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This paper aims to provide a critical reflection on the impact of the gig economy on the hospitality workforce. The impact of the gig economy on hospitality workforce management is explored, with the paper delving into both theoretical insights and practical implications.

This paper offers reflections on the emerging trend of the gig economy and its impacts on the hospitality workforce, based on evidence collected from the selected literature, industry report and authors’ personal reflections. A micro-meso-macro analytical framework was also applied to assist authors in building the arguments and propositions.

The findings not only revealed the impacts of the gig economy on the hospitality workforce at micro-meso-macro levels but also underscored its close relationships with various concepts in the hospitality management literature. Both future research directions and practical implications are provided.

Amid the gig economy’s transformative influence, stakeholders must continually innovate for an empowering and secure work environment. A holistic approach is necessary to establish a harmonious gig ecosystem, ensuring fair treatment, benefits and protection for workers while fostering growth and well-being.

Throughout the paper, a critical reflection on the impact of the gig economy on the hospitality workforce is presented, along with suggestions for coping with current labor issues in hospitality and tourism. Future research directions are outlined.

This chapter will introduce the concept of the gig economy. It begins with a brief discussion of technological changes and their impact on the workforce and labour market, demonstrating how the trend shifts towards the gig economy. It then examines the trends that are influencing this transformation and discusses various perspectives and the attractiveness of the gig economy for workers and businesses. This chapter will also discuss the gig economy, platform economy, digital platform, and gig worker categories. It concludes with a brief discussion of some of the opportunities, issues, and challenges associated with the gig economy.

Despite widespread interest in the gig economy, academic research on the topic has lagged behind. The present chapter applies organizational theory and research to compose a working model for understanding participation in the gig economy and how gig work may impact worker health and well-being. Drawing from past research this chapter defines the gig economy in all its diversity and advances a framework for understanding why individuals enter into gig economy. Next, the authors discuss how various characteristics of the gig economy and gig workers can be understood as both demands and resources that influence how gig work is likely to be experienced by the individual. To understand how these characteristics are likely to influence worker health and well-being, we draw from past research on alternative work arrangements and entrepreneurship, as well as the limited extant research on the gig economy. Finally, a research agenda is proposed to spur much needed research on the gig economy and its workers.

This paper aims to quantitatively explore the trends and patterns of the existing literature in the gig economy.

Using a total of 1,707 documents retrieved from the Scopus and Web of Science databases, bibliometric analysis using R-Biblioshiny and VOSviewer software was performed to map the studies in the gig economy.

The paper provides information on the most productive authors, countries and journals, as well as the emerging themes in gig research. It highlights the most prolific authors, with a notable presence from the USA and the UK, which are also the countries with the most publications and citations. China has also emerged prominently, both in terms of the number of publications and its involvement in thematic clusters and trending topics. Through co-word analysis and thematic clustering, the study provides information about emerging themes in gig economy studies, such as labor, technology, management and precarity. The results provide insightful information for comprehending the effects of gig labor in the contemporary workforce.

This study provides a comprehensive overview of the scholarly literature related to the gig economy, exploring the key insights by highlighting the evolving trends in gig research.

By mapping thematic clusters, tracking research evolution and identifying trending topics, it provides a unique perspective on the field's development and emerging areas of focus. It serves as a valuable means for addressing the challenges and opportunities presented by the gig economy.

This work examines the intersection between traditional human resource management and the novel employment arrangements of the expanding gig economy. While there is a substantial multidisciplinary literature on the digital platform labor phenomenon, it has been largely centered on the experiences of gig workers. As digital labor platforms continue to grow and specialize, more managers, executives, and human resource practitioners will need to make decisions about whether and how to utilize gig workers. Here the authors explore and interrogate the unique features of human resource management (HRM) activities in the context of digital labor platforms. The authors discuss challenges and opportunities regarding (1) HRM in organizations that outsource labor needs to external labor platforms, (2) HRM functions within digital labor platform firms, and (3) HRM policies and practices for organizations that develop their own spin-off digital labor platform. To foster a more nuanced understanding of work in the gig economy, the authors identify common themes across these contexts, highlight knowledge gaps, offer recommendations for future research, and outline pathways for collecting empirical data on HRM in the gig economy.

The negative consequences of the COVID-19 pandemic and the current economic situation, especially in certain countries, have compelled organizations to shrink their hierarchies, reduce working hours, freeze hiring, and rely on gig workers to perform tasks. While these circumstances may be seen as a threat, certain vulnerable labor groups, such as women, seized the opportunity to develop entrepreneurial skills and launch their own firms. Others addressed smart platforms to engage in gig economy activities. This research investigates the aspects that drive women to be entrepreneurs, exploring the relationships between the entrepreneurial ecosystem, the gig economy, and women's entrepreneurship in a developing country.

Data were collected from 300 female entrepreneurs in Lebanon through questionnaires that measured the indicators and variables of the proposed model, which was tested applying partial least square.

The results show a positive influence of the entrepreneurial ecosystem and gig economy on women's entrepreneurship, stronger in the case of entrepreneurial ecosystem elements and almost similar for opportunity and necessity entrepreneurship.

This research achieves empirical evidence on the relationship between the entrepreneurial ecosystem, the gig economy, and women's entrepreneurship in the case of a developing country. The originality of this paper lies in its empirical and gendered approach, considering together the effects of entrepreneurial ecosystem factors and gig economy practices on women's entrepreneurship, especially relevant in a regional context like Lebanon, where digital economy may constitute an opportunity for economically vulnerable groups.

This article seeks to answer the question: how should we conceptualise the “gig economy”? In doing so the authors shall explore if gig economy work should be understood as a novel concept that stands alone, a concept that is a subtype, or whether it may in fact be conceptually redundant.

The authors conduct a thematic analysis of interview data drawn from 27 interviews with policymakers, trade union officials, key figures within labour organisations and gig economy workers.

The authors reveal how, from the perspective of key stakeholders, the concept of the gig economy exhibits a lack of “differentiation” from the long-established concept of precarious work of which it is best understood as a subtype.

The empirical findings from the authors’ study should be regarded as limited in terms of being situated in the specific employment context of the UK. Nevertheless, the implications of the study have a broader reach. The authors seek to provoke debate and discussion among scholars across disciplines and contexts working in the areas of precarious work and the gig economy. The authors’ analysis will be of interest to scholars who are concerned with how they conceptualise “new” forms of work.

The analysis offers a novel intervention by revealing how key stakeholders perceive the gig economy through a prism of continuity rather than change and connect it with broader processes of precarity.