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This chapter discusses the application of fuzzy cognitive map (FCM) modelling to construction management (CM) challenges and problems. It focuses on the critical issue of managing the complexity and uncertainty inherent in CM by providing a new intelligent layer that enhances classical approaches to construction modelling and management. It investigates how the myriad types of internal and external factors affecting the feasibility and performance of construction projects can be modelled using a fuzzy hybrid method that explores the complex relationships among many contributing factors and assesses and evaluates their impacts on past and future projects. This chapter proposes a hybrid modelling approach in the traditional context of cost, schedule and risk management and describes how augmenting and enhancing existing state-of-the-art tools and processes in CM can assist construction managers. This chapter provides a background on the theory of FCMs, presents foundational and current research, and explains how to apply this approach in the CM domain. This chapter also provides a detailed description of how to develop, modify and employ interactive models to specific CM challenges and problems. It includes a customisable, interactive base model and demonstrates how the model has been applied to specific CM events and issues. Examples are presented that highlight the interplay between project-specific goals and characteristics and the way these impact the interrelated and often opposing triad of cost, schedule and risk. The presented examples and practical applications make this state-of-the-art approach useful to both academic and industry practitioners.

This chapter provides an overview of the potential use of Intelligent Transport Systems (ITS) and associated artificial intelligence (AI) techniques in the land transport sector in an attempt to achieve related United Nations Sustainable Development Goals (SDGs) targets. ITS applications that have now been extensively tested worldwide and have become part of the everyday transport toolkit available to practitioners have been discussed. AI techniques applied successfully in specific ITS applications such as automatic traffic control systems, real-time image processing, automatic incident detection, safety management, road condition assessment, asset management and traffic enforcement systems have been identified. These methods have helped to provide traffic engineers and transport planners with novel ways to improve safety, mobility, accessibility and efficiency in the sector and thus move closer to achieving the various SDG targets pertaining to transportation.

Purpose: In recent times, ‘artificial intelligence (AI)’ has been pervasive even in organisations or at home. AI is defined as programming computers or other technological devices to act, react, respond, or assist the same way humans do. AI has undeniably made people’s lives easier. In organisations, the impact of AI is even more visible. The main aim of this chapter is to examine the significant role of future work skill’s (FWS) each component in the field of on-growing automation. The focus will be especially on emotional and social intelligence (ESI) (a key component of FWS) while adopting AI.

Need of the Study: In terms of human resource management (HRM), AI is useful for people management, payroll services, staff monitoring and improving the recruiting network, among other things. Even managers put their organisation’s job openings on the web and get applicant resumes electronically. People and employees in the organisation have become more advanced and innovative due to AI. A device obtains employee attendance, and human resource (HR) can track their employees and their organisation’s workforce data. HR has now been awarded more authority to manage and fix their employee’s problems because of AI. In a rapidly changing world, AI is affecting all aspects. AI is yearning to automate all of the jobs.

Methodology: Now a question arises how we can stay relevant in AI economic development? As humans, we learned that every issue is a problem of optimisation because we simply require human skills to develop, create and innovate new things. Therefore, researchers recognised that adopting sustainable growth skills encourages people to continue learning throughout their lives. Moreover, AI has enabled machines the ability to learn over time. Still, they will never be able to develop new ideas like human intelligence. A machine can use only one fixed data algorithm. Now humans have made significant progress in various fields with the help of FWS; without integrated computer sciences, brain science would not make such an outstanding achievement. On the other hand, human minds are masters of their intelligence, such as creativity, complex problem-solving, cognitive thinking, ESI and communication. Breakthrough human mind are masters of algorithms represented people have to understand new trends of technology around us, and the best way to move forward is to be aware, adapt and update skills.

Practical Implications: However, AI is required because, regardless of technological advancements, AI is leading Industry 4.0. The industry’s transformation is in 4.0, and hopefully, 5.0 will jump on board soon. Undoubtedly, AI should streamline the process and eliminate redundancy or administrative tasks.

Finding: AI can be more effective in organisations if they incorporate other FWS, particularly the soft human ESI skills, whereas AI is present everywhere, we can still not neglect FWS, especially ESI. So, this chapter highlights the important role of soft skills, that is, ESI and FWS, while adapting AI for an effective HRM.

Artificial neural networks (ANNs), which represent computational models simulating the biological neural systems, have become a dominant paradigm for solving complex analytical problems. ANN applications have been employed in various disciplines such as psychology, computer science, mathematics, engineering, medicine, manufacturing, and business studies. Academic research on ANNs is witnessing considerable publication activity, and there exists a need to track the intellectual structure of the existing research for a better comprehension of the domain. The current study uses a bibliometric approach to ANN business literature extracted from the Web of Science database. The study also performs a chronological review using science mapping and examines the evolution trajectory to determine research areas relevant to future research. The authors suggest that researchers focus on ANN deep learning models as the bibliometric results predict an expeditious growth of the research topic in the upcoming years. The findings reveal that business research on ANNs is flourishing and suggest further work on domains, such as back-propagation neural networks, support vector machines, and predictive modeling. By providing a systematic and dynamic understanding of ANN business research, the current study enhances the readers' understanding of existing reviews and complements the domain knowledge.

Climate change and digitisation are unquestionably the two defining features of this era. Both present immense challenges with unimaginable consequences for humankind while promising enormous rewards for those who can adequately address their adverse effects. These two critical factors must be considered while establishing strategies for the businesses' future operations. Hence, post-pandemic, especially with the rise of online commerce, packages and documents are delivered around the globe nearly every day, propelling the logistics industry's growth. This is not the critical challenge in logistics, the issue of sustainability, particularly as the returns are increasing exponentially, leading to a significant impact on transportation is and its reliance on fossil fuel has made it a prime target for society's growing environmental concerns. Thus, real-time visibility, collaboration and integration in reverse logistics (RL) are imperative for business sustainability. The most applicable Industry 4.0 technologies in RL are the Internet of Things (IoT), cloud computing, blockchain and digital twin that enable the defragmentation of the RL market.

This chapter analyses the technological impact of Industry 4.0 on RL. This research investigates the challenges faced by the logistics industry in the context of sustainability and how digital transformation can bring many potential benefits across the entire value chain. This chapter also presents a guidance for a framework based on the literature review that tends to favour the development of elastic logistics, implying improved company responsiveness to market conditions. The study contributes to the body of literature and the establishment of the framework for planning on the application of various Industry 4.0 technologies in developing eco-friendly and sustainable reverse logistics framework.

The United Nations Industrial Development Organisation (UNIDO) proposed the development of eco-industrial parks (EIP) related to the 9th, 12th, and 13th of the sustainable development goals (SDGs) for ensuring green industrial practice to deal with climate change. The first approach to EIP is choosing a suitable site, however, it is not a simple task, because it involves spatial factors and is always impaired by uncertainties that require more than one decision module. There is a fewer study in objectively assessing the criteria for the selection of suitable sites for EIP development to contribute to the SDG initiative. This study provides an integrated process for assessing a consistent weight of criteria for EIP site selection. Nine steps were used in the fuzzy-analytical hierarchy process namely criterion identification, hierarchical structure construction, triangular fuzzy number matrix, geometric ratio, fuzzy relative weight, defuzzification, normalisation, sensitivity analysis (SA) and weight ranking. When tested using spatial and non-spatial criteria for EIP site selection, results show transportation infrastructure (13%), raw materials (12%), water bodies (12%), climate (10%), labour (9%), land use (9%), markets (9%), governmental policies (8%), existing industries (7%), urban settlement (6%), and restricted areas (5%). The SA verified that any evaluation error of 2% or 5% on the criteria weight is insignificant, but for 10% error, results can be distorted. The study has developed a consistent, simple approach integrating hierarchical and uncertainty modules for choosing EIP locations, and it is proposed as a guide for selecting suitable greenfield or brownfield EIP sites for sustainable industrial practices.

Today’s business environment has the nature that challenges the decision-making processes of businesses with its many different factors including technological developments and changing consumer structures. Previous research focused on specific contexts of the business environment regarding marketing and innovation issues, however, an integrative approach can be helpful for understanding and taking actions. This study aims to present a comprehensive framework which employs sensemaking from management literature as an approach to evaluate the market environment. Following a conceptual approach for the methodology, a framework consisting of three stages: discovery, sensemaking, and prediction is included in the study. Proposed framework identifies the stages for the sensemaking of consumers and can guide marketing decision-makers for competitiveness in the digital world.

This chapter discusses about the advancement in the field of telemedicine and how often the general public are using the services that are provide by the telehealth and telemedicine market. This chapter starts with the introduction of the medicine in the world, which were the earliest medical practice and how all that thing leads to the today’s telehealth market. This chapter also describes the models that are being used in today’s world, and how these models as implemented and how telemedicine services are implemented more efficiently. Telemedicine and telehealth market is growing day by day and a lot people are getting to know about it, but there is still some section of the society, specially the lower middle class and the people in the rural areas that do not have any access or knowledge about the concept of telehealth services.

Business models are constantly innovating to adopt international trends. Business models are shifting toward sustainable practices to meet expectations and standards and keep on with the rest of the competitors in their industries. Recently, sustainability took a greater emphasis, and this chapter seeks to describe the main sustainability initiatives generated in international markets. Through a qualitative study made of secondary sources, strategies aligned to different sustainability initiatives are shown. Interestingly, adopting technology, digital transformation, and blockchain can enhance sustainable development.