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Technology has come a long way in the financial industry since the days of hard share certificates. The industry has been evolving at a very fast pace and today almost everything is online. Back in 2010, Nithin Kamath decided to set up an online brokerage platform that was capable of meeting the needs of the retail customers in the most efficient way. Efficiency for him meant both execution efficiency and cost efficiency. He was able to introduce zero commission trading to consumers and yet generate revenues through a business model never considered by the leading brokers during that time. The firm has ever since been growing based on the principle of Technology first by bringing valuable services to the customers. Interestingly, the firm has spent little on marketing and the growth has been riding on the back of customer satisfaction.

The transparency and consistency of Zerodha provided them mileage and the business model certainly disrupted the Indian brokerage industry. The zero-commission model was successful in attracting consumers and provided tough competition to other brokers. However, competitive advantage coming solely from low pricing may not always be sustainable in the long run. This case explores the sustainability of the business model and looks at alternatives that are important for a long term scale-up of Zerodha.

Women empowerment is essential for the growth and development of the nation. This study aims to identify the role of non-government organisations (NGOs) in promoting women empowerment through immediate livelihood facilities. Women are creative enough to start their own venture, but they are not able to explore the available opportunities because of male dominance, lack of education and proper government support. Thus, NGOs play a major role in training and empowering women to attain immediate livelihood.

The role of NGOs in empowering women has been explored using the case study method. A total of five case studies of women who attained training and started their own venture have been developed using in-depth interviews.

Women empowerment occurs through venture creation and entrepreneurship, which can be attained with proper training and information. Motivation and effective leadership help women in gaining confidence, and they aim to achieve their goals. Proper information about government policies, networking with customers, relationship with self-help groups (SHGs) and NGOs also help them in attaining empowerment.

This study indicates to the government and researchers that, instead of initiating new policies, it is important to focus on the existing policies and improve them. NGOs or SHGs must focus on providing immediate livelihood through venture creation or entrepreneurial activities.

Women need to be more socialised and develop a habit of partnership with their friends and neighbours to extend their ventures (Dixit et al., 2020). To meet the demand of sustainable and green environment, women must be trained about green manufacturing and to prepare products which are environmentally friendly and sustainable (Agarwal et al., 2020). Instead of initiating new policies, government must review their existing policies and provide equal opportunities to increase female workforce.

This study focusses on the role of NGOs in empowering women by focussing on their immediate livelihood through venture creation or entrepreneurship.

This study aims to particularly focus on undergraduate and postgraduate early stage level students pursuing business, educational, social work programs. Particularly those studying organizational behavior, leadership and change, curriculum design management, social literacy and courses on 21st Century Skills.

Social entrepreneurship, developmental studies, education, organisational behavior are the subject areas focused in this study.

Purpose – The present case study is an empirical account of the gender perspectives on leadership styles and entrepreneurial mind-set demonstrated by Jigyasa and Gaurav, the co-founders of “Slam Out Loud” (SOL) – an Indian for mission non-profit organisation established in 2017. The authors intend to highlight the challenges faced by SOL during COVID outbreak, to establish community connect in the virtual domain and deliver hyper-personalised socio-emotional learning (SEL) frameworks. Will SOL’s Creatively Omnipresent and Versatile Inclusive Design framework transform Indian child education in the wake of New Education Policy 2020 of India while being sustainable as well as globally competitive?

This case study is based on primary data collected through semi-structured in-depth interviews with the founders of SOL. It follows the deductive approach of methodology. The data has been complemented by documentary analysis, including videos, descriptions of internal processes and articles.

SOL has been strengthening the transformative power of performance and visual arts to help build creative confidence (CC) among children from disadvantaged communities below five years of age. The co-founders have focused on imparting life skills such as communication, critical thinking and empathy in children. The framework adopted by SOL is a combination of six 21st century and SEL skills including creativity, communication, critical thinking, collaboration, self-esteem and empathy.

A novel Sinha’s 5 × 7 SEL- COVID Matrix.

Learning outcomes can only be achieved using case-based pedagogy. Students are encouraged to dive deep into the dilemma. After the case discussion students will be able to define Creative Confidence (CC) with its importance in social development, comprehend the impact of developmental interventions such as Jijivisha Fellowship during COVID 19 and post COVID 19, understand servant leadership and its impact in the management, analyse how servant leadership accelerates social efficacy in the social enterprises, illustrate the novel 5 × 7 SEL-COVID framework for educators, create and evaluate their hyper-personalised SEL framework curriculum.

The SOL initiative is well aligned with the National Education Policy introduced in India in 2020. It will address the issues of not only providing equitable and inclusive education but also enhancing enrolment ratio and reducing dropout rates. Adoption of Arts-based education will also develop Creative Confidence (CC) and improve emotional well-being of children in primary education.

Teaching Notes are available for educators only.

CSS 3: Entrepreneurship

The purpose of this paper is to explore the drivers of healthcare waste management from literature review and field survey and model these drivers for understanding the inter-relationships among the drivers to enhance healthcare waste management in the Indian context.

In view of the need of the study, the interpretive structural modelling (ISM) method has been applied to model the drivers. The ISM method helps in depicting the relationships among the drivers and filtration of drivers on the basis of their driving and dependence power.

The findings of the study reveal that the type of a healthcare facility and its management structure, size of a healthcare facility, human resource management of a healthcare facility, healthcare facility’s management monitoring and control, and the effective re-enforcement of government regulation and policy implementation in a healthcare facility play a vital role in the enhancement of HCWM.

The application of the findings of this study would enhance the hospital’s waste management by ultimately leading to a good ambience and satisfied patients and personnels. Additionally, the study would aid in the policy formulation by government and decision making of medical facilities, thereby strengthening HCWM scenario in the country.

The drivers filtered in this study would be useful for ranking the hospitals’ healthcare waste management in a region/country. This ranking may play a vital role in earmarking the hospitals which are managing their healthcare waste according to the guidelines of Central Pollution Control Board (CPCB) and Ministry of Environment and Forest (MoEF) of a country. With the help of this study, the problem of inadequate human resource can be effectively addressed for CPCB and MoEF, in India.

Healthcare waste management is a vital issue which needs attention from the management perspective in India. Therefore, an interpretive structural model, i.e. ISM digraph, has been developed which would help in the filtration of drivers and attaining the better healthcare waste management in an economically and timely manner.

The purpose of this study is to investigate the effect of prior cold work after annealing and thermal ageing on intergranular corrosion or sensitization of Cr-Mn austenitic stainless steel (ASS) is necessary. Such a study is particularly important because ASS are mostly used and welded in mill-annealed condition, which is equivalent to fully annealed material with some cold worked (CW).

The effect of 15% CW of 202 ASS were investigated using microstructural (optical microscope), mechanical (grain size and hardness) and electrochemical methods (double loop electrochemical reactivation [DLEPR]) followed by thermal ageing (800°C, 900°C and 1000°C).

X-ray diffraction analysis shows the presence of martensite in CW samples. The increase in martensite formation (800°C and 900°C) can be observed with the variation of thermal ageing (TA) duration (1, 2 and 3 h). However, there was decreased in the formation of martensite at the temperature of 1000°C because of martensitic reversal. The DLEPR test result shows higher degree of sensitization (DOS) for 800°C and 900°C but for 1000°C, there was re-homogenization of samples which leads to lower DOS (thermal ageing for 1, 2 and 3 h).

For 300 series steel, there are various literature available for the effect of cold work on mechanical properties and DOS. However, no one has investigated the effect of cold work and thermal ageing on the sensitization of 202 Cr-Mn ASS.

This paper aims to develop a grey decentralized bi-level multi-objective programming (MOP) model. A solution approach is also proposed for the given model. A production and transportation plan for a closed loop supply chain network under an uncertain environment and different scenarios is also developed.

In this paper, we combined grey linear programming (GLP) and fuzzy set theory to present a solution approach for the problem. The proposed model first solves the given problem using GLP. Membership functions for the decision variables under the control of the leader and for the goals are created. These membership functions are then used to generate the final solutions.

This paper provides insight for fomenting the decision-making process while providing a more flexible approach in uncertain logistics problems. The deviations of the final solution from the individual best solutions of the two levels are very little. These deviations can further be reduced by adjusting the tolerances associated with the decision variables under the control of the leader.

The proposed approach uses the concept of membership functions of linear form, and thus, requires less computational efforts while providing effective results. Most of the organizations exhibit decentralized decision-making under the presence of uncertainties. Therefore, the present study is helpful in dealing with such scenarios.

This is the first time, formulation of a decentralized bi-level multi-objective model under a grey environment is carried out as per the best knowledge of the authors. A solution approach is developed for bi-level MOP under grey uncertainty.

Although milk is considered a vital source of nutrition for the livelihood, as the beginning of civilization, its antioxidant potential is required to be improved. This paper aims to increase antioxidant activities in milk and soy milk (Glycine max L.) has been found as a good compatible source. Hence, the present work was planned to investigate the impact of blending of different proportions of soy milk with standardized milk (i.e. 50 per cent soy milk with 50 per cent standardized milk, 60 per cent soy milk with 40 per cent standardized milk, 70 per cent soy milk with 30 per cent standardized milk and 100 per cent standardized milk as control sample) on antioxidant properties and sensory attributes of the blends.

Antioxidant properties of the blends were determined in terms of 2,2-diphenyl-1-picrylhydrazyl, ferric reducing antioxidant power and total phenol content. Sensory evaluation was carried out using a nine-point hedonic scale based on four selected quality attributes (i.e. smell, taste, color and appearance and mouthfeel) and ranked for their quality traits by fuzzy modeling.

A blend containing 70 per cent soy milk with 30 per cent standardized milk showed the highest antioxidant activities as compared to control milk sample (p < 0.05). Blend of 50 per cent soy milk with 50 per cent standardized milk was found most acceptable on the basis of sensory analysis and its antioxidant activities were also appreciable as compared to control milk sample (p < 0.05). Smell, taste, color and appearance and mouthfeel influenced the acceptability of formulated milk samples in decreasing order of significance (p < 0.05).

The present attempt has been made to formulate liquid milk by mixing standardized milk and soy milk, in which enhancement in the antioxidant activities of standardized milk and masking of off-flavor of soy milk is done. It is not done before and it may improve the nutritional and commercial value of the milk. Further, fuzzy modeling used for choosing appropriate blend in terms of sensory scores is also found as a novel approach.