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The purpose of this paper is to explore the impacts of university facilities on student satisfaction at regional state universities in Sri Lanka.

In order to accomplish the proposed object quantitative research design was used. All undergraduates at four selected regional state universities, namely, Universities of Ruhuna, Rajarata, Wayamba, and Sabaragamuwa, were the population of the study, in which 650 undergraduates were selected as the sample using the stratified sampling technique. The researcher administrated close-ended questionnaire, which consisted of two parts and 31 items, was used for data collection. The collected data were analyzed using SPSS statistical software, and a confirmatory factor analysis was applied to ensure the discriminant and convergent validities of the model. Correlation and regression analyses were used to test the hypotheses.

The factors identified as the ones that most strongly influence student overall satisfaction were the lecture room facilities, library facilities, accommodation facilities, employment facilities and entertainment facilities at regional state universities. However, computer facilities did not significantly influence student satisfaction in Sri Lankan context.

This is the first study which comprehensively investigates the impact of university facilities on student satisfaction at regional level state universities in Sri Lanka.

The purpose of this paper is to analyze the dimensions and practices that have shaped the present global theme park industry. The reader is first introduced to the characteristics of the global theme park industry. Following a historical review of the evolution of theme parks, the paper reports on the scope of the global theme park industry, according to major geographical regions. The overview continues with an explanation of how themes are created and communicated to guests and finally, addresses the impact of theme parks on the economic sustainability of destinations.

The paper provides an overview and historical examination of key concepts and phenomena. The paper is more descriptive than analytical.

The paper concludes that continuous growth of the global theme park industry will be influenced by the quality and amount of marketing and advertising campaigns, development of new products and guest experiences, as well as external variables that the parks have no control over like competitors' strategies, weather, economic conditions, gasoline prices, government regulations, and so on.

The paper reports on several secondary research, scholarly as well as industry and government publications. Some of the original research quoted is conducted by the author.

The theme park industry has generated a wide circle of social, economic, and political influences ranging from town planning, historic preservation, building architecture, shopping mall design, and landscaping. Its impact extends further to video and computer‐assisted education, home and office design, exhibit design, and crowd management.

The paper provides a general overview of the theme park and attraction industry.

Attributes of a destination do not only have a positive impact on a person’s selection of the travel destination but also influence the level of tourist satisfaction. In spite of this, the destination attributes related to Muslim tourism are yet to be explored. Moreover, each attribute impacts the satisfaction of tourists in different ways. This study aims to investigate the importance and performance of Islamic attributes in selection of travel destinations by Muslim tourists and to examine the overall tourist satisfaction (SAT) based on the Islamic attributes.

Thailand has been considered as the base for this study. A quantitative research method and convenience sampling technique was used for data collection. Factor analysis was used to determine the importance and performance of Islamic attributes on the choice of travel destinations. Composite delineated factors were applied as indicators in the regression analysis to evaluate the SAT.

The findings reveal five important Islamic attributes: Halal-friendly environment, Halal hotel (IMP2), Halal food (IMP3), Halal food preparation and washroom facilities. However, Muslim tourists were only satisfied with the performance of three Islamic attributes: hotel entertainment and facilities, Halal food and preparation and Halal-oriented recreation and quality services (PER3). This study also reveals that PER3 as well as IMP2 and IMP3 are significant factors for evaluating the tourists’ overall satisfaction.

The Halal tourism market has been growing rapidly. However, research on the satisfaction of Muslim tourists based on the importance and performance of Islamic attributes in non-Muslim countries is limited. Thus, the researcher draws upon the views of Muslim tourists to propose recommendations on the important Islamic attributes and those whose performances are effective. The findings suggest that the SAT is influenced by particular attributes. Additionally, this study fills the research gap on Halal tourism in Thailand and provides useful information regarding the satisfaction of tourists based on Islamic attributes for non-Muslim countries, to help them formulate effective strategies for developing Islamic tourism in their travel destinations.

Innovative undertakings play a critical role in the economic value creation and wealth generation of a nation. This paper aims to contribute to the literature that positions innovation at the core of the tourism industry in the context of emerging markets.

The authors adopt a case study approach and draw on secondary sources of data to examine how the UAE is reaping the benefits of innovation to transform itself into a leading international leisure and entertainment hub.

The strategy of significant financial investment in complex mega-projects and major infrastructure development have offered the UAE a relative advantage over other industry giants worldwide. Nonetheless, the local government should continue tapping into the multiple and diverse opportunities that product/service and process innovation has to offer if the UAE ambitions to enhance its competitiveness and acquire the status of a global tourism hub.

While most research efforts to date focused on Western markets, this study contributes to the development of a knowledge base about the role of innovation in the tourism industry in emerging market settings.

Practitioners and researchers are persistently trying to identify critical product/service attributes that generate greater customer satisfaction, which in turn yields multiple positive outcomes for the business. However, traditional measuring of attribute performance does not account for a non-linear nature of the relationship between attribute performance and customer satisfaction. The purpose of this paper is to apply an alternative method – penalty-reward contrast analysis (PRCA) grounded in Kano model – to a wine festival setting and to estimate the effects of each attribute on the overall satisfaction.

The aim of the study is to use a self-administered survey distributed to attendees of a large wine festival in the USA, resulting in a sample of 250 festival attendees.

Personnel and entertainment were considered “must-be” or basic factors for wine festivals. Failing to deliver on these dimensions will lead to attendees’ frustration and is likely to outweigh positive impact of other factors. Wine was considered to be a linear, or performance, factor with symmetrical positive and negative impact on satisfaction. Food and facilities were non-significant in predicting customer satisfaction.

Given that most wine festivals operate with rather scarce resources in a competitive environment, using an approach that helps determine how limited resources are best deployed to achieve the highest levels of customer satisfaction is beneficial for the industry. The study provides new insights to wine festivals managers as to how drivers of satisfaction may vary according to attributes of both the festival and the attendees.

The study adopts the novel approach of the PRCA in its application to wine festivals, making the study unique and noteworthy. It brings new knowledge about quality components of wine festivals and adds support to the new evaluation tool.

Increased competition among different retail formats has led mall managers to focus on mall promotional activities to attract shoppers to malls. The purpose of this paper is to understand Indian mall retailers views on mall events and its role in improving traffic, sales and mall image.

The current study used a qualitative to decipher mall retailers’ views regarding mall events. In total, 36 in-depth interviews of mall retailers across 13 metropolitan and non-metropolitan cities (Tier-I and Tier-II) were conducted to develop a comprehensive understanding of mall events organized by Indian mall managers.

The findings revealed that mall events were categorized under six different types: product launch events, events organized to promote the social cause, commemorate festivals, celebrity nights, events organized by retailers in malls and theme events. There were differences in the nature of events used by malls in bigger and smaller cities across India. The nature of mall events varied according to regional, cultural and lifestyle factors across the country.

Mall managers can use the insights from the study on mall events for segmenting and targeting strategies. The different types of mall events can be used for improving footfall, sales and mall image. The study findings employ a grounded theory approach to understand mall retailers’ views on mall events. Future research can be directed toward understanding mall managers’ and consumers’ opinions about the relevance of mall events in improving footfall and profitability of malls.

Extant research has looked at mall events, their role and efficacy in a consolidated manner. The current study attempts to segregate the events organized by mall management into distinct categories and provide linkages of these categories concerning mall image and traffic.

The purpose of this study is to explore factors affecting police performance, such as violent crime, fear of crime and satisfaction with police, using objectively measured policing and neighborhood characteristics.

This study combined four data sources, including police statistics, a crime victimization survey, local government statistics and a public service satisfaction survey. Negative binomial regression and ordinary least squares models were estimated using data from 135 city governments.

Violent crime was negatively associated with arrest, while fear of crime was negatively associated with patrol and positively correlated with disorder and public places. In addition, satisfaction with police had a positive association with level of patrolling and disorder policing, whereas residents receiving public assistance, ethnic heterogeneity and entertainment establishments were negatively associated with it.

This paper identified the different factors that impact each type of police performance, indicating its unique characteristics. Further research should be conducted to analyze data from non-urban areas to improve external validity.

This study suggests that police managers need to choose the means of policing carefully depending on which performance indicators they are focusing on improving in the region.

Few studies to date have examined the correlation between objectively measured policing and neighborhood context factors and police performance at the macro level.

The purpose of this study is to investigate through an empirical research the factors that would attract visitors to heritage and cultural sites as museums applied on the Grand Egyptian Museum (GEM). The paper aims to study the impact of the proposed attraction features learning/knowledge, museum facilities, fun/entertainment and socializing and accessibility/location on pre-visit destination image.

The author started by a thorough literature review to arrive to the suggested conceptual model, which is tested by adopting a quantitative approach where data were collected using a self-administered questionnaire from a convenient sample of 300 respondents with 90% response rate and used partial least squares – structure equation modelling using Smart PLS v.3.2.8.

The results show that three of the tested factors were accepted and one was rejected.

Management of GEM, which will be one of the biggest museums world-wide, can make use of the empirical results of this research to enhance their understanding of the factors that impact pre-visit destination image, and thus, most attract visitors to justify the budget set in this huge project and achieve highest visitation and revenue

This research deals with a new museum that has not opened its doors yet and will start functioning in late 2020, and thus, the pre-visit image of the museum is not based on previous experience of visitors but rather on secondary sources as messages sent to visitors based on attraction features, while most previous studies dealt with post-visit image of museums

The demand for residential units in mixed development is increasing because of a better understanding of the benefits and functions of mixed development. However, there is a lack of study on the performance of the residential buildings in the mixed development. The purpose of this study is to investigate the satisfaction level of the occupants of residential buildings in mixed developments.

The research developed a questionnaire instrument that included 17 factors to measure the expectations and actual satisfaction of the residences in the mixed development. Data were collected using a survey questionnaire from five mixed developments in Greater Kuala Lumpur and analysed with service quality and matrix chart models.

The data revealed that while the expectations of the residential building users in mixed developments were not excessive, their satisfaction levels were not high. The price of residential buildings in mixed developments is exorbitant. Many of the occupants have relatively high actual satisfaction, even though some of them are disappointed in some of the services or benefits that are expected in mixed developments. The occupants are not interested in the nearness of the mixed development to public transport facilities, suggesting a high urge for private car ownership and poor public transport facilities.

The findings will be useful to developers, design teams, city planners and policymakers. Implicit in the findings of this research is the lack of a benchmark for the performance of luxury housing. From an ontological standpoint, the main findings of this study are generalisable to other cities in and outside of Malaysia.

First part introduces typical tourist programs of health resorts in Slovenia, their competitive advantage and possible routes of development. In the second part certain elements of perceived quality of health resorts in Slovenia are presented, stemming from the national visitor survey. Third part is concerned with the empirical analysis of the profiles of tourists satisfaction with the elements of service quality in two health resorts in Slovenia, and of the correlation between the perceived service quality and tourists loyalty.