The world’s largest “ideapreneurshipTM”: Putting employees first so the customer never feels second

Abstract

Purpose

This paper aims to describe how HCL Technologies has been recognized as Britain’s top employer for nine years consecutively.

Design/methodology/approach

It explores the culture change in HCL Technologies and its revolutionary decision to put “Employees First, Customer Second”.

Findings

A focus on employee engagement means that leaders engage, enable and empower people and is the key driver to develop and sustain a productive workforce.

Originality/value

The paper details the unique culture, distinct people practices and differentiated interventions that give HCL Technologies the flexibility to align our strategy to a concentrated goal – to be simply the best in the market.

Citation

Technologies, H. (2016), "The world’s largest “ideapreneurshipTM”: Putting employees first so the customer never feels second", Human Resource Management International Digest, Vol. 24 No. 2, pp. 4-6. https://doi.org/10.1108/HRMID-12-2015-0179