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Book part
Publication date: 25 January 2022

Vikas Gupta and Saurabh Kumar Dixit

This study aims to determine whether the branded luxury guestroom amenities provided in five-star hotels of Delhi influence the guest's hotel purchase decisions. It also…

Abstract

This study aims to determine whether the branded luxury guestroom amenities provided in five-star hotels of Delhi influence the guest's hotel purchase decisions. It also identified the amenities which are found to be most and least influential in affecting the guest's hotel selection and purchase behaviour. The study was conducted in the three upscale five-star hotels of Delhi. The selection of amenities and brands to be considered as luxury was based upon three focus group interviews with the room's division manager of the hotels. A structured questionnaire was drafted to identify the most and least useful hotel amenities among the respondents, influencing their hotel selection and purchase behaviours. Wi-Fi in the guestroom was found to be the most valuable amenity, with stationery items regarded as least valuable. It was also found that the guest's hotel selection and purchase decisions were significantly influenced when luxury branded amenities were placed in the guestroom. Guests were even found to pay extra when the hotel provided access to luxury branded amenities in the guestrooms. This is a novel attempt to find how the guests' hotel selection and purchase intentions are influenced by the placement of branded luxury amenities in guestrooms.

Details

The Emerald Handbook of Luxury Management for Hospitality and Tourism
Type: Book
ISBN: 978-1-83982-901-7

Keywords

Book part
Publication date: 13 May 2021

Vikas Gupta and Pranshu Chomplay

The purpose of this study is to find out the negative environmental, cultural and socio-economic effects of overtourism at prominent tourist destination in India focussing upon…

Abstract

The purpose of this study is to find out the negative environmental, cultural and socio-economic effects of overtourism at prominent tourist destination in India focussing upon Shimla. As well, the study will also try to identify the changes in the residents’ perceptions at these tourism sites experiencing overtourism. It will be based on the review of previous literature to find out the significant negative effects of tourism-related activities on the residents' attitudes and perceptions related to tourists. It will also discuss the negative impacts of overtourism on the overall destination image using the case study approach. It is confirmed through the study findings that overtourism has caused severe environmental, economic and socio-cultural impressions at the tourist destinations under study. It is also revealed that overtourism at these destinations has caused the increased water consumption, collection of huge litter masses, improper waste disposal and air pollution due to vehicular and other sources owing to upsurge in tourist activities. In the tourist destinations under study, overtourism has caused difficulties for the locals as the prices have risen and short-term rentals have caused housing shortages. These findings will be useful for the stakeholders in the tourism sector in India to devise strategies to prevent the over-exploitation of resources and take sufficient measures to reverse the negative impacts and simultaneously promote these destinations for sustainable tourism growth.

Details

Overtourism as Destination Risk
Type: Book
ISBN: 978-1-83909-707-2

Keywords

Book part
Publication date: 11 June 2021

Vikas Gupta and Garima Sahu

Purpose: This study purposes to explore the numerous factors that had affected the tourism industry during the novel coronavirus outbreak in India. It also discusses the…

Abstract

Purpose: This study purposes to explore the numerous factors that had affected the tourism industry during the novel coronavirus outbreak in India. It also discusses the guidelines, directives and measures proposed by reputed agencies and organisations on the importance of education and training of the staff and consumers to boost their confidence in travelling and enhance their re-visit and re-purchase intentions.

Design/Methodology/Approach: A comprehensive literature review of the directives, guidelines and measures proposed by World Health Organization (WHO), Food safety and standards Authority of India (FSSAI), Federation of Hotel and Restaurant Association of India (FHRAI) will be done to explore the possibilities that are emerging for the revival of the hospitality industry in India, especially through education and training.

Results: This study based on the review of literature discussed the various guidelines on safety and hygiene concerning COVID-19 based on the different sub-sectors of the entire tourism industry (Accommodation, Airlines and Attractions) including areas where their implementation is required, for example, guest handling at front of the house areas, receiving and material handling, guest rooms, restaurants, kitchens, room service, linen handling, customer handling in airlines and airports and guest transportation.

Originality: This study will be useful for the stakeholders in tourism to re-draft their standard operating procedures to thrive back and instil trust amongst the tourists related to their safe and healthy stay at the hotels. It will also help the stakeholders to appropriately train their employees and give their guests an unforgettable and safe inclusive hotel experience.

Details

Tourism Destination Management in a Post-Pandemic Context
Type: Book
ISBN: 978-1-80071-511-0

Keywords

Book part
Publication date: 6 September 2021

Vikas Gupta and Garima Sahu

Recently, the tourism industry in Asian countries has been adversely affected by two significant drivers: health emergencies and climatic changes. Virus outbreaks such as severe…

Abstract

Recently, the tourism industry in Asian countries has been adversely affected by two significant drivers: health emergencies and climatic changes. Virus outbreaks such as severe acute respiratory syndrome (SARS), Middle East respiratory syndrome coronavirus (MERS-CoV), Ebola, avian flu, Zika virus and H1N1 influenza virus have caused much greater damage to the tourism and travel industry of Asian countries as compared to the more localized natural disasters and crises such as tsunami, Kathmandu earthquake, Typhoon Mangkhut in Indonesia, etc., resulting in huge job losses, severe financial losses, shutdowns and human casualties. The purpose of this study is to briefly discuss the major viral outbreaks in the Asian countries and discuss their impact on the tourism industry. It will also discuss the resilience strategies taken by the Asian countries to re-emerge their tourism markets from these outbreaks. It will be based on the systematic review of the earlier literature on the various viral outbreaks and the corresponding resilience measures in the Asian peninsula. While the association between the pandemic and travel has been widely discussed in previous studies (Kuo, Chen, Tseng, Ju, & Huang, 2008; Lee, Son, Bendle, Kim, & Han, 2012), there is still no specific study which provides a comprehensive outlook on the various viral outbreaks and the tourism resilience strategies in Asia. It might also help the tourism industry stakeholders from the Asian countries to adequately identify and thoroughly plan for the possible future outbreaks and align resilience measures accordingly.

Details

Virus Outbreaks and Tourism Mobility
Type: Book
ISBN: 978-1-80071-335-2

Keywords

Content available
Book part
Publication date: 13 May 2021

Abstract

Details

Overtourism as Destination Risk
Type: Book
ISBN: 978-1-83909-707-2

Content available
Book part
Publication date: 26 March 2024

Abstract

Details

The Framework for Resilient Industry: A Holistic Approach for Developing Economies
Type: Book
ISBN: 978-1-83753-735-8

Content available
Book part
Publication date: 11 June 2021

Abstract

Details

Tourism Destination Management in a Post-Pandemic Context
Type: Book
ISBN: 978-1-80071-511-0

Content available
Book part
Publication date: 6 September 2021

Abstract

Details

Virus Outbreaks and Tourism Mobility
Type: Book
ISBN: 978-1-80071-335-2

Abstract

Details

Tourism Destination Management in a Post-Pandemic Context
Type: Book
ISBN: 978-1-80071-511-0

Abstract

Details

Tourism Destination Management in a Post-Pandemic Context
Type: Book
ISBN: 978-1-80071-511-0

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