Books and journals Case studies Expert Briefings Open Access
Advanced search

Search results

1 – 10 of over 97000
To view the access options for this content please click here
Article
Publication date: 12 November 2018

Collaborative authenticity: How stakeholder-based source effects influence message evaluations in integrated care

Davide Christian Orazi and Fiona Joy Newton

Effective communication of information is central to integrated care systems (ICS), particularly between providers and care-consumers. Drawing on communication theory…

HTML
PDF (319 KB)

Abstract

Purpose

Effective communication of information is central to integrated care systems (ICS), particularly between providers and care-consumers. Drawing on communication theory, this paper aims to investigate whether and why source effects increase positive evaluations of health-related messages among care-consumers.

Design/methodology/approach

A preliminary online survey (N = 525) establishes the discriminant validity of the measures used in the main experimental study. The main study (N = 116) examines whether identical messages disclosed to be created by different sources (i.e. institutional, care-consumer, collaborative) lead to different message evaluations, and whether source credibility and similarity, and message authenticity, explain this process.

Findings

In comparison to any other source, messages disclosed to be co-created are evaluated more positively by care-consumers. This effect occurs through a parallel serial mediation carried over by perceptions of source credibility and source similarity (parallel, first serial-level mediators) and message authenticity (second serial-level mediator).

Practical implications

The findings offer guidelines for leveraging source effects in ICS communication strategies, signaling how collaborative message sources increase the favorableness of health message evaluations.

Originality/value

This research demonstrates the efficacy of drawing on marketing communication theory to build ICS communication capacity by showing how re-configuring the declared source of informational content can increase positive evaluations of health-related messages. In so doing, this research extends existing literature on message authenticity by demonstrating its key underlying role in affecting message evaluations.

Details

European Journal of Marketing, vol. 52 no. 11
Type: Research Article
DOI: https://doi.org/10.1108/EJM-10-2016-0610
ISSN: 0309-0566

Keywords

  • Authenticity
  • User-generated content
  • Integrated care systems
  • Multicategorical parallel serial mediation
  • Source effects

To view the access options for this content please click here
Article
Publication date: 2 September 2014

Integration and consistency between web and mobile services

Shuiqing Yang, Yan Wang and June Wei

Attracted by tremendous market opportunities of mobile business, many web services providers have started to expand their web services from traditional PC-based…

HTML
PDF (215 KB)

Abstract

Purpose

Attracted by tremendous market opportunities of mobile business, many web services providers have started to expand their web services from traditional PC-based environment into the mobile-based environment. However, success in the web services cannot guarantee the success in the mobile services. The purpose of this paper is to identify factors that influence consumer evaluation and use of mobile shopping services in a web-mobile service extension context.

Design/methodology/approach

Based on categorization theory, this paper focusses on the role of integration and consistency between web and mobile services. A research model was created and empirically tested on data collected from 298 mobile shopping users in China.

Findings

The structural equation modeling analysis indicates that evaluation of source (web service quality) positively affect evaluation of target (perceived mobile service quality and flow in mobile services). The study also found that the relationships between source and target (perceived integration and perceived consistency) play an important role in determining evaluation of the target, which in turn shapes intention to use mobile services.

Research limitations/implications

The survey is based on mobile shopping consumers. Caution is required in any effort to generalize the findings to other research contexts. Factors influencing a consumer's extension or adoption decisions in regard to different mobile services may not be the same, or the degree of influence may differ. Continued studies can test and compare our findings in different mobile services contexts.

Practical implications

The results of the findings provide specific methods for managing the process of web-mobile service extension. The results also indicate the importance of perceived consistency in shaping consumers’ evaluation of the extended mobile services in practical environments.

Originality/value

The present study extends the categorization theory to a multi-channel context and examines mobile services adoption from a cross-environment perspective. It considers evaluation of source, evaluation of target, and the relationships between source and target, which enriches the innovation adoption literature by providing a holistic insight into the evaluation and use of mobile services.

Details

Industrial Management & Data Systems, vol. 114 no. 8
Type: Research Article
DOI: https://doi.org/10.1108/IMDS-06-2014-0167
ISSN: 0263-5577

Keywords

  • Information technology
  • Service quality
  • Consumer behaviour
  • M-commerce
  • Perceived consistency
  • Perceived integration

To view the access options for this content please click here
Article
Publication date: 1 August 2019

Strategic source evaluation: addressing the container conundrum

Alyssa Russo, Amy Jankowski, Stephanie Beene and Lori Townsend

This paper argues that information containers provide valuable context clues that can help students make choices about how to engage with information content. The authors…

HTML
PDF (190 KB)

Abstract

Purpose

This paper argues that information containers provide valuable context clues that can help students make choices about how to engage with information content. The authors present a strategic approach to source evaluation rooted in format and authority threshold concepts.

Design/methodology/approach

The authors developed a source evaluation strategy with the objective of deciding whether to trust an information source. This strategy involves a set of cues to help readers mindfully engage with both the container and content of a given source.

Findings

When conducting research, non-experts are asked to evaluate content in the absence of relevant subject expertise. The cues presented in this paper offer practical tactics informed by the concepts of authority (to help make an accessible judgment of intellectual trust) and format (to help make more informed decisions about the content they find in a browser).

Originality/value

While librarians have produced many evaluative models and checklists to help students evaluate information, this paper contributes a unique strategic approach grounded in two information literacy threshold concepts – format and authority – and enacted through a series of actions drawn from website evaluation models, fact-checking, and metacognitive exercises.

Details

Reference Services Review, vol. 47 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/RSR-04-2019-0024
ISSN: 0090-7324

Keywords

  • Academic libraries
  • Information literacy
  • Library instruction west
  • Cognitive authority
  • Information formats
  • Source evaluation
  • Threshold concepts
  • Genre theory
  • Affect
  • Fact-checking

Content available
Article
Publication date: 11 November 2019

Library instruction and information literacy 2018

Tessa Withorn, Carolyn Caffrey Gardner, Joanna Messer Kimmitt, Jillian Eslami, Anthony Andora, Maggie Clarke, Nicole Patch, Karla Salinas Guajardo and Syann Lunsford

This paper aims to present recently published resources on library instruction and information literacy providing an introductory overview and a selected annotated…

HTML
PDF (565 KB)

Abstract

Purpose

This paper aims to present recently published resources on library instruction and information literacy providing an introductory overview and a selected annotated bibliography of publications covering all library types.

Design/methodology/approach

This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2018.

Findings

The paper provides a brief description of all 422 sources, and highlights sources that contain unique or significant scholarly contributions.

Originality/value

The information may be used by librarians and anyone interested as a quick reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. 47 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/RSR-08-2019-0047
ISSN: 0090-7324

Keywords

  • Academic libraries
  • Information literacy
  • Library instruction
  • College libraries
  • School libraries
  • University libraries

To view the access options for this content please click here
Article
Publication date: 12 November 2018

Library instruction and information literacy 2017

Anna Marie Johnson, Amber Willenborg, Christopher Heckman, Joshua Whitacre, Latisha Reynolds, Elizabeth Alison Sterner, Lindsay Harmon, Syann Lunsford and Sarah Drerup

This paper aims to present recently published resources on information literacy and library instruction through an extensive annotated bibliography of publications…

HTML
PDF (795 KB)

Abstract

Purpose

This paper aims to present recently published resources on information literacy and library instruction through an extensive annotated bibliography of publications covering all library types.

Design/methodology/approach

This paper annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2017 in over 200 journals, magazines, books and other sources.

Findings

The paper provides a brief description for all 590 sources.

Originality/value

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. 46 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/RSR-07-2018-0061
ISSN: 0090-7324

Keywords

  • Academic libraries
  • Library instruction
  • Information literacy
  • University libraries
  • School libraries
  • Hannelore Rader

To view the access options for this content please click here
Article
Publication date: 1 October 2006

The relationship of the visual element of an advertisement to service quality expectations and source credibility

Kenneth E. Clow, Karen E. James, Kristine E. Kranenburg and Christine T. Berry

The purpose of this paper is to investigate the relationship of the visual element in a print advertisement to service quality expectations and to the source credibility…

HTML
PDF (153 KB)

Abstract

Purpose

The purpose of this paper is to investigate the relationship of the visual element in a print advertisement to service quality expectations and to the source credibility score when a model or spokesperson is used in a service ad.

Design/methodology/approach

Data were collected from 230 college students at three different Midwestern universities using an experimental design. Three different ads were designed promoting a fictitious brand of automobile insurance, Top Tier. While the copy remained the same, the visual was changed to reflect three different types of visual strategies.

Findings

The results of the study indicate that both source credibility and service quality evaluations have a definite impact on attitude towards the ad and purchase intentions of a service and the type of visual element used is important in the ad evaluation process.

Research limitations/implications

Future research needs to examine the relationship between source credibility and attitude towards the ad to determine which is the antecedent. Because of the student sample, use of only one creative message strategy, and one service industry, future research needs to replicate this study for additional creative message strategies and other service industries.

Practical implications

The findings of this research are important for creatives in designing service ads. If a model or spokesperson is used in the print ad, then source credibility is an important factor. Further, it is important to embed service quality cues in the ad to increase viewers' expectations of the service, thus enhancing purchase intentions.

Originality/value

This paper provides valuable information to creatives and researchers in the role of the visual element in evaluation of service quality expectations and source credibility. The paper provides an initial foundation for future research and future exploration.

Details

Journal of Services Marketing, vol. 20 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/08876040610691293
ISSN: 0887-6045

Keywords

  • Advertising
  • Services
  • Customer services quality
  • Print media
  • Visual media

To view the access options for this content please click here
Article
Publication date: 13 November 2017

Library instruction and information literacy 2016

Latisha Reynolds, Amber Willenborg, Samantha McClellan, Rosalinda Hernandez Linares and Elizabeth Alison Sterner

This paper aims to present recently published resources on information literacy and library instruction providing an introductory overview and a selected annotated…

HTML
PDF (631 KB)

Abstract

Purpose

This paper aims to present recently published resources on information literacy and library instruction providing an introductory overview and a selected annotated bibliography of publications covering all library types.

Design/methodology/approach

This paper introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2016.

Findings

The paper provides information about each source, describes the characteristics of current scholarship and highlights sources that contain unique or significant scholarly contributions.

Originality/value

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. 45 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/RSR-08-2017-0028
ISSN: 0090-7324

Keywords

  • Academic libraries
  • Library instruction
  • Information literacy
  • University libraries
  • School libraries
  • Bibliography

To view the access options for this content please click here
Article
Publication date: 10 November 2014

Library instruction and information literacy 2013

Robert Detmering, Anna Marie Johnson, Claudene Sproles, Samantha McClellan and Rosalinda Hernandez Linares

– The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

HTML
PDF (417 KB)

Abstract

Purpose

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Design/methodology/approach

Introduces and annotates English-language periodical articles, monographs and other materials on library instruction and information literacy published in 2013.

Findings

Provides information about each source, discusses the characteristics of current scholarship and describes sources that contain unique scholarly contributions and quality reproductions.

Originality/value

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. 42 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/RSR-07-2014-0028
ISSN: 0090-7324

Keywords

  • Information literacy
  • Library studies
  • Libraries

To view the access options for this content please click here
Book part
Publication date: 13 August 2018

Criterion Development, Performance Appraisal, and Feedback

Robert L. Dipboye

HTML
PDF (929 KB)
EPUB (869 KB)

Abstract

Details

The Emerald Review of Industrial and Organizational Psychology
Type: Book
DOI: https://doi.org/10.1108/978-1-78743-785-220181015
ISBN: 978-1-78743-786-9

To view the access options for this content please click here
Article
Publication date: 6 January 2020

Fuzzy AHP-GRA approach to evaluating energy sources: a case of Turkey

Zeki Ayağ and Funda Samanlioglu

Since the demand for energy has dramatically increased in the countries which have fast-growing population and economy, they have faced with a critical problem of how to…

HTML
PDF (332 KB)

Abstract

Purpose

Since the demand for energy has dramatically increased in the countries which have fast-growing population and economy, they have faced with a critical problem of how to evaluate a set of potential energy sources (i.e. nuclear, natural gas, bio, geothermal, hydro, wind and solar) and choose the ultimate energy source for their needs. On the other hand, this critical problem turns into a multiple-criteria decision-making (MCDM) in the presence of a set of energy source alternatives and evaluation criteria. In literature, there are many MCDM methods introduced to solve for different kinds of problems. The purpose of this paper is to present an integrated approach for evaluating energy sources using fuzzy AHP and GRA, with a case for Turkey.

Design/methodology/approach

In this paper, the analytic hierarchy process (AHP) and grey relational analysis (GRA) methods are used because of their advantages for similar problems. On the other hand, due to the fact that the conventional AHP by a nine-point scale and GRA method using a scale with crisp values can be unable to handle to capture the right judgments of a decision-maker(s), to reflect the vagueness and uncertainty on the judgments of a decision-maker, the fuzzy logic is integrated with the AHP and GRA.

Findings

The contributions of the paper to the literature are given in two dimensions as follows: it presents an integrated approach for complex decision processes with subjective data or vague information; the proposed approach, the fuzzy AHP-GRA method for energy source selection, is unique for the related problem in literature. The results of the proposed model from the case of Turkey will help practitioners and experts of how to apply it to the similar problems in the field of energy management.

Research limitations/implications

In short, in this paper, an integrated approach is proposed through the fuzzy AHP and the fuzzy GRA methods. As the fuzzy AHP is used to determine the weights of evaluation criteria, the fuzzy GRA is used to rank energy source alternatives.

Practical implications

In addition, a case study for Turkey is presented to show the applicability of the proposed approach for potential practitioners who are authority in the field of energy in public and private sectors.

Social implications

On the other hand, the proposed approach, the fuzzy AHP-GRA for energy source selection can also be an intelligent tool for public and private energy companies in Turkey, as well as others in the world.

Originality/value

On the other hand, in this paper, to the best of the authors’ knowledge, the study contributes to the literature that the first time, they use the fuzzy alpha-cut AHP and GRA in fuzzy environment for energy source evaluation problem.

Details

International Journal of Energy Sector Management, vol. 14 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/IJESM-09-2018-0012
ISSN: 1750-6220

Keywords

  • Fuzzy logic
  • Grey relational analysis
  • Analytic hierarchy process
  • Multiple-criteria decision-making
  • Energy source evaluation

Access
Only content I have access to
Only Open Access
Year
  • Last week (262)
  • Last month (941)
  • Last 3 months (2601)
  • Last 6 months (5015)
  • Last 12 months (9921)
  • All dates (97191)
Content type
  • Article (81074)
  • Book part (11338)
  • Earlycite article (3943)
  • Case study (792)
  • Expert briefing (44)
1 – 10 of over 97000
Emerald Publishing
  • Opens in new window
  • Opens in new window
  • Opens in new window
  • Opens in new window
© 2021 Emerald Publishing Limited

Services

  • Authors Opens in new window
  • Editors Opens in new window
  • Librarians Opens in new window
  • Researchers Opens in new window
  • Reviewers Opens in new window

About

  • About Emerald Opens in new window
  • Working for Emerald Opens in new window
  • Contact us Opens in new window
  • Publication sitemap

Policies and information

  • Privacy notice
  • Site policies
  • Modern Slavery Act Opens in new window
  • Chair of Trustees governance statement Opens in new window
  • COVID-19 policy Opens in new window
Manage cookies

We’re listening — tell us what you think

  • Something didn’t work…

    Report bugs here

  • All feedback is valuable

    Please share your general feedback

  • Member of Emerald Engage?

    You can join in the discussion by joining the community or logging in here.
    You can also find out more about Emerald Engage.

Join us on our journey

  • Platform update page

    Visit emeraldpublishing.com/platformupdate to discover the latest news and updates

  • Questions & More Information

    Answers to the most commonly asked questions here