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By using some tools such as business intelligence (BI) and exploring data stored in data warehousing systems, it is possible to increase export competition efficiency. Efficiency in the export competition is affected by several factors. Therefore, this paper has attempted to provide a new conceptual framework for assessing the impact of new information technology (IT)-based systems, public policies and BI on the efficiency of export competitiveness.

Increasing exports and its high efficiency depend on each country’s IT. So, IT is the main tool to increase the production process, improve quality and reduce products’ cost. In addition, each country develops policies for business activities and commerce to increase productivity in export competition. Clarifying public policies and strategies critical to the development of export competition is important in this field. Therefore, this paper has tried to provide a new conceptual framework for examining the impact of new IT-based systems, public policies and BI on the effectiveness of export competition. The research method of this study is based on structural equation modeling. This method has been used to evaluate the causal model, assess the reliability and check the measurement model’s validity. Model and data were analyzed using SPSS 22 and SmartPLS software.

The results showed that the impact of new IT-based systems, public policies and BI on export competitiveness efficiency has been positive.

To generalize this study’s results and have a more accurate external validity, it is necessary to conduct this research program over a more extended time and space. Also, larger and more comprehensive samples should be taken for further validation. The authors also suggest that other factors can be considered.

The framework is conceptually innovative in modeling the efficiency of export competitiveness and assessing implications. Export competitiveness is a crucial factor in long-term global farm business survival, as it fosters opportunities for business prosperity on global markets.

The research offers important hints for emerging markets to find their ways to maintain a sustainable competitive advantage in the export market by controlling the country-level factors. This research will be helpful to both policymakers and global managers.

This paper explores the impact of information technology (IT) on service quality in the consumer‐banking sector. It proposes a service quality model that links customer perceived IT‐based service options to traditional service dimensions as measured by SERVQUAL in the context of customer perceived service quality and customer satisfaction. The model also incorporates several variables affecting customers’ perceptions of IT‐based services, and was tested by a structural equation modeling approach using sample data collected from retail bank customers. The results indicate that IT‐based services have a direct impact on the SERVQUAL dimensions and an indirect impact on customer perceived service quality and customer satisfaction. The analyses also show that customers’ evaluations of IT‐based services are affected by their preference towards traditional services, experiences in using IT‐based services, and perceived IT policies.

This paper aims to explore the socio-cultural factors that emerge in the implementation of integrated financial management information systems (IFMIS) in Ghana, a developing country.

A qualitative research approach was used with a case study design. The data were collected from archival documents and semi-structured face-to-face interviews with participants who played a significant role in the implementation of IFMIS in the Ghanaian public sector.

The findings show that although IFMIS was considered by the World Bank, Department for International Development (DFID), European Union and Danish International Development Agency to be rational, technical, universal and unproblematic, the use of the system in the Ghanaian public institutions was constrained by socio-cultural factors. These factors included power struggles between various technocrats; and negative attitudes such as opportunism and rent-seeking interest towards the IFMIS.

The research is grounded in a single case study, but the findings can be theoretically generalised to information technology (IT)-based financial management system exhibiting the same characteristics.

This study offers a practical implication for governments, consultants and donor agencies.

This study provides additional insight through the application of the sociology and duality of information technology theory to study a particular IT-based public financial management initiative.

This paper aims to identify the different system approach that is equipped with decision making processes. Presently, most maintenance organisations are still implementing conventional methods rather than fully integrated information and communication technology (ICT) to manage the information database on maintenance of residential building. The significant factor to select an ICT is much more advantageous than just a way to improve interfirm communication and cooperation on maintenance management processes and be able to perform the task needed without stressing the budget. ICT could be a pillar of fundamental importance for the implementation of an effective and efficient maintenance management on residential building and facility.

This paper presents a review of recent publications on the topic regarding residential maintenance systems, which also takes into consideration the heritage structures, due to their same maintenance requirements and processes.

The findings reveal the need for ICT tools and techniques specific to the needs of reducing poor service delivery, inadequate financial support, poor maintenance plan and maintenance backlogs.

The paper concludes with a comprehensive research framework of ICT-based system as the basis for further progress in the development of the residential maintenance schemes of system.

In this study, we use neoinstitutional sociology to explore how institutional pressures exerted on Ghana influenced the government’s decision to adopt, implement and use integrated financial management information systems (IFMIS) for the management of public financial resources.

Based on a case study of Ghana’s Controller and Accountant General’s Department (CAGD), the study uses a qualitative interpretive case approach as the methodological stance, and some key officials involved in the implementation of the IFMIS project were interviewed and documentary evidence was also analyzed to achieve triangulation of data and results.

The results show that the IFMIS reform was instigated by two main forces. One is the pressure from external stakeholders like the World Bank related to funding relationships. The other is the indigenous pressures coming from internal stakeholders who felt dissatisfied with the outcomes of previous reforms. The findings also suggest that many contingencies for successful reforms to IFMIS were present in Ghana, such as the commitment of internal stakeholders, the training programs for improving the needed skills of employees, and the will to get inspired by best practices abroad. Nevertheless, ultimate users mostly were hesitant to use IFMIS due to fears of losing their jobs because of institutionalized practices and a lack of IT skills. The study further revealed that, even if many conditions for a successful reform, especially regarding adoption and implementation, are in place, the reform may ultimately fail due to the impact of other factors that particularly regard the use of the newly developed accounting repertoire.

The findings of this study can be considered as a blueprint to emerging economies yet to adopt and implement similar IT-based Public Financial Management Information System (PFMIS). Moreover, given that some ultimate users exhibited resistance to the use of the new system, the results will prompt emerging economies that have not yet implemented IT-based PFMIS to recognize that cultural change management is an inevitable condition for successful implementation and use of IT-based PFMIS.

This study contributes to studies on public sector accounting reform in emerging economies by highlighting how the adoption of public sector accounting reform was instigated by both development partners and indigenous institutions responsible for ensuring effective and transparent management of public funds. Furthermore, unlike previous studies, the implementation team imported business case ideas from the private sector to augment the IFMIS implementation.

Human resource management and organizational change.

Students on an introductory course on Human Resource Management or a specialization course of HRM such as change management and organizational development. This case study can be taught at the MBA level.

This case study can serve as the base for understanding and identifying the various characteristics that relate to revolutionizing HR functions with the help of digitalization. It can also be elaborated further to include the challenges that a company has to face after it decides to establish IT software based on operations. This case is an evolutionary story of a large-scale Pakistani company, Pak Electron Ltd. (PEL) which has been in operation for almost 60 years. The top management decided to move from a traditional administrative system towards setting up an HR department for the first time. The case states the salient features of the traditional administrative system, issues faced by the company in the setup of a new HR system and digital HR system along with the employees’ views and perceptions on these systems.

Students are expected to learn the following: the various characteristics of a paper-file based traditional administrative system; the various features of an IT-based modern HR system; the decision background and basis for making the switch to the new contemporary HR system; and the reaction of employees against changes in organizational systems.

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

CSS: 6: Human Resource Management.

Seaports play an immeasurable role in the advancement of international trade. They have been the common avenue for the transportation of goods and services from one continent to another, and it has also been the linking transport of one mode of transport to another. The study sought to assess the effect of paperless information technology (IT)-based custom clearance at Ghana Seaports on businesses and industrial supply chains in Ghana.

The study conducted a survey with a sample size of 200 trading firms in Ghana.

The study discovered that IT-based port clearance has positive impact on customer order fulfillment, transaction cost reduction and supply chain relationships.

With the aim of making Ghana the transportation hub of businesses in the sub region, the paperless custom clearance has the potential to reduce delays at the port and improve their supply chain.

This paper provides researchers with a contemporary perspective toward understanding the effect of paperless custom clearance on the supply chain of businesses in the West African sub region.

The purpose of this paper is to assess the perceived importance of information technology (IT) as a core factor enabling innovation in knowledge management (KM). The aim is to propose an approach for using the IT tools for KM involved in the design of effective learning applications to help the firms to guide internal venturing development.

The research design at the base of the present research has provided a survey which was conducted on a sample consisting of 187 different companies located in the Italian provinces of Naples and Caserta, from the segments of the electronics, the computer and network systems, the software (SW) development, aimed at deepening connections and influences of the use of IT-based knowledge management system (KMS). Structural equation modeling technique has been performed to get results.

Consistent with what has been observed in previous studies (Del Giudice and Straub, 2011), the empirical analysis developed has confirmed that 72 per cent of companies surveyed has defined themselves much agree on the ability of KMS for supporting complex phenomena such as internal venturing: both encouraging the individual to become “intrapreneur”; and helping the employee to improve their performances within business processes in which they are likely to be involved.

This paper reviews key research literature issues on IT revolution for KM. With the growth of new and exciting IT opportunities, however, comes the daunting opportunity to experiment interoperable, easy to use, engaging and accessible IT applications that communicate the right information needed to reconfigure innovative mechanisms for entrepreneurism and organizational performance.

Decision making and the nature of decisions themselves are changing with the introduction of new information technology (IT)‐based systems in the construction industry. The use of IT systems relates to and can induce changes in business processes within firms as well as interorganizational project processes between firms. In the USA, some of the world's largest hardware and software producers are developing new generations of systems. The market for such systems is potentially large, and these vendors work in close proximity to powerful engineering and construction organizations as well as leading research establishments. It is likely that some of these systems will become de facto standards. For this and other reasons of industrial competitiveness, developments in US IT decision support systems are of interest to practitioners and researchers around the world. The present paper presents the findings of a UK Department of Trade and Industry Expert Mission to assess the development and use of IT systems in the US construction industry. The mission team included seven members, each with specialist knowledge of different aspects of IT development and implementation. The team visited 18 leading organizations where detailed interviews and seminars were conducted during a 2‐week period. The present paper highlights questions for researchers and systems developers. The main findings indicate fundamental changes to the timing, sequence and hierarchy of decision making.

The impact of information technology (IT) on the agility of supply chain management (SCM) systems is very noticeable in the business world nowadays. Competition and constant changes, including product/technological innovations, decreasing product lifestyles and product proliferation, create pressure that affects the business environment. Organizations are required for answering the changes in the market to gain a competitive advantage and business success. The organizations are able to answer to unexpected market changes through supply chain market, and these changes are converted to business opportunities. Using IT to achieve the agility of SCM is one of the important factors to help the organizations. Therefore, the adoption of IT and its efficient implementation can improve the cooperation between supply chain agility through the rapid transfer, the distribution of accurate information and the use of information. This paper aims to investigate the impact of IT on the agility of SCM.

A total of 120 employees of the Golasal firm are involved in collecting data using a questionnaire. Measurements were performed in all questionnaires using a five-point Likert scale. The causal model is evaluated by structural equationmodeling technique, which is used to examine the reliability and validity of the model.

The results have shown that IT has positive influences on the agility of SCM systems. In addition, the obtained results have shown that four variables, namely, IT skills and knowledge, IT-based systems integration, IT infrastructure and design of global position system and geographic information systems, affect the agility of SCM systems.

In this paper, the agility of SCM systems is pointed out and the approach to resolve the problem is applied into a practical example. The presented model provides a complete framework to examine the impact of IT on the agility of SCM systems.