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Volunteer-based organizations are dependent on volunteers to meet the goals of the organization. Identifying and training volunteers as leaders of the organization is one way to increase positive social change in their community. However, there is limited literature investigating the outcomes of providing leadership training to volunteers. This case study determined participants’ perceptions of a volunteer leadership training experience compared to observations of the actual leadership training. A focus group revealed three themes that were both supported and refuted by observations of the training: (a) the need for refreshers and follow-up trainings, a disconnect between understanding leadership concepts and applying them in the volunteer scenario, and the transfer of for-profit skills and experience to the non-profit setting.

The purpose of this paper is to examine the effectiveness of workshops as a learning tool for small business owner‐managers (SBO‐Ms). It aims to concentrate on workshops delivered over 18 months from January 2007 to July 2008 as part of several publicly‐funded small business development programmes in two Australian local government areas (LGAs).

Effectiveness is measured in terms of meeting the overarching learning needs and expectations of participants in the context of the programme goals. The paper analyses data gathered from workshop participants either post‐workshop, in later focus groups or through a questionnaire as well as additional feedback from participants and the organisers' reflections. The thematic analysis is organised through an analogy of “going shopping”, where the SBO‐M shopper is buying “learning” when they attend a workshop.

Understanding motivation to participate or the “what's in it for me” is important as SBO‐Ms tend to be reluctant, resist or fail to engage with externally sponsored business support initiatives. Workshops were valued for the “space” they create to reflect on practice. For many SBO‐Ms, content “comes alive” with discussion while networking helps reduce the isolation SBO‐Ms can feel.

The shopping analogy suggests workshops must cater for purposeful shoppers as well as browsers, while interaction with others in the workshop is critical to realising the value of workshops.

Knowing whether, and how, workshops deliver learning can help to better target and refine these types of support initiatives to ensure they provide positive outcomes for individuals, organisations and economies.

Participation in creative activities have been linked with increased personal agency. The purpose of this paper is to address critical considerations in the development of community-based creative workshops for people experiencing severe and persistent mental illness and explores participant experiences of these workshops.

The workshops aimed to build the skills and capacities of participants and provide alternative ways to communicate identity and recovery stories. They were designed to provide a range of creative opportunities for participants (visual arts, writing, dance and music) and were facilitated by practising artists. In total, 11 participants attended ten creative workshops over three months. On completion, a focus group was conducted to gather participant views, experiences and outcomes of the workshops.

The creative workshops supported the recovery of participants. The inclusion of peer mentors in the workshops was an important in facilitating connectedness.

This study advances the evidence that creative arts can support the psychological and social aspects of participants’ recovery journeys. Creative activities can promote positive self-identity and reduce self-stigma for people experiencing mental illness. It highlights the importance of using evidence in the design of creative workshops and supports the use of peer mentoring in group creative processes.

The purpose of this paper is to discuss the creation and sharing of information by Bangladeshi women participants in a community informatics project and to assess to what extent the information provided to them meets their short and longer-term needs.

The analysis is based on data collected during a workshop with village women in Dhaka and focus group discussions in rural Bangladesh in March and April 2019. The information continuum model is used as a framework to analyse the data.

The study shows that the women document their learning and share it with their families and communities and that they are very conscious of the importance of keeping analogue back-ups of the information provided to them in digital format. They use notebooks to write down information that they find useful and they copy information provided to them on brown paper sheets hung in the village community houses.

This paper raises questions about how information is communicated to village women, organised and integrated in a community informatics project, and more generally about the suitability and sustainability of providing information in digital formats in a developing country.

The paper shows how village women participants in a community informatics project in Bangladesh took the initiative to create and preserve the information that was useful to them in analogue formats to remedy the limitations of the digital formats and to keep the information accessible in the longer term.

The purpose of this study is to examine in what type of scenarios of daily life assistive technology such as the INSENSION system would provide considerable benefit for people with profound intellectual and multiple disabilities (PIMD).

A series of focus group workshops were held with relatives of people with PIMD and direct support professionals (DSPs), as well as experts in information and communications technology (ICT). They were oriented towards the design thinking approach and moderated as per the Disney method.

The participants identified transitions from known to unknown caregivers, provision of care during the night and the impact of external factors on a person’s mood as challenging situations within the PIMD context.

Solving these problems would lead to considerable benefits to the affected people. Based on the ideas gathered in workshops, three technological applications for the INSENSION system were derived, i.e. communication application, multimedia player and smart room devices, all of which will provide remedies in specific usage scenarios.

Methods drawing on the participant’s creativity in combination with the workshops’ multi-perspectivity facilitated a direct reference to the daily life of the target group. In this manner, the innovative ICT system INSENSION can be oriented towards the requirements of this vulnerable group.

The gap between the expected and actual performance of newly built facilities has been widely described in the literature as “the performance gap”. Mostly, the performance gap appears to be synonymous with the energy performance gap. Little attention has been given to other performance aspects that facilities managers recognise as deficient in newly built or renovated buildings like for instance difficulties in operation and maintenance. This study contributes with a typology of performance gaps, with the aim to offer a more nuanced understanding of the term, where the interests of facilities management are in focus.

The empirical data consist of four in-depth interviews, two focus group interviews and three workshops. Except for one workshop, the data collection took place in Denmark.

The study identifies 12 types of performance gaps of which “higher energy consumption” is one. The gaps are interdependent and initiatives to reduce one type of gap can potentially lead to an increase in another. Furthermore, the study finds that the fatal (the most critical) gap is context-specific.

The findings of this study imply a need to change the way we previously have discussed the early involvement of the facilities management in design. The study shows that more involvement of FM is not necessarily better.

This paper is the first attempt to cover performance gaps of buildings from a holistic viewpoint and from the perspective of FM.

This paper aims to introduce current debates on assessment practice in higher education and to explore educational research on assessment.

The paper progresses by exploring a number of outcomes and highlights their role in helping one to understand the potential reasons for engaging in enterprise education. The paper then applies this outcomes framework to assessment practice. It does so by reporting a series of focus groups undertaken at the International Small Business and Entrepreneurship (ISBE) Conference in 2005.

The focus groups engaged over 40 entrepreneurship and small business academics in a brainstorming exercise, which explored forms of assessment that could be used to meet particular outcomes in enterprise education. These results are presented according to different potential entrepreneurial outcomes.

The concluding part of the paper categorises these practices to develop and present the views of the participants and it provides a detailed analysis of assessment practice in enterprise education.

Currently trending as a practical approach to promote urban and seismic resilience, the adaptive reuse of historical buildings relies on expertise from various professional backgrounds ranging from conservation, urban planning, construction management, architecture, engineering to interior design. This paper explores the applicability of a performance-based multiple criteria decision assessment (MCDA) framework to prioritise underutilised historical buildings for adaptive reuse in Auckland, New Zealand while balancing the diverse interest of all relevant stakeholders.

A focus group workshop was conducted for relevant adaptive stakeholders in Auckland, New Zealand, to test the applicability of the performance-based MCDA framework developed by Aigwi et al. (2020) and prioritise four underutilised historical building alternatives for adaptive reuse interventions in Auckland, New Zealand.

Findings from this study revealed the significant potentials of the performance-based MCDA framework, both as an evidence-based measurement tool to prioritise underutilised earthquake-prone historical buildings in Auckland's central business district and as an effective decision-making strategy. Also, the framework allowed the inclusion of diverse stakeholders through the integration of collaborative rationality, ensuring consistency and transparency in the decision-making process.

The successful validation of the existing performance-based MCDA framework in Auckland, New Zealand, using multiple historical building alternatives, further strengthens its preceding validation by Aigwi et al. (2019) using only two historical buildings in Whanganui, New Zealand. The findings provide a theoretical platform for urban planning researchers to advance performance-based planning for adaptive reuse to other locations and fields. There are also interesting implications for local councils, heritage agencies, architects, urban planners, policymakers, building owners and developers in Auckland, New Zealand, as a guide to improving their understandings of: (1) the intangible values of optimal historical buildings perceived by the community as worthy of protection through adaptive reuse; and (2) the targeted needs of communities in the new functions of an optimal alternative from a group of representative historical building alternatives.

The purpose of this paper is to evaluate the effectiveness of video‐conferencing as a suitable technology for business process reengineering (BPR) training of 12 health sector participants located in Prince Edward Island, Canada.

An action research was adopted. The participants received training from a remote BPR consultant located in Northern Ireland (UK), with the assistance of local moderators. The focus of the study is concerned with the quality of the learning experience and the important role played by local moderators.

Overall, the use of video‐conferencing technology provided a valuable learning experience. It was also cost effective and an efficient use of both the consultant's and the participants' time. A key part of the success of the exercise was the role of one of the local moderators who acted as the “eyes and ears” of the consultant.

A general contribution to knowledge is the positioning of the argument developed within the technology diffusion literature. The paper offers important insights into the effective use of video‐conferencing technology for BPR training purposes; and Knipe and Lee's evaluation of a video‐conferencing experiment in terms of the relationship between the human actors at the remote and local sites is discussed and extended.

The purpose is to firstly, provide an example of how voices of people with various disabilities (motor, visual, hearing, and neuropsychiatric impairments) can be listened to and involved in the initial phases of a co-design process (Discover, Define). Secondly, to present the outcome of the joint explorations as design opportunities pointing out directions for future development of crisis communication technologies supporting people with disabilities in building crisis preparedness. The study was conducted during the Covid-19 pandemic.

The study assumes a design research approach including a literature review, focus group interviews, a national online survey and collaborative (co-)design workshops involving crisis communicators and representatives of disability organisations in Sweden. The research- and design process was organised in line with the Double Diamond design process model consisting of the four phases: Discover, Define, Develop and Deliver, whereof the two first phases are addressed in this paper.

The analysis of the survey data resulted in a series of challenges, which were presented to and evaluated by crisis communicators and representatives from the disability organisations at the workshops. Seven crisis communication challenges were identified, for example, the lack of understanding and knowledge of needs, conditions and what it means to build crisis preparedness for people with disabilities, the lack of and/or inability to develop digital competencies and the lack of social crisis preparedness. The challenges were translated into design opportunities to be used in the next step of the co-design process (Develop, Deliver).

This research paper offers both a conceptual approach and empirical perspectives of design opportunities in crisis communication. To translate identified challenges into design opportunities starting with a “How Might We”, creates conditions for both researchers, designers and people with disabilities to jointly turn something complex, such as a crisis communication challenge, into something concrete to act upon. That is, their joint explorations do not stop by “knowing”, but also enable them to in the next step take action by developing potential solutions for crisis communication technologies for facing these challenges.