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Purpose
This paper aims to investigate the impact of relationship quality among team members in the project team on knowledge transfer effectiveness and analyze the role of organizational structure in the influencing process.
Design/methodology/approach
The hypotheses are verified by the Structural Equation Modeling (SEM) analysis using Smart PLS 3 software with the data collected from 236 questionnaire samples in Chinese construction industry.
Findings
The results indicate that relationship quality has a direct impact on knowledge transfer in project teams and centralization has a negative impact on relationship quality. Moreover, relationship quality plays a mediating role between centralization and knowledge transfer effectiveness and formalization plays a negative moderating role in the effect of relationship quality on knowledge transfer effectiveness.
Originality/value
This paper studies intra-project knowledge transfer from the perspective of relationship quality of project teams and explores the antecedent and moderating role of organizational structure in the influence of relationship quality on knowledge transfer.
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Xu Ren, Zi Yan, Zhaojing Wang and Jingwen He
Numerous studies highlight the importance of knowledge transfer between projects, but the influence factors are still debated. As a contribution to the identified gap, the purpose…
Abstract
Purpose
Numerous studies highlight the importance of knowledge transfer between projects, but the influence factors are still debated. As a contribution to the identified gap, the purpose of this paper is to investigate the role of organizational context, project characteristics and social relations in the inter-project knowledge transfer within the project-based organizations (PBOs).
Design/methodology/approach
This paper collects the data through 268 sample questionnaires from Chinese construction sectors and applies the structure equation modeling to analyze knowledge transfer between projects in PBOs.
Findings
The results indicate the organizational context (meeting system, reward system and shared culture) and project characteristics (similarity and urgency) are antecedents affecting social relations (communication, trust and reciprocity) between project teams, and their social relations further influence the effectiveness of inter-project knowledge transfer.
Originality/value
The study highlights the role of organizational context and effect of social relations for inter-project knowledge transfer in PBOs, and provides valuable suggestions for knowledge and project management in PBOs.
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Xu Ren and Xiangmei Sun
The use of enterprise social media (ESM) can promote knowledge sharing within project teams. However, the potential mechanism of ESM affordances influencing knowledge sharing has…
Abstract
Purpose
The use of enterprise social media (ESM) can promote knowledge sharing within project teams. However, the potential mechanism of ESM affordances influencing knowledge sharing has not been fully studied. This paper aims to develop a theoretical model to explore how individual psychological cognition and environmental factors affect ESM affordances.
Design/methodology/approach
An empirical research using ESM applications was conducted in China, and 214 valid responses were collected for data analysis. Partial least squares structural equation modeling method was performed to test the theoretical model and hypotheses.
Findings
The results suggest the following implications: (1) the visibility, persistence, editability and association of ESM affordances all have a positive effect on the effectiveness of knowledge sharing in project teams. (2) The psychological safety and psychological empowerment of team members have a significant positive influence on ESM affordances. (3) The project task complexity positively moderates the positive effects which the visibility and association have on the effectiveness of knowledge sharing, and negatively moderates the positive relationship between the editability and knowledge sharing.
Originality/value
Based on the social cognitive theory, this paper highlights the roles of psychological cognitive factors and project task context in the effect of ESM affordances having on knowledge sharing within project teams. Moreover, it provides valuable suggestions for project managers in project and knowledge management.
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Xu Ren, Xiaofang Deng and Lihua Liang
This paper aims to investigate how project nature affects the effectiveness of knowledge transfer between projects in project-based organizations (PBOs) and to analyze the roles…
Abstract
Purpose
This paper aims to investigate how project nature affects the effectiveness of knowledge transfer between projects in project-based organizations (PBOs) and to analyze the roles of inter-project communication, transfer intention and information technology (IT) in the influencing process.
Design/methodology/approach
This paper adopted a questionnaire survey method to collect data from construction enterprises in China and subsequently proceeded to structural equation modeling analysis with a total of 261 samples.
Findings
The results indicate that the similarity of projects could promote the inter-project communication and improve transfer intention, which further influences knowledge transfer effectiveness positively within PBOs. The urgency of projects has a negative impact on inter-project communication and transfer intention. The temporality of projects also negatively affects inter-project communication. They consequently hinder the knowledge transfer behaviors between projects. Additionally, the application of IT improves the frequency of communication and makes up for the negative impact of geographical distance between projects on knowledge transfer.
Practical implications
Based on the results, a series of strategies is recommended to improve knowledge transfer effectiveness between projects, including standardizing project management, promoting information construction, establishing a post-project evaluation system and creating a shared culture, so that the competitive advantages of PBOs could be improved.
Originality/value
The study explores the factors influencing knowledge transfer between projects from the perspective of project nature and provides guidance for enhancing knowledge management and project management practices.
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Atika Qazi, Ram Gopal Raj, Glenn Hardaker and Craig Standing
The purpose of this paper is to map the evidence provided on the review types, and explain the challenges faced by classification techniques in sentiment analysis (SA). The aim is…
Abstract
Purpose
The purpose of this paper is to map the evidence provided on the review types, and explain the challenges faced by classification techniques in sentiment analysis (SA). The aim is to understand how traditional classification technique issues can be addressed through the adoption of improved methods.
Design/methodology/approach
A systematic review of literature was used to search published articles between 2002 and 2014 and identified 24 papers that discuss regular, comparative, and suggestive reviews and the related SA techniques. The authors formulated and applied specific inclusion and exclusion criteria in two distinct rounds to determine the most relevant studies for the research goal.
Findings
The review identified nine practices of review types, eight standard machine learning classification techniques and seven practices of concept learning Sentic computing techniques. This paper offers insights on promising concept-based approaches to SA, which leverage commonsense knowledge and linguistics for tasks such as polarity detection. The practical implications are also explained in this review.
Research limitations/implications
The findings provide information for researchers and traders to consider in relation to a variety of techniques for SA such as Sentic computing and multiple opinion types such as suggestive opinions.
Originality/value
Previous literature review studies in the field of SA have used simple literature review to find the tasks and challenges in the field. In this study, a systematic literature review is conducted to find the more specific answers to the proposed research questions. This type of study has not been conducted in the field previously and so provides a novel contribution. Systematic reviews help to reduce implicit researcher bias. Through adoption of broad search strategies, predefined search strings and uniform inclusion and exclusion criteria, systematic reviews effectively force researchers to search for studies beyond their own subject areas and networks.
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Han Shen, Xinge Li and Yangfan Zhang
With the development of tourism industry, online travel agencies (OTA) have gradually become an important channel for tourism product supplies and sales. Some OTAs provide…
Abstract
With the development of tourism industry, online travel agencies (OTA) have gradually become an important channel for tourism product supplies and sales. Some OTAs provide consumers with a platform for tourism guidance and online travel sharing. They not only satisfy some tourists’ desire to share their experiences but also provide reference for more consumers to choose travel products. This process is the process of value co-creation by customers and online travel companies. This study is conducted under DART theory, a theoretical framework of value co-creation composed of four dimensions, namely dialog, access, risk-assessment, and transparency. Brand equity is divided into four aspects: brand loyalty, brand awareness, customer perceived value, and brand image. This study uses the structural equation model to investigate the impact of customer value co-creation behavior on brand equity of online travel enterprises and interprets the process and mechanism of customer value co-creation behaviors for online travel business brand equity, which provides more efficient strategies and methods for platform interaction and value co-creation.
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Liu Meng, Zhang Chonghui, Yu Chenhong and Ye Yujing
The purpose of this article is to conduct a main path analysis of 627 articles on the theme of Pythagorean fuzzy sets (PFSs) in the Web of Science (WoS) from 2013 to 2020, to…
Abstract
Purpose
The purpose of this article is to conduct a main path analysis of 627 articles on the theme of Pythagorean fuzzy sets (PFSs) in the Web of Science (WoS) from 2013 to 2020, to provide a conclusive and comprehensive analysis for researchers in this field, and to provide a study on preliminary understanding of PFSs.
Design/methodology/approach
The research topic of Pythagorean fuzzy fields, through keyword extraction and describing the changes in characteristic themes over the past eight years, are firstly examined. Main path analysis, including local and global main paths and key route paths, is then used to reveal the most influential relationships between papers and to explore the trajectory and structure of knowledge transmission.
Findings
The application of Pythagorean fuzzy theory to the field of decision-making has been popular, and combinations of the traditional Pythagorean fuzzy decision-making method with other fuzzy sets have attracted widespread attention in recent years. In addition, over the past eight years, research interest has shifted to different types of PFSs, such as interval-valued PFSs.
Research limitations/implications
This paper implicates to investigate the growth in certain trends in the literature and to explore the main paths of knowledge dissemination in the domain of PFSs in recent years.
Originality/value
This paper aims to identify the topics in which researchers are currently interested, to help scholars to keep abreast of the latest research on PFSs.
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Ahmad Torkzad and Mohammad Ali Beheshtinia
Hospital evaluations create competition between healthcare providers. In this study, a multi criteria decision-making (MCDM) method is used to evaluate criteria that affect…
Abstract
Purpose
Hospital evaluations create competition between healthcare providers. In this study, a multi criteria decision-making (MCDM) method is used to evaluate criteria that affect hospital service quality. The paper aims to discuss these issues.
Design/methodology/approach
Criteria affecting hospital service quality are identified. Four Iranian public hospitals are evaluated using these criteria. Four hybrid methods, including modified digital logic–technique for order of preference by similarity to an ideal solution, analytical hierarchy process–technique for order of preference by similarity to an ideal solution, analytical hierarchy process–elimination and choice expressing reality and modified digital logic–elimination and choice expressing reality are used to evaluate hospital service quality. Results are aggregated using the Copeland method and final ranks are determined.
Findings
The four main criteria for evaluating hospital service quality are: environment; responsiveness; equipment and facilities; and professional capability. Results suggest that professional capability is the most important criterion. The Copeland method, used to integrate four MCDM hybrid methods, provides the final hospital ranks.
Practical implications
The criteria the authors identified and their weight help hospital managers to achieve comprehensive organizational growth and more efficient resource usage. Moreover, the decision matrix helps managers to identify their strengths and weaknesses.
Originality/value
New and comprehensive criteria are proposed for hospital quality assessments. Moreover, a new hybrid MCDM approach is used to achieve final hospital rankings.
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Animesh Biswas and Biswajit Sarkar
The purpose of this paper is to develop a methodology based on TODIM (an acronym in Portuguese for interactive and multicriteria decision-making) approach for the selection of the…
Abstract
Purpose
The purpose of this paper is to develop a methodology based on TODIM (an acronym in Portuguese for interactive and multicriteria decision-making) approach for the selection of the best alternative in the context of multi criteria group decision-making (MCGDM) problems under possibilistic uncertainty in interval-valued Pythagorean fuzzy (IVPF) environment.
Design/methodology/approach
In this paper, IVPF-TODIM method is proposed. Some new point operator-based similarity measures (POSMs) for IVPF sets (IVPFSs) are introduced which have the capability to reduce the degree of uncertainty of the elements in the universe of discourse corresponding to IVPFS. Then the newly defined POSMs are used to compute the measure of relative dominance of each alternative over other alternatives in the IVPF-TODIM context. Finally, generalized mean aggregation operator is used to find the best alternative.
Findings
As the TODIM method is used to solve the MCGDM problems under uncertainty, POSMs are developed by using three parameters which can control the effect of decision-makers’ psychological perception under risk.
Research limitations/implications
The decision values are used in IVPF numbers (IVPFNs) format.
Practical implications
The proposed method is capable to solve real-life MCGDM problems with not only IVPFNs format but also with interval-valued intuitionistic fuzzy numbers.
Originality/value
As per authors’ concern, no approach using TODIM with IVPFNs is found in literature to solve MCGDM problems under uncertainty. The final judgment values of alternatives using the extended TODIM methodology are highly corroborate in compare to the results of existing methods, which proves its great potentiality in solving MCGDM problems under risk.
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