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The paper introduces a lesser-known cultural landscape along the sacred Bhagirathi-Hooghly river in the Indian city of Kolkata, with particular reference to its built and natural heritage. The narratives cover the cultural and ecological qualities of the unique “ghat-scape” (riverfront pavilions with steps descending into the river) and their contemporary urban challenges. It also explores the suitability of the Historic Cultural Landscape (HCL) tools, or their adapted versions, in managing this exceptional landscape.

The paper is structured under six discrete sections covering the inventory and assessment, interpretation and evaluation and possible roadmap for the ecological restoration of the riverfront cultural landscape. Primary and secondary studies were conducted to understand the related challenges and opportunities. The authors then examined the application of the HCL tools based on a conceptual framework and identified the alternative approaches suitable for its restoration. Finally, a successfully restored ghat environ is taken as a model and reviewed against the most potent approach in addressing the eco-cultural criticalities.

The paper argues in favour of a paradigm shift from riverfront “development” to riverfront “restoration” with particular emphasis on the ghat-architecture. Three eco-cultural restoration alternatives were derived out of the HCL principles. A practical case study found that a community-led approach positively influences restorative actions, cultural heritage management and long-term sustainability.

The HCL tools comprising planning, regulatory systems, financial designs and community engagement have been explored for the first time in the context of the unique riverfront “ghatscape” of Kolkata. An under-discussed topic, it has been brought to the centre stage to gain new insights into the Indian cultural landscape heritage. An HCL-based new approach in their management came forth through a review of a successful case study.

This paper proposes describing the collection assessment process adapted to fit the integrated government documents collection at Jacksonville State University's Houston Cole Library.

This paper is based on the Library's experience conducting an assessment of its integrated government documents collection using an adaptation of the WLN conspectus method.

The author describes the adaptations made, obstacles overcome, results of the assessment, and conclusions drawn from it.

As a result of this assessment, procedures were established for future assessments of the collection, and the results of the assessment were used to aid in the selection process.

This paper provides a model for conducting an assessment of an integrated government documents collection that other libraries can follow and fills a gap in the literature of government documents collection management.

Process-oriented organizations are compelled to be innovative and continuously implement changes to meet customer requirements and gain a competitive advantage in accordance with the business process management approach. In the digital age, organizations develop business process support systems using agile methods and introduce adaptation skills in order to support their core business. Seamlessly integrating both practices into a coherent and practically applicable solution supporting multi-scenario processes infallibly remains a challenge. The paper aims to discuss these issues.

The workshops identifying the key issues in an international capital group that consolidates facility management companies, as well as a related research review, have fueled a two-cycled Canonical Action Research (CAR) study.

The paper extends the current understanding of IT-enabled agility, proposing an adaptively improved infrastructure with a catalog of digital options that facilitates the composition of multi-scenario business processes.

The CAR was limited to the members of management board and the managers constituting the focus groups. The agile business process management (ABPM) model proposed focuses on adding novel functionalities/building new processes, leaving functionality lifecycle out-of-scope. ABPM empirical validation is limited to a single business/technical case.

Real-life solution for supporting dynamic business processes was delivered, as rigid IT solutions do not support quick assembly of customized business processes with abundant number of scenarios. The infrastructure enables composition of customer-tailored services based on re-usable digital options directory as well as enhances business process discrepancies/software bugs detection, reducing the cost of maintaining IT infrastructure for entire customer portfolio. A number of issues resulting from building IT solutions within a series of isolated projects with no coherent overall development strategy are mitigated.

The ABPM acts as a reference model for focusing on developing critical functionalities and limiting resources consumed by redundant features.

The learning objectives have been prepared following Bloom’s taxonomy (Bloom et al., 1956). After completing the case study, the students will be able to identify and recall the prerequisites necessary for establishing a pathology laboratory. (knowledge); analyze the micro- and macroenvironmental factors considered by Mr Sabihul Haque in the development of the strategic plan for Healthcare Laboratories (HCL) (knowledge and application); explain the key components of the Porter’s value chain and their significance in the operation of HCL (comprehension and evaluation); use the TOWS analysis to map the internal strengths, weaknesses, opportunities and threats of HCL (application and synthesis); and analyze the challenges faced by protagonist in managing HCL and generate suggestions for addressing the challenges (analysis and synthesis).

HCL, an enterprise established in 2018 in Sahdeo Khap, Gaya, Bihar, India, aims to provide high-quality pathological diagnostic services in semi-urban and rural areas. This health-care initiative is pioneering, offering pathology services to make high-quality, low-cost diagnostic services accessible in rural India. In rural settings, numerous health-care hurdles make it challenging for individuals to access the care they need. Since its inception, HCL has expanded its reach to connect more areas, facilitating diagnostic services for people in remote regions. The establishment of laboratories in semi-urban areas aims to reduce patient travel time, costs and health risks by bringing services directly to their doorstep. Haque, the chief executive officer of the lab, grappled with multiple challenges, including selecting an appropriate location for the lab, recruiting and retaining skilled workforce, managing logistics supply, collaborating with local health-care providers, dispelling the stigma among the population that superior services are only available in cities and enhancing health literacy in rural communities. Following numerous meetings with Ms Ummati Naiyyer, head of operations, they worked collaboratively to address these challenges, developing a blueprint and future plan to operate services in rural areas. This case study provides insights into the obstacles faced by HCL striving for success in rural areas. It elucidates the beneficial application of the Porter’s value chain, along with an analysis of macro- and microenvironmental factors. Unique challenges such as societal stigma and mistrust are specifically emphasized. Students engaging with this case study will enhance their problem-solving skills through brainstorming and providing recommendations, contributing to potential solutions for HCL’s difficulties.

The teaching notes for the HCL case is designed to enhance the learning experience of undergraduate and graduate students within the context of the course. This case study serves as a valuable teaching tool, allowing students to apply theoretical knowledge to real-world scenarios in the health-care industry. The notes provide a framework for instructors to facilitate discussions, encourage critical thinking and promote a deeper understanding of key concepts related to establishing diagnostic laboratories in rural areas.

Teaching notes are available for educators only.

CSS3: Entrepreneurship.

The paper reports an investigation into the use of aqueous extracts of rice bran as a green inhibitor for corrosion of carbon steel in hydrochloric acid (HCl) solution.

Extracts from the rice bran were used as the main component of an environmentally friendly corrosion inhibitor for use in HCl pickling processes. Inhibition behavior on carbon steel in HCl was investigated by means of mass‐loss tests, polarization curves, electrochemical impedance spectroscopy and atomic force microscopy.

The results show that the extract exhibited good inhibition performance in 1 M HCl. The inhibition efficiency increased with increase in the concentration of the inhibitor and was only moderately affected by temperature variations in the range 303‐363 K. The inhibitive action was due to adsorption on the A3 steel and the adsorption process was consistent with the Langmuir isotherm. The free energy of adsorption (ΔG_ads.) was −4.192 kJ/mol. The negative value of ΔG_ads. indicated spontaneous adsorption of the inhibitor occurred on the surface of A3 steel.

Rice bran extract is an effective inhibitor and can be used to protect carbon steel from corrosion in HCl solution.

The rice bran extracts are an effective green inhibitor and can be widely used in the pickling of metals.

Reveals that, in an era when almost all businesses accept that the customer comes first, a company that is putting its employees in pole position is reaping the benefits in terms of innovation, customer satisfaction and profitability.

Underlines the reasons for the employee first, customer second approach at HCL Technologies, the information-technology and software-development division of HCL Enterprise, how this has evolved into the corporate philosophy of “ideapreneurship” at the company and the effects of this corporate philosophy.

Explains that grassroots innovation has led to 20,000 ideas being put forward by some 12,000 employees over the last eight years. Almost 4,500 ideas have been implemented and a further 3,000 are being introduced. They have generated more than $250 million of value. On a wider level, HCL has seen a 500 percent increase in revenues since 2005.

Demonstrates that the company, a software-engineering partner for Boeing's 787 Dreamliner passenger jet, is delivering one of the best returns on equity among offshore IT providers by creating an entirely differentiated set of offerings focused both on running and changing the business.

Reveals an unorthodox approach to human-resource management that has helped to turn round the fortunes of an information-technology company.

This paper aims to describe how HCL Technologies has been recognized as Britain’s top employer for nine years consecutively.

It explores the culture change in HCL Technologies and its revolutionary decision to put “Employees First, Customer Second”.

A focus on employee engagement means that leaders engage, enable and empower people and is the key driver to develop and sustain a productive workforce.

The paper details the unique culture, distinct people practices and differentiated interventions that give HCL Technologies the flexibility to align our strategy to a concentrated goal – to be simply the best in the market.

The purpose of this paper is to describe the evolution of the processes and procedures utilized by Jacksonville State University's Houston Cole Library to manage its varied electronic resources collection.

This paper is based upon the library's experiences managing electronic resources in five major categories: e‐books; electronic government documents; electronic journals; e‐reserves; and web sites.

Electronic resources librarians, an emerging specialty, must develop effective practices to manage the varied electronic resources that continue to be accessioned within most libraries.

This article provides a practical model to address these management issues.

Provides common practices for the management of electronic resources and insights into possible problems that can arise when creating a one‐stop shopping archetype for electronic resource management.

The purpose of this study is to investigate starch mucor (SM) in potassium iodide (KI) as corrosion inhibitor of aluminium in hydrochloric acid (HCl) medium.

The SM in KI was characterized by gravimetric, scanning electron microscopy, electrochemical impedance spectroscopy measurements, potentiodynamic polarization and gas chromatography-mass spectrometer techniques. The inhibition efficiency was optimized using response surface methodology.

The result revealed that the inhibitor inhibited corrosion at a low concentration with the rate of inhibition increasing as the concentration of the inhibitor increased. The inhibition efficiency increases as the temperature was increased with slight incorporation of the inhibitor (SM in KI). This indicates that the corrosion control is both inhibitor (SM in KI) and temperature dependent.

The research results can provide the basis for using SM in KI as corrosion inhibitor of aluminium in HCL medium. Mixed-type inhibitor nature of SM was proved by cathodic and anodic nature of the polarization curves.

The purpose of this paper is to study the effect of silicon and phosphorus content in steel suitable for galvanizing on its corrosion and inhibitor adsorption processes in steels/cetyltrimethylammonium bromide combined and KI (mixture)/5.0 M hydrochloric acid systems has been studied in relation to the temperature using chemical (weight loss), Tafel polarization, electrochemical impedance spectroscopy (EIS), scanning electronic microscope (SEM) analysis and Optical 3D profilometry characterization. All the methods used are in reasonable agreement. The kinetic and thermodynamic parameters for each steels corrosion and inhibitor adsorption, respectively, were determined and discussed. Results show that the adsorption capacity for Steel Classes A and B are better than Steel Class C surfaces depending on their silicon and phosphorus content. Surface analyses via SEM and Optical 3D profilometry was used to investigate the morphology of the steels before and after immersion in 5.0 M HCl solution containing mixture. Surface analysis revealed improvement of corrosion resistance of Steels Classes A and B in the presence of mixture more than Classes C. It has been determined that the adsorbed protective film on the steels surface heterogeneity markedly depends on steels compositions, that is, the heterogeneity increases with decreasing silicon and phosphorus content.

The effect of silicon and phosphorus content in Steels Classes A, B and C on its corrosion and inhibitor mixture adsorption processes in 5.0 M HCl solution has been studied by weight loss, potentiodynamic polarization, EIS and surface analysis.

The inhibition efficiency of mixture follows the order: (Steel Class A) > (Steel Class B) > Steel Class C) and depends on their compositions in the absence of mixture according on their silicon and phosphorus content, that is, the corrosion rate increases with increasing of the silicon and phosphorus content. A potentiodynamic polarization measurement indicates that the mixture acts as mixed-type inhibitor without changing the mechanism of corrosion process for the three classes of mild steels.

Corrosion rate mild steels in 5.0 M HCl depends on their compositions in the absence of mixture according to their silicon and phosphorus content, that is, the corrosion rate increases with increasing silicon and phosphorus content. The adsorbed protective film on the steels surface heterogeneity markedly depends on steels class’s compositions, that is, the heterogeneity increases with decreasing silicon and phosphorus content.