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Mobile technologies are increasingly used as a data source to enable big data analytics that enable inventory control and logistics planning for omnichannel businesses. The purpose of this paper is to focus on the use of mobile technologies to facilitate customers’ shopping in physical retail stores and associated implementation challenges.

First, the authors introduce three emerging mobile shopping checkout processes in the retail store. Second, the authors suggest that new validation procedures (i.e. exit inspections) necessary for implementation of mobile-technology-enabled checkout processes may disrupt traditional retail service processes. The authors propose a construct labeled “tolerance for validation” defined as customer reactions to checkout procedures. The authors define and discuss five dimensions – tolerance for: unfair process; changes in validation process; inconvenience; mistrust; and privacy intrusion. The authors develop a measurement scale for the proposed construct and conduct a study among 239 customers.

The results show that customers have higher tolerance for validation under scenarios in which mobile technologies are used in the checkout processes, as compared to the traditional self-service scenario in which no mobile technology is used. In particular, the customers do not show a clear preference for specific mobile shopping scenarios.

These findings contribute to our understanding of a challenge that omnichannel businesses may face as they leverage data from digital technologies to enhance collaborative planning, forecasting, and replenishment processes. The proposed construct and measurement scales can be used in future work on omnichannel retailing.

Since the 2008 financial crisis, state retrenchment has added to the harshness of life for marginalised groups globally. This UK study suggests community activism may promote human capacity and resilience in innovative ways. The purpose of this paper is to address the relationship between non-normative understandings of time and resilience.

This research paper is based on qualitative study of the work of a third sector organisation based in an urban area in the UK which provides training in mediation skills for community mediators (CMs). These CMs (often former “gang members”) work with young people in order to prevent conflict within and between groups of white British, South Asian and Roma heritage.

CMs are reflexively developing temporalities which replace hegemonic linear time with a situationally “open time” praxis. The time “anomalies” which characterise the CMs’ engagement appear related to aesthetic rationality, a form of rationality which opens up new ways of thinking about resilience. Whether CMs’ understandings and enactments of resilience can point to broader changes of approach in the delivery of social care is considered.

This paper contributes to critical understandings of resilience that challenge traditional service delivery by pointing to an alternative approach that focusses on processes and relationships over pre-defined outcomes.

Hegemonic understandings of time (as a linear process) can delegitimise potentially valuable understandings of resilience developed by members of marginalised communities.

This paper is original in developing a critical analysis of the relationship between resilience and time.

The perception that a particular place is unsafe to live can significantly affect the quality of life of individuals who live there. In Brazil, crime rates in urban centres increase every year, which leads to a constant sense of fear shared by the population. Safety perception may affect the way people move in their neighbourhood and interact with the public environment. In the present study, we addressed the question of safety perception of residents of three areas of the Federal District, the capital of Brazil, and how this perception impacts walking behaviour. Seventeen residents participated in go-along ethnographic interviews, being accompanied in their daily journeys. Each interview recorded the interaction of the participants with the surroundings during their journey. The observations were submitted to content analysis to verify how perception of safety, insecurity and fear of crime affect the decision to walk. The results indicate that the decision to walk interacted with a more positive view of the neighbourhood, that is, perception of safety enhances walking. On the other hand, perception of insecurity and fear of crime discourage the occurrence of this behaviour. The more people fear crime and perceive a place as unsafe, the less they walk and the more they avoid walking in certain places. We conclude with a short note about the use of participatory mobile methods for the study of complex social phenomena such as perceptions and fear of crime.

The purpose of this paper is to present a novel electromagnetic non-destructive evaluation technique, so called Lorentz force eddy current testing (LET). This method can be applied for the detection and reconstruction of defects lying deep inside a non-magnetic conducting material.

In this paper the technique is described in general as well as its experimental realization. Besides that, numerical simulations are performed and compared to experimental data. Using the output data of measurements and simulations, an inverse calculation is performed in order to reconstruct the geometry of a defect by means of sophisticated optimization algorithms.

The results show that measurement data and numerical simulations are in a good agreement. The applied inverse calculation methods allow to reconstruct the dimensions of the defect in a suitable accuracy.

LET overcomes the frequency dependent skin-depth of traditional eddy current testing due to the use of permanent magnets and low to moderate magnetic Reynolds numbers (0.1-1). This facilitates the possibility to detect subsurface defects in conductive materials.

The purpose of this paper is to examine the factors that enhance export decision-makers’ generation of export information, using a non-linear approach and a multi-country context, and so provide export decision-makers with empirically based guidelines on how to maximize their information acquisition efforts.

A broad perspective on export information generation is adopted, including marketing research, export assistance, and market intelligence. The model of antecedents to information generation is tested in three studies (USA, Austria, New Zealand, respectively) using structural equation modeling techniques. Multigroup and hierarchical analysis is performed to assess cross-national invariance of relevant measures, and quadratic effects.

The findings show that the predictors of export information generation vary across the three countries studied, and that many of the relationships are non-linear.

This study contributes to the export marketing literature by developing the understanding of how exporters can develop greater knowledge of information sources on which to build export decisions, and the conditions necessary for enhanced export information acquisition activity. The findings highlight that future research should consider non-linear relationships and the examination of the outcomes of export information generation in a cross-national setting.

The study findings advocate that practitioners (exporters and advisers) tailor their export information generation efforts to the different country needs.

This research responds to a call for more theoretically based studies on antecedents to export information generation, concurrent with the use of more robust statistical methods.

The purpose of this paper is to address the still unresolved issue of explaining the mixed diversity effects on team performance found in empirical research. A special focus is on context factors that have remained systematically unexplored with regard to their potential moderating role.

This review thoroughly analyses 30 empirical studies on direct diversity‐performance effects. Information on team context is collected and compared according to diversity type and its relationship with performance. As meta‐analyses and narrative reviews provide contradicting evidence, empirical studies are evaluated in terms of regression results as well as correlation coefficients.

The comparison of regression and correlation results finds contradictions concerning the trend towards positive or negative relationships. Context factors with moderating potential are discovered for some of the tested diversity variables. Reported curvilinear relationships seem to be responsible for non‐significant outcomes of linear analyses.

This review is limited as it only includes studies on direct relationships of diversity and performance whereas work on the link of diversity and team processes is not considered. Empirical diversity studies in the future should include more detailed information on context factors, especially descriptive data of the sample population. New research in this field should furthermore test whether non‐linear relationships exist as they might be the cause for non‐significant linear relationships.

This paper provides valuable insights for researchers investigating the impact of diversity on team performance as it highlights the importance of descriptive context information and potential moderating variables.

In this paper, we investigate the connection between ethics and aesthetics with a supporting case from the international tourism industry. Researchers in sustainable tourism have ignored, resisted or simply been reluctant to include the aesthetic perspective in the analysis of sustainable development, social responsibility or climate adaptation. The consequence is that we know very little about the ways aesthetic affects ethical considerations among guests and travellers. A more comprehensive reconciliation of the ethical and aesthetic dimensions may lead to the recognition that a stronger emphasis on aesthetics can enhance the guest’s experience of sustainable tourism within a responsible experience economy. We argue that this economy can thrive under sophisticated capitalism.

The purpose of this chapter is to investigate the nature and range of solutions that can empower and (re-)engage vulnerable and marginalized populations so that they can fully participate in the social, economic, cultural, and political life. These innovative social solutions may be viewed as interactive, generative, and contextualized phenomena that are driven by individuals, organizations and institutional actors at micro, meso, and macro levels.

The use of Middle Range Theory (MRT) as an integrative approach provides an understanding of the processes and mechanisms that govern social phenomena including social innovations. Middle range theorizing focuses on empirical phenomenon and creates general statements that can be verified by data. As such MRT provides an appropriate framework to investigate social innovation trajectory and dynamics.

MRT has been used within the context of SIMPACT, a research project funded under the European Commission’s 7th Framework Program and is the acronym for “Boosting the Impact of Social Innovation in Europe through Economic Underpinnings.” The application of MRT to selected case studies has permitted to identify the micro (individual actions) and macro (structures) links in a variety of social and economic contexts across Europe.

This chapter provides new insights as how different themes studied in the SIMPACT project (i.e., migration, unemployment, education, gender, etc.) in different economic and geographic zones (i.e., Anglo-Saxon, Continental, East-European, and Scandinavia) have been treated by social innovators in response to problems of welfare, economic exclusion, and vulnerability. The research findings are susceptible to be of use in other countries with different economic, political, and social structures.

The significance of vulnerability is well-recognized by social innovators, intermediaries, and impact investors including governments and policy-makers. This requires greater policy and practical interventions, guidelines, and support. However the capacity to intervene is conditioned by financial and human resources. Further investigation about alternative social innovation business models will shed light on the resources and policies that would be needed to foster social innovation.

The analysis of social innovations' economic factors by case studies represents a pioneering effort to highlight social innovation path dependency and building as an effort to overcome the problems of vulnerability and exclusion.