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The learning objectives have been prepared following Bloom’s taxonomy (Bloom et al., 1956). After completing the case study, the students will be able to identify and recall the prerequisites necessary for establishing a pathology laboratory. (knowledge); analyze the micro- and macroenvironmental factors considered by Mr Sabihul Haque in the development of the strategic plan for Healthcare Laboratories (HCL) (knowledge and application); explain the key components of the Porter’s value chain and their significance in the operation of HCL (comprehension and evaluation); use the TOWS analysis to map the internal strengths, weaknesses, opportunities and threats of HCL (application and synthesis); and analyze the challenges faced by protagonist in managing HCL and generate suggestions for addressing the challenges (analysis and synthesis).

HCL, an enterprise established in 2018 in Sahdeo Khap, Gaya, Bihar, India, aims to provide high-quality pathological diagnostic services in semi-urban and rural areas. This health-care initiative is pioneering, offering pathology services to make high-quality, low-cost diagnostic services accessible in rural India. In rural settings, numerous health-care hurdles make it challenging for individuals to access the care they need. Since its inception, HCL has expanded its reach to connect more areas, facilitating diagnostic services for people in remote regions. The establishment of laboratories in semi-urban areas aims to reduce patient travel time, costs and health risks by bringing services directly to their doorstep. Haque, the chief executive officer of the lab, grappled with multiple challenges, including selecting an appropriate location for the lab, recruiting and retaining skilled workforce, managing logistics supply, collaborating with local health-care providers, dispelling the stigma among the population that superior services are only available in cities and enhancing health literacy in rural communities. Following numerous meetings with Ms Ummati Naiyyer, head of operations, they worked collaboratively to address these challenges, developing a blueprint and future plan to operate services in rural areas. This case study provides insights into the obstacles faced by HCL striving for success in rural areas. It elucidates the beneficial application of the Porter’s value chain, along with an analysis of macro- and microenvironmental factors. Unique challenges such as societal stigma and mistrust are specifically emphasized. Students engaging with this case study will enhance their problem-solving skills through brainstorming and providing recommendations, contributing to potential solutions for HCL’s difficulties.

The teaching notes for the HCL case is designed to enhance the learning experience of undergraduate and graduate students within the context of the course. This case study serves as a valuable teaching tool, allowing students to apply theoretical knowledge to real-world scenarios in the health-care industry. The notes provide a framework for instructors to facilitate discussions, encourage critical thinking and promote a deeper understanding of key concepts related to establishing diagnostic laboratories in rural areas.

Teaching notes are available for educators only.

CSS3: Entrepreneurship.

This paper aims to analyze the corrosion and corrosion inhibition of N80 in 10 per cent HCl + 8 per cent fluoroboric acid (HBF₄) solution for acidizing operation.

The corrosion rate, kinetic parameters (Ea, A) and thermodynamic parameters (ΔH, ΔS) of N80 steel in fresh acid and spent acid, 10 per cent HCl + 8 per cent HBF₄, 10 per cent HCl and 8 per cent HBF₄ solutions were calculated through immersion tests. The corrosion and inhibition properties were studied through X-ray diffraction and electrochemical measurements. The corrosion morphology of the corrosion product was examined by scanning electron microscopy (SEM).

The results demonstrated that the spent acid was the main cause of acidification corrosion, and the HBF₄ would cause serious corrosion to N80 steel. The results showed that the N80 steel was more seriously corroded in the spent acid than in fresh acid, and the hydrolysis of HBF₄ accelerates the dissolution process of N80 steel anode to control the corrosion reaction. The results showed that the acidification will definitely cause serious corrosion to the oil tube; therefore, necessary anti-corrosion measures must be taken in the acidification process.

The results showed that acidizing the formation with 10 per cent HCl + 8 per cent HBF₄ will definitely cause serious corrosion to the oil tube, especially when the spent acid flows back. Therefore, necessary anti-corrosion measures must be taken in the acidification process, especially in the spent acid flowback stage.

Marketing strategy, Decision making, After sales servicing.

As part of a core marketing course; at post graduate level; marketing strategy courses where competition and co-operation business models are explored.

The case focuses on HCL Care, which had the service competence and reach, but no marketing set up for attracting customers to its ICT products service facilities. The case explores the decision choices faced by the company in deciding its market strategy. The main challenge was the out of warranty offer planned by HCL Care. It was aimed at providing a one stop solution for consumers who owned various ICT devices of different brands that could not be serviced at one point. There was no specific validation of whether this proposed, more convenient and comprehensive offer was compelling enough for the consumer to switch from the service offered by the original equipment manufacturer or from the plethora of low priced offers from independent service providers in the Indian marketplace.

These include: how to organize the different types of market and company information available to segment the market and selecting the target market; developing a positioning platform and developing the market strategy; and choosing between competition versus cooperative business models.

Teaching notes are available. Consult the librarian for access.

The conflicting results on the corrosion characteristics of aluminium matrix composites reinforced with agrarian waste have stimulated an investigation on the hardness and corrosion rate of sugar palm fibre ash (SPFA) reinforced LM26 Al/alloy composite by varying the SPFA from 0 to 10 wt% in an interval of 2 wt%. This paper aims to discuss the aforementioned issue.

The composites were produced via stir-casting and the hardness was determined using a Vickers hardness testing machine, corrosion rate was examined through the weight loss method by immersion in 0.5, 1.0 and 1.5 M hydrochloric acid (HCl) at temperatures of 303, 318, and 333 K for the maximum duration of 120 h. The morphological study was conducted using a scanning electron microscope (SEM) on the samples before and after immersion in HCl.

The incorporation of SPFA improved the hardness of the alloy from 58.22 to 93.62 VH after 10 wt% addition. The corrosion rate increases with increased content of SPFA, the concentration of HCl and temperature. The least corrosion rate of 0.0272 mpy was observed for the LM26 Al alloy in 0.5 M after 24 h while the highest corrosion rate of 0.8511 mpy was recorded for LM26 Al/10 wt% SPFA in 1.5 M HCl acid after 120 h. The SEM image of corroded samples revealed an increased number of pits with increased SPFA content.

The work is limited to SPFA up to 10 wt% as reinforcement in LM26 Al alloy, the use of HCl as corrosion medium, temperatures in the range of 303–333 K, and a weight loss method were used to evaluate the corrosion rate.

The corrosion rate was determined for LM26 Al/SPFA composites with various amounts of SPFA in 0.5, 1.0 and 1.5 M HCl at 303, 318 and 333 K and compared with the matrix alloy.

The purpose of this paper is to investigate the inhibition effect of hydralazine hydrochloride as a corrosion inhibitor for mild steel in 1M HCl. The inhibition effect was studied at different temperatures, ranging from 303 to 333°K.

The inhibition efficiency of hydralazine hydrochloride was analyzed using weight loss, Tafel polarization, electrochemical impedance spectroscopy and surface morphology methods. The effect of temperature on the corrosion behavior of mild steel in 1M HCl was studied and discussed using an adsorption isotherm and activation parameters.

Weight loss, polarization and impedance showed that the inhibition efficiency increases with an increase in the concentration of hydralazine hydrochloride for mild steel in 1M HCl. The inhibitive action may be attributed to the adsorption of the inhibitor molecule on the active sites of the metal surface by the Langmuir adsorption isotherm. Polarization curves indicated that hydralazine hydrochloride acts as a mixed-type inhibitor. Scanning electron microscopy was performed on inhibited and uninhibited mild steel samples to characterize the surface. Thermodynamic parameter indicated that the adsorption of hydralazine hydrochloride is a spontaneous process and the adsorption occurs chemically.

The inhibition effect of hydralazine hydrochloride for mild steel has been investigated at different temperatures, ranging from 303 to 333°K. Hydralazine hydrochloride was a good inhibitor at a higher temperature.

This study attempts to investigate corrosion inhibition properties of 1H-benzimidazole (B) and 1H-benzotriazole (BTA) on aluminum in 0.25 M HCl solution at different concentrations.

To this end, electrochemical techniques including electrochemical noise (EN), electrochemical impedance spectroscopy (EIS) and potentiodynamic polarization were used.

Results showed a greater corrosion inhibition efficiency of BTA than B on aluminum in HCl solution. BTA showed greater tendency to adsorption on the metal surface than B because of the inclusion of three nitrogen atoms.

The novelty of this work is comparing EN data with EIS and potentiodynamic polarization parameters.

The purpose of this paper is to study electrochemically and by weight loss experiments the effect of 4‐vinylbenzyl triphenyl phosphonium chloride on the corrosion inhibition of mild steel in 1.0 M HCl solution, which will serve researchers in the field of corrosion.

Electrochemical and weight loss measurements were carried out on carbon steel specimens in 1.0 M HCl and in 1.0 M HCl containing various concentrations (1.0 × 10⁻⁷ to 1.0 × 10⁻⁴ M) of the laboratory synthesized 4‐vinylbenzyl triphenyl phosphonium chloride at temperatures ranging from 303 to 343 K.

4‐vinylbenzyl triphenyl phosphonium chloride was found to be a highly efficient inhibitor for carbon steel in 1.0 M HCl solution, reaching about 99 per cent at the concentration of 1 × 10⁻⁴ M at room temperature and about 96 per cent at 303 K, a concentration and temperature considered to be very moderate. The percentage of inhibition in the presence of this inhibitor was decreased with temperature which indicates that physical adsorption was the predominant inhibition mechanism because the quantity of adsorbed inhibitor decreases with increasing temperature.

This inhibitor could have application in industries, where hydrochloric acid solutions at elevated temperatures are used to remove scale and salts from steel surfaces, such as acid cleaning of tankage and pipeline, and may render dismantling unnecessary.

This paper is intended to be added to the family of phosphonium salt corrosion inhibitors which are highly efficient and can be employed in the area of corrosion prevention and control.

This paper aims to describe the corrosion behavior and possibility of inhibition by corrosion inhibitor SA1-3 in acidizing solution (5 per cent hydrochloric acid [HCl] solution). The study aims to explain the mechanism of corrosion and inhibition of N80 steel in 5 per cent HCl solution to provide theoretical basis for expanding the range of application of N80 steel in acidification process.

This paper opted for a laboratory study using simulation of acidizing solution to do the experiments. The results of experiments including weight-loss method, electrochemical method and surface analysis were used to explain the mechanism of corrosion and inhibition so as to predict the dissolution progress of N80 steel in 5 per cent HCl solution with and without inhibitor SA1-3.

This paper provides theoretical insights about how to inhibit the corrosion behavior of N80 steel in 5 per cent HCl solution. It suggests that the corrosion inhibitor which can form a protective film on the steel surface should be used to expand the application of N80 steel in acidizing solution. The inhibitor SA1-3 is a kind of cathodic corrosion-controlling inhibitor which mainly inhibits cathode corrosion; it cannot change the corrosion mechanism of N80 steel.

This paper provides a theoretical basis for the corrosion behavior and inhibition mechanism of N80 steel in acidizing solution.

This study aims to study electrochemically and by weight-loss experiments the effect of UAE Rhazya Stricta Decne extract on the corrosion inhibition of mild steel in 1.0 M HCl solution, which will serve researchers in the field of corrosion.

Weight loss measurements were carried out on mild steel specimens in 1.0 M HCl and in 1.0 M HCl containing various concentrations (ranging from 2.0 to 0.002 g/L.) of the UAE Rhazya Stricta Decne extract at temperatures ranging from 303 to 343 K.

The aqueous Rhazya Stricta Decne leaves extract was found to be a highly efficient inhibitor for mild steel in 1.0 M HCl solution, reaching about 90 per cent at 2.0 g/L and 303 K, a concentration considered to be very moderate. Even with one-tenth of that concentration, 0.2 g/L, an inhibition of about 82 per cent was obtained at 303 K. The rate of corrosion of the mild steel in 1.0 M HCl is a function of the concentration of the Rhazya Stricta Decne extract. This rate increases as the concentration of the Rhazya Stricta Decne extract is increased. The percentage of inhibition in the presence of this inhibitor was decreased with temperature which indicates that physical adsorption was the predominant inhibition mechanism because the quantity of adsorbed inhibitor decreases with increasing temperature.

This inhibitor could have application in industries, where HCl solutions at elevated temperatures are used to remove scale and salts from steel surfaces, such as acid cleaning of tankage and pipeline, and may render dismantling unnecessary.

This paper is intended to be added to the family of green corrosion inhibitors which are highly efficient and can be used in the area of corrosion prevention and control.

The textile industry is one of the largest and most important industrial sectors in India. Because the textile industry consumes large quantities of water and produces highly polluted water discharge, its environmental impact is high. Water is expensive to use, treat and dispose of. Therefore, water conservation and reuse are critical necessity for the textile industry because decreasing water and wastewater treatment and recycling costs can be beneficial.

This research neutralized the pH during dyeing industry wastewater treatment. The system should be robust to erroneous sensor measurements. A pH meter was developed and used to monitor the pH of wastewater hourly before and after HCl treatment.

HCl was used to neutralize the pH of wastewater from 9 to 7.5. The amount of HCl was optimized depending on the wastewater. Three wastewater treatment methods were used, namely, HCl, wash water and reverse osmosis (RO) treatments. The HCl treatment was the most effective for decreasing the pH; the wash water treatment was the most effective for decreasing the total dissolved solids (TDS), total suspended solids (TSS) total hardness and chemical oxygen demand; and the RO treatment was the most effective for decreasing the biochemical oxygen demand, TDS, TSS, total hardness and Cl⁻ concentration.

The pH should be monitored during the textile dyeing because the addition of color to textile fabrics is the most effective at neutral pH. This study evaluated several parameters of wastewater, including pH, color, TSS and TDS. The fabricated digital pH meter provided superior results than conventional measuring devices. The goal was to maintain a neutral pH during dyeing and recycle wastewater to improve environmental sustainability. The newly developed digital pH meter was less expensive and more precise than traditional pH meters. Before reusing and recycling, wastewater underwent ultrafiltration and RO treatment.