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Recommending suitable doctors to patients on healthcare consultation platforms is important to both the patients and the platforms. Although doctor recommendation methods have been proposed, they failed to explain recommendations and address the data sparsity problem, i.e. most patients on the platforms are new and provide little information except disease descriptions. This research aims to develop an interpretable doctor recommendation method based on knowledge graph and interpretable deep learning techniques to fill the research gaps.

This research proposes an advanced doctor recommendation method that leverages a health knowledge graph to overcome the data sparsity problem and uses deep learning techniques to generate accurate and interpretable recommendations. The proposed method extracts interactive features from the knowledge graph to indicate implicit interactions between patients and doctors and identifies individual features that signal the doctors' service quality. Then, the authors feed the features into a deep neural network with layer-wise relevance propagation to generate readily usable and interpretable recommendation results.

The proposed method produces more accurate recommendations than diverse baseline methods and can provide interpretations for the recommendations.

This study proposes a novel doctor recommendation method. Experimental results demonstrate the effectiveness and robustness of the method in generating accurate and interpretable recommendations. The research provides a practical solution and some managerial implications to online platforms that confront information overload and transparency issues.

This study/paper aims to reach the core objective of hospitality order cancellation prediction (HOCP), that is, to identify potential cancellers from many customer bases, thereby enhancing the effectiveness of customer retention campaigns. However, few studies have focused on predicting hospitality order cancellation.

A novel profit-driven model for predicting hospitality order cancellation is proposed to bridge this research gap. The authors construct profit-driven extreme gradient boosting (XGBoost) based on a grid search on HOCP to maximize profit by selecting optimal hyperparameters of XGBoost.

Real-world data set is analyzed, and the proposed model yields more profits than other predictive models. Sensitivity analysis proves that the proposed model is robust to the key hyperparameter and application scenario. Furthermore, some preventive measures based on visual analysis results are provided to reduce the cancelled probability of orders.

This research will help hotel managers to transfer the modeling goal to profit orientation and encourage relevant researchers to interpret the prediction results of models for hotel order cancellation prediction in a post hoc manner. Besides, the proposed model can be applied to various enterprises with different average order profits and help managers optimize revenue management.

This research expands the relevant literature and offers guidance for predicting hospitality order cancellation from a profit-driven perspective at the customer level. The proposed model can provide macro-control to hotel managers and obtain the most satisfactory profits in micro-control.

The purpose of this paper is to identify and analyse the interactions among various enablers which are critical to the success of big data initiatives in operations and supply chain management (OSCM).

Fourteen enablers of big data in OSCM have been selected from literature and consequent deliberations with experts from industry. Three different multi criteria decision-making (MCDM) techniques, namely, interpretive structural modeling (ISM), fuzzy total interpretive structural modeling (fuzzy-TISM) and decision-making trial and evaluation laboratory (DEMATEL) have been used to identify driving enablers. Further, common enablers from each technique, their hierarchies and inter-relationships have been established.

The enabler modelings using ISM, Fuzzy-TISM and DEMATEL shows that the top management commitment, financial support for big data initiatives, big data/data science skills, organizational structure and change management program are the most influential/driving enablers. Across all three different techniques, these five different enablers has been identified as the most promising ones to implement big data in OSCM. On the other hand, interpretability of analysis, big data quality management, data capture and storage and data security and privacy have been commonly identified across all three different modeling techniques as the most dependent big data enablers for OSCM.

The MCDM models of big data enablers have been formulated based on the inputs from few domain experts and may not reflect the opinion of whole practitioners community.

The findings enable the decision makers to appropriately choose the desired and drop undesired enablers in implementing the big data initiatives to improve the performance of OSCM. The most common driving big data enablers can be given high priority over others and can significantly enhance the performance of OSCM.

MCDM-based hierarchical models and causal diagram for big data enablers depicting contextual inter-relationships has been proposed which is a new effort for implementation of big data in OSCM.

To understand the meaning of a sentence, humans can focus on important words in the sentence, which reflects our eyes staying on each word in different gaze time or times. Thus, some studies utilize eye-tracking values to optimize the attention mechanism in deep learning models. But these studies lack to explain the rationality of this approach. Whether the attention mechanism possesses this feature of human reading needs to be explored.

The authors conducted experiments on a sentiment classification task. Firstly, they obtained eye-tracking values from two open-source eye-tracking corpora to describe the feature of human reading. Then, the machine attention values of each sentence were learned from a sentiment classification model. Finally, a comparison was conducted to analyze machine attention values and eye-tracking values.

Through experiments, the authors found the attention mechanism can focus on important words, such as adjectives, adverbs and sentiment words, which are valuable for judging the sentiment of sentences on the sentiment classification task. It possesses the feature of human reading, focusing on important words in sentences when reading. Due to the insufficient learning of the attention mechanism, some words are wrongly focused. The eye-tracking values can help the attention mechanism correct this error and improve the model performance.

Our research not only provides a reasonable explanation for the study of using eye-tracking values to optimize the attention mechanism but also provides new inspiration for the interpretability of attention mechanism.

Course recommendations are important for improving learner satisfaction and reducing dropout rates on massive open online course (MOOC) platforms. This study aims to propose an interpretable method of analyzing students' learning behaviors and recommending MOOCs by integrating multiple data sources.

The study proposes a deep learning method of recommending MOOCs to students based on a multi-attention mechanism comprising learning records attention, word-level review attention, sentence-level review attention and course description attention. The proposed model is validated using real-world data consisting of the learning records of 6,628 students for 1,789 courses and 65,155 reviews.

The main contribution of this study is its exploration of multiple unstructured information using the proposed multi-attention network model. It provides an interpretable strategy for analyzing students' learning behaviors and conducting personalized MOOC recommendations.

The findings suggest that MOOC platforms must fully utilize the information implied in course reviews to extract personalized learning preferences.

This study is the first attempt to recommend MOOCs by exploring students' preferences in course reviews. The proposed multi-attention mechanism improves the interpretability of MOOC recommendations.

In this chapter, the authors consider the role of time for research in occupational stress and well-being. First, temporal issues in studying occupational health longitudinally, focusing in particular on the role of time lags and their implications for observed results (e.g., effect detectability), analyses (e.g., handling unequal durations between measurement occasions), and interpretation (e.g., result generalizability, theoretical revision) were discussed. Then, time-based assumptions when modeling lagged effects in occupational health research, providing a focused review of how research has handled (or ignored) these assumptions in the past, and the relative benefits and drawbacks of these approaches were discussed. Finally, recommendations for readers, an accessible tutorial (including example data and code), and discussion of a new structural equation modeling technique, continuous time structural equation modeling, that can “handle” time in longitudinal studies of occupational health were provided.

The purpose of this paper is to show that despite the critical importance of using accurate data when identifying geographic patterns and studying hotspots, few have explored the data quality issues introduced by Geographic Information Systems (GIS) software applications. While software manufacturers provide some information about the address matching process, critical details are left out or are buried in technical, and sometimes proprietary, jargon. The purpose of this paper is to address these issues.

The paper demonstrates, with three datasets of 100 cases each, how the assumptions built into popular GIS software produce systematically missing data during the data importing process commonly referred to as address matching.

Inclusion of directional indicators and zip codes are more important than previously thought. The results highlight the critical need to provide complete descriptions of research methodology. All geographic analyses must be accompanied with: information about the hit rate (percent of cases plotted), details about the software and process used to import tabular crime data, information about the software parameters set for the importation process (geocoding preferences), reference information about the street file used; and, an examination of the missing cases to identify some of the sampling error. When forecasting crime issues or identifying hot spots, analysts must be cognizant of the differential impact this bias will have on the generalizability of the results.

The paper explores previously neglected issues in data quality introduced by GIS software applications.

Perception has been identified as the main cause underlying most autonomous vehicle related accidents. As the key technology in perception, deep learning (DL) based computer vision models are generally considered to be black boxes due to poor interpretability. These have exacerbated user distrust and further forestalled their widespread deployment in practical usage. This paper aims to develop explainable DL models for autonomous driving by jointly predicting potential driving actions with corresponding explanations. The explainable DL models can not only boost user trust in autonomy but also serve as a diagnostic approach to identify any model deficiencies or limitations during the system development phase.

This paper proposes an explainable end-to-end autonomous driving system based on “Transformer,” a state-of-the-art self-attention (SA) based model. The model maps visual features from images collected by onboard cameras to guide potential driving actions with corresponding explanations, and aims to achieve soft attention over the image’s global features.

The results demonstrate the efficacy of the proposed model as it exhibits superior performance (in terms of correct prediction of actions and explanations) compared to the benchmark model by a significant margin with much lower computational cost on a public data set (BDD-OIA). From the ablation studies, the proposed SA module also outperforms other attention mechanisms in feature fusion and can generate meaningful representations for downstream prediction.

In the contexts of situational awareness and driver assistance, the proposed model can perform as a driving alarm system for both human-driven vehicles and autonomous vehicles because it is capable of quickly understanding/characterizing the environment and identifying any infeasible driving actions. In addition, the extra explanation head of the proposed model provides an extra channel for sanity checks to guarantee that the model learns the ideal causal relationships. This provision is critical in the development of autonomous systems.

The purpose of this paper is twofold. First, the authors provide a survey of operations management (OM) research applications of traditional hierarchical and nonhierarchical clustering methods with respect to key decisions that are central to a valid analysis. Second, the authors offer recommendations for practice with respect to these decisions.

A coding study was conducted for 97 cluster analyses reported in six OM journals during the period spanning 1994-2015. Data were collected with respect to: variable selection, variable standardization, method, selection of the number of clusters, consistency/stability of the clustering solution, and profiling of the clusters based on exogenous variables. Recommended practices for validation of clustering solutions are provided within the context of this framework.

There is considerable variability across clustering applications with respect to the components of validation, as well as a mix of productive and undesirable practices. This justifies the importance of the authors’ provision of a schema for conducting a cluster analysis.

Certain aspects of the coding study required some degree of subjectivity with respect to interpretation or classification. However, in light of the sheer magnitude of the coding study (97 articles), the authors are confident that an accurate picture of empirical OM clustering applications has been presented.

The paper provides a critique and synthesis of the practice of cluster analysis in OM research. The coding study provides a thorough foundation for how the key decisions of a cluster analysis have been previously handled in the literature. Both researchers and practitioners are provided with guidelines for performing a valid cluster analysis.

To the best of the authors’ knowledge, no study of this type has been reported in the OM literature. The authors’ recommendations for cluster validation draw from recent studies in other disciplines that are apt to be unfamiliar to many OM researchers.

The purpose of this paper is to understand genomics scientists’ perceptions in data quality assurances based on their domain knowledge.

The study used a survey method to collect responses from 149 genomics scientists grouped by domain knowledge. They ranked the top-five quality criteria based on hypothetical curation scenarios. The results were compared using χ2 test.

Scientists with domain knowledge of biology, bioinformatics, and computational science did not reach a consensus in ranking data quality criteria. Findings showed that biologists cared more about curated data that can be concise and traceable. They were also concerned about skills dealing with information overloading. Computational scientists on the other hand value making curation understandable. They paid more attention to the specific skills for data wrangling.

This study takes a new approach in comparing the data quality perceptions for scientists across different domains of knowledge. Few studies have been able to synthesize models to interpret data quality perception across domains. The findings may help develop data quality assurance policies, training seminars, and maximize the efficiency of genome data management.