This paper reviews the strategic aims and processes behind de‐centralising access as well as management of facilities management information and knowledge at the University of Sydney, in a bid to maintain the high level of facilities, improve service delivery, accountability, sustainability and ultimately, cost reduction. This was made possible by implementing an integrated facilities information management system with secure Web capabilities, interfaced with existing enterprise applications. This allowed university staff as well as external contractors for outsourced contracts, anytime anywhere, to access and manage corporate data, information, and knowledge needed to execute the organisation's overall business plan.
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