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Electronic government procurement is an important platform that promotes efficient, transparent, competitive and agile delivery of procurement activities in public sector organisations. Implementing units who play a major role exhibits different attitude towards new technology. The purpose of this paper is to assess if there is any significant difference between optimistic and discomfort implementing units in relation to the implementation and intention to use the Ghana Electronic Procurement System (GHANEPS).

Technology Readiness, Technology Acceptance and Unified Theory of Acceptance and Use of Technology and Diffusion Innovation Theory constituted the theoretical foundation. Guided by a cross sectional survey design, quantitative data from a sample of 181 procurement officers was collected using structured questionnaires. The hypothesised relationships were analysed using partial least squares structural equation modelling (PLS-SEM).

Although there were some observable differences, the bootstrap results show that the difference was not significant, implying that these two groups do not differ much about the GHANEPS introduction and implementation. This is justifiable in the case of Ghana because public policies are made by top officials, and those in the grassroot or implementation domain have no choice but to act accordingly.

This study focused on metropolitan, municipal, district assemblies, public hospitals, tertiary institutions and senior high schools.

The study contributes to the critical antecedents for electronic procurement implementation and public sector management literature. It provides public institutions and practitioners with empirical evidence on how beliefs and perceptions of implementing units about electronic public procurement has some influence on attitude towards usage and intention to use. Positive attitudes and perceptions of the public procurement officers can be reinforced through adequate training and awareness creation.

This study outcomes can serve as philosophical underpinnings for societal development.

This study used a multi-group analysis to examine if there is any significant difference between these two categories of implementing units (optimistic group and discomfort group) in relation to facilitating conditions, personal innovativeness, perceived usefulness, perceived ease of use and ultimately to attitude and intention to use GHANEPS.

Does every customer respond in the same way to restaurants’ preventive measures (PM)? To answer this question, the purpose of the present study was to examine the moderating role of need-for-cognition (NC) and customer-restaurant relationship strength (RS) in the impact of restaurants’ PM on dine-in intentions using a trust (Study 1) and psychological discomfort (Study 2) as mediators.

Two studies were conducted using a 2 (PM: present vs control) × 2 (RS: strong vs weak) factorial design. NC was treated as a continuous variable in the regression model.

The results of two experimental studies showed that people with a high NC are more likely to show positive responses (higher trust and less discomfort) to restaurants’ PM when they have strong relationships with the restaurant. In contrast, people with a low NC did not show any interaction between PM and RS for trust and discomfort.

For restaurants targeting people with a high NC and with more returning customers than new customers, the study results suggest that safety measures should be promoted.

The present study expands the knowledge of customers’ reactions to restaurants’ PM by using the theoretical foundation of the ELM. The results of this study contribute to hospitality research by demonstrating the differences in customers’ thought processes according to their NC and the strength of their relationship with the restaurant.

When consumers experience a self-threat that calls their self-concept into question, the ensuing psychological discomfort motivates them to restore their self-perceptions on the threatened attribute. Although consumers can restore a threatened self-perception by consuming products and brands that possess the desired symbolic associations, this study aims to propose that word of mouth can serve to resolve self-threat and restore a threatened self-perception when the brand at the center of a word-of-mouth communication is symbolically congruent with the domain of the threat.

Experimental online survey research was conducted, inducing self-threat, manipulating brand and word-of-mouth conditions and measuring self-perceptions. Data for three studies were analyzed using SPSS and Hayes’ (2013) PROCESS macro.

Three studies show that spreading word of mouth can restore consumers’ threatened self-perceptions when the brand is symbolically congruent with the threat domain. Word of mouth about a symbolically congruent brand alleviates psychological discomfort, resulting in higher self-perceptions on the threatened attribute. The restorative effect is amplified for lower self-esteem consumers.

Participants in the focal conditions were required to spread word of mouth, which may not be an organic response for all consumers; although not spreading word of mouth is ineffective, other compensatory consumer behavior options exist. The brand option was provided to participants, which allowed for control but may have reduced some of the realism.

Positioning brands to meet consumers’ psychological needs encourages the development of consumer–brand attachments. Brands that resonate with consumers reap the benefits of consumers’ active loyalty behaviors and enjoy stronger brand equity. The present research implies a new way consumers can form brand attachments: by spreading word of mouth to resolve self-threat. As many consumers post detailed, personal information online, this research suggests firms can align their brand messages with relevant identity-related discrepancies.

This research extends the symbolic self-completion compensatory consumption strategy to the word-of-mouth context, showing that consumers can achieve the same restorative effect as consumption by spreading word of mouth. This research also contributes to compensatory word-of-mouth literature by establishing the role of brand meaning.

This paper aims to use a negative perspective to investigate the effects of perceived deceptiveness and pressure on consumer donation and their underlying mechanisms in the context of asking for donations.

Study 1 used a qualitative approach to clarify the categories and dimensions of the research variables and explore their relationships. Study 2 empirically tested the hypotheses by combining a fictitious context and a real context related to asking for donations.

In the qualitative study, the data provided sufficient evidence to support the relationships in the theoretical model. The results of the empirical study showed that perceived deceptiveness negatively influences consumer donation, while perceived pressure positively affects donation amount. Notably, the discomfort of potential donors plays an important role in mediating these relationships.

This paper suggests a way for charities to raise more money, i.e. by cooperating with companies with good reputations, limited scandals and transparent supervisory mechanisms. Meanwhile, solicitors should pay attention to the adverse effects of discomfort to avoid generating resentment among consumers.

First, to the best of the authors’ knowledge, this is the first study to use a negative perspective to examine the effects of perceived deceptiveness and pressure on consumer donation. Second, the use of cognitive dissonance theory to highlight the role of discomfort represents a novel contribution to the literature. Third, using a mixed-methods approach to achieve a robust conclusion provides valuable insights and extends the existing literature.

The anticipated benefits of connected and autonomous vehicles (CAVs) include safety and mobility enhancement. Small headways between successive vehicles, on one hand, can cause increased capacity and throughput and thereby improve overall mobility. On the other hand, small headways can cause vehicle occupant discomfort and unsafety. Therefore, in a CAV environment, it is important to determine appropriate headways that offer a good balance between mobility and user safety/comfort.

In addressing this research question, this study carried out a pilot experiment using a driving simulator equipped with a Level-3 automated driving system, to measure the threshold headways. The Method of Constant Stimuli (MCS) procedure was modified to enable the estimation of two comfort thresholds. The participants (drivers) were placed in three categories (“Cautious,” “Neutral” and “Confident”) and 250 driving tests were carried out for each category. Probit analysis was then used to estimate the threshold headways that differentiate drivers' discomfort and their intention to re-engage the driving tasks.

The results indicate that “Cautious” drivers tend to be more sensitive to the decrease in headways, and therefore exhibit greater propensity to deactivate the automated driving mode under a longer headway relative to other driver groups. Also, there seems to exist no driver discomfort when the CAV maintains headway up to 5%–9% shorter than the headways they typically adopt. Further reduction in headways tends to cause discomfort to drivers and trigger take over control maneuver.

In future studies, the number of observations could be increased further.

The study findings can help guide specification of user-friendly headways specified in the algorithms used for CAV control, by vehicle manufacturers and technology companies. By measuring and learning from a human driver's perception, AV manufacturers can produce personalized AVs to suit the user's preferences regarding headway. Also, the identified headway thresholds could be applied by practitioners and researchers to update highway lane capacities and passenger-car-equivalents in the autonomous mobility era.

The study represents a pioneering effort and preliminary pilot driving simulator experiment to assess the tradeoffs between comfortable headways versus mobility-enhancing headways in an automated driving environment.

The current study builds on social identity theory and realistic conflict theory aims to identify the relationships amongst consumers' ethnocentrism, animosity, discomfort with differences – a factor of universal-diverse orientation (UDO) – and reluctance to purchase German (RELG) and French automobiles (RELF) in the Turkish automobile market which is dominated by foreign brands.

Empirical data were collected via face-to-face surveys from 400 respondents in the emerging market Turkey. Structural equation modelling was employed to examine the direct and indirect effects between the variables.

The main predictors of the RELG are consumer ethnocentrism, discomfort with differences and economic animosity towards Germany, respectively. Furthermore, RELF in the Turkish market is positively affected by consumer ethnocentrism, war animosity towards France and discomfort with differences, respectively. Discomfort with differences mediates the relationship between consumer ethnocentrism and RELG and RELF.

International collaborations with local manufacturers have huge strategic impacts when establishing reliable relationships with Turkish consumers. Foreign companies can initiate socially responsible projects that will relay the message of similarities between cultures to decrease perceived cultural differences. Highlighting the similarities of Turkish consumers with a foreign company in promotional campaigns will be much beneficial.

Despite there are many studies regarding antecedents and consequences of consumer ethnocentrism, extant research overlooks the effect of animosity on this concept. Additionally, studies examining UDO in the marketing literature are scarce. This paper integrates UDO, consumer ethnocentrism, animosity and reluctance to purchase foreign products in one study.

Work-related musculoskeletal disorders constitute a severe problem in the construction industry. Workers' lower backs are often affected by heavy or repetitive lifting and prolonged awkward postures. Exoskeletal interventions are effective for tasks involving manual lifting and repetitive movements. This study aims to examine the potential of a postural-assist exoskeleton (a passive exoskeleton) for manual material handling tasks.

From an experimental observation of participants, the effects of postural-assist exoskeleton on tasks and workers were measured. Associated benefits of the exoskeleton were assessed through task performance, range of motion and discomfort.

Findings suggest that the exoskeleton influenced discomfort significantly, however range of motion decreased with lifting tasks. The reduced back flexion and increased hip flexion were also indicatives of the participants' responsiveness to the feedback from the exoskeleton. In addition, task completion time increased by 20%, and participants' back pain did not reduce.

The work tasks were performed in a controlled laboratory environment and only wearable inertia measurement units (IMUs) were used to assess the risk exposures of the body parts.

This study opens a practical pathway to human-exoskeleton integration, artificial regeneration or enablement of impaired workforce and a window toward a new order of productivity scaling. Results from this study provide preliminary insights to designers and innovators on the influence of postural assist exoskeleton on construction work. Project stakeholders can be informed of the suitability of the postural assist exoskeletons for manual material handling tasks.

Little has been reported on the benefits and impact of exoskeletons on tasks' physical demands and construction workers' performance. This study adds value to the existing literature, in particular by providing insights into the effectiveness and consequences of the postural-assist exoskeleton for manual material handling tasks.

This study aims to understand the reasons for individuals switching from traditional banks to Internet-only banks and examine how switching intentions differ between Generation X and Generation Z. Notably, Generation Z, being digital natives, exhibits distinct characteristics compared to Generation X, who often referred to as digital immigrants. Given the technology-driven nature of Internet-only banks, a multi-group analysis between these two generations was conducted.

This study utilizes Bansal’s push–pull–mooring model as a framework to analyze switching intention. The study collected survey data from 383 Korean participants, consisting of 198 participants from Generation Z and 185 participants from Generation X.

The findings indicate that low satisfaction and discomfort are factors that push people to leave traditional banks. Specifically, Generation Z shows a significantly higher inclination to leave traditional banks due to discomfort. On the other hand, relative advantage, compatibility, observability and trialability are factors that pull people to switch to Internet-only banks. Generation X is more likely to consider adopting Internet-only banks when compatibility is high and complexity is low.

This study is the first to explore unique motivators for Generation Z, such as their discomfort with interpersonal interactions in the retail banking sector. These findings challenge earlier research emphasizing human interaction’s importance in technology adoption, offering insights into their future adoption of contactless services.

Purpose – This chapter ruminates on a range of different ways that the author experiences being what the author calls a “lurker” in mainstream criminologies as a queer criminologist.

Methodology/approach – Drawing on the work of Jack Halberstam, Michel Foucault, Heather Love, Sarah Ahmed, and other queer theorists, the author explores their positionality as a lurker in mainstream criminologies, and policing particular, to better understand how “[d]isciplines qualify and disqualify, legitimate and delegitimate, reward and punish” (Halberstam, 2011, p. 10), and how leaders of these disciplines make calculated decisions about who qualifies as legitimate scholars of policing knowing.

Findings – The discussion steps through some significant moments of discomfort that have emerged in lurking around with/in these disciplines, and in doing the work of queer research with queer people about queer policing.

Originality/value – The author finishes by sharing strategies and learnings that have emerged out of these research and disciplinary contexts. The author suggests that it is most valuable to continue to lurk so their position of discomfort and potential failure persists as a more productive positionality than conforming with the mainstream.

Performance ethnography is concerned with more than just the descriptive documentation of culture; it's meant to elicit change by uncovering, critiquing, and – when successful – dislodging the personal and cultural assumptions that all too often go underinterrogated. It's also a public, discursive practice that takes as foundational the notion that we are co-participants in d/Discourse. But what happens once the performance is “over?” Or, put another way, is the performance ever really over? What are the aftereffects of calling on strangers to involve themselves in the rehashing of one's most uncomfortable memories? What changes take place within the writer of the ethnography? What part or parts of the performance can be identified, in retrospect, as transformational? By reevaluating one performance ethnography and proposing two new terms, “live text” and “dialogic discomfort,” this paper attempts to explore the relationship between written texts, live performances, shared discomfort, and the discursive production of self.