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With digitisation, a new kind of inequality has emerged in society between people and groups of people. A lack of digital inclusion creates challenges for the economic and social development of society and citizen participation. This study analyses how the country-level cultural factors defined by Hofstede are associated with citizens' digital skills and internet usage and how they moderate the effects of age, gender, educational level and income level.

This comparative cross-sectional study examines digital inclusion in 22 European countries. Data from the European Social Survey (N = 37,602) are analysed using a two-level regression analysis.

The study found significant effects of demographic and socio-economic factors and country-level indulgence on digital skills and internet usage. In addition, the study shows that a high value on the indulgence index moderates the negative effect of age.

The digital divide has been studied widely with regard to individual-level influencing factors and international comparisons. The significance of Hofstede’s cultural dimensions in terms of digitisation and digital divides has also been confirmed in previous studies. However, there is a lack of analysis combining the effects of country-level culture and individual-level demographic and socio-economic factors on citizens' digital skills and internet usage. Generally, the research emphasises the significance of national culture in digital inclusion and especially in supporting the digital inclusion of older adults.

This study examines the digital accessibility of information services for students with disabilities at the University of Jordan. Despite advancements in disability rights and technology, academic libraries often lag in providing fully accessible digital services.

The mixed-methods research involved quantitative surveys from 173 students with disabilities and a qualitative interview with the head of the information application department, in addition to a focus group interview with 10 students with disabilities. Quantitative analysis included means, standard deviations and four-way ANOVA to identify significant differences in perceptions. Qualitative insights highlighted specific issues and recurring themes, revealing significant gaps in digital accessibility.

The results revealed a weak level of digital accessibility of students with disabilities to information services in academic libraries in Jordan is very low. The findings indicate a need for improvements in library infrastructure, staff training and policy development. The study also offers insights into challenges in a developing country context and provides recommendations for enhancing library inclusivity and support structures, emphasizing the importance of aligning services with international accessibility standards.

The findings will primarily be beneficial for library managers to understand their library’s deficiencies and responsibility towards the local community and the enhancement of digital inclusion. This understanding will aid in planning training programs and workshops for employees on supporting students with disabilities. Additionally, it serves as a valuable resource for collaboration between libraries and educators to organize educational sessions for academic librarians in Jordan and other developing nations.

It serves as a valuable resource for collaboration between libraries and educators to organize educational sessions for academic librarians in Jordan and other developing nations. This research adds value to existing literature by highlighting the context in one developing country.

This study aims to investigate the regulatory challenges of emerging disruptive Information and Communication Technologies (ICT) in Brazil and the strategies regulators use to address them.

It is an empirical qualitative research on Brazil’s three administrative levels, focusing on the legislative houses’ specialised Science and Technology Committees. It combines archival analysis of public meeting records with elite interviews of parliamentarians and technocrats who participated in Public Hearings in 2019, which results in this paper analysed through the Theory of Communicative Action with a critical stance.

The research reveals that regulatory challenges gain new dimensions by involving discussions about emerging ICT. Factors such as time constraints, rapid technological evolution and widespread adoption compound these challenges, straining the preference for the incremental pace of regulation and the traditional model of specialised regulatory agencies. The research captures some regulators’ values, underlying concerns and perceived necessities for surmounting these challenges. It also outlines the preferred process for ICT regulation, revealing parliamentary assistants and executive intermediate-level specialists as gateways for interest groups’ action.

The study's findings highlight the crucial role of specific actors as gateways to the covert action of interest groups, particularly Big Tech firms. This contribution is significant as it empowers civil society and academia to monitor and mitigate the risk of regulatory capture, thereby promoting a more transparent and equitable regulatory environment.

This research is original in directly engaging with the key figures (lawmakers, legislative assistants and specialised bureaucrats) involved in the critical and timely issue of regulating emerging disruptive technologies.

Citizen engagement (CE) in public policy is increasingly considered to be an important feature of governance worldwide. The aim of this study is to explore the impact of e-government usage (EGU) on citizens’ engagement. In addition, the study investigates the mediating effect of government reputation (GR) and the moderating role of digital divide (DD) in EGU and citizens' engagement relationship.

Data were collected from 938 respondents in Vietnam with a random method. This study used the partial least squares – structural equation modeling method to examine hypotheses.

The results show that e-government and GR are critical determinants of CE. Furthermore, GR plays a mediating role in the relationship between e-government and CE. The results also show how DD moderates this nexus.

The findings of this study provide valuable evidence and implications. Public officials must improve the GR and administrative capacity as the determination for the CE. Moreover, the government should continually carry out policies to reduce the DD.

By investigating the mediating and moderating effects of GR and DD, this study has significantly contributed to advancing the body knowledge of e-government.

The chapter explores the implications of digitalization on the informal economy of Ghana, focusing on the agricultural, microcredit, transportation, and retail sectors. The study was designed as a qualitative study with data collected from books, articles, government reports, business reports, and newspapers. The data collected were analyzed using qualitative content analysis. The study argues that in the agricultural sector, e-agriculture initiatives and digital tools have improved farming practices, providing timely scientific knowledge to farmers and increasing yields. The microcredit sector has been transformed through digital financial services, which have expanded financial inclusion, lowered costs, and simplified regulatory compliance. In the transportation sector, digital platforms like Uber and local startups have streamlined operations, improved safety, and created economic opportunities for drivers. Additionally, e-commerce platforms have facilitated stock ordering and delivery for retailers, reducing downtime and formalizing their transactions. These digital innovations are crucial in enhancing the formalization of the informal economy in Ghana, providing numerous benefits for businesses and individuals in these sectors.

Technological advancements are reshaping the tourism industry, necessitating the adaptation of business models through digital technology utilisation for intelligent, sustainable and inclusive tourism offerings. The diverse nature of tourism businesses, encompassing size, technology access, risk aversion, labour intensity, and more, presents a spectrum of challenges and opportunities for business model innovation (BMI) and digital transformation (DT) to maintain competitiveness. This study focuses on the core aspects of DT and BMI within the tourism sector, offering pivotal insights to aid tourism companies embarking on the intricate journey of DT and BMI in this evolving landscape.

The study conducts an extensive literature review to identify critical issues and pathways for tourism businesses pursuing DT and BMI. The review is focused on the challenges, opportunities, risks and imperatives that tourism organisations have to navigate in the current DT landscape to renew their business model.

The findings underscore the pressing need for tourism businesses to undergo a holistic DT. While digital technologies are reshaping the essence of tourism value chains, the transformation extends beyond technology adoption to encompass a profound renewal of organisational culture, competencies, structure, leadership and operational models. This paradigm shift is indispensable for crafting more innovative, sustainable and more inclusive tourism development. The paper also provides strategic recommendations and outlines future research directions to fortify the transformational journey of the tourism sector.

The paper provides key insights into supporting DT and BMI in tourism businesses, advancing a nuanced understanding of the multifaceted challenges and opportunities tourism organisations face in the digital age.

The emergence of the gig economy, with the growth of technology and increased use of digital solutions, has been transforming the nature of work and its organisation in different ways. The differences in technical infrastructure, access to the internet, availability of cloud computing, and ownership of digital devices influence how countries manage this transition. Besides promoting economic growth and employment opportunities, the expansion of gig work offers wider possibilities for addressing some of the structural problems that the Indian economy has faced in recent years. In this chapter, we review the nature of the gig economy in the context of informalisation, flexibility, and vulnerability associated with gig work. In many contexts, gig workers are neither formal nor informal; they are independent contractors, enjoying no benefits as formal or informal workers do. We explore the links between gig workers and those workers engaged in the informal economy; both operate with a certain degree of flexibility but are vulnerable to many risks associated with occupation, health, and social problems. The discussion also highlights the importance of making gig work more inclusive by extending its flexible employment options to more women, persons with disabilities, and those from marginalised backgrounds and utilising the gig economy in formalising the economy in general.

This study aims to assess the digital literacy competencies among students in higher learning institutions in Kazakhstan.

A survey design was used. Simple random sampling was used to draw sample. Primary data were collected using Web/online questionnaires (Google Form). A total of 370 online questionnaires were disseminated to the respondents to their email addresses. Quantitative data collected were analyzed using MS Excel 2010. Thus, descriptive statistics were computed and the results were further presented in tables, charts and figures.

Results reveal that students are very competent in using digital technologies to communicate and share their educational digital contents, whereas they indicate moderate competence and incompetence in other essential digital literacy skills crucial for their academic pursuits. Furthermore, this study revealed that students frequently use digital technologies for educational purposes, with statistical analysis [t(381) = 4.562, p < 0.00001, two-tailed] indicating a significant difference between the extent and purpose of their digital usage. Moreover, findings identified health issues, technical issues and the constantly changing of hardware and software as primary challenges faced students when engaging with digital technologies.

This study is new in the context of Kazakhstan analyzing the digital literacy competencies among students, with a particular focus on elucidating the five fundamental facets of such competencies. This study therefore, recommends the implementation of comprehensive and consistent training programs aimed at imparting necessary digital literacy skills to students.