Table of contents - Special Issue: Selected papers from the 14th QMOD‐ICQSS conference, 2011
Guest Editors: Professor Su Mi DahlgaardPark
Putting appreciative design into practice: A case study of a course evaluation and design process
Johan Lilja, Daniel RichardssonAppreciative inquiry (AI) is an inquiry into the “best of” what already exists in a system. Applying AI at the start of a design process gives a process that is very different…
Creating benchmarks for high performing organisations
Graeme CocksThe purpose of this paper is to show how decision makers in organizations can emulate the practices of winning organisations and in so doing, improve their own managerial…
Applying Gemba‐Kaizen in a multinational food company: a process innovation framework
Manuel F. Suárez‐Barraza, Juan Ramis‐Pujol, Mariana Estrada‐RoblesThe Gemba‐Kaizen approach is a key business process strategy employed by companies (multinationals also) to enhance their manufacturing performance. However, whilst there is…
Quality management in hotels in the Basque Country
M. Jesús Alvarez, Carmen Jaca, Elisabeth Viles, Anna ColomerThe purpose of this paper is to see how quality management is carried out in hotels in the Basque Country, a region in the north of Spain with a long tradition in the tourist…
The sustainable management vision for excellence: implications for business education
Loukas N. Anninos, Leonidas S. ChytirisThe purpose of this paper is to: analyze the meaning of sustainability and its relation to excellence, in an era of management transformation, integration and evolution; to…
A health‐related quality management approach to evaluating health promotion activities
Ingela Bäckström, Lina Eriksson, Yvonne LagrosenThe purpose of this paper is to describe health promotion activities accomplished within a project and to measure the conditions for sustainable health within the case…
Using E‐S‐QUAL to measure internet service quality of e‐commerce web sites in Greece
Ilias Santouridis, Panagiotis Trivellas, Georgios TsimonisThe purpose of this paper is to examine the applicability of the electronic service quality measurement instrument E‐S‐QUAL and its factor structure in the context of e‐commerce…
ISSN:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Riadh Ladhari