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This paper aims to identify user-centred facilities performance attributes of higher education buildings and how they can be used to evaluate individual learning spaces. These attributes are then consolidated for developing a post-occupancy evaluation (POE) framework in this context.

A systematic review of the literature on the POE of higher education buildings is conducted.

This study identifies 36 facility performance attributes in higher education buildings, which can be categorised into four dimensions: ambient; spatial; technology; and building support and services requirements. These facility performance attributes need to meet user requirements to achieve satisfactory feedback. It is also important to note that user requirements differ from one learning space to another; thus, it is essential to consider the characteristics of individual learning spaces.

The proposed evaluation framework is context-based and may not be suitable to evaluate other types of buildings. It may be further extended and enhanced to meet other facility management evaluation needs.

The POE framework developed in this research can be used to generate facilities management analytic to inform future design and improve existing higher education facilities.

This research has developed a holistic POE framework tool to meet user requirements in higher education buildings.

Universities in Malaysia, particular public universities, have been tasked not only with the traditional focus on the pursuit of knowledge, but also the important role of nation-building. The purpose of this paper is to explore the nation-building agenda in the development of Malaysian higher education in the globalisation era.

Grounded within the literature of nation-building and globalisation and neoliberalism, the approach of this paper examines the development of higher education in Malaysia across time.

Two particular aspects in the Malaysian higher education that have seen tension and changes emerging from the interaction between globalisation and nation-building are: the medium of instruction and hybridisation in universities.

The paper illustrates the ways in which universities have adapted in terms of the medium of instruction between the Malay language and English, as well as hybridisation that has taken place as a result of globalisation on the local vision, structure and characteristics of Malaysian universities.

This paper provides an exemplary systematic conduct of post‐occupancy evaluation (POE) on higher education facilities in Saudi Arabia.

The research study utilized several qualitative and quantitative POE techniques which were systematically comprising (1) scoping and reviewing the facilities-related documents, (2) identification of performance indicators through the review of literature, (3) development and collection of questionnaire survey responses from stakeholders, (4) collection of physical measurements and (5) assessing the facilities by walk-throughs. Then, the data were analyzed and the findings were reported to representative samples of users through focus group meetings. Then, recommendations were drawn for improving the occupational conditions of the case study facilities.

The synthesis of literature led to three main categories of performance elements that are relevant for higher education facilities. These include technical, functional and behavioral elements, in which each of the elements has specific performance indicators, 97 in total. The research study exemplifies a systematic conduct of POE. The stakeholders' perspectives on the performance elements through surveys, measurements and walk-throughs were collected. The assessment led to recommendations toward satisfactory and quality occupation of the case study facilities.

This research aims to standardize POE by introducing its methods as a tool for evaluating higher education facilities and by elaborating the most prominent performance indicators for ensuring higher education core functions, namely, teaching, research and community collaboration.

This paper aims to propose an energy efficiency plan (with technical and behavioural improvement measures) for a Portuguese higher education building – the Teaching Building of the Faculty of Economics of the University of Coimbra (FEUC).

The study was developed in the context of both the “Green Campus – Challenge for Energy Efficiency in Higher Education” and the Energy for Sustainability Initiative of the University of Coimbra, Portugal. An energy audit was conducted based on the analysis of the energy consumption profiles. A monitoring campaign was carried out to measure and disaggregate the electricity consumption. The consumption of natural gas and water were also assessed. The building envelope and the heating and lighting systems were also evaluated. Some patterns of energy-environmental behaviours of the academic community were investigated through a Web-based survey.

The energy efficiency plan contemplates short-term tangible/intangible actions. It also considers the investment and payback period of the tangible measures. The implementation of three improvement measures in the lighting system would lead to a consumption reduction of about 26,123 kWh/year, avoiding the emission of 3,704 KgCO2/year, for an initial cost of 9,920 (payback period of 3.7 years).

Results are restricted to the case study and there are limitations in their generalisation outside of their context. However, they show some broadly implications and trends that have relevance for the higher education sector. This paper highlights the importance of engaging students, faculty and technical staff for working together on the assessment of the energy efficiency of the buildings where they study and work.

The higher education sector holds important functions in educating the next generation of professionals for a sustainable culture. The categories of activities described in this paper are good examples of what can be done within the academic community for acting towards sustainability. The results also pointed out that making users aware of their energy consumption is a priority towards the energy efficiency in higher education buildings.

Reductions on energy consumption are expected if the energy efficiency plan would be implemented. The results of the behavioural study were presented to the FEUC’s board of directors to be integrated in the “Good Practices Manual on Water and Energy Management”.

The education services sector faces ever-changing global market dynamics with creative disruptions. Building knowledge brands can push the higher education sector beyond its geographical boundaries into the global arena. This study aims to identify key constructs, their theoretical background and dimensions that aid in building a global knowledge brand. The authors' research focuses on adapting and validating scales for global knowledge and education services brands from well-established academic literature.

The authors have adopted a mixed methodology approach and a systematic literature review. Authors interviewed 18 subject matter experts as part of content and face validity to arrive at select constructs, dimensions and items. Quantitative methods with random sampling were adopted as the primary methodology. Initially, the survey was administered to 390 students to test preliminary results. The survey was also administered to 5,112 students at a later part of this study. Valid responses stood at 3,244 with a 63% response rate. Further, the authors conducted confirmatory factor analysis, exploratory factor analysis and structural equation modeling to test the reliability and validity of scales. This study analyzed composite reliability, convergent validity and discriminant validity to finalize items for scales. The authors also validated the hypotheses based on the discriminant validity assessment scores.

Authors' key research findings are that academic stimulus, campus infrastructure and student intent play a significant role in campus culture and events design and experience at campus. Authors were able to bring out 16 key constructs and 55 critical dimensions vital to global education services brand building. This study also adapted and validated 99 items that meet construct validity and composite reliability criteria. This study also highlights that constructs such as student intent, academic stimulus, campus infrastructure scalability, selection mechanism, pedagogical content knowledge, brand identity, events experience and campus culture play a vital role in global brand recognition.

The authors' work is fairly generalizable to education services and the higher education sector. However, this study must be extrapolated and empirically validated in other industry sectors. The research implications of this study are that it aided the authors in building theoretical background for student brand loyalty theory, student expectation theory and study loyalty theory. This study adds to the body of knowledge by contributing to theoretical concepts on students, knowledge culture, events, infrastructure and branding. Researchers can adopt the scales proposed in this study to build research models in higher education branding. This study acts as a catalyst for building theories in education services areas. Researchers can delve deep into proposed research aspects of campus infrastructure, knowledge infrastructure, campus knowledge culture, events design and events experience.

This study aids educators and brand managers to develop global education services and optimize their effort and budget. Administrators in the education services sector must focus on practical aspects of student perception, campus infrastructure, culture and events experience. Practically administrators can reorient their efforts based on this study to achieve global brand recognition.

This study highlights that students are not customers but are co-creators of value in the education sector. This study provides scales and dimensions needed to build co-creation frameworks and models.

Most research in higher education branding has not covered wider aspects of global brand building. Existing theories proposed in higher education and education services articles cover only narrower aspects of campus infrastructure, culture, events design and branding. This study presents a comprehensive list of critical factors that play a vital role in global knowledge brand building. This study highlights the constructs and scales integral to building a global education services brand.

The purpose of this paper is to explore the spatial implications of new learning theories and the use of information and communication technologies (ICT) in higher education.

Based on a review of the literature, a theoretical framework has been developed that visualises the spatial implications of developments in higher education. To further explore spatial configurations that support changes in education, a comparative floor plan analysis was carried out at four Dutch institutes of higher education.

The findings show that the traditional classroom space is progressively being replaced by a variety of learning settings to support contemporary learning activities.

The research findings contribute to a better understanding of the alignment of learning space to the evolving needs that come from new ways of learning, supported by advanced ICT, and can be used to support space planning in higher education.

This paper builds upon findings from different disciplines: Facilities Management and Corporate Real Estate Management (suitability of floor plans) and Theory of Education (the pedagogical approaches and pedagogical assumptions those floor plans convey).

The aim of the paper is to explore the relationship between the quality and value of higher education facilities through comparing the views of different user groups and professionals involved in the procurement and design of such facilities.

The paper adopts a mixed methods approach incorporating a number of interviews and a questionnaire survey, underpinned by the recommendations and input of an expert panel.

The results reveal the potential of facilities management and maintenance to create value for higher education institutions (HEIs) and students, perhaps even greater than the construction of new high‐profile facilities, by facilitating student recruitment and improving the student learning experience.

The sample includes data from a single HEI. Although this was deemed necessary so as to reduce the impact of externalities, the adopted approach has to be applied to a wider sample of HEIs in order to claim more generalisable findings.

The paper provides a better understanding of the relationship between the quality and value of higher education facilities. This can potentially support HEIs to achieve improved value for money from their facilities and free up resources to be reinvested in other aspects of student experience.

Considering the subjective nature of value the paper incorporates views from a number of different interest groups. These views are correlated with different facility quality standards to provide a holistic approach to assessing the value of higher education facilities.

The article aims at exploring the challenges and possibilities of cooperation of higher education in a Latin American social, political and cultural context that faces historical difficulties of integration, as well as the potential contribution of academic cooperation for global citizenship.

The paper presents a general overview of networks and international centers of academic cooperation of higher education in Latin America. The analysis comprises objectives, countries, stakeholders, activities, projects and scope. The study is based on literature on internationalization, regional integration and the development of higher education, as well as on empirical gathered with networks/centers and key actors in the field. This study was carried out as a mixed qualitative method design. Firstly, a systematic review of a literature corpus of studies produced by Latin-American scholars was performed. Semi-structured interviews were then carried out with a group of scholars who are members of networks.

The findings include a review of the role of higher education in a politically fragmented reality, a panorama of major networks and international centers of academic cooperation with emphasis on internationalization of higher education, as well as their connections. The are highlighted examples of successful initiatives of cooperation and, based on interviews, there is presented a preliminary view on cooperation and trust building from professionals in higher education in Latin America.

In the last decades, with the growing interest and need for internationalizing higher education, many universities have organized or joined networks and international centers. The article will contribute for mutual knowledge of these spaces, their shortcomings and potentials, thus creating conditions for dialogue among them, as well as with universities in other continents.

This chapter provides a critical assessment of an article on higher education and economic development, by analyzing the ways the authors reflect on the importance of building technological capabilities. The need to demonstrate the use of evolutionary economics and innovation systems approach in demonstrating higher education contribution to economic growth motivated the article. The critique begins by examining the dominant theories and reflective pieces used by scholars to explain higher education’s contribution to economic development, and then situate the evolutionary economics and innovation systems approach used in the article in this discourse. This critical assessment also delves into how the article approaches the subject matter of higher education; and, the methods used to gather evidence for the case of higher education in South Africa. The chapter then condenses popular views on the role of higher education in economic development and assesses whether “building technological capabilities” is one such view or it is an emerging role. In conclusion, the chapter synthesizes the various sections in the article and isolates the key issues that underpin each of the sections and how each issue is manifested in the higher education sector. The conclusion unloads the overall construction of the article to succinctly knit the bigger argument advanced by the article and provide reasons for the viewpoints supported by this assessment.

The purpose of this paper is to quantify occupant satisfaction levels within Leadership in Energy and Environmental Design (LEED)-certified higher education buildings and determine the extent to which this certification helps designers to deliver successful interior environments.

A web-based adaptation of the Center for the Built Environment's (CBE) Occupant indoor environmental quality Survey was distributed within two LEED-certified higher education buildings at a public university. Occupants were then asked to participate in interviews designed to contextualize survey results and further understand issues identified by building users. Descriptive statistics and a content analysis were utilized to determine satisfaction levels in each building.

In general, LEED certification may be used as an aid for delivering successful interior environments, however, opportunities for enhancing the reliability of this tool were identified. For example, while Building A and Building B exceeded the CBE standards, neither met the 80 percent thermal comfort satisfaction rating recommended in the LEED system. Interviewees identified thermal set points, lack of thermal controls, and cold material finishes as the culprits. Based on study findings and supporting literature, suggestions are made for improving the LEED certification process and integrating post-occupancy evaluations (POEs) into the development of higher education buildings.

This study's findings may shed some light on how LEED certification and POEs aid in the production of exemplary higher education facilities. This study helps to inform sustainable practices in higher education settings and serve as a foundation for continued research in the field of sustainable design.