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User‐centric facilities management: a de‐centralised approach

Gerard Cesar Gabriel (Facilities Information Oficer, Facilities Management Office, University of Sydney, Sydney, Australia)
Laura Ceccherelli (Planning Coordinator, Facilities Management Office, University of Sydney, Sydney, Australia)


ISSN: 0263-2772

Article publication date: 1 September 2004



This paper reviews the strategic aims and processes behind de‐centralising access as well as management of facilities management information and knowledge at the University of Sydney, in a bid to maintain the high level of facilities, improve service delivery, accountability, sustainability and ultimately, cost reduction. This was made possible by implementing an integrated facilities information management system with secure Web capabilities, interfaced with existing enterprise applications. This allowed university staff as well as external contractors for outsourced contracts, anytime anywhere, to access and manage corporate data, information, and knowledge needed to execute the organisation's overall business plan.



Cesar Gabriel, G. and Ceccherelli, L. (2004), "User‐centric facilities management: a de‐centralised approach", Facilities, Vol. 22 No. 11/12, pp. 296-302.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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