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A conceptual framework for the analysis of aggressive behaviour is described that takes into account both psychological and physiological determinants as well as both personal and situational factors. The system should assist forensic practitioners in making diagnostic and predictive assessments of violent offenders and in formulating individual management and treatment plans.

This review aims to examine how aggression is portrayed in the media and how it can influence behavior and attitudes regarding aggression.

The authors reviewed the relevant literature and examined both physical and relational forms of aggression in multiple media forms (television, film, video games, music, books).

Across media types, evidence is found that both physical and relational aggression are portrayed frequently and in ways that may contribute to subsequent aggression. Furthermore, though there are studies finding no effect of exposure to media aggression, evidence is found that watching physical and relational aggression in the media can contribute to aggressive behavior. Prominent media aggression theories are reviewed and some of these theories are applied to relational aggression media effects.

Researchers should no longer ignore relational aggression in terms of the media, in terms of content and associations with aggressive behavior. Researchers should also focus on understudied media forms, such as music and books.

Policy makers should take careful note of the research on media and aggression when deciding on public policy and clinicians should inquire about media habits when clients show problematic aggressive behavior (physical or relational).

This paper is a valuable source of information regarding current research on media and aggression. Unlike other reviews, it focuses on multiple types of aggression (physical and relational) and multiple media types (TV, movies, video games, music, and books).

A self‐help guide to achieving success in business. Directed more towards the self‐employed, it is relevant to other managers in organizations. Divided into clear sections on creativity and dealing with change; importance of clear goal setting; developing winning business and marketing strategies; negotiating skills; leadership; financial skills; and time management.

To achieve a full understanding of the role of marketing from plan to profit requires a knowledge of the basic building blocks. This textbook introduces the key concepts in the art or science of marketing to practising managers. Understanding your customers and consumers, the 4 Ps (Product, Place, Price and Promotion) provides the basic tools for effective marketing. Deploying your resources and informing your managerial decision making is dealt with in Unit VII introducing marketing intelligence, competition, budgeting and organisational issues. The logical conclusion of this effort is achieving sales and the particular techniques involved are explored in the final section.

Global issues on the environment, such as climate change, air pollution and carbon monoxide emission, are the primary concerns in any part of the world. The purpose of this paper is to construct a conceptual framework for the travel behavior performance of a commuter, and it is expected to mitigate air pollution from vehicle emission and to promote smart mobility on the road.

From the extensive literature review, the conceptual framework for the travel behavior performance of a commuter has been developed and is supported by the theory of interpersonal behavior (TIB), whose functions are attitude, social factor, affect and habit. In the present paper, attitude is conceptualized by four predictors, namely confidence in driving, green environment, social responsibility and deviation in driving. The social factor is characterized by subjective norms, social status and digitalization. Affect factor is conceptualized by accidents and damages, road infrastructure, and weather conditions. The mental block in following the ancestor’s way of owning a personal vehicle is the predictor for the habit.

One of the major contributors to environmental damages is road traffic. Notably, vehicle emissions are on the rise every year due to the increase of reliance on vehicles, and there is no alternative to this issue. Although Malaysia has a well-organized infrastructure with effective digitalized technology on the road for the transport system, there is severe traffic congestion in Klang Valley, Kuala Lumpur, because of a lack of travel plan behavior during peak hours. If the road commuters give the predictors constructed in the proposed conceptual framework the highest importance, then there will be much relief to traffic congestion on the road.

Since the present study focuses on the conceptualization of an urban travel behavior model (UTBM), and also highlights the synchronization of the proposed framework with the management theory, the results are expected after the primary survey based on the cross-sectional study will be conducted.

The identification of the suitable predictors for the UTBM toward the travel behavior performance of a commuter is the real novelty of the present study. Also, the cause and effect relationships of different predictors in terms of path directions of the proposed research framework are the highlights of the study. Further, the predictors in the proposed framework and the TIB have been synchronized with operational definitions, which are the original contributions of the present study, which will enhance the sustainable environmental development for the society as a whole.

This study/paper aims to evaluate the floral richness of the central part of Chattogram city, Bangladesh. Chattogram is recognized as the largest port city and the commercial capital of Bangladesh, which confronts faster urbanization and swift infrastructure development. Green spaces in and around Chattogram city are shrinking sharply, which resulted in rapid loss of floral and faunal resources in this area. The present study was carried out from February 2018 to January 2019 to enumerate the vascular plant species of the Sulakbahar ward located in the central part of Chattogram City, Bangladesh.

The study area was categorized into 10 habitats to assess the variation of floral composition. The extensive whole area survey method was applied to record the flora from all sorts of plant habitats of the research area.

The study enumerated 418 vascular plant species under 315 genera and 120 families including natural, planted and cultivated from the study area. The habit form of the recorded plant composition indicated that herbs (35%) constitute the major plant category followed by trees (34%), shrubs (17%), climbers (12%), ferns (1%) and orchids (1%). The study also indicated that exotic species (50.3%) became dominant than native species (49.7%) in Chattogram city because of their scenic beauty, easy propagation and ornamental value to the city planners and inhabitants.

It appeared that floral resources of the Chattogram city area are in great threat due to aggressive and unplanned infrastructure development for housing, offices and institutions by replacing the green spaces. The study recommended that urgent protection measures should be taken to conserve and protect the existing floral resources for the well-being of the urban people.

This monograph covers a number of key articles and presentations by the author over the last decade. The points contained in them reflect a clear belief based on experience of creating significant cultural change so that banks become more market‐driven and customer‐orientated. Many of the forecasts made in the articles have become a reality in the marketplace. This monograph begins with a description of changes over the last decade: the introduction of the marketing function into banks, consumer responses, new competitors, technological developments, and the impact of Government. Marketing has faced many difficulties in the banking industry and competitive breakthroughs have not been easy to achieve. Many leaders in the industry believe in business/marketing strategy evolving in close association with IT planning – this is the second topic, IT support may be crucial. The importance of advertising and management of agency relationships is the subject of Chapter 3 – how can it be effectively used? Chapter 4 looks at the ways in which the consumer is presently getting a better deal; Chapter 5 describes the marketing success of the NatWest Piggy Bank within the context of a changing marketing culture. A wider repertoire of marketing techniques are used in the USA (Chapter 6) but if they are to be used in the same way here then the situation will need to approximate more closely to that of the USA – credit and credit cards are the particular focus and the US market is more aggressive. Chapters 7‐9 look at the future of financial services marketing from the retailer′s perspective – the retailer′s detailed approach to a possible new business has distinctive strengths, but their actual opportunities in this market may be restricted to an extent by, for example, inexperience and so lower credibility as vendors of some specialised services like investment management. Chapter 10 appraises the value and strategic nature of market research. Chapter 11 considers the movement of building societies into the wider personal financial services marketplace, the product′s role in the marketing mix, and the impact of the Single Market in Europe. Chapter 12 singles out the cost‐effective technique of automated vetting of customers′ creditworthiness from the special viewpoint of the building society. The monograph concludes with a discussion of the changing market and future prospects: the world of finance is no longer simple; money is no longer the common denominator; the consumer is now the focus; competition to provide services is fierce; the future is exciting!

The purpose of this research is the exploration of online complainants' revenge based on their consumer-brand relationship strength and received webcare. The authors introduce inter-failures (i.e. the perceived number of earlier independent service failures that a customer has experienced with the same brand involved in the current service failure) as the central frame condition.

To test our hypotheses, both a scenario-based online experiment (n = 316) and an online survey (n = 492) were conducted.

With an increasing number of inter-failures, online complainants with a high-relationship strength move from the “love is blind” effect (no inter-failures) to the “love becomes hate” effect (multiple inter-failures), when they ultimately become more revengeful than their low-relationship strength counterparts. In addition, the authors show that in the case of no or few inter-failures, accommodative webcare has a lasting positive effect over no/defensive webcare for both low- and high-relationship complainants. More importantly, however, when consumers have experienced multiple inter-failures, accommodative webcare becomes ineffective (for low-relationship complainants) or boomerangs by cultivating revenge towards the brand (among high-relationship complainants), but not strategic avoidance.

The findings have pronounced implications for the literature on customer–brand relationships following service failures and the literature, which predominantly emphasizes the unconditionally positive effects of accommodative webcare.

This study is the first that simultaneously considers the prior customer–brand relationship, inter-failures and webcare to explain online complainants' revenge.

Stress damages us and our performance. It is a real part of most manager's experience and can be said to occur when significant demands exceed perceived management responsibilities and routines. Stress can be the essence of working life, and certainly need not always be damaging to us. But when it becomes excessive, it is something unwanted.