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The current maintenance management method has affected the efficiency of the building facility management at Polytechnics. Many issues such as poor service delivery, inadequate finance, poor maintenance planning and maintenance backlogs have emerged due to the usage of conventional method application (paper-based form and unsystematic database). Therefore, the proposed system improvement is intended to be used for maintenance management practices at Malaysian Polytechnics in order to provide high quality of building facility with safe and healthy environments. The paper aims to discuss these issues.

Eight Polytechnics were selected based on major problems of using conventional method in the comparison to investigate the maintenance management practices in each Polytechnic.

The overall findings of this research indicated; poor service delivery, inadequate financial, poor maintenance planning and maintenance backlogs. The system architecture and the conceptual process model are presented to integrate the information database and maintenance management processes in improving the building diagnosis approach and decision-making process for managing building maintenance.

This new system development provides a better maintenance assessment for identifying symptoms, causes and reasons of building defects without depending on the expensive instruments, for instance, non-destructive testing (NDT) and sensor technology. It also has the potential to become the successful technology in assisting the maintenance contractors, clients and developer for effective management of maintenance defects at Polytechnic.

Most green building (GB) materials, which are used widely in the construction sector in Malaysia, perform poorly in terms of energy efficiency and sustainability. Nevertheless, during maintenance planning of these materials, the focus is often directed towards comfort and design instead. However, as GB material construction projects grow in scale and complexity, interconnections between the activities and processes can be noticed during problematic planning performance management to monitor the GB material components for corrective and preventive maintenance actions.

The concept of GB material maintenance planning for sustainable development and the main features of information and communication technology tools and techniques are based on analysis of literature reviews of GB material scenarios.

The results show how decision-making support in maintenance planning can be unsuccessful and how planning decisions can frame the content of an integrated system to analyse information and reduce risks of GB material failure.

The paper concludes that implementing a research framework for developing such a system can help improve the sustainable performance of maintenance planning of GB material economic, social and environmental issues.

This paper aims to identify the different system approach that is equipped with decision making processes. Presently, most maintenance organisations are still implementing conventional methods rather than fully integrated information and communication technology (ICT) to manage the information database on maintenance of residential building. The significant factor to select an ICT is much more advantageous than just a way to improve interfirm communication and cooperation on maintenance management processes and be able to perform the task needed without stressing the budget. ICT could be a pillar of fundamental importance for the implementation of an effective and efficient maintenance management on residential building and facility.

This paper presents a review of recent publications on the topic regarding residential maintenance systems, which also takes into consideration the heritage structures, due to their same maintenance requirements and processes.

The findings reveal the need for ICT tools and techniques specific to the needs of reducing poor service delivery, inadequate financial support, poor maintenance plan and maintenance backlogs.

The paper concludes with a comprehensive research framework of ICT-based system as the basis for further progress in the development of the residential maintenance schemes of system.

This paper aims to identify the different system approach using Building Information Modelling (BIM) technology that is equipped with decision making processes. Maintenance planning and management are integral components of the construction sector, serving the broader purpose of post-construction activities and processes. However, as Precast Concrete (PC) construction projects increase in scale and complexity, the interconnections among these activities and processes become apparent, leading to planning and performance management challenges. These challenges specifically affect the monitoring of façade components for corrective and preventive maintenance actions.

The concept of maintenance planning for façades, along with the main features of information and communication technology tools and techniques using building information modeling technology, is grounded in the analysis of numerous literature reviews in PC building scenarios.

This research focuses on an integrated system designed to analyze information and support decision-making in maintenance planning for PC buildings. It is based on robust data collection regarding concrete façades' failures and causes. The system aims to provide appropriate planning decisions and minimize the risk of façade failures throughout the building's lifetime.

The study concludes that implementing a research framework to develop such a system can significantly enhance the effectiveness of maintenance planning for façade design, construction and maintenance operations.

In general, maintenance management is considered as part of the construction sector for the larger service of post-construction activity and process. However, as green building (GB) construction projects grow in scale and complexity, interconnections between the mentioned activities and processes can be noticed in a problematic planning performance management to monitor the GB components for the corrective and preventive maintenance action. Issues often arise during construction activity and pose a problem for the society due to the poor and improper maintenance execution, such as the recent fire in the Grenfell Tower (14 June 2017, about 80 fatalities).

The concept of maintenance management practices of GB and main features of Information and Communication Technology (ICT) tools and techniques were based on analysis of number of literature reviews in GB scenarios.

The research results described are concerned with an integrated system to analyse information and building a decision-making support in maintenance planning in GB based on robust data collection about concrete failures and causes, provide appropriate planning decision and reduce risks of GB failure throughout the lifetime.

The paper concludes that implementing a research framework for developing such a system can help improve the performance of maintenance planning of GB design, construction and maintenance operations.

Green building (GB) maintenance is increasingly accepted in the construction industry, so it can now be interpreted as an industry best practice for maintenance planning. However, the performance competency and design knowledge of the practice's building control instrument process can be affected by its evaluation and the information management of building information modelling (BIM)–based model checking (BMC). These maintenance-planning problems have not yet been investigated in instances such as the Grenfell Tower fire (14 June 2017, approximately 80 fatalities) in North Kensington, West London.

This study proposes a theoretical framework for analysing the existing conceptualisation of BIM tools and techniques based on a critical review of GB maintenance environments. These are currently employed on GB maintenance ecosystems embedded in project teams that can affect BMC practices in the automation system process. In order to better understand how BMC is implemented in GB ecosystem projects, a quantitative case study is conducted in the Malaysian public works department (Jabatan Kerja Raya (JKR)).

GB ecosystem projects were not as effective as planned due to safety awareness, design planning, inadequate track insulation, environmental (in) compatibility and inadequate building access management. Descriptive statistics and an ANOVA were applied to analyse the data. The study is reinforced by a process flow, which is transformed into a theoretical framework.

Industry practitioners can use the developed framework to diagnose BMC application issues and leverage the staff competency inherent in an ecosystem to plan GB maintenance environments successfully.

Operation and maintenance (O&M) processes projects such as identification, assessment, planning and execution, embody a variety of standards such as technical (method of statement), environmental, economic (campus development) and social (health and wellbeing). Because these standards have proven to be challenging to integrate, local governments are increasingly experimenting with social innovation (SI) as a bottom-up form of standard integration. This study aims to apply the concept of SI to the O&M processes of facilities management at polytechnics in Malaysia to identify problems with conventional working practices in this area and to recommend potential solutions.

The paper reviews evidence that conventional working methods generate significant problems related to paper-based forms, improper database management and flawed decision-making processes. Because of the lack knowledge about different ways of how standard integration is achieved, the comparison of three polytechnic institutions which are Rensselaer Polytechnic Institute (RPI) and Southern Polytechnic College of Engineering and Engineering Technology (SPCEET) in USA as well as Seberang Perai Polytechnic, Pulau Pinang (PSP) in Malaysia shares the ambition to realise standard integration of O&M through SI.

The findings reveal that SI leads to four ways of standard integration: computerised maintenance management system, online customer complaint, electronic form and relational database. Application of the concept of SI reveals the need for more sophisticated management solutions in the O&M processes of facilities management.

These standard integration arrangements unfortunately seem to mainly contribute to greater alignment between standard rather than true standard integration. The concept of SI will guide future improvements and developments in maintenance management systems to fulfil requirements in this area.

The current maintenance management method has affected the efficiency of the building facility management at Polytechnics. Many issues such as poor service delivery, inadequate finance, poor maintenance planning and maintenance backlogs have emerged due to the usage of conventional method application (paper-based form and unsystematic database. The purpose of this paper is to review existing literature and case studies project of the technologies in maintenance management at Polytechnic, and subsequently to identify the challenge in improving the current maintenance management technologies.

The purpose of this paper is to review existing literature and case studies project of the technologies in maintenance management at Polytechnic, and subsequently to identify the challenges of information and communication technology (ICT) implementation for strategic defect diagnosis and decision-making in improving the current maintenance management technologies. Eight Polytechnics are selected on the basis of the major problems of using the conventional method in the comparison to investigate the maintenance management practices in each Polytechnic. There are around 32 Polytechnics in Malaysia and most are using conventional methods.

The findings reveal the need for a more sophisticated maintenance management system that provides guidelines for decision-making processes with the implementation of ICT. The interview results also reveal irregularities within the Malaysian Polytechnics’ maintenance management database. The system architecture and the information system prototype are presented to integrate the information database and maintenance management processes in improving the building diagnosis approach and decision-making process for managing building maintenance.

This new system is expected to become the successful technology in assisting the maintenance contractors, clients and developer for effective management of maintenance defects at Polytechnic.

The purpose of this paper is to develop a novel model for maintenance backlog (MB) of physical assets and structure it in a framework for integrated planning (IPL).

Reliability theory principles for modelling MB are used. Furthermore, to structure a framework for IPL, literature study combined with earlier case studies is used.

The framework for IPL facilitates the model of MB. In addition to providing real-time diagnosis indicators, MB is regarded as valuable information for decision support in IPL.

Development of MB applied to IPL.

In the context of the study, soft skill means identifying efficient and effective approaches for improving operation and maintenance (O&M) processes in facilities management and extending the management of building facilities and infrastructure. Applying the concept of soft skill to the O&M processes of facilities management at polytechnics in Malaysia, the paper aims to identify problems with conventional working practices in this area and to recommend potential solutions.

The paper reviews evidence that conventional working methods generate significant problems related to paper-based forms, improper database management and flawed decision-making processes.

The paper finds that the application of the concept of soft skill reveals the need for more sophisticated management solutions in the O&M processes of facilities management.

The concept of soft skill will guide future improvements and developments in maintenance management systems (MMS) to fulfil requirements in this area.