素的单向影响中, 居民对游客的欢迎本质对社区依恋和承诺的影响最大, 而居民的情感亲密对社区参与的影响最大。此外, 社区导向因素对情感团结的影响比情感团结对社区导向因素的影响具有更强的解释力。

原文/价值

不同于大多数关于居民视角的旅游研究只关注单向影响, 本研究提出了一种双向的方法, 有助于研究者进一步建立复杂的模型, 以更好地解释地方、居民和游客之间的复杂关系。此外, 本研究通过阐明社区导向因素对居民情感团结的灵活作用, 为旅游业的情感团结研究提供了贡献。

Propósito

Este estudio pretende comprender la relación bidireccional entre los factores orientados a la comunidad percibidos por los residentes y la solidaridad emocional de éstos con los turistas. Compara las influencias mutuas entre la relación persona-lugar y la relación residente-turista.

Diseño/metodología/enfoque

Se construyó un modelo de investigación con dos flechas, que presenta dos conjuntos de hipótesis de investigación. La hipótesis A formaliza el efecto de los factores orientados a la comunidad sobre la solidaridad emocional, mientras que la hipótesis B formaliza el efecto de la solidaridad emocional sobre los factores orientados a la comunidad. Mediante un muestreo sistemático, este estudio recibió 462 cuestionarios válidos en Macao. Estas muestras se utilizaron en el análisis factorial de confirmación y en el análisis de regresión múltiple por pasos.

Conclusiones

en la influencia unidireccional de los factores orientados a la comunidad sobre la solidaridad emocional, el apego a la comunidad, el compromiso y la implicación de los residentes tienen el mayor efecto, respectivamente, sobre su carácter acogedor, su comprensión y su cercanía emocional a los turistas. En la influencia unidireccional de la solidaridad emocional sobre los factores orientados a la comunidad, el carácter acogedor de los residentes hacia los turistas tiene el mayor impacto sobre el apego y el compromiso comunitarios, mientras que la cercanía emocional de los residentes tiene el mayor impacto sobre la implicación comunitaria. Además, el impacto de los factores orientados a la comunidad en la solidaridad emocional tiene mayor poder explicativo que el impacto de la solidaridad emocional en los factores orientados a la comunidad.

Originalidad/valor

A diferencia de la mayoría de los estudios turísticos sobre las perspectivas de los residentes que sólo se centran en la influencia unidireccional, este estudio sugiere un enfoque bidireccional que ayuda a los investigadores a seguir construyendo modelos complejos para explicar mejor las complejas relaciones entre lugares, residentes y turistas. Además, este estudio contribuye a la investigación turística sobre la solidaridad emocional aclarando el papel flexible de los factores orientados a la comunidad en la solidaridad emocional de los residentes.

Article
Publication date: 17 October 2022

Xin Wang, Ivan Ka Wai Lai and Kun Wang

This study aims to examine the influence of benefits and risks for young women travellers on their intention to visit other night tourism destinations. It also compares any path…

Abstract

Purpose

This study aims to examine the influence of benefits and risks for young women travellers on their intention to visit other night tourism destinations. It also compares any path differences between evening and midnight travels.

Design/methodology/approach

A face-to-face survey was conducted in Macau. Multi-group analysis was used to explore the differences between evening and midnight travels.

Findings

Emotional and epistemic benefits positively affect behavioural intentions; security risk negatively affects behavioural intentions, but the risk of sexual harassment does not affect behavioural intentions. Evening travellers pay more attention to emotional benefits than midnight travellers.

Originality/value

This study contributes to tourism research related to women by helping to understand the perceptions of the benefits and risks of young women travellers’ night tourism, especially the gender risks. This study corrects the understanding that young women travellers do not feel that the risk of sexual harassment affects their decision to undertake night travels. It also contributes to night tourism research by distinguishing the proportion of benefits and risks in evening and midnight travels.

目的

本研究旨在考察年轻女性旅游者在夜间旅游中的利益和风险感知对其访问其他夜间旅游目的地意向的影响, 比较女性游客上半夜出游和下半夜出游之间的感知差异。

设计/方法/途径

线下问卷调查在澳门进行, 使用多组分析方法探讨女性上半夜出游与下半夜出游的感知差异。

研究结果

情感和认知的益处对行为意向产生积极影响。虽然安全风险对行为意向会产生负面影响, 但性骚扰风险并不影响行为意向。上半夜旅游者比下半夜旅游者更关注旅行对情感的益处。

原创性/价值

本研究让读者了解到年轻女性旅游者对夜间旅游的利益和风险感知因素的看法, 尤其是对性别风险感知的看法, 对女性相关的旅游研究做出了贡献。这项研究改变了以往的认知, 即年轻女性旅游者不觉得性骚扰的风险会影响她们进行夜间旅行的决定。它还通过区分上半夜出游和下半夜出游的利益和风险比较, 为夜间旅游研究做出了贡献。

Propósito

Este estudio pretende examinar la influencia de los beneficios y riesgos que tiene, para las jóvenes viajeras, su intención de visitar otros destinos de turismo nocturno. Asimismo, se compara las diferencias de trayectoria entre los viajes nocturnos y los de medianoche.

Diseño/metodología/enfoque

Se realizó una encuesta personal en Macao. Se utilizó un análisis multigrupo para explorar las diferencias entre los viajes nocturnos y los de medianoche.

Resultados

Los beneficios emocionales y epistémicos afectan positivamente las intenciones de comportamiento, el riesgo de seguridad afecta negativamente las intenciones de comportamiento, pero el riesgo de acoso sexual no influye en las intenciones de comportamiento. Los viajeros nocturnos prestan más atención a los beneficios emocionales que en los viajes a medianoche.

Originalidad/valor

Este estudio contribuye a la investigación sobre el turismo relacionado con las mujeres al ayudarnos a comprender las percepciones de los beneficios y riesgos del turismo nocturno de las jóvenes viajeras, especialmente los riesgos de género. Este estudio corrige nuestra idea de que las jóvenes viajeras no creen que el riesgo de acoso sexual afecte a su decisión de emprender viajes nocturnos. También contribuye a la investigación del turismo nocturno al distinguir la proporción de beneficios y riesgos en los viajes nocturnos y de medianoche.

Article
Publication date: 26 April 2023

Xiaohong Wu and Ivan Ka Wai Lai

This study aims to construct a two-step model to examine how passive (mental imagery and immersion) and active (engagement) responses build a spatial presence in 360° virtual…

Abstract

Purpose

This study aims to construct a two-step model to examine how passive (mental imagery and immersion) and active (engagement) responses build a spatial presence in 360° virtual tours by constructing the spatial situation. This study further tests the difference between first-time and repeat users in building a spatial presence.

Design/methodology/approach

Systematic sampling was applied to collect data. Valid data from 355 participants were analysed using partial least squares structural equation modelling.

Findings

The results show that other than the direct effect of engagement on spatial presence, the spatial situation partially mediates the effects on the spatial presence of two passive responses. Through comparative analysis of the three models, this study confirms that the two-step model provides a better fit for the data. For repeat users, the spatial situation is the major source of spatial presence.

Practical implications

The results offer suggestions for destination marketers to develop effective virtual tours to induce the spatial presence of repeat users and first users.

Originality/value

This study contributes a two-step model for researchers to consider the mediating role of the spatial situation in further studies in the context of virtual reality (VR) tourism. This study also helps researchers design their future VR research in tourism by elucidating the roles of passive and active psychological responses in determining spatial presence.

研究目的

该研究构建了一个两步模型, 以检查被动(心理意象和沉浸)和主动(参与)反应如何通过构建空间情境在 360° 虚拟旅游中构建空间存在。 这项研究进一步测试了初次使用者和重复使用者在建立空间呈现感方面的差异。

研究设计/方法/途径

本研究应用系统抽样来收集数据。 使用 PLS-SEM 分析了来自 355 名参与者的有效数据。

研究发现

结果表明, 除了参与对空间存在的直接影响外, 空间情况部分地调节了两种被动反应对空间存在的影响。 通过对三种模型的比较分析, 本研究证实了两步模型可以提供更好的数据拟合。 对于重复用户来说, 空间情境是空间呈现感的主要来源。

实践意义

研究发现为目的地营销人员提供了建议, 以开发有效的虚拟旅游从而诱导重复用户和首次用户的空间呈现。

研究原创性

本研究为研究人员提供了一个两步模型, 以考虑空间状况在 VR 旅游背景下的进一步研究中的中介作用。 这项研究还通过阐明被动和主动心理反应在确定空间呈现中的作用, 帮助研究人员设计他们未来的旅游 VR 研究。

Details

Journal of Hospitality and Tourism Technology, vol. 14 no. 4
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 15 January 2024

Kenneth Shiu Pong Ng, Yan Feng, Ivan Ka Wai Lai and Lois Zi-Yu Yang

This study aims to develop a conceptual model to understand how customer knowledge management (CKM) affects fitness club membership renewal through the mediation of relationship…

Abstract

Purpose

This study aims to develop a conceptual model to understand how customer knowledge management (CKM) affects fitness club membership renewal through the mediation of relationship quality.

Design/methodology/approach

Data were collected outside of fitness clubs using a systematic sampling method. A total of 224 valid responses were collected. Structural equation modelling was used to evaluate the relationship between the constructs of the research model.

Findings

The results indicate that both knowledge from customers and knowledge for customers have a positive influence on customer satisfaction and customer trust. Among them, knowledge for customers has a stronger influence on customer satisfaction while knowledge from customers has a greater influence on customer trust. Additionally, three dimensions of relationship quality (customer satisfaction, customer trust and customer commitment) positively influence membership renewal intention with customer commitment exhibiting the greatest influence on it.

Originality/value

This study combines the theories of CKM and relationship quality management to explain why members will renew their service contracts. By using fitness clubs as an example, this research extends the authors' understanding of how knowledge from and for customers can influence customers' attitudes and behavioural intentions towards service companies.

Details

International Journal of Sports Marketing and Sponsorship, vol. 25 no. 2
Type: Research Article
ISSN: 1464-6668

Keywords

Article
Publication date: 23 September 2020

Ivan Ka Wai Lai and Jose Weng Chou Wong

Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the…

31991

Abstract

Purpose

Given the increasing number of travel restrictions, the COVID-19 outbreak has dealt a crippling blow to the hotel industry, and the crisis management practices supporting the industry needs are changing as the pandemic continues. This study aims to compare how the hotel industry has responded to this crisis at the initial stage and the pandemic stage.

Design/methodology/approach

Data were collected from hotel managers in Macau in two occasions, namely, early February and early April 2020. Importance-usage-performance analysis was conducted to classify six categories of practices (pricing, marketing, maintenance, human resources, government assistance and epidemic prevention) into four executable crisis management strategies (priority, maintain, low priority and possible overkill) for each stage. Follow-up in-person interviews were conducted to validate the results of the study.

Findings

In the initial stage, priority strategies should be applied in all epidemic prevention, pricing and maintenance practices and in two governmental assistance and human resources practices. In the pandemic stage, all epidemic prevention practices remain at the priority quadrant, but two pricing practices are downgraded. Hotels tended to force labour into unpaid vacations (furlough) and postpone office and system maintenance. Governmental assistance should be at a low priority.

Originality/value

This study contributes to the knowledge of contingency planning for crisis management across crisis periods. It also demonstrates the processes of importance-usage-performance analysis for researchers to undertake further studies in tourism crisis management. Timely recommendations for governments and hotel industry stakeholders are provided to cope with this crisis.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 10
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 22 December 2021

Xin Wang, Ivan Ka Wai Lai and Baoyi Song

Mainland Chinese students are the largest group of international students globally. The role of international students in destination marketing can be seen as “Word-of-Mouth…

Abstract

Purpose

Mainland Chinese students are the largest group of international students globally. The role of international students in destination marketing can be seen as “Word-of-Mouth Champions”. This study attempts to examine the effect of place attachment and affinity for Mainland Chinese students on generating word-of-mouth intention towards their place of study.

Design/methodology/approach

Six well-trained research assistants collected paper-based questionnaires in six institutions in Macao. They chose every tenth student who passed by to fill in the questionnaire at six locations in each institution. This study employed partial least squares structural equation modelling (PLS-SEM) to estimate the strength of causal relationship among place identity, place dependence, affinity and intention to word-of-mouth.

Findings

The results of the survey from 327 students in Macao indicate that place dependence, place identity and affinity drive Mainland Chinese students to provide word-of-mouth regarding Macao. Place dependence has a positive influence on place identity, and place identity has a positive influence on affinity with residents. However, place dependence has no significant direct effect on affinity.

Practical implications

Evidence from this study indicates the importance of students' word-of-mouth as they as sojourners, in particular, the students' place attachment and affinity for residents is critical to positive their Word-of-mouth on destinations. This research offers insights about the potential group which need require attention.

Originality/value

This study fills a research gap by exploring the relationship between place attachment and social distance in influencing Mainland Chinese students' behaviour, a relationship that has rarely been investigated in tourism research. Practical recommendations are provided to the governments, universities and education enterprises according to the results of the study. From both theoretical and practical perspectives, the findings from this study suggest promoting international students to turn into real “Word-of-Mouth Champions”.

Details

Journal of Hospitality and Tourism Insights, vol. 6 no. 2
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 23 June 2021

Xiaohong Wu and Ivan Ka Wai Lai

The purpose of this paper is to examine the factors that influence mainland Chinese film tourists’ behavioural intention in accepting an augmented reality (AR) feature film…

2157

Abstract

Purpose

The purpose of this paper is to examine the factors that influence mainland Chinese film tourists’ behavioural intention in accepting an augmented reality (AR) feature film character-related tour APP (an IfilmAR-tour-APP) based on an extension of unified theory of acceptance and use of technology (UTAUT) model.

Design/methodology/approach

Systematic sampling was used to collect data; 360 valid questionnaires were collected from mainland Chinese film tourists visiting Macau. Partial least squares structural equation modelling (PLS-SEM) was applied to analyse the data.

Findings

The findings indicated that performance expectancy, effort expectancy, social influence, celebrity involvement and personal innovativeness have a significant impact on mainland Chinese film tourists’ behavioural intention in accepting the IfilmAR-tour-APP, while facilitating conditions do not significantly affect tourists’ behavioural intention. Furthermore, the study revealed that effort expectancy, celebrity involvement and personal innovativeness positively influence performance expectancy in the use of an IfilmAR-tour-APP.

Practical implications

The findings of this study provide implications for AR tour APP developers which will help them to enhance their designs, and for the governments of tourist destinations to formulate their promotion strategies in developing niche tourism.

Originality/value

This study extended the application of UTAUT to tourism technology by introducing two personality traits in the context of AR tour APPs for film-induced tourism. This research contributes to niche tourism research by linking niche tourism and tourism technology.

推广影视旅游的增强现实旅游APP的接受度:论名人参与和个人创新的影响

研究目的

本论文旨在检验中国大陆影视旅游者接受增强现实(AR)影视人物相关APP(IfilmAR-tour-APP)的接受行为, 本论文根据UTAUT模型, 检验其影响接受行为的各项因素。

研究设计/方法/途径

本论文采用系统抽样法搜集数据; 共收到360份中国大陆到澳门影视旅游的游客问卷。本论文采用PLS-SEM方法分析数据。

研究结果

研究结果表明, 性能期望、努力期望、社交影响、名人参与、和个人创新都对中国大陆影视旅游者接受IfilmAR-tour-APP行为有着显著影响。然而, 辅助条件对游客的行为意向并没有显著影响。此外, 本论文还表示努力期望、名人参与、和个人创新对性能期望有积极影响。

研究实践启示

本论文结论对于AR旅行APP开发者提供实践启示, 这将帮助他们提高设计, 此外, 本论文结论对旅游目的地的政府也有启示, 帮助他们推广这种新奇旅游策略。

研究原创性/价值

本论文延展了UTAUT应用到旅游科技, 在AR tour APP在影视旅游中引入两个个性特点。本论文通过连接新奇旅游领域与旅游科技, 对新奇旅游科研有着贡献。

Details

Journal of Hospitality and Tourism Technology, vol. 12 no. 3
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 8 April 2024

Jose Weng Chou Wong, Ivan Ka Wai Lai and Shan Wang

While travelling, tourists like to use mobile technology to share their travel experiences. This study aims to understand how the social value gained by tourists from sharing a…

Abstract

Purpose

While travelling, tourists like to use mobile technology to share their travel experiences. This study aims to understand how the social value gained by tourists from sharing a travel experience with mobile technology affects their satisfaction with the travel experience through onsite mobile sharing behaviour.

Design/methodology/approach

A second-order hierarchical model is constructed to examine the moderated mediating role of onsite mobile sharing behaviour in improving tourists’ travel satisfaction. Through systematic sampling, 304 responses were collected at ten attraction points in Guangzhou and Shenzhen, China.

Findings

The results show that, compared with self-centred values (self-presentation and self-identification), other-centred values (building social connection and reciprocity) contribute more to forming social values of sharing. In addition, onsite mobile sharing behaviour partially mediates and moderates the effect of social values on travel satisfaction.

Originality/value

This study applies the social capital theory to identify the value gained by sharing travel experiences and empirically evaluates the impact of these values on the overall value of sharing travel experiences. This study also contributes to tourism research by examining the moderated mediating role of onsite mobile sharing behaviour in improving travel satisfaction. This study helps destination marketing to make strategies to motivate tourists to use mobile technology to share their travel experiences while travelling.

Details

Asia Pacific Journal of Marketing and Logistics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 28 December 2020

Ting Yang, Ivan Ka Wai Lai, Zhao-Bin Fan and Qing-Min Mo

The purpose of this paper is to identify the factors that explain the acceptance of self-service ordering systems (SOSs) for restaurants and to explore the effects of…

1096

Abstract

Purpose

The purpose of this paper is to identify the factors that explain the acceptance of self-service ordering systems (SOSs) for restaurants and to explore the effects of “self-service system service quality” (SSQ) and “interpersonal service quality” (ISQ) on the acceptance factors extended from the Unified Theory of Acceptance and Use of Technology model.

Design/methodology/approach

This study targets customers who have recently used SOSs to order foods in middle-class restaurants. In total, 402 valid survey samples were obtained. Partial least squares (PLS) analysis was used to examine the factors of user acceptance of using SOSs.

Findings

The results of the PLS-SEM analysis indicate that SSQ has a significant effect on accuracy expectancy, speed expectancy and effort expectancy; ISQ has a significant effect on accuracy expectancy, speed expectancy, effort expectancy and facilitating conditions; and accuracy expectancy, speed expectancy, effort expectancy, social influence, facilitating conditions and budget expectancy significantly influence user acceptance of SOSs. Furthermore, user experiences moderate the effect of speed expectancy and effort expectancy on user acceptance.

Originality/value

This study introduces three technology acceptance factors (accuracy, speed and budget) for researchers to consider in the future. It also extends the knowledge about the human service factor when middle-class restaurants adopt self-service technologies (SSTs). Recommendations are provided for system developers to improve the system quality of SSTs and service staff to rethink their roles in adopting SSTs in the service industry.

研究目的

本文研究目的有:(1)确认解释客人接受餐厅自助订餐系统(SOSs)的决定因素(2)探索自助系统服务质量(SSQ)和人机服务质量(ISQ)对于UTAUT模型科技接受因素的作用。

研究设计/方法/途径

本论文的目标受众为近期使用过SOSs在中等餐厅点餐过的客人。样本为402份有效问卷数据。本论文使用PLS分析检测用户接受SOSs的各项因素。

研究结果

PLS-SEM分析结果表明, SSQ对准确预期、速度预期、努力预期, 有显著作用; ISQ对于准确预期、速度预期、努力预期、以及辅助条件, 有显著作用; 准确预期、速度预期、努力预期、社会影响、辅助条件、以及预算预期对于SOSs用户接受有显著作用。此外, 用户体验调节速度预期和努力预期对于用户接受的作用。

研究原创性/价值

本论文新增了三种科技接受因子(准确度、速度、和预算), 为未来的科研创造土壤。本论文还扩展了我们对于人员服务因子在中等餐厅采用SSTs的认知。本论文建议系统开发者应该提高SST系统质量, 以及建议服务人员重新审视在服务产业采用SST中自己的位置。

Content available
Article
Publication date: 1 January 2013

1375

Abstract

Details

Journal of Manufacturing Technology Management, vol. 24 no. 1
Type: Research Article
ISSN: 1741-038X

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