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A conceptual framework for the analysis of aggressive behaviour is described that takes into account both psychological and physiological determinants as well as both personal and situational factors. The system should assist forensic practitioners in making diagnostic and predictive assessments of violent offenders and in formulating individual management and treatment plans.

The management of violence and aggression is an important aspect of any service in the NHS and has been rightly tackled as a whole organisational approach. De-escalation is one such aspect of the organisation approach relating foremost to the safety of people and as such is a central part of relational security, personal safety and the therapeutic relationship.

The paper explores the evidence and policies around de-escalation.

The paper recommends that a randomised-controlled trial be designed, comparing different de-escalation techniques to establish an evidence base for this routine practice.

The paper is limited to discussing de-escalation as an approach and the policy that directs it, and does not consider individual theories on aggression and management. It makes recommendations for policy, research and practice.

There is a lack of high-quality evidence around de-escalation policy and principles which staff may believe is evidence-based practice because training is often mandatory. This obviously impacts upon the patient experience and aspects of safety. The paper is valuable to practitioners working in secure environments, or with offenders that may require management of violence and aggression.

There are many policies and guidelines from the government and from professional bodies that seems to have tailored off since 2005 (Muralidharan and Fenton, 2006; UKCC, 2002). Forensic staff are constrained by such guidance which is further complicated by debates concerning care/coercion and forensic environments, some of which is alluded to here.

Standardised approaches to the management of aggression and violence are critical for all stakeholders of intellectual disability services. The purpose of this paper is to describe the Management of Aggression Care Plan (MoACP). The care plan aims to reduce levels of restrictive interventions, to ensure any interventions relative to aggression and violence are the least restrictive possible, and to promote adaptive behaviours and support life enriching opportunities, in a manner which is personalised to the unique profiles of every patient.

The MoACP was first described by Thomas et al. (2005). This paper describes the rationale, theoretical basis, structure and benefits of the care plan, and provides details of revisions made to the plan in response to evidence-based practice recommendations.

The value of implementing a structured approach to the care planning of management of aggression and violence, in reducing the frequency and impact of restrictive practices, and promoting life enriching opportunities is described.

The paper describes a number of practical features of the care plan which most support its continued effectiveness, including patient involvement, individual patient focused training, and audit.

Although many services undertake localised approaches to the care planning of management of violence and aggression in forensic intellectual disability services, few have been described in the published literature.

Alternative education settings (AES; i.e., self-contained alternative schools, therapeutic day treatment and residential schools, and juvenile corrections schools) serve youth with complicated and often serious academic and behavioral needs. The use of evidence-based practices (EBPs) and practices with Best Available Evidence are necessary to increase the likelihood of long-term success for these youth. In this chapter, we define three primary categories of AES and review what we know about the characteristics of youth in these schools. Next, we discuss the current emphasis on identifying and implementing EBPs with regard to both academic interventions (i.e., reading and mathematics) and interventions addressing student behavior. In particular, we consider implementation in AES, where there are often high percentages of youth requiring special education services and who have a significant need for EBPs to succeed academically, behaviorally, and in their transition to adulthood. We focus our discussion on: (a) examining approaches to identifying EBPs; (b) providing a brief review of EBPs and Best Available Evidence in the areas of mathematics, reading, and interventions addressing student behavior for youth in AES; (c) delineating key implementation challenges in AES; and (d) providing recommendations for how to facilitate the use of EBPs in AES.

The purpose of this paper is to explore the potential for developing a model for differentiating school shooters based on their characteristics (or risk factors) before the attack took place.

Data on 40 school shootings was compiled from the National School Safety Center’s Report on School Associated Violent Deaths and media accounts. Content analysis of the cases produced a set of 18 variables relating to offenders’ characteristics (or risk factors). Data were subjected to Smallest Space Analysis (SSA), a non-metric multidimensional scaling procedure.

Results revealed three distinct themes: Disturbed School Shooter, Rejected School Shooter and Criminal School Shooter. Further analysis identified links between these themes with the family background of the offender.

These findings have both significant theoretical implications in the understanding of school shooters and the crime in general. They offer potential for practical applications in terms of prevention and intervention strategies. A key limitation relates to the quality of data.

This is the first study to develop a model for differentiating school shooter characteristics.

The purpose of this paper is to examine the spatial influence of features of the physical environment on the risk of aggression toward law enforcement.

The spatial analytic technique, risk terrain modeling was performed on felonious battery data provided by the Chicago Police Department.

Out of the 991 batteries against law enforcement officers (LEOs) in Chicago, 11 features of the physical environment were identified as presenting a statistically significant spatial risk of battery to LEOs. Calls for service within three blocks of foreclosures and/or within a dense area of problem buildings pose as much as two times greater risk of battery to police officers than what is presented by other significant spatial factors in the model.

An abundance of existing research on aggression toward law enforcement is situated from the perspective of characteristics of the suspect or officer. The research advances the field of violence studies by illustrating the importance of incorporating physical features of the environment into empirical studies of aggression.

The paper reports experimental results concerning user interaction with document organization, user‐librarian negotiation and the librarian's search processes in public libraries. The focus of the investigations is on the cognitive aspects of information retrieval. After defining the formal framework of the information retrieval (IR) process a theoretical section discusses the cognitive viewpoint on which the research is based, followed by an outline of applicable findings and theories within the fields of cognitive science and cognitive psychology. The experimental design involving tape‐recording and analysis of verbal protocols is briefly described and considered. The main part of the paper concentrates on the results of investigations and considers certain implications. It is shown how the user's knowledge structures cope with the structures of the system. User needs seem often to be presented as a label which may create ambiguity problems. Functions of open and closed questions are investigated and certain behaviouristic factors discussed. Matching the knowledge structure of the user and the librarian is considered a kind of learning process. Librarians prefer search activity before consideration of the presented problem. Without a user present the librarian's IR process is determined by three search attitudes involving motives and expectations as to search routines and possibilities. Conceptual knowledge, previous search and working domain play important roles. The attitudes have consequences for the objectives concerning use of routines and for the use of search concepts.

The episodes of customer rage with employees during service encounters are common and adversely affect the long-term commitment of employees with an organization. The service organizations, in an effort to control employee turnover, are striving hard but have failed. There are a wide variety of studies that address employee turnover but the research which encapsulates a combined effect of perceived justice and organizational pride to study exhaustion-turnover path are almost scant. The purpose of this paper is to explore the effects of customer aggression on the frontline food service managers’ emotional exhaustion and turnover intentions. The mitigating effects of perceived distributive justice and emotional organizational pride are also investigated.

Survey data were collected from 250 frontline employees of global fast food chain outlets located in the city of Lahore, Pakistan. The data were analyzed using structural equation modeling by AMOS.

The customer aggression is found to influence emotional exhaustion which in turn reduces job satisfaction and increases turnover intentions among frontline food service managers. The mitigating effects of distributive justice on the customer aggression to emotional exhaustion path and of emotional organizational pride on the job satisfaction to turnover intentions path are confirmed.

The results reveal importance of maintaining a supportive and justice-oriented organizational culture. Rewarding frontliners, celebrating the organizational successes that build pride, and acknowledging the emotional burden misbehaving customers place on employees are identified as shields to guard against employee dissatisfaction and turnover.

The turnover intentions resulting from the emotional exhaustion caused by customer aggression in the global fast food industry is studied for the first time. Furthermore, the inclusion of distributive justice and emotional organizational pride as cognitive and affective factors that reduce the effects of customer aggression on frontliners is unique to this study.