International Journal of Quality and Service Sciences
Issue(s) available: 58 – From Volume: 1 Issue: 1, to Volume: 16 Issue: 3
Subject:
Volume 13
Volume 9
Volume 8
Volume 7
Volume 5
Volume 4
Volume 2
The impact of soft lean practices on business performance: mediating role of customer satisfaction
Tinotenda Machingura, Ashleigh Tatenda Muyavu, Olufemi AdetunjiMany firms have adopted different methodologies such as lean management to increase customer satisfaction. This is because they need to respond to customer demands for improved…
45
ISSN:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Riadh Ladhari