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Article
Publication date: 1 June 2015

Zhaohua Deng, Shan Liu and Oliver Hinz

Although the health information seeking behavior of consumers through the internet has received great attention, limited attempt has been made to integrate both the health…

3054

Abstract

Purpose

Although the health information seeking behavior of consumers through the internet has received great attention, limited attempt has been made to integrate both the health information seeking behavior and the usage behavior in a mobile online context. The purpose of this paper is to explore the factors that influence consumer mobile health information seeking (MHIS) and usage behavior based on information quality, perceived value, personal health value, and trust.

Design/methodology/approach

A survey was conducted to collect data. A two-step approach of structure equation modeling based was used to test the measurement model and hypothesis model.

Findings

Information quality, perceived value, and trust were found to have positive effects on both the intention to seek and to use health information, and that the intention to seek affects the intention to use. Among the three components of perceived value, the utilitarian and epistemic values were found to have significant effects on intention to seek. In addition, the current health status of health consumers moderates the relationships between MHIS and usage intention and their determinants.

Originality/value

Studies have primarily focussed on online health information seeking behavior, whereas a few of these studies have examined the seeking behavior intention and the usage behavior intention in a general model. The results indicate that health information usage behavior intention is closely related to the seeking behavior intention in the mobile context, which enriches the research on the relationship between information seeking and its outcomes. Furthermore, this study highlights the impact of information quality, perceived value, and trust on the intention to seek, and the impacts of information quality and trust on the intention to use, which have been overlooked in previous studies on MHIS.

Details

Information Technology & People, vol. 28 no. 2
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 2 February 2022

Zahra Shamlou, Mohammad Karim Saberi and Mohammad Reza Amiri

Today, the Internet has become an attractive source for obtaining health information. Since women play an important role in maintaining the health of the family and community and…

1270

Abstract

Purpose

Today, the Internet has become an attractive source for obtaining health information. Since women play an important role in maintaining the health of the family and community and since they are active seekers of health information through the Internet, it is essential to examine their online health information seeking behavior. Therefore, the main purpose of this article is to identify the factors affecting the online health information seeking intention and behavior of women.

Design/methodology/approach

The theoretical framework of this quantitative study was based on the theory of planned behavior. A total of five hypothesized relationships were formulated to develop a conceptual model. The study approach was quantitative. Using simple random sampling, 400 women referred to specialized and sub-specialized clinics of Hamadan University of Medical Sciences, Iran participated in the study and responded to the survey. Descriptive and inferential data analysis was performed using SPSS 21 and Smart PLS 3 software.

Findings

The results showed that the intention to find health information online is a function of psychological variables. These variables include attitude, subjective norms and perceived behavioral control. Findings showed that attitude is the most important factor affecting online health information seeking intention. It was also found that online health information seeking intention has a positive and significant effect on women's information seeking behavior.

Originality/value

This study is the first attempt to use an important and universally accepted theory to identify the factors affecting the online health information seeking behavior of women referring to specialized and sub-specialized clinics and provides important practical concepts for health officials and managers to improve and develop online health information seeking behavior.

Details

Aslib Journal of Information Management, vol. 74 no. 4
Type: Research Article
ISSN: 2050-3806

Keywords

Article
Publication date: 20 April 2012

Christine Marton and Chun Wei Choo

By selectively reviewing theory‐driven survey studies on internet health information seeking, the paper aims to provide an informal assessment of the theoretical foundations and…

5745

Abstract

Purpose

By selectively reviewing theory‐driven survey studies on internet health information seeking, the paper aims to provide an informal assessment of the theoretical foundations and research methods that have been used to study this information behavior.

Design/methodology/approach

After a review of the literature, four theory‐driven quantitative survey studies are analyzed in detail. Each study is examined in terms of: theoretical framework; research variables that form the focus of the study; research design (sampling, data collection and analysis); and findings and results of hypothesis testing and model testing. The authors then discuss the theoretical models and analytical methods adopted, and identify suggestions that could be helpful to future researchers.

Findings

Taken as a whole, the studies reviewed point strongly to the need for multidisciplinary frameworks that can capture the complexity of online health information behavior. The studies developed theoretical frameworks by drawing from many sources – theory of planned behavior, technology acceptance model, uses and gratifications, health belief model, and information seeking models – demonstrating that an integration of theoretical perspectives from the health sciences, social psychology, communication research, and information science, is required to fully understand this behavior. The results of these studies suggest that the conceptual models and analytical methods they adopted are viable and promising. Many relationships tested showed large effect sizes, and the models evaluated were able to account for between 23 and 50 percent of the variance in the dependent variables.

Originality/value

The paper represents a first attempt to compare, evaluate, and to a degree synthesize the work that has been done to develop and test theoretical models of health information seeking on the web.

Details

Journal of Documentation, vol. 68 no. 3
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 9 December 2022

Hyehyun Kim, Sylvia Chan-Olmsted and Huan Chen

This study explores information behavior and perception and vaccination among America's three largest ethnic minorities, Hispanic, Black/African American and Asian, in COVID-19…

Abstract

Purpose

This study explores information behavior and perception and vaccination among America's three largest ethnic minorities, Hispanic, Black/African American and Asian, in COVID-19 context. Information behavior and perception are investigated from cultural and demographic characteristics, while vaccination is explored from COVID-19 related information behavior and utility/value of COVID-19 vaccine information.

Design/methodology/approach

Using Qualtrics survey panel, a national survey of America's Hispanic, Black/African American and Asian population was conducted to better understand the impact of cultural and demographic factors on COVID-19 related information. Data were collected in Fall 2021. Multiple and logistic regression were conducted to analyze data.

Findings

Results show that cultural factors (i.e. cultural identity, social identity, social capital and religiousness) exert significant impact on information value and seeking across all three minority groups, while some demographic factors, Republicanism and age, also significantly predict COVID-19 related information seeking and value for Black/African Americans and Hispanics, but less for Asian Americans. Lastly, information value was found to significantly predict vaccine status, willingness and eagerness, the three facets of vaccination as conceptualized in this study, for top three racial/ethic minorities.

Originality/value

The finding of this study reveal that there are variations in terms of the level and type of attachment to one's culture/social group in COVID-19 informational context. Between the three groups, granular differences were observed regarding the relationship between cultural factors and perceived COVID-19 information value. While cultural identity is most associated with African Americans, social capital is most evident for the Asian Americans, but social identity was the strongest predictor among Hispanics. Thus, this study offers important strategic insights into a unique population sample to better understand the impact of COVID-19 related information perception and vaccination implication.

Details

Information Technology & People, vol. 36 no. 7
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 25 November 2013

Edda Tandi Lwoga and Neema Florence Mosha

The aim of this paper is to assess information needs and information seeking behaviour of parents and caregivers of children with mental illness at the Kilimanjaro Christian…

1381

Abstract

Purpose

The aim of this paper is to assess information needs and information seeking behaviour of parents and caregivers of children with mental illness at the Kilimanjaro Christian Medical Centre (KCMC) in Tanzania. The study mainly assessed the information needs of parents and caregivers of children with mental illness, their preferable sources of health information, and their constraints on information seeking.

Design/methodology/approach

This study used a case study research design, where 168 structured questionnaires were distributed to parents and caregivers of children with mental illness at the Neurological Pediatrics Outpatient Clinic of KCMC. The rate of response was 89.3 per cent.

Findings

The study found that health information needs of parents and caregivers were mainly associated with health care (for example, nutrition, treatment) and health education. Parents and caregivers of children with mental illness used the internet as the main source of information about their children's health, which was followed by printed books and television. Health information seeking behaviour appeared similar across gender categories, but there were differences on the use of print and electronic information sources according to age and level of education. The main factors that hindered access to health information included low level of education, lack of funds and health information illiteracy.

Practical implications

The paper provides useful suggestions that would facilitate information seeking and use among parents and caregivers of children with mental illness in Tanzania and other countries with similar conditions.

Originality/value

Previous studies on the topic are scanty and, therefore, the paper provides important insights into the information needs and information seeking behaviour of parents and caregivers of children with mental illness in a developing country setting.

Open Access
Article
Publication date: 5 May 2021

Hamed Ahmadinia, Kristina Eriksson-Backa and Shahrokh Nikou

Immigrants, asylum seekers and refugees living in Europe face a number of challenges in accessing or using health information and healthcare services available in their host…

6219

Abstract

Purpose

Immigrants, asylum seekers and refugees living in Europe face a number of challenges in accessing or using health information and healthcare services available in their host countries. To resolve these issues and deliver the necessary services, providers must take a comprehensive approach to better understand the types of health information and healthcare services that these individuals need, seek and use. Therefore, the purpose of this paper is to develop that comprehensive approach.

Design/methodology/approach

In this paper, a systematic literature review of peer-reviewed publications was performed, with 3.013 articles collected from various databases. A total of 57 qualifying papers on studies conducted in Europe were included in the review after applying the predefined inclusion and exclusion requirements, screening processes and eliminating duplicates. The information seeking and communication model (ISCM) was used in the analysis.

Findings

The findings revealed that while many health information and healthcare services are accessible in Europe for immigrants, asylum seekers and refugees, many of these individuals are unaware of their existence or how to access them. While our findings do not specify what health-related information these groups need, use or seek, they do suggest the importance and value of providing mental health, sexual health and HIV, as well as pregnancy and childbirth information and services. Furthermore, according to our results, health information services should be fact-based, easy to understand and raise awareness about healthcare structure and services available in Europe for this vulnerable population.

Practical implications

This study has a range of practical implications, including (1) highlighting the need for mental health and behavioural health services and (2) stressing the value of addressing cultural context and religious values while investigating (health) information seeking of people with foreign background.

Originality/value

This is one of the first studies to systematically review and examine the behaviour of immigrants, asylum seekers and refugees in relation to health information and healthcare services in the European context.

Details

Journal of Documentation, vol. 78 no. 7
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 23 July 2021

Romy Menghao Jia, Jia Tina Du and Yuxiang Chris Zhao

Lesbian, gay, bisexual, transgender and queer/questioning (LGBTQ+) individuals' health information seeking is an important topic across multiple disciplines and areas. The aim of…

1340

Abstract

Purpose

Lesbian, gay, bisexual, transgender and queer/questioning (LGBTQ+) individuals' health information seeking is an important topic across multiple disciplines and areas. The aim of this systematic review is to create a holistic view of sexual and gender minority individuals' health information seeking reported in multidisciplinary studies, with regard to the types of health information LGBTQ+ individuals sought and information sources they used, as well as the factors influencing their health information seeking behavior.

Design/methodology/approach

The review is based on the literature search in 10 major academic databases. A set of inclusion and exclusion criteria was applied to identify studies that provide evidence on LGBTQ+ individuals' health information seeking behavior. The studies were first screened by title and abstract to determine whether they met the inclusion criteria. The full texts of each relevant study were obtained to confirm whether the exclusion criteria were met. The reference lists of the included studies were manually scanned. The relevant information was then extracted from selected articles and analyzed using thematic content analysis.

Findings

A seed set of 3,122 articles published between 1997 and 2020 was evaluated, and 46 total articles were considered for further analysis. The review results show that two major categories of health information sought by LGBTQ+ individuals were sexual and nonsexual, which were further classified into 17 specific types. In terms of health information sources, researchers have reported that online resources, interpersonal sources and traditional media were frequently used. Moreover, 25 factors affecting LGBTQ+ individuals' health information seeking were identified from the literature.

Originality/value

Through evidence-based understanding, this review preliminarily bridged the knowledge gap in understanding the status quo of studies on LGBTQ+ individuals' health information seeking and proposed the potential research directions that information science researchers could contribute to this important area.

Details

Journal of Documentation, vol. 78 no. 2
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 3 September 2021

Asma Alwreikat, Ahmed Shehata and Metwaly Ali Mohamed Edakar

This study investigates the effect of protection motivation theory (PMT) constructs on Arab women's feelings while seeking information during the COVID-19 pandemic.

Abstract

Purpose

This study investigates the effect of protection motivation theory (PMT) constructs on Arab women's feelings while seeking information during the COVID-19 pandemic.

Design/methodology/approach

The study has adopted a mixed-method approach using semi-structured interviews and a questionnaire to explore PMT constructs' impact on women's feelings while seeking information on COVID-19. Several tests, such as standard deviation, mean, skewness, kurtosis and persons, were used to check the reliability of data and inter-relationships between constructs.

Findings

The study results show a significant positive correlation between PMT constructs (perceived vulnerability, perceived severity, response efficacy, self-efficacy and response cost) with the feelings of Arab women during information seeking on COVID-19. However, the relationship between threat appraisal and feelings during information seeking was more substantial than coping appraisal and feelings during information seeking. The researchers hope that this study creates a baseline of cross-cultural studies on PMT constructs' effect on women's feelings while seeking health information.

Research limitations/implications

The current study was conducted on female participants only. While the study intended to examine Arab women's feelings during information seeking with PMT's application, the results may be affected by other factors that were not considered in the current study. Furthermore, the questionnaire was distributed in three Arab countries, which means that the results cannot be generalized in other geographical contexts. Therefore, similar studies need to be conducted in larger geographical areas as cultural factors may produce different results.

Originality/value

This study explores women's feelings while seeking COVID-19 information using the PMT constructs. As far as we know, this study is the first study to investigate Arab women's feelings while seeking health information during pandemics. PMT utilization is considered a new approach to discover and measure informational needs and feelings associated with it during pandemics.

Details

Online Information Review, vol. 46 no. 3
Type: Research Article
ISSN: 1468-4527

Keywords

Article
Publication date: 9 March 2010

Ágústa Pálsdóttir

This paper aims to explore health and lifestyle information seeking behaviour by examining the connection between purposive information seeking and information encountering.

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Abstract

Purpose

This paper aims to explore health and lifestyle information seeking behaviour by examining the connection between purposive information seeking and information encountering.

Design/methodology/approach

Data on purposive seeking and information encountering, gathered from postal surveys in 2002 and 2007, were compared. Random samples of 1,000 Icelanders, aged 18 to 80 were used. The response rate was 51 per cent in 2002 and 47 per cent in 2007. Based on the purposive seeking in 22 sources, k‐means cluster analysis was used to draw four clusters of participants: passive, moderately passive, moderately active and active.

Findings

The results from 2007 and 2002 revealed the same kind of information seeking. The findings indicate that information encountering is an integral feature of information seeking behaviour. Information is encountered more often than sought on purpose by all clusters. Clusters that were active in purposive information seeking were also active in information encountering and those who were passive in either of the two styles of information seeking were also passive in the other.

Research limitations/implications

The response rates are considered satisfactory in postal surveys. Nevertheless, when missing data in the cluster analysis are also considered it raises a question about the validity of the findings. The findings of the studies, however, are strengthened by the fact that respondents reflect the population fairly well.

Practical implications

Improved knowledge of information seeking and how different groups within society can be reached more effectively is important for health promotion and public health practice.

Originality/value

The paper uses quantitative methods to examine the connection between purposive information seeking and information encountering.

Details

Journal of Documentation, vol. 66 no. 2
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 27 June 2019

Edda Tandi Lwoga

The purpose of this study sought to determine the characteristics that distinguish online from offline information seekers among people living with human immunodeficiency virus…

Abstract

Purpose

The purpose of this study sought to determine the characteristics that distinguish online from offline information seekers among people living with human immunodeficiency virus (PLHIV) in selected regional hospitals of Tanzania.

Design/methodology/approach

Questionnaire-based survey was conducted among 341 adults with human immunodeficiency virus (HIV) infection attending the HIV clinics in the regional referral hospitals in Mwanza, Mbeya and Dar es Salaam, Tanzania. The study used multivariate logistic regressions to determine factors that distinguish online HIV information seekers from offline HIV information seekers.

Findings

One in every five survey participants sought online HIV information (19.6 per cent, n = 67). Both higher level of education (odds ratio (OR) = 1.765, 95 per cent confidence interval (CI) = 1.208-2.58) and intention to use internet in future (OR = 1.566, 95 per cent CI 1.148-2.136) were predictors of online HIV information seeking behaviour at multivariate analysis. Respondents who sought online information reported to have gained knowledge such as; to understand their conditions better (77.4 per cent, n = 41) and understand information received from health care workers (66 per cent, n = 35), as well as acquisition of health promoting behaviour such as; asking questions during doctor’s visit (55 per cent, n = 35) and consulting a clinician when they have problems (64.3 per cent, n = 33). The offline HIV information seekers (n = 274) did not use internet due to lack of information seeking skills (44.3 per cent, n = 113) and lack of access to internet connectivity (30.2 per cent, n = 77).

Originality/value

This is a comprehensive study that differentiates online from offline HIV information seekers in the context of sub-Saharan Africa. The results suggest that interventions to improve online access information will empower patients and probably positively affect their health knowledge and health promoting behaviours.

1 – 10 of over 52000