International Journal of Quality and Service Sciences: Volume 6 Issue 2/3

Market orientation and service quality: opponents or colleagues

Angelos Pantouvakis

This paper aims to investigate the effects of market orientation (MO) and service quality (SQ) logic on business performance. It is generally believed that MO and SQ are different…

Assessing lean’s impact on operational integration

Inger Gamme, Silje H. Aschehoug

The purpose of this paper is to establish a major project to create new insights on lean in the specific Norwegian context and further build on international research. Lean is…

The power of strategic communication in organizational development

Jesper Falkheimer

– The purpose of this study is to describe and reflect on strategic communication and its relevance for organizational development and the service sciences.

Examining the effect of different components of customer value on attitudinal loyalty and behavioral intentions

Vladimir Senić, Veljko Marinković

The aim of the research is to determine the effects of the four dimensions of customer values that the study identifies, namely, emotional value, social value, functional value…

A developmental view on implementation of quality management concepts

Ida Gremyr, Mattias Elg

The purpose of this paper is to examine the value of a developmental learning view on implementation of quality management (QM) concepts. QM concepts are common in various…

Professional preparation for service quality and organizational excellence

Thong Ngee Goh

– The purpose of this article is to examine some of the considerations in the preparation of professionals for service quality and organizational excellence.

The impact of inward international licensing on absorptive capacity of SMEs

Mohammad Reza Saeedi, Hossein Dadfar, Staffan Brege

– This study aims to examine the impacts of inward international licensing (IIL) on the absorptive capacity (ACAP) of small and medium enterprises (SMEs) in a developing economy.

Organisational paradigms and sustainability in excellence: From mechanistic approaches to learning and innovation

Alan Brown

The purpose of this paper is to focus on how organisations can benefit from adopting an organic paradigm of management to maximise the benefits of quality and business excellence…

Ethics and Lean Management – a paradox?

Mia Ljungblom

– The purpose of this paper is to research the practice of ethics in Swedish health care organizations using Lean Management.

Attitudes toward quality improvement among healthcare professionals: Lessons from a hospital-wide quality initiative

Kristian Siverbo, Henrik Eriksson, Hendry Raharjo, Michaela Moonen

The purpose of this article is to describe how the training of healthcare professionals in improvement work can be performed, and evaluate potential changes in attitude as a…

Push-and-pull lean strategy evaluation for online graduate courses

Bryan W. Booker, Walter Tucker

– This study aims to investigate if new ways of delivering higher education can contribute to economic revitalization by enhancing the economic competitiveness of the workforce.

An investigation of service quality assessments across retail formats

Marlene Amorim, Fatemeh Bashashi Saghezchi

The purpose of this paper is to investigate the existence of differences in service quality assessments across distinct retail store formats. We address customers’ quality…