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Article
Publication date: 9 May 2016

Gricel Dominguez

The purpose of this paper is to propose a method for the assessment of library space use and user experience by combining seating studies, surveys and observational data.

1839

Abstract

Purpose

The purpose of this paper is to propose a method for the assessment of library space use and user experience by combining seating studies, surveys and observational data.

Design/methodology/approach

Seating usage studies (called seating sweeps), technology-assisted face-to-face surveys and observational data were used to assess library space usage and identify user behaviors.

Findings

Results from the study revealed higher library use than expected and provided insight into user behaviors and patterns.

Practical implications

The methods and study described aid in raising awareness of user experience within library spaces and provide valuable data for space redesign efforts.

Originality/value

The study builds upon methods described by Linn (2013) and combines traditional user experience methodologies to gain insight into library space use and user needs.

Details

New Library World, vol. 117 no. 5/6
Type: Research Article
ISSN: 0307-4803

Keywords

Article
Publication date: 1 September 1997

Qun G. Jiao and Anthony J. Onwuegbuzie

Reports on a study of 522 university students, undertaken to determine how often they used their library and why, as well as to develop a general profile of college…

2274

Abstract

Reports on a study of 522 university students, undertaken to determine how often they used their library and why, as well as to develop a general profile of college student library users. Descriptive statistics revealed that the majority of students used the library at least once a week. Obtaining a book or an article for a course paper was the most common reason cited for library use, followed by studying for a test, and then using the computerized indexes and online facilities. A setwise multiple regression analysis reveals that students who used the libraries most tended to be older, male, those who did not speak English as their native language, who lived the nearest to the academic library, who preferred to study alone, and who had the lowest levels of library anxiety. In addition, these students tended to visit the library to study for a test, to read current newspapers, to read their own textbook, to use computerized indexes and online facilities, or to meet friends. Discusses the implications of these findings and makes recommendations for future research.

Details

Library Review, vol. 46 no. 6
Type: Research Article
ISSN: 0024-2535

Keywords

Article
Publication date: 1 July 2006

Niels Ole Pors

The paper analyses students' use of public libraries for study purposes and discusses the public library as a substitute or a complement for educational or academic…

3492

Abstract

Purpose

The paper analyses students' use of public libraries for study purposes and discusses the public library as a substitute or a complement for educational or academic libraries. The paper also investigates which segments of students rely heavily on public libraries as services for study purposes.

Design/methodology/approach

The research is based on a comprehensive survey of Danish students from both universities and other higher institutions of education. The data collection was carried out by an online survey and the sample consists of students from all over the country covering a multitude of different institutions and subject areas.

Findings

It is evident from the research that students do not bypass the physical library and it is also evident that the use of physical libraries and digital resources complement each other. The place of Google in the students' information behaviour is prominent and positively correlated to use of traditional library resources. Nearly 60 per cent of all students use the local public library for study purposes. A small group consisting of 7 per cent of the students uses the public library as their only library for study purposes. One of the more striking findings is that the service level of public libraries in relation to study topics appears to be very uneven, which means that different groups of students have very varied probabilities of success using the public library. The data also indicates that students tend to look at libraries as a whole and do not make clear distinctions between different types of libraries, expecting the whole system to be seamless. The paper also relates the findings to the general body of literature on students' information seeking behaviour.

Research limitations/implications

The research raises questions concerning the detailed behaviour of students' information behaviour, for example, how they combine formalised resources with more general resources. The paper also indicates that it is probably counter‐productive to evaluate students as one group. Different segments of students have very different and varied information behaviour patterns depending on study topic, study year, psychological dispositions and other demographic factors.

Practical implications

The paper raises important managerial questions and concerns in relation to both the mission of public libraries and the service level given to different segments of students.

Originality/value

The research supports existing international research on students' information behaviour. The research is based on a comprehensive and nation‐wide sample and it emphasises students' information behaviour in relation to several important demographic factors, and it also asserts that it is important to investigate further the differing modes of behaviour. The paper points to the interplay between formalised information resources and search engines.

Details

New Library World, vol. 107 no. 7/8
Type: Research Article
ISSN: 0307-4803

Keywords

Article
Publication date: 9 August 2022

Iman Maleksadati, Soraya Ziaei and Mojtaba Kaffashan Kakhki

The purpose of the present study was to design an axial coding pattern for customer knowledge management (CKM) to identify the conditions affecting it from the perspective…

Abstract

Purpose

The purpose of the present study was to design an axial coding pattern for customer knowledge management (CKM) to identify the conditions affecting it from the perspective of experts in public university libraries.

Design/methodology/approach

The current study used a qualitative approach. To collect and analyze data, the grounded theory method with a three-stage strategy of open, axial and selective coding was employed. The research instrument was a semi-structured in-depth interview and the data were categorized using MAXQDA 10 software. The sample of the study consisted of 26 experts from Iranian public universities who were selected through a combined targeted non-random sampling procedure (targeted and snowball). The necessary data were obtained through specialized interviews with 9 faculty members and 17 managers of public university libraries.

Findings

In the present study, 106 open coding, 35 axial concepts, and 16 selective general categories were identified as the conditions affecting CKM development in academic libraries in the form of causal conditions, intervening conditions, strategies conditions, context conditions, and consequences conditions around the core layer of CKM development. The identification of these conditions led to the development of a paradigmatic pattern for the research.

Originality/value

There is no record of research on developing empirical studies in libraries using an analysis of the conditions affecting CKM development in the form of an axial coding pattern. The present research contributed to closing this research gap. The axial coding pattern proposed in this study can serve as a guide for implementing CKM in academic libraries as well as increasing customer loyalty.

Details

Aslib Journal of Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2050-3806

Keywords

Article
Publication date: 1 March 2001

Qun G. Jiao and Anthony J. Onwuegbuzie

This study was conducted to identify graduate students’ predominant study habit strengths and weaknesses as well as to examine empirically the relationship between…

3412

Abstract

This study was conducted to identify graduate students’ predominant study habit strengths and weaknesses as well as to examine empirically the relationship between specific study habits and library anxiety. Participants were 133 graduate students in the field of education at a university in the southeast of the USA. These individuals were administered the study habits inventory (SHI) and the library anxiety scale (LAS). Findings revealed that students’ responses to 62.9 per cent of the 63 study habit statements in the SHI were indicative of appropriate study habits. Study habit weaknesses were identified in the areas of note‐taking and reading skills. An all possible subsets multiple regression analysis led to the identification of eight specific study behaviours that predicted levels of library anxiety. These study habits explained 45.8 per cent of the variance in library anxiety, which, using Cohen’s criteria, represents a large effect size. Implications for library anxiety reduction as a study habits intervention are discussed.

Details

Library Review, vol. 50 no. 2
Type: Research Article
ISSN: 0024-2535

Keywords

Book part
Publication date: 21 November 2005

Gloria J. Leckie and Lisa M. Given

The history of the public library is long and rich, and continues to reflect this institution's initial mission: to respond to the needs of an evolving democratic society…

Abstract

The history of the public library is long and rich, and continues to reflect this institution's initial mission: to respond to the needs of an evolving democratic society. From its early days as a subscription service for the middle-class, through its evolution to become an educational site for the lower-classes and new immigrants, the public library has served as a touch-stone for urban industrial society in North America (Lerner, 1998, p. 138; Shera, 1974). Over the past century, public libraries have evolved to respond to the growing needs of the communities they serve and continue to do so with recent advances in technologies (such as DVDs, electronic books, the Internet, etc.), and with a more global outlook on the ways that people seek and share information. Indeed, the public library's constituents today are exceedingly diverse, including children and adults from a broad range of socio-economic, cultural, and educational backgrounds, all of whom seek information for a variety of personal and work-related purposes. The fact that public libraries have been fulfilling patrons' information needs for well over a century is a testament to their enduring success and versatility as information providers, and also points to the overall effectiveness of public librarians as intermediaries in the provision process.

Details

Advances in Librarianship
Type: Book
ISBN: 978-0-12024-629-8

Article
Publication date: 27 April 2018

Jason M. Vance

This case study provides a new methodology for examining patron-initiated noise complaints in academic libraries by mining virtual reference chat transcript logs. The…

Abstract

Purpose

This case study provides a new methodology for examining patron-initiated noise complaints in academic libraries by mining virtual reference chat transcript logs. The purpose of this study is to illustrate how noise complaints can be identified, analyzed and mapped to create a visual representation of the library’s soundscape.

Design/methodology/approach

This study reviewed 4,494 reference chat logs taken over four semesters at a large public university between August 2015 and May 2017. From these transcripts, the author identified 330 unique noise complaints and analyzed them by content, time of day, day of week, week of semester and floor of library. Complaints were also plotted on a library map to determine noise complaint hot spots.

Findings

Analysis of the noise complaints showed that 82 per cent of the reported incidents originated in designated quiet study zones and 55 per cent of the complaints occurred in the evenings when the library was more lightly staffed. Mapping the noise complaints revealed that most infractions were reported in areas where public computing areas and group study rooms were situated directly adjacent to designated quiet study areas.

Originality/value

Although there are numerous studies on noise in libraries and many published analyses of reference chat transcripts, this paper is the first to analyze chat transcripts for the purpose of studying noise complaints in the library. This paper is an expansion of a preliminary study presented at the 2016 Library Assessment Conference in Arlington, VA.

Details

Reference Services Review, vol. 46 no. 4
Type: Research Article
ISSN: 0090-7324

Keywords

Article
Publication date: 1 January 2012

Awadh Alharbi and Michael Middleton

This study aims to examine perceptions of university library usage to consider factors that influence educational achievement of academic library users.

2026

Abstract

Purpose

This study aims to examine perceptions of university library usage to consider factors that influence educational achievement of academic library users.

Design/methodology/approach

The study uses validated questionnaires from 792 students, 143 academics and 121 administrators to measure five library factors. Three university libraries, which are based in Kuwait, were included in the questionnaire data.

Findings

The study found that only a minority of library users' educational achievement improves through library usage. The findings were lower than expected prior to completing the study.

Research limitations/implications

A limitation of the study is that it did not include library staff as participants during questionnaires and interviews.

Originality/value

The study adds to the current literature of research based in Kuwait, and is one of the first studies to use private university libraries for quantitative study purposes. This study introduces an entirely new academic library evaluation tool called the Factors of Academics Library Usage (FALU).

Article
Publication date: 12 January 2015

Waqar Ahmed, Muhammad Shahid Soroya and Ghulam Fareed Malik

The purpose of this paper is to study of services of front desk staff using SERVQUAL aims to measure the perception and expectations of the library users. The librarians…

1474

Abstract

Purpose

The purpose of this paper is to study of services of front desk staff using SERVQUAL aims to measure the perception and expectations of the library users. The librarians, keeping in view the expectations will get an idea that how much the services should be improved while the users will have an idea that what they want, and what are they provided with. In additions, the difference between the perception and expectations of the male library users and female library users is explored to give an idea to the librarians that what dimension of the services they need to explore.

Design/methodology/approach

Quantitative research method was used to conduct this study. The SERVQUAL instrument was used to measure the levels of perception and expectation through a structured questionnaire at the five points Likert scale. The tool was used with the permission of the author Berry et al. (1985). All the libraries of affiliated medical college with the University of Health Sciences were the population for this study. Through random sampling technique, 20 questionnaires per medical colleges were filled by the students of medical colleges. In total, 202 questionnaires returned and were analyzed after data entry in Statistical Package for Social Science version 19.

Findings

Mean of the total respondents indicate that the improvement in all the five dimensions of the service quality is required as the expectations found to be higher in all the five dimensions as compared to the perceptions. Perceived values are higher among female library users, so the library front desk staff requires increasing the perceived values of male users through improving their services to male library users. While comparing the expectations between male and female users, the results indicate that male library users want more responsiveness and reliability from the staff.

Research limitations/implications

This study measures the perceptions and expectations of the student library users of the medical college affiliated with University of Health Sciences, Lahore. Only main libraries excluding the small departmental libraries are included in this study. This study can be generalized in other private medical colleges as well as other researchers can study further in their own environment.

Practical implications

The results indicate that the expectations are higher. Keeping in view, the librarians will work to meet the expectations of the users. The expectation of the female users are higher in tangibility and empathy dimensions, while the male users expect more in reliability, responsiveness and assurance dimensions. In short, all the results showed that the expectations were higher than the perceptions. Keeping this study in view, the librarians can improve their weak areas of front desk staff services to meet the expectations of the users.

Originality/value

It is the first study of its type to measure the service quality of front desk staff. The service quality of front desk staff is never been measured in medical colleges using SERVQUAL in Lahore. The results of this study provide the guidelines to satisfy library users. The difference between the perception and expectations provides librarians and library managers with a road map to develop the service quality of front desk staff to meet the expectation level of the user’s for their satisfaction. This study can be generalized to the medical colleges other than Lahore.

Details

Library Management, vol. 36 no. 1/2
Type: Research Article
ISSN: 0143-5124

Keywords

Article
Publication date: 22 March 2021

Tove Faber Frandsen, Kristian Møhler Sørensen and Lyngroes Fladmose Anne

Libraries are increasingly trying to communicate the library's contributions and telling the library stories. Stories can be a component of impact assessment and thus add…

Abstract

Purpose

Libraries are increasingly trying to communicate the library's contributions and telling the library stories. Stories can be a component of impact assessment and thus add nuance to an assessment. Evaluations of libraries can include collecting and presenting stories of change, which can serve as evidence in impact assessments. The narrative field allows for many different approaches to a narrative perspective in the study of libraries, but the existing literature provides little overview of these studies. The purpose of this study is to introduce the narrative field and present a systematic review of the existing studies of libraries that use narrative approaches.

Design/methodology/approach

The methods in this study comprise of a systematic review of publications reporting narrative approaches to studying libraries. To retrieve the relevant studies, Library and Information Science Abstracts, Scopus, Web of Science and Proquest Dissertation were searched. Furthermore, the authors examined reference lists and performed citation searches. Study selection was performed by two reviewers independently. Using designed templates, data from the included studies were extracted by one author and confirmed by another.

Findings

The database searches retrieved 2,096 records across the four databases which were screened in two steps, resulting in 35 included studies. The authors identify studies that introduce narrative enquiries in library studies as well as studies using narrative approaches to the study of libraries.

Originality/value

Exploring narratives and stories for understanding and evaluating the library's worth is a promising field. More work is needed, though, to develop theoretical and methodological frameworks. Several of the included studies can serve as examples of the potential of a narrative perspective in the study of libraries.

Details

Journal of Documentation, vol. 77 no. 5
Type: Research Article
ISSN: 0022-0418

Keywords

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