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The purpose of this paper is to study the conditions of the building information modelling (BIM) implementation in facility management (FM) specifically from the point of view of different groups of FM practitioners, and the FM infrastructures already in use.

A literature review on the gap between the uses of BIM in design and FM has been done. The key professional groups of FM in the Premises Centre of the City of Helsinki were interviewed on the information tools they use, and the needs and impediments of the BIM implementation in the FM. Cultural–historical activity theory is used as a theoretical framework.

The literature discussing the BIM implementation tends to omit the analysis of the existing FM information systems and software tools in use. The challenge in the BIM implementation is in which ways the relevant information included in the BIM models could be integrated with these systems. No well-articulated problems or developmental contradictions came up that would demand the investment in the BIM implementation.

The results call for experimenting with incremental implementation of BIM in different FM activities and in the FM information infrastructures in use.

This paper studies empirically different FM activities and information systems used by the professional groups. Such studies are needed for a realistic view of the potential integration of the BIM information to the FM information systems.

The complexity and criticality of healthcare services highlight the importance of maintenance management function in healthcare facilities. The purpose of this paper is to review the literature on maintenance management of healthcare facilities and hospital buildings to provide an organized literature review and identify gaps from the perspective of research and practice.

The paper categorizes the literature and adopts a review hierarchy according to maintenance management functions in hospital buildings. It explores the impact of those functions on the performance of maintenance activities in hospitals. Furthermore, it examines the role of information technology and automated decision support systems in facilitating hospital maintenance management functions and performance.

Literature on maintenance management in healthcare facilities and hospital buildings has so far been very limited. Recently published literature focusing on healthcare facilities management and its maintenance management functions is classified into various areas and sub-areas. The paper highlights gaps in the literature and suggests avenues for future research and improvements.

The paper contains a comprehensive listing of publications and their classifications according to various attributes. It will be useful for researchers, maintenance managers, practitioners and stakeholders concerned with facility management of hospital buildings.

Building information modelling (BIM) is increasingly being adopted during construction projects. Design and construction practices are adjusting to the new system. BIM is intended to support the entire project life-cycle: the design and construction phases, and also facility management (FM). However, BIM-enabled FM remains in its infancy and has not yet reached its full potential. The purpose of this paper is to identify major aspects of BIM in order to derive a fully BIM-enabled FM process.

In total, 207 papers were classified into main and subordinate research areas for quantitative analysis. These findings were then used to conceptualise a BIM-enabled FM framework grounded by innovation diffusion theory for adoption, and for determining the path of future research.

Through an extensive literature review, the paper summarises many benefits and challenges. Major aspects of BIM are identified in order to describe a BIM-enabled FM implementation process grounded by innovation diffusion theory. The major research areas of the proposed framework include: planning and guidelines; value realisation; internal leadership and knowledge; procurement; FM; specific application areas; data capture techniques; data integration; knowledge management; and legal and policy impact. Each element is detailed and is supported by literature. Finally, gaps are highlighted for investigation in future research.

This paper systematically classifies and evaluates the existing research, thus contributing to the achievement of the ultimate vision of BIM-enabled FM. The proposed framework informs facility managers, and the BIM-enabled FM implementation process. Further, the holistic survey identifies gaps in the body of knowledge, revealing avenues for future research.

This paper focuses on the need, development and implementation of CAD standards for institutions of higher education. To efficiently communicate planning, design, construction, and management information among the internal and external parties involved, thousands of these highly complex organizations worldwide are in need of CAD standards. These standards are instrumental in consolidating information; originating from operational and academic units of a university, they constitute the backbone of the Facility Management Information System (FMIS) and eliminate necessary conversions and duplication of efforts. This paper highlights the theoretical underpinnings for standardization and illustrates the strength and weaknesses of various standards and implementations in CAD and their uses in the Design Information Management component of a university FMIS. Although the paper concentrates on design information management, the very same standards are useful both in construction and in management information activities.

This paper reviews the strategic aims and processes behind de‐centralising access as well as management of facilities management information and knowledge at the University of Sydney, in a bid to maintain the high level of facilities, improve service delivery, accountability, sustainability and ultimately, cost reduction. This was made possible by implementing an integrated facilities information management system with secure Web capabilities, interfaced with existing enterprise applications. This allowed university staff as well as external contractors for outsourced contracts, anytime anywhere, to access and manage corporate data, information, and knowledge needed to execute the organisation's overall business plan.

This special issue of Facilities on “Strategic Issues for Facilities Managers” is very different in style from the editor‐generated issues of this journal, but it has been designed to achieve a particular purpose. It focuses on the business issues about which facilities managers need to be aware in order to plan the most effective deployment of corporate physical assets. In order that readers can acquire a good understanding of a wide variety of topics in a short period of time, the material is presented in the form of précis and short articles.

As the use of building information modeling (BIM) for facilities management (FM) continues to grow, questions remain around the quality and completeness of digital assets to support FM practices. This paper aims to examine the current gap between digital and physical assets in the absence of formal information requirements and its impact on the handover process.

An action-research was carried out with a large public organization to understand the challenges of their current FM processes and the steps required in developing an asset information model (AIM) from a project information model (PIM). A mixed method approach was employed with interviews, document analysis and an exploratory pilot case study.

This paper investigates the process, the challenges and the level of effort of the information commissioning process to create a fit-for-use AIM. Four distinct steps were identified in the process as follows: analyzing the handover PIM and documents, extracting FM-specific information, populating the model with the information and attaching operations and maintenance (O&M) documents. The research highlights the significant amount of effort that is required when no specific asset information requirements are formulated at the project onset.

The paper presents an information commissioning process that helps to develop an AIM from a PIM. Understanding the impact of the lack of requirements on the information commissioning process can help asset owners understand the importance of defining and articulating their information requirements up front.

This paper provides empirical evidence of the impact of the absence of formal information requirements on the development of a fit-for-use AIM.

This paper aims to enquire into how building information modelling (BIM) and gaming can be integrated to support professionals in their learning about the spatial layout of a new building. This knowledge is important to prepare building operation and facilities management (FM).

Ingrained in task–technology fit theory, this paper reports from a case study of a serious game staged in the graphical environment of a building information model. A series of interviews with the client, subject-matter experts and software developers involved in developing the game were conducted. The industrial setting for the study is a major hospital construction project in Norway. The project has been awarded BuildingSMART’s 2015 award for “outstanding open BIM practice”, making it Norway’s role model for BIM practice.

Importing and exporting geometry from BIM into a game engine remain challenging. The transfer of data between the two requires workarounds using intermediary software. Apart from issues related to technical interoperability, several sociotechnical challenges influential for the integration of BIM and gaming have been identified, related to: the collaboration among construction, operational and gaming experts; clear communication of information needs; and better contractual agreements.

BIM’s geometric and semantic data enabled the creation of a sophisticated game for preparing building operation. Test-users perceived the game to be superior to classroom teaching for learning about the spatial layout of the building. However, quantifying the business value of the game for operation after occupancy of the new facilities was beyond the scope of this study.

The work presented exemplifies a novel application area of BIM and gaming technology in FM. The findings presented in this article are relevant for professionals and scholars seeking to expand the utility of BIM for starting up the operation of new facilities.

The purpose of this paper is to explore the use of virtual reality environments (VRE) for maintenance activities by augmenting a virtual facility representation and integrating relevant information regarding the status of systems and the space itself, while providing simple ways to control them.

The research focuses in the implementation of a VRE prototype of a building management system using game engine technologies. To evaluate the prototype, a usability study has been conducted that contrasts the virtual reality interface with a corresponding legacy application showing the users perception in terms of productivity improvement of facilities management (FM) tasks.

The usability tests conducted indicated that VREs have the potential to increase the productivity in maintenance tasks. Users without training demonstrated a high degree of engagement and performance operating a VRE interface, when compared with that of a legacy application. The potential drop in user time and increase in engagement with a VRE will eventually translate into lower cost and to an increase in quality.

To date no commonly accepted data model has been proposed to serve as the integrated data model to support facility operation. Although BIM models have gained increased acceptance in architecture engineering and construction activities they are not fully adequate to support data exchange in the post-handover (operation) phase. The presented research developed and tested a prototype able to handle and integrate data in a flexible and dynamic way, which is essential in management activities underlying FM.

The purpose of this paper is to investigate the processes, tools and techniques of strategic asset information management (AIM) for built assets, and how the asset information content enhances the proficiency of asset managers to effectively manage their assets throughout their life cycle by utilising building information modelling (BIM) and asset management (AM) systems. For most asset managers, the problem is not the lack of information about their assets, but the abundance of it, and most especially the absence of established processes and protocols to effectively manage large sets of asset data. Therefore, it is crucial to develop a strategy to control and manage this information in order for asset managers to harness its potential and realise value from their organisation’s information assets..

A qualitative case study strategy was used to investigate the effective management of asset data in an AIM system. Seven sets of interviews were conducted and nine respondents were interviewed. These were analysed through qualitative thematic analysis using the NVivo software.

The paper identifies six dimensions of value that BIM contributes to AM, which are: management, commerce, efficiency, industry, user and technology value. Also, the paper demonstrates that there is real value to be derived by the asset owner from the effective management of asset information. The study highlights that the value of BIM is not inherent but would require many other processes to deliver value to the organisation.

The key value of the paper is that it identifies important techniques for managing asset data and how asset information is collected, organised, stored, controlled, analysed, secured, shared and reported within a virtual AIM system for strategic management-based decisions.