International Journal of Quality and Service Sciences: Volume 13 Issue 1

Subject:

Table of contents - Special Issue: QMOD-ICQSS Conference

Guest Editors: Su Mi Dahlgaard-Park

Procedure model to integrate digital elements into lean production systems

Christoffer Rybski, Roland Jochem

Industry 4.0 is one of the most used terms in the current industrial discussion. There are several perspectives and approaches related to Industry 4.0 so far, but no universal…

Cultural dynamics and tensions when applying design thinking for improving health-care quality

Jonas Boström, Helene Hillborg, Johan Lilja

The purpose of this paper is to contribute knowledge concerning the dynamics and potential cultural tensions that occur when applying user involvement and design thinking (DT) for…

Application of Kaizen-Kata methodology to improve operational problem processes. A case study in a service organization

Manuel F. Suárez-Barraza, José Angel Miguel-Dávila, Manuel Francisco Morales-Contreras

The purpose of this paper is to explore, study, analyze and implement Kaizen–Kata methodology in a service food organization (first-level restaurant), facing challenges in…

1683

The development of a measurement instrument focusing on team collaboration in patient transfer processes

Lilly-Mari Sten, Pernilla Ingelsson, Ingela Bäckström, Marie Häggström

Team collaboration is essential to ensure the quality of care and patient safety when critically ill patients are transferred from an intensive care unit (ICU) to a general ward…

Interpersonal conflict at work and knowledge hiding in service organizations: the mediator role of employee well-being

Mauricio Losada-Otálora, Nathalie Peña-García, Iván D. Sánchez

This paper aims to explore the effects of interpersonal conflicts in the social workplace on various rationalized, knowledge-hiding behaviors in service organizations. This…

1649

How does buyer-seller information sharing affect procurement quality performance? Insight from SMEs in a developing African economy

Emmanuel Kwabena Anin, Dominic Essuman, Hannah Owusu

Though extant literature proposes buyer–seller information sharing as a crucial variable for quality improvement, there is a dearth of empirical understanding of how it affects…

Examining the impact of market orientation on service quality in shipping companies: the role of risk propensity

Angelos Pantouvakis, Maria Karakasnaki

The purpose of this study is to investigate the relationship between market orientation and service quality in the context of shipping companies. Moreover, this study aims to…

Critical success factors for lean six sigma in quality 4.0

Neeraj Yadav, Ravi Shankar, Surya Prakash Singh

Critical success factors (CSF) for lean six sigma (LSS) using quality 4.0 are not researched so far. This study aims to bridge this gap. It also validates CSF already identified…

2101

Quality management practices as a driver of employee satisfaction: exploring the mediating role of organizational image

Faisal Babu, Sam Thomas

Total quality management (TQM) has been a universally applienod management strategy to improve organizational performance and thereby to achieve competitiveness. Compared with the…

Cover of International Journal of Quality and Service Sciences

ISSN:

1756-669X

Online date, start – end:

2009

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Dr Su Mi Dahlgaard-Park