International Journal of Quality and Service Sciences: Volume 14 Issue 4

Effect of organizational justice and support on organizational commitment and employee turnover intentions: the mediating role of employee engagement

Arun Aggarwal, Dinesh Jaisinghani, Kamrunnisha Nobi

The purpose of this study is to develop and test a model on antecedents and consequences of employee engagement in the context of information technology (IT) employees.

Exploring factors influencing service trade-offs in the higher education sector: evidence from Malaysia

Saravanan Raman, Norazah Mohd Suki, Lee Heng Wei, Subhaseni Chinniah

Trade-offs are unavoidable in a competitive and difficult economic environment, causing a challenge for those wanting to provide consistently high-quality service across all…

Consumer experience co-creation in speciality coffee through social media sharing: its antecedents and consequences

Tongrawee Silanoi, Supawat Meeprom, Porramate Jaratmetakul

The present study aims to examine consumers’ happiness experiences for speciality coffee consumption in Thailand by considering the role of consumers’ active participation…

After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence

Pranay Verma

This paper aims to analyze online repatronage intention (ORI) in the context of after-sales service (ASS) and assortment satisfaction (AS) for professional services. This study…

How perceived utilitarian and hedonic value influence online impulse shopping in India? Moderating role of perceived trust and perceived risk

Rambabu Lavuri, Abhinav Jindal, Umair Akram

The study aims to explore the impact of perceived utilitarian and hedonic value (PHV) on shopper attitude and impulsive online purchasing using the technology acceptance model’s…

TQM model based on Deming prize for schools

Nursuhana Alauddin, Shu Yamada

This paper aims to develop a total quality management (TQM) model based on the Deming prize criteria extracted from the Deming Prize. The proposed model is aligned with the school…

What influences the behavior intention of movie theater customers? Comparing linear and nonlinear points of view

Gerson Tontini, Vânia Montibeler Krause, Luiz Fernando da Silva, Fabiana Rúbia Vieira, Thiago Santos, Josmar Andrade

This paper aims to identify the influence of dimensions of movie theater service on customer behavior intention, comparing linear and nonlinear methods.

Quality perception of accounting firm customers

Emerson Wagner Mainardes, Gerlane da Silva Sousa

This study aims to verify the dimensions of perceived quality of services which influence the satisfaction of accounting firm clients and verifies whether customer satisfaction…