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As the number of citation management tools including Refworks and EndNote increased in recent years, academic libraries struggle to remain on top of new developments and support all of the tools used by their users. This paper seeks to address these issues.

A librarian at the University of Illinois surveyed graduate students and faculty about which tools they use, reasons for tool adoption, features that influence adoption, and support they expect from their library.

The results highlight that many users still use older tools including EndNote and RefWorks, but do have interests for and reasons to use new tools including Zotero and Mendeley and may not need as much library support as librarians believe.

This is the first research paper on citation management use and can influence what products libraries use and the support they offer.

The purpose of this paper is to explore a general set of criteria that can be used by librarians and information professionals for the evaluation of citation management tools.

Collection development practices found in the library world are combined with software selection criteria from the corporate sector and applied to the citation management environment. A discussion of these practices identifies general criteria, or best practices, that can be used in the evaluation of various types of citation management tools.

Eight criteria are discussed. Key questions are raised that can assist librarians and information professionals in the evaluation process. Additional resources that may assist with evaluation efforts are highlighted, where applicable.

Existing attempts to evaluate citation management tools have employed an approach centering on the features and functionality of a limited set of tools. While effective, these studies neglect new developments in the citation management environment, run the risk of missing other criteria that may be important to both users and libraries, and have short life‐cycles due to the mutable nature of software updates. This study explores the larger environment in which these tools operate, and develops a macro‐assessment of the field, not tied to update schedules or specific software options.

The purpose of this study is to have a closer look at the awareness of referencing utilities among the library professionals in India. In a research environment, referencing and bibliography play an important role in the dissemination of research findings through scholarly writings. Citing references while writing scholarly articles has become more eloquent mainly due to the availability of a range of bibliography management utilities. Currently, there are various types of Bibliography Management Software (BMS) available for the management of the citation, referencing and compiling bibliographies. Librarians have a crucial role to play in helping the faculty, students and research scholars in the process of writing their scholarly articles and theses, especially in the area of referencing.

The study was conducted through an online survey with an aim to assess the perception, awareness and use of BMS by the Library and Information Science (LIS) professionals in India.

In the academic environment, published results of research findings are crucial for the advancement of knowledge. The published research findings are often supported and disputed using the citation of previous studies. There are a number of supporting technologies that are intended to help in procuring needed citations and streamlining them for better research output. The role of the librarian in this endeavor is undisputed. This study shows that there is a need for strengthening the awareness of BMS at the institutional level and also hands-on experience is needed for library professionals to help in the process of research writing and advocate for adopting correct referencing style (citation style) while writing scholarly articles.

The increased use of information and communication technology in the process of scholarly writing, especially in the search and retrieval of relevant articles and the availability of electronic journals and books, have resulted in an increased number of research articles being written by research scholars. The downside to this overflow of scholarly and creative writing is the incorrect way of using referencing style in the dissemination of research and the possibilities of malpractice and plagiarism. This study will help in creating awareness of the utility of citation and BMS in content writing, especially among library and information professionals, as they play an important role in facilitating research.

This study will be beneficial for the LIS professionals in understanding the effectiveness of their services when complemented by the use of technology-powered tools. Creating awareness of the use of BMS in content development in scholarly communication promises to create a flawless scholarly output as library professionals will help researchers in guiding research writings with correct referencing and citation.

Use of BMS helps in the development of content in an organized, methodical and scientific way. The role of library and information professionals working with different researchers and scholars in advocating and practicing the use of BMS will go a long way in creating more streamlined content.

The purpose of this paper is to evaluate the accuracy and functionality of a selection of basic Android and iOS apps for mobile devices designed to generate bibliographic citations.

A number of inexpensive or free apps were installed on several different tablets and phones. Book citations in MLA and APA format were generated and evaluated for accuracy.

Results show that the majority of the apps tested produced unacceptably inaccurate citations, and many had limited functionality. The best of the apps tested was EasyBib.

There are infinite combinations of operating systems, apps, citation styles, material types and devices. Testing for this study was limited to uncomplicated apps likely to appeal to undergraduate students. It did not include more sophisticated apps for managing reference libraries. The study investigated how well several Android and iOS apps installed on mobile devices functioned to generate MLA and APA citations for print books.

As the role of mobile technology in education continues to grow, librarians need to remain aware of solutions that can help students manage their research. Librarians have an opportunity to provide feedback to developers by reviewing and rating apps.

Undergraduate students face challenges in learning to appropriately acknowledge materials they have consulted in their research and writing. Librarians can play an important role in helping students select the most appropriate tools to make citing sources easier and more accurate.

This paper is a qualitative study of how social sciences faculty construct their research workflows with the help of technological tools. The purpose of this study is to examine faculty scholarly workflows and how both tools and practices support the research process. This paper could inform academic libraries on how to support scholars throughout the research process.

This is a qualitative study case study of ten faculty members from six research universities from the United States and Canada. Semi-structured interviews were conducted and recorded. Atlas.ti was used to code and analyze the transcripts; each participant was a separate case. Descriptive coding was used to identify digital tools used for collaboration; process and descriptive coding was utilized to examine practices in scholarly workflows.

Through case study analysis the results of this study include the role of technology in faculty research workflows. Each workflow was grouped into four categories: information literacy, information management, knowledge management, and scholarly communication. The findings included scholars creating simple workflows for efficiency and collaboration and utilizing workarounds.

The study did not observe faculty in the process of doing research and, thus, only reports on what the researchers say that they do.

The research is unique in that there is almost no research on how social scientists conduct their research workflows and the affordances/impasses of this process.

This paper aims to present recently published resources on information literacy and library instruction through an extensive annotated bibliography of publications covering all library types.

This paper annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2017 in over 200 journals, magazines, books and other sources.

The paper provides a brief description for all 590 sources.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

The paper introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.

Information is provided about each source, and the paper discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Using chat transcripts from Indiana University Libraries, the authors examined a subset of transcripts involving citations. From this analysis, they propose improvements for citation assistance as a holistic service.

Two years of chat transcripts were examined and questions containing citation-related keywords were segregated for further examination. The authors used a test data set to create a coding scheme for the questions and responses. This scheme was then applied to all the citation-related transcripts.

390 of 11,553 transcripts included interactions about citations. In 42% of the transcripts, no specific citation style was mentioned. American Psychological Association and Modern Language Association were the most frequently mentioned citation styles by chat users. Business reports (company data and market research), periodicals (journal, newspaper or magazine articles), websites and government documents were the most often asked about formats, but there was a wide variety of other unusual formats. Questions about EndNote were more common than other types of citation management software. Chat staff utilized a variety of responses including guiding the student by example, directing to an online resource for more information (85% of the responses) or referring to a citation management expert. An unexpected amount of hedging words in the responses indicates the presence of anxiety on the part of chat staff in responding to these types of questions.

This paper goes beyond most existing studies of chat transcripts by using chat transcripts as data to guide service improvements for a commonly asked but not typically discussed set of questions.

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.

Provides information about each source, discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

This study aims to review the current level of service and support provided for the bibliographic management applications, EndNote and RefWorks providing research libraries with a baseline for benchmarking their support of these tools.

The 111 web sites of the Association for Research Libraries (ARL) academic libraries were systematically reviewed in 2009 for any information provided on the support for bibliographic management applications. This information was recorded and examined by type of library, US publicly supported college or university, US private college or university, or Canadian college or university.

The majority of ARL libraries provide support for one or more of these applications with the largest percentage, 42 percent, providing support for both applications. The US privately supported colleges and universities were more likely to have licensed an application and to provide support for both applications. A large percentage of libraries provide instruction on the supported application and instructional materials. The libraries supporting RefWorks were more likely to use the instructional materials provided by RefWorks where more libraries produced supporting materials for EndNote in‐house.

Examples of extemporary libraries supporting EndNote, RefWorks and both applications are provided along with other information to aid in the design and or development of support for bibliographic management applications.

This is the first large academic library study examining the overall support provided for these important and widely supported applications designed to work with library resources to aid in the research process.