Search results

This article reflects on our joint experiences co-creating impact through a project in knowledge mobilisation – a website that disseminated resources and facilitated developmental activities for scholar-activists. We examine this project from the perspectives of the first author who created and ran the website and the second author who participated as a community member from the project’s launch.

The website attracted a scholarly activist community primarily comprising former and current women academics, who collaboratively informed the first author’s creation of articles, newsletters and workshops, that sought to develop individual and institutional capacities for feminist leadership.

This project in co-creating impact revealed the yearning and potential academics had for support and belonging. They were drawn to the website because many struggled with overwork, burnout and violence within a system that they did not feel was built for them. They strove to build a community around the website and its associated activities and resources so that they could fill the perceived gaps and heal the felt harms of their institutions.

Our reflections consider the different ways impact may be collaboratively generated through knowledge mobilisation in community, including how feminist redefinitions of impact may be designed and demonstrated in future projects. At the same time, we also critically examine the limitations of attempting to redress institutional issues as individuals without formal authority in those institutions.

After a thorough analysis of the case, students will be able to do the following: understand the building blocks of incentive structure in an organizational setting. Review the existing incentive structure at WINFORT. Develop effective incentive approaches to motivate employees at workplace. Illustrate the importance of performance management review to motivate employees.

The case explores the motivational state of a talent acquisition executive or talent scout working for a staffing firm, WINFORT Services in New Delhi, India. The two main characters in the cast are Helena Stacy, the Lead Talent Scout at WINFORT and Sofia Williams, the Talent scout. There was a meeting conducted between Helena and Sofia regarding the latter’s performance review held annually. However, to Sofia’s surprise, she could to get any salary hike this time as she failed to achieve her given targets. This led to a serious altercation between the two and resulted in Sofia started thinking of looking for alternate job opportunities.

The case is suitable for any postgraduate course, in particular MBA or MBA executive development program on human resource management, talent management, compensation and benefits, and as a module on motivation in organizational behavior.

CSS 6: Human Resource Management.

In addition, there are more resources available to augment the understanding of the business operations of staffing firms in India. Interested instructors and students are advised to go through these resources to better understand the routine operations of a staffing organization. https://talentcorner.in/how-recruitment-industry-generates-wealth/ https://wowidea.in/how-recruitment-agencies-in-india-works/ https://www.michaelpage.be/about-us/our-recruitment-process?fbclid=iwar0ftzztbzm5afvdwv_oyvp1f1p8zgpuflrbt8z6yg9zakm5c0kaoaom6ha

Mathematics is associated with abstraction, generality, and simplicity, whereas reality is associated with specificity and complexity. Because of this, it might be argued that the humanities disciplines are better than mathematics at providing accounts of the history of societies and the lives of individuals. The aim here is to counter this argument by presenting a mathematical account of a specific complex social reality. This is in accordance with recent appeals to peace scientists to engage with scholars in history and other humanities disciplines. Here, Shakespeare's A Midsummer Night's Dream is studied. The advantage of studying this piece is that the set of events is sufficiently complex to present a challenge to the modeler and yet sufficiently circumscribed to allow a reasonable coverage of the entire reality within the space of a paper.

The play is analyzed in terms of mathematical social science concepts. The analysis considers how people and groups participate in within-group and between-group activities over space and time. The value and power relationships in the activities are analyzed and the following concepts are deployed: roles, rules, hierarchy, anarchy, social divisions, and inequality. Some of the activities involve movement through space-time, and the set of movements can give rise to encounters. These may or may not be planned, and so alternative histories are in play. The analysis then switches to a more detailed level, and dialogic expressions of power relationships are noted. Finally, the logical structure of beliefs and dialogue is analyzed using “dynamic social propositional calculus.”

The purpose of this paper is to examine “nasty” retail shopping experiences. The paper aims to consider implications of distrust related to theft control measures in retail customer service.

Storytelling as a “memory‐work” method draws on phenomenology, hermeneutics, and the narrative. Researchers and participants worked together as co‐researchers to analyze and interpret “lived” experiences contained in their written personal stories. The authors extend this understanding in the context of existing literature.

Distrust pervaded the stories, which focused on shoplifting accusations (real and imagined). As a violation of implicit trust, distrust provoked intense moral emotions, damaged identities, and fuelled retaliation. Findings illustrate a pervasive downward “spiral of distrust” in the retail context.

Results suggest that retailers use store personnel rather than technological surveillance to control theft. Interacting with customers and displaying cooperation builds respect, trust, and relationships and may deter theft. Retailers should add signs of trust and remove signs of distrust from retail environments. They cannot rely on service recovery to appease customers disgruntled by distrust.

When retailers act as if they care, customers reciprocate, creating upward trust spirals and stronger communities.

A dark side to retail loss‐prevention tactics is demonstrated in the paper. Surveillance signals distrust, which repels customers and resists service recovery. Concepts of spirals of distrust and trust to the services marketing literature are introduced. The spirals illustrate how distrust destroys and trust builds relationships and communities. Furthermore, ideas are offered about ways to start upward trust spirals.

The purpose of this paper is to explore the fragile link between a medium sized New Zealand wine business and a major overseas supermarket chain, and how a smaller business can survive market disappointments such as reduced supply contracts.

This case study is built on semi‐structured interviews with key informants, previous experiences, observations, documentary and web resources, combined in a process of triangulation to optimize reliability and content validity.

Establishing a successful long distance supply chain for a New Zealand wine does not guarantee long term business success. When that success was threatened by the supermarket reducing its order unilaterally the company concerned responded by restructuring its business operations to overcome a performance gap. A further chain has been developed to another UK based supermarket chain, ASDA, to move bulk wine and significant inroads have been made into the US market place through Total Wine & More, a US distributor/retailer. Long term relationships played key parts in all these developments. Establishing and maintaining customer contact and loyalty through regular interpersonal contact and close monitoring of the supply situation has had a central role.

This is only a single case of a Canterbury, New Zealand, enterprise, but it corroborates Beverland and Lindgreen's research, which examined the evolving patterns of relationships over time among New Zealand wineries, importers, retailers and customers.

This paper highlights the value of investing in and maintaining long term business relationships.

Previous articles have described the establishment of the original chain with Tesco. This one reviews how that chain has been rescued and other chains developed as part of a strategy of not “having all one's eggs in one basket”. The major innovation for this exporter has been gaining satisfactory access to the US market. Together with his UK chains this now provides assured markets for the majority of his production of Marlborough Sauvignon Blanc, by far the most important New Zealand varietal wine produced.

Police departments across the USA have been challenged in their efforts toward broad implementation of community policing. This paper examines the level of change at five law enforcement agencies in the western USA. The changes at these agencies were precipitated by an independent, external, on‐site assessment of each department conducted by the Western Regional Institute for Community Oriented Public Safety (WRICOPS), one of 28 regional community policing institutes funded by the US Department of Justice's COPS Office. The nature of the on‐site assessment is discussed, along with reasons as to why the process tends to promote rather significant organizational changes in some law enforcement agencies, but only cursory changes in others.

Media and academic attention on Airbnb focuses on user experiences, implications for traditional accommodation establishments and negative sociocultural impacts. The purpose of this paper is to explore the views of Barcelona residents who have been impacted by the proliferation of Airbnb rentals.

A qualitative approach was adopted, involving semi-structured interviews with residents of Barcelona.

It highlights the problem of unregistered Airbnb rentals throughout the city, carrying implications for the gentrification of neighbourhoods, the displacement of local residents and anti-social guest behaviour. This study points to a consequent rise in anti-tourist feeling. It also reveals that the authentic experience promised by the sharing economy is illusory.

This paper presents a model that highlights a clash between the vaunted benefits of the sharing economy for hosts and tourists and the negative implications for a city’s residents.

Terrorism is the new normal for tourism destinations, as the acts of terror that are performed in tourism zones ensure maximum international media coverage for such acts of terror. The frequency of acts of terror has led to the development of crisis resistant tourists, a segment of tourists that continue tourism consumption even when acts of terrorism occur. The tourism industry is negatively impacted by crises, but it has proved to be resilient, bouncing back from a temporary decline. Crisis resistant tourists have increased the robustness of tourist destinations, as almost all destinations have jumped on the tourism bandwagon. Increasingly, countries depend on the tourism industry for economic growth, economic diversification, labour-intensive jobs and attracting foreign exchange, and therefore acts of terrorism can be regarded as economic espionage. African countries still receive less than 10% of international tourism receipts, as the majority of tourism occurs between developed countries in the West. As a consequence, developing countries benefit disproportionally less from tourism. The growth rate for African tourism has exceeded global growth averages and has been included in economic development policies in many African countries.

Terrorism in Kenya's tourism industry has had an adverse impact on tourism numbers and perception about destination Kenya. Several acts of terrorism have capacitated Kenya with institutional memory on how to handle acts of terrorism on Kenya's tourism industry. Kenya is arguably one of the leading countries in tourism in the African continent alongside South Africa, Egypt and Mauritius. In addition, Kenya Airways has used the national airport in Nairobi as a growing aviation hub connecting Africa with the world. As one of Africa's top tourist destinations, Kenya has to address the issue of terrorism. The perceptions of foreign tourists, including Kenyans, are that the country is not safe anymore. As recent as early 2019, another terrorism attack took place in Kenya. This continued to strain an industry that is already under siege. It needs to be borne in mind that a country of Kenya's calibre cannot afford to lose tourists. This is because tourism plays a significant role in enhancing the livelihood of ordinary Kenyans. Additionally, it plays a pivotal role in the country's economy. Kenya provides an example of a destination country which has been able to mitigate the effects of terrorism in the tourism industry. The Atlantic Island of St. Helena, a British Overseas territory, recently constructed an airport in Jamestown to boost trade and specifically tourism to the island, to alleviate financial support from Britain to the island. The island is an unexploited dark tourism destination, as the site of freed slaves after the abolition of the Atlantic Slave trade, the exile site for Napoleon and Zulu Royalty Dinuzulu kaCetshwayo and an overseas concentration camp for the Boers after the Anglo-Boer War. The opening of the airport has created the necessary infrastructure to attract tourists to the island, and the unique selling point of the island is that it is the last outpost of British Imperialism. The island would need to exploit its dark tourism potential by appealing to the British, the South Africans and specifically heritage tourists, due to its unique offering.

The purpose of this paper is to examine the education of children at St Helena Penal Establishment in Queensland and the trials faced by the educators that delivered their formal schooling. The paper will add to the growing research into the prison island and will provide an insight into a unique facet of education in the newly established Australian State of Queensland.

The historical analysis draws on original documents and published works to chronicle the provision of education to the children of warders at the St Helena Penal Establishment.

The establishment of the Department of Public Instruction and the introduction of the State Education Act of 1875 were intended to provide Queensland children from 6 to 12 years of age with free, compulsory, and secular primary education. The full implementation of the Act took until 1900, and in the process, initiatives like St Helena State School No. 12, through issues of administrative control, saw teachers excluded from the Department of Public Instruction in order to include schoolchildren under the auspices of the same department.

The research paper is an initial investigation into the subject and limited by the paucity of primary data available on the topic.

The case study adds to the growing literature on other aspects of the prison at St Helena, Queensland and adds to knowledge of life on the island. Furthermore, the aspects of control over staff on the island and the requirement for the teachers to double as guards, ready to take up arms in defence of the prison, provides new insights into the obligations placed on some early educators.