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Article
Publication date: 2 May 2019

Shankar Chakraborty, Prasenjit Chatterjee and Partha Protim Das

To meet the requirements of high-dimensional accuracy and surface finish of various advanced engineering materials for generating intricate part geometries, non-traditional…

Abstract

Purpose

To meet the requirements of high-dimensional accuracy and surface finish of various advanced engineering materials for generating intricate part geometries, non-traditional machining (NTM) processes have now become quite popular in manufacturing industries. To explore the fullest machining capability of these NTM processes, it is often required to operate them while setting their different controllable parameters at optimal levels. This paper aims to present a novel approach for selection of the optimal parametric mixes for different NTM processes in order to assist the concerned process engineers.

Design/methodology/approach

In this paper, design of experiments (DoE) and technique for order preference by similarity to ideal solution (TOPSIS) are combined to develop the corresponding meta-models for identifying the optimal parametric combinations of two NTM processes, i.e. electrical discharge machining (EDM) and wire electrical discharge machining (WEDM) processes with respect to the computed TOPSIS scores.

Findings

For EDM operation on Inconel 718 alloy, lower settings of open circuit voltage and pulse-on time and higher settings of peak current, duty factor and flushing pressure will simultaneously optimize all the six responses. On the other hand, for the WEDM process, the best machining performance can be expected to occur at a parametric combination of zinc-coated wire, lower settings of pulse-on time, wire feed rate and sensitivity and intermediate setting of pulse-off time.

Practical implications

As the development of these meta-models is based on the analysis of the experimental data, they are expected to be more practical, being immune to the introduction of additional parameters in the analysis. It is also observed that the derived optimal parametric settings would provide better values of the considered responses as compared to those already determined by past researchers.

Originality/value

This DoE–TOPSIS method-based approach can be applied to varieties of NTM as well as conventional machining processes to determine the optimal parametric combinations for having their improved machining performance.

Details

Journal of Modelling in Management, vol. 14 no. 2
Type: Research Article
ISSN: 1746-5664

Keywords

Article
Publication date: 5 February 2020

Yan-Kai Fu, Weilun Huang and Chin-Nung Liao

The purpose of this paper is to evaluate the hotel selection problem of airlines for their hotel and airline alliance (HAA) to develop potential customers of airlines. This paper…

Abstract

Purpose

The purpose of this paper is to evaluate the hotel selection problem of airlines for their hotel and airline alliance (HAA) to develop potential customers of airlines. This paper will propose a hybrid mathematics evaluation model to help airline to select an optimal hotel with both qualitative and quantitative criteria.

Design/methodology/approach

To solve the hotel selection problem of airlines for their HAA, this paper focuses on the implementation of the NGT, Fuzzy TOPSIS and MCGP models in the hotel selection process. Initially, the NGT was used to create HAA decision-making criteria based on the literature review and expert opinions, and it was found that scale and scope possibility, brand value, tourism attraction, operating cost and industrial conditions are the most important criteria. Later, the Fuzzy TOPSIS method was used to obtain the general normalized fuzzy preference and to compute the closeness coefficients of each alternative hotel with respect to each criterion. Third, five tangible constraints were incorporated into the Fuzzy TOPSIS-MCGP model to calculate the optimal hotel with LINGO software.

Findings

Airline managers can use the proposed model to form a clear view of how to choose the most suitable hotel to cooperate with to outperform their competitors. Having access to this information allows airline managers to take steps to perform better and improve the performance of the partnership, helping them to gain more confidence in their decision-making capabilities while reducing investment risks.

Originality/value

This is the first paper that has adopted Fuzzy TOPSIS-MCGP to select hotel for their HAA from the airline’s point of view. The major contributions of this study are as follows: an efficient and simple evaluation framework is proposed for handling vagueness and uncertainty in real-world hotel selection problems; the advancement of treating uncertainty in the MCDM process; the fuzzy TOPSIS-MCGP method is extended for such problems, taking into account tangible and intangible criteria; airline managers can now make decisions in choosing to select the best hotel for their HAA that meets the airline's business goals and passenger demands; hotel operators are flexible in selecting their airline partnership, thus creating greater profit for both parties.

饭店和航空公司之间横向联盟的选择模型:NGT, fuzzy TOPSIS和MCGP方法的综合应用

目的

本文的主要目的是在协助驾驶评估酒店选择的问题, 并通过由酒店与航空公司的合作联盟HAA, 开发整合的潜在客户。评估模型, 以帮助航空公司选择同时满足定性和定量标准的最佳酒店。

设计/方法/方法

这些研究集中在规模和范围的可能性, 品牌价值, 旅游吸引上力, 运营成本和产业条件上。第二个步骤是日期近似近似最佳解排序技术(fuzzy TOPSIS)计算每家替代酒店与理想解决方案的接近度系数。规划方法(MCGP)选择最佳酒店, 同时选择方法同时考虑酒店的定性和定量标准, 并且从未在酒店选择文献中被采用过。

结果

为了帮助评估评估合适的酒店和建立合作联盟, 因此本文提出了NGT-Fuzzy TOPSIS-MCGP模型, 以帮助决策的决策者实现替代的酒店。在此模型中, 决策者通过最后, 在名目人群技术(NGT)确定客观的酒店选择规范, 然后他们可以根据模糊近似最佳解排序技术(TOPSIS)确定标准权重, 并计算模糊的TOPSIS-MCGP模型中, 决策制定者可以使用多选择目标规划(MCGP), 通过设定每个目标的期望水准寻找最佳酒店。

原创/价值

这是第一篇以航空的角度, 同时采用模糊TOPSIS-MCGP方法选择合适的酒店的论文。本文最主要的贡献是: 1. 提出了一种有效而简单的评估框架, 用于处理现实世界中酒店选择问题中的模糊性和不确定性。2. 在处理MCDM过程中不确定性方面的进展;模糊TOPSIS-MCGP方法针对此类问题进行了扩展, 同时考虑了有形和无形的标准。3. 航空公司经理现在可以做出决定, 选择适合其HAA的最佳酒店, 借以满足航空公司的业务目标以及乘客的需要。4. 酒店运营商可以灵活选择航空公司合作伙伴关系, 从而为双方创造更大的利润。

关键词

饭店, 航空公司, 名目人群技术(NGT), 最佳解排序技术(TOPSIS), 多选择目标规划(MCGP), 横向联盟

El modelo de selección Para alianzas horizontales entre hoteles y aerolíneas (Haa): una aplicación integrada de los métodos NGT, fuzzy TOPSIS y MCGP

Objetivo

El objetivo principal de este documento es evaluar el problema de selección de hoteles de las aerolíneas para su HAA (hotel airline alliance) a fin de desarrollar clientes potenciales para las aerolíneas. Este documento propondrá un modelo híbrido de evaluación matemática para ayudar a la aerolínea a seleccionar un hotel óptimo con criterios cualitativos y cuantitativos.

Diseño/metodología/enfoque

Para resolver el problema de selección de hoteles de las aerolíneas para su HAA, este documento se centra en la implementación de los modelos NGT, Fuzzy TOPSIS y MCGP en el proceso de selección de hoteles. Inicialmente, el NGT se utilizó para crear criterios de toma de decisiones de HAA basados en la revisión de la literatura y las opiniones de expertos, y se descubrió que la escala y la posibilidad de elección, el valor de la marca, la atracción turística, los costes operativos y las condiciones industriales son los criterios más importantes. Posteriormente, se utilizó el método Fuzzy TOPSIS para obtener la preferencia fuzzy general y normalizada y calcular los coeficientes de cercanía de cada hotel alternativo con respecto a cada criterio. En tercer lugar, se incorporaron cinco restricciones tangibles al modelo Fuzzy TOPSIS-MCGP para calcular el hotel óptimo con el software LINGO.

Resultados

Los gerentes de aerolíneas pueden usar el modelo propuesto para tener una visión clara de cómo elegir el hotel más adecuado para colaborar con el fin de superar a sus competidores. Tener acceso a esta información permite a los gerentes de las aerolíneas tomar medidas para gestionar mejor y mejorar el resultado de la alianza, lo que les ayuda a ganar más confianza en su capacidad de toma de decisiones y al mismo tiempo reducir los riesgos de inversión.

Originalidad/valor

Este es el primer documento que adopta el modelo Fuzzy TOPSIS-MCGP para seleccionar un hotel para su HAA desde el punto de vista de la aerolínea. Las principales contribuciones de este estudio son las siguientes: 1. Se propone un marco de evaluación eficiente y simple para manejar la imprecisión y la incertidumbre en los problemas de selección de hoteles del mundo real. 2. El avance del tratamiento de la incertidumbre en el proceso MCDM; extiende el método fuzzy TOPSIS-MCGP a tales problemas, teniendo en cuenta criterios tangibles e intangibles. 3. Los gerentes de aerolíneas ahora pueden tomar decisiones al elegir el mejor hotel para su HAA que cumpla con los objetivos comerciales de la aerolínea y las demandas de los pasajeros. 4. Los operadores de hoteles son flexibles en la selección de su asociación de aerolíneas, creando así mayores ganancias para ambas partes.

Palabras clave:

Hotel, Aerolínea, Técnica de grupo nominal (NGT), Técnica Para el orden de preferencia por similitud a solución real (TOPSIS), Programación de objetivos de opción múltiple (MCGP), Alianza horizontal

Tipo de papel

Trabajo de investigación

Article
Publication date: 18 July 2008

Selçuk Perçin

The objective of this paper is to present the employment of the new hierarchical fuzzy technique for order preference by similarity to ideal solution (TOPSIS) approach to evaluate…

3217

Abstract

Purpose

The objective of this paper is to present the employment of the new hierarchical fuzzy technique for order preference by similarity to ideal solution (TOPSIS) approach to evaluate the most suitable business process outsourcing (BPO) decision.

Design/methodology/approach

The paper explains the importance of selection criteria for evaluation of BPO. It then describes briefly the fuzzy hierarchical TOPSIS methodology. There then follows a discussion of the application of the fuzzy hierarchical TOPSIS with some sensitivity analysis to the BPO evaluation problem. Finally, some concluding remarks and perspectives are offered.

Findings

Use of the hierarchical fuzzy TOPSIS methodology offers a number of benefits. It is a more systematic method than the other fuzzy multi‐criteria decision‐making (FMCDM) methods and it is more capable of capturing a human's appraisal of ambiguity when complex multi‐criteria decision‐making problems are considered. The hierarchical fuzzy TOPSIS is superior to the other FMCDM methods, such as fuzzy analytic hierarchy process (FAHP) and classical fuzzy TOPSIS methods, since the hierarchical structure without making pairwise comparisons among criteria, sub‐criteria, and alternatives is considered. Hierarchical fuzzy TOPSIS is an excellent tool to handle qualitative assessments about BPO evaluation problems, and its calculations are faster than FAHP. Also, hierarchical fuzzy TOPSIS makes it possible to take into account the hierarchical structure in the evaluation model. However, there are drawbacks. The classical fuzzy TOPSIS is a highly complex methodology and requires more numerical calculations in assessing the ranking order of the alternatives than the hierarchical fuzzy TOPSIS methodology and hence it increases the effort, thus limiting its applicability to real world problems.

Originality/value

The proposed model will be very useful to managers in the manufacturing sector, as this method makes decision making easier, systematic, efficient and effective.

Details

Information Management & Computer Security, vol. 16 no. 3
Type: Research Article
ISSN: 0968-5227

Keywords

Article
Publication date: 30 October 2020

Adrija Majumdar and Arnab Adhikari

In the context of sharing economy, the superhost program of Airbnb emerges as a phenomenal success story that has transformed the tourism industry and garnered humongous…

Abstract

Purpose

In the context of sharing economy, the superhost program of Airbnb emerges as a phenomenal success story that has transformed the tourism industry and garnered humongous popularity. Proper performance evaluation and classification of the superhosts are crucial to incentivize superhosts to maintain higher service quality. The main objective of this paper is to design an integrated multicriteria decision-making (MCDM) method-based performance evaluation and classification framework for the superhosts of Airbnb and to study the variation in various contextual factors such as price, number of listings and cancelation policy across the superhosts.

Design/methodology/approach

This work considers three weighting techniques, mean, entropy and CRITIC-based methods to determine the weights of factors. For each of the weighting techniques, an integrated TOPSIS-MOORA-based performance evaluation method and classification framework have been developed. The proposed methodology has been applied for the performance evaluation of the superhosts (7,308) of New York City using real data from Airbnb.

Findings

From the perspective of performance evaluation, the importance of devising an integrated methodology instead of adopting a single approach has been highlighted using a nonparametric Wilcoxon signed-rank test. As per the context-specific findings, it has been observed that the price and the number of listings are the highest for the superhosts in the topmost category.

Practical implications

The proposed methodology facilitates the design of a leaderboard to motivate service providers to perform better. Also, it can be applicable in other accommodation-sharing economy platforms and ride-sharing platforms.

Originality/value

This is the first work that proposes a performance evaluation and classification framework for the service providers of the sharing economy in the context of tourism industry.

Details

Benchmarking: An International Journal, vol. 28 no. 2
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 24 November 2020

Sakthivel Murugan R. and Vinodh S.

This paper aims to optimize the process parameters of the fused deposition modelling (FDM) process using the Grey-based Taguchi method and the results to be verified based on a…

Abstract

Purpose

This paper aims to optimize the process parameters of the fused deposition modelling (FDM) process using the Grey-based Taguchi method and the results to be verified based on a technique for order preference by similarity to ideal solution (TOPSIS) and analytical hierarchy process (AHP) calculation.

Design/methodology/approach

The optimization of process parameters is gaining a potential role to develop robust products. In this context, this paper presents the parametric optimization of the FDM process using Grey-based Taguchi, TOPSIS and AHP method. The effect of slice height (SH), part fill style (PFS) and build orientation (BO) are investigated with the response parameters machining time, surface roughness and hardness (HD). Multiple objective optimizations were performed with weights of w1 = 60%, w2 = 20% and w3 = 20%. The significance of the process parameters over response parameters is identified through analysis of variance (ANOVA). Comparisons are made in terms of rank order with respect to grey relation grade (GRG), relative closeness and AHP index values. Response table, percentage contributions of process parameters for both GRG and TOPSIS evaluation are done.

Findings

The optimum factor levels are identified using GRG via the Grey Taguchi method and TOPSIS via relative closeness values. The optimized factor levels are SH (0.013 in), PFS (solid) and BO (45°) using GRG and SH (0.013 in), PFS (sparse-low density) and BO (45°) using TOPSIS relative closeness value. SH has higher significance in both Grey relational analysis and TOPSIS which were analysed using ANOVA.

Research limitations/implications

In this research, the multiple objective optimizations were done on an automotive component using GRG, TOPSIS and AHP which showed a 27% similarity in their ranking order among the experiments. In the future, other advanced optimization techniques will be applied to further improve the similarity in ranking order.

Practical implications

The study presents the case of an automotive component, which illustrates practical relevance.

Originality/value

In several research studies, optimization was done on the standard test specimens but not on a real-time component. Here, the multiple objective optimizations were applied to a case automotive component using Grey-based Taguchi and verified with TOPSIS. Hence, an effort has been taken to find optimum process parameters on FDM, for achieving smooth, hardened automotive components with enhanced printing time. The component can be explored as a replacement for the existing product.

Article
Publication date: 2 March 2020

Liz Hassad de Andrade, Jorge Junio Moreira Antunes and Peter Wanke

The aim of this paper is to provide an approach to analyze the performance of TV programs and to identify what can be done to improve them.

Abstract

Purpose

The aim of this paper is to provide an approach to analyze the performance of TV programs and to identify what can be done to improve them.

Design/methodology/approach

The Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), the Ng-model, Grey relational analysis (GRA), and principal component analysis (PCA) were applied to evaluate the programs, using audience, share, and duration as the performance criteria.

Findings

By comparing TOPSIS to the Ng-model, PCA, and GRA, we verified that SVD and bootstrap SVD TOPSIS provide a good balance between equal-weights TOPSIS and the other models. This is because SVD and bootstrap SVD TOPSIS break down the data to a higher degree, but are less impacted by outliers compared to the long tail models.

Practical implications

To determine which TV programs should be replaced or modified is a complex decision that has not been addressed in the literature. The advantage of using a multi-criteria decision-making (MCDM) approach is that analysts can choose as many criteria as they want to rank TV programs, rather than relying on a single criterion (e.g., audience, share, target rating point).

Originality/value

This work represents the first time that robust MCDM methodology is applied to an audience data set to analyze the performance of TV programs and to identify what can be done to improve them. This study shows the application of a detailed methodology that is useful for the improvement of TV programs and other entertainment industry content.

Details

Benchmarking: An International Journal, vol. 27 no. 3
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 5 May 2023

Peter Wanke, Jorge Junio Moreira Antunes, Antônio L. L. Filgueira, Flavia Michelotto, Isadora G. E. Tardin and Yong Tan

This paper aims to investigate the performance of OECD countries' long-term productivity during the period of 1975–2018.

Abstract

Purpose

This paper aims to investigate the performance of OECD countries' long-term productivity during the period of 1975–2018.

Design/methodology/approach

This study employed different approaches to evaluate how efficiency scores vary with changes in inputs and outputs: Data Envelopment Analysis (CRS, VRS and FDH), TOPSIS and TOPSIS of these scores.

Findings

The findings suggest that, during the period of this study, countries with higher freedom of religion and with Presidential democracy regimes are positively associated with higher productivity.

Originality/value

To the best of the authors’ knowledge, this is the first study that uses efficiency models to assess the productivity levels of OECD countries based on several contextual variables that can potentially affect it.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 20 August 2018

Amelia Bilbao-Terol, Mar Arenas-Parra, Susana Alvarez-Otero and Verónica Cañal-Fernández

Corporate social responsibility (CSR) rating agencies have arisen with the aim of providing external and reliable information about business behaviour. The purpose of this paper…

2806

Abstract

Purpose

Corporate social responsibility (CSR) rating agencies have arisen with the aim of providing external and reliable information about business behaviour. The purpose of this paper is to present a multi-criteria methodology for integrating CSR valuations with the financial performance of companies in a unique measure of global sustainability performance.

Design/methodology/approach

The authors present a hybrid TOPSIS methodology on transformed scores of both the CSR valuations and the financial ratios. The “attribute-specific evaluation” approach into Multi-attribute Prospect Theory (PT) has been applied and the Design of Experiments (DoE) is used with the TOPSIS value of the firm as the response variable.

Findings

The proposal has been applied to 118 companies evaluated by Vigeo and Covalence CSR agencies. The authors also have considered five financial ratios of the companies in order to assess their financial performance. Consistent aggregation for firms has been achieved. Relationships between the different rankings, both those of Vigeo and Covalence and the ones constructed in this research, have been analysed. All top 10 Global sustainable firms rank among the top 10 positions in at least one of the remaining rankings. The results show that Vigeo and Covalence provide different information about the CSR behaviour of the companies.

Research limitations/implications

Another interesting question is to study the discrepancies between Vigeo and Covalence, for example, in which areas there is the greatest divergence between the two agencies and what could be the reasons for this.

Practical implications

The results of this research could be of interest for both investors who want a global picture of companies in their selection process and stakeholders concerned with CSR issues who want to take advantage of different CSR ratings.

Originality/value

The application of PT softens the compensatory behaviour of the classical TOPSIS that may prove unsuitable for social evaluation. The DoE allows the aggregation of the weight sets from various decision markers. The combined methodology facilitates the scoring of new firms and the rank reversal problem can be mitigated with this methodology.

Details

Management Decision, vol. 57 no. 2
Type: Research Article
ISSN: 0025-1747

Keywords

Article
Publication date: 1 August 2016

Qian Li

The purpose of this paper is to evaluate and rank the influence of internet public opinion of China’s Government work in 2015 by weighted absolute degree of grey incidence with…

Abstract

Purpose

The purpose of this paper is to evaluate and rank the influence of internet public opinion of China’s Government work in 2015 by weighted absolute degree of grey incidence with TOPSIS.

Design/methodology/approach

This disaggregation method includes four main steps, determine the vector of weights for the factors by analytic hierarchy process, calculate the matrix of consistent effect measure, determine the weighted absolute degree of grey incidence with TOPSIS, rank and evaluate the events.

Findings

We get the ranking of internet public opinion of China’s Government work in 2015 by weighted absolute degree of grey incidence with TOPSIS. The result can be used for evaluating and ranking the influence of internet public opinion in China. The positive weighted absolute degree of grey incidence, the negative weighted absolute degree of grey incidence and the weighted absolute degree of grey incidence with TOPSIS have the same ranking results. The same ranking results show that the method of weighted absolute degree of grey incidence with TOPSIS has good consistency.

Practical implications

The weighted absolute degree of grey incidence with TOPSIS can be easily used for other evaluation.

Originality/value

The weighted absolute degree of grey incidence with TOPSIS is proposed and first used for evaluating and ranking the influence of internet public opinion of China’s Government work.

Details

Grey Systems: Theory and Application, vol. 6 no. 2
Type: Research Article
ISSN: 2043-9377

Keywords

Article
Publication date: 28 August 2009

Selçuk Perçin

Third‐party logistics (3PL) provider selection has gained great attention in logistics management literature. The purpose of this paper is to provide a good insight into the use…

4977

Abstract

Purpose

Third‐party logistics (3PL) provider selection has gained great attention in logistics management literature. The purpose of this paper is to provide a good insight into the use of a‐two‐phase analytical hierarchy process (AHP) and technique for order preference by similarity to ideal solution (TOPSIS) approach that is a multi‐criteria decision‐making methodology in the evaluation of 3PL providers.

Design/methodology/approach

In this paper, after the selection criteria of 3PL providers are determined by modified Delphi method, the weights of criteria have been calculated by applying the AHP method. The TOPSIS method is then employed to achieve the final ranking results. And an actual case example is presented to clarify the methodology. Sensitivity analysis is also given to demonstrate how sensitive the proposed model is to changes in the weights of different main criteria.

Findings

This model provides decision makers with a simple, flexible, and easy‐to‐use approach to evaluate potential 3PL providers efficiently. Findings demonstrate that the proposed benchmarking framework, with minor modifications, can be useful to all firms in their 3PL provider selection decisions.

Research limitations/implications

A two‐phase AHP and TOPSIS methodology is very flexible and suitable for various decision situations. However, selection of the appropriate 3PL provider requires consideration of multiple alternative solutions and evaluation criteria because of complex methodology, and hence it increases the effort.

Originality/value

This is probably the first time that an attempt has been made to apply the modified Delphi method, AHP and TOPSIS methodology in the decision of 3PL provider selection in a Turkish automotive supplier company. This is the most powerful motivation to consider this problem. In addition, the paper is especially of interest to managers as they make decisions on which criteria should be considered in the evaluation process and how a decision model should be structured by using a two‐phase AHP and TOPSIS methodology.

Details

Benchmarking: An International Journal, vol. 16 no. 5
Type: Research Article
ISSN: 1463-5771

Keywords

1 – 10 of over 3000