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The impact of conflict and violence is not only limited to the conflict region itself, but it usually extends to neighboring countries and regions. The Syrian conflict is an example of border-sharing countries hosting a million refugees and re-adapting to the new situation. This case highlights the corporate social responsibility initiative of a Lebanese businessman and business owner in 2019. It explains how this businessman and his company reacted to the waves of Syrian refugees moving to his city in Lebanon. More particularly, it describes the pro-active reaction of the company during the Syrian refugee crisis in Lebanon and how this reaction has transformed from a donation-based to business-based solution and rearranged its priority to help Syrian refugees. The philanthropic experience of the company before the refugee crisis was donation-dominated. The case also outlines the forms the company and its owner have designed to provide traditional aids (shelters, food, and clothes) and creating jobs for refugees. It shows the need to change the managerial behavior and perspectives due to the unusual situation of conflict. This situation has created a unique experience of corporate social responsibility in Lebanon as an example of a refugee-hosting country.

The focus of this paper is to compare access to higher education by Syrian refugees in Jordan and Germany. Background of the Syrian refugee crisis and its scope are provided before delving into a description of the university-age population among Syrian refugees in both countries. The nature of access to higher education in both countries is first examined before conducting a comparative analysis of the two. Implications and recommendations for policy and practice are provided.

As host to over one million Syrian refugees, Lebanon continues to experience challenges addressing the needs of refugee families. This research examined the experiences of Syrian families with the refugee support system in Lebanon. The purpose of this study was to better understand the strengths and gaps in existing mechanisms of support for these Syrian families, including informal support from family, neighbors and community and more formalized support provided through entities such as nongovernmental organizations and United Nations agencies.

Data were collected from 46 families displaced by the war and living in Lebanon (N = 351 individuals within 46 families). Collaborative family interviews were conducted with parents, children and often extended family.

The data identified both strengths and gaps in the refugee support system in Lebanon. Gaps in the refugee support system included inadequate housing, a lack of financial and economic support, challenges with a lack of psychosocial support for pregnant women and support for disabled youth. Despite these challenges, families and community workers reported informal community support as a strong mediator of the challenges in Lebanon. Furthermore, the data find that organizations working with Syrian families are utilizing informal community support through capacity building, to create more effective and sustainable support services.

This study provides an overview of strengths and gaps in supports identified by refugees themselves. The research will inform the development and improvement of better support systems in Lebanon and in other refugee–hosting contexts.

Service providers can potentially play a critical role in responding to the global refugee crisis. However, recent evidence suggests that local service employees’ negative and inappropriate behavior is hindering efforts to alleviate the problems faced by refugees. As a response to the call to action to engage with the global refugee crisis in service context and adopting the transformative service research perspective, this paper aims to understand service employees’ motivations to engage in sabotage when they interact with refugees in service settings.

This paper focuses on the case of Syrian refugees in Turkey as a context. Using a netnographic study, this study analyzes comments by Turkish service employees in different social media groups and newspapers’ online platforms to reveal the motivations of those employees to engage in sabotage behavior.

The findings of this study revealed employees use five emerging themes as potential motivations to justify their sabotage behavior when serving refugees: perceived scarcity of resources, perceived fairness, perceived identity mismatch, perceived role of government and perceived role of other nations.

The findings of this study have implications for service organizations, communities and governments to manage, change and even remove some of those perceptions that lead to employee sabotage resulting in increased suffering of refugees.

To the best of the author’s knowledge, this is the first study to examine the employee sabotage behavior in the context of serving refugees.

The purpose of this paper is to explore how vulnerable refugee children's education can be supported in the first asylum country during a long-term, complex crisis. More specifically, the authors examine the impact of a remedial education (RE) program on academically challenged Syrian refugees' sustained learning and well-being in Jordan during a protracted emergency.

Using the 2012 United Nations human security framework, the authors analyze the quantitative results of program evaluation, supplemented by qualitative surveys and stakeholder interviews that asked about the aspirations of refugee children and their guardians, their school experience and the refugee–host community relationship.

The authors' data suggest that the program enhanced targeted Syrians' protection and empowerment. Their increased sense of safety and improved academic performance and learning motivation were likely owing to child-friendly classroom management and pedagogies that facilitated interactive and differentiated learning. Their human security was further strengthened when they learned with Jordanian children who experienced similar academic challenges and with teachers sympathetic to their plight. Meanwhile, a human security framework calls for humanitarian agencies' strategic engagement with local partners to ensure refugees' learning continuity.

Refugee education studies in first asylum countries are rare. Even rarer are studies focusing on academically low-achieving refugees with full consideration of the protracted and complex nature of a crisis. This study suggests effective measures to increase their human security while calling for humanitarian aid organizations to use long-term thinking.

Against the danger of a lost generation of Syrian children, both Turkish state and civil society organizations (CSO) have developed strategies to bridge the education gap of Syrian children. In that context, this chapter explores the relationship between the Turkish state and civil society in education provision for non-camp Syrian refugees between 2011 and 2016. Presenting civil society as a theoretical framework in refugee education, this study aims to contribute to the debates on education in an era of mass displacement on an institutional level. The role of civil society against the state in education for Syrian refugees is put under scrutiny with an emphasis on the repercussions of the unprecedented number of non-citizen students for state-centered, secular, and monocultural visions of education. In doing so, this study uses policy documents between 2011 and 2016 circulated by Ministry of National Education and data gathered from interviews conducted with representatives of state and CSOs.

The purpose of this paper is to bring a communication management perspective to how nations might use their involvement in humanitarian responses to refugee crisis in attempts to improve their global standing through a case study of Turkish efforts during the Syrian Civil War.

In order to assess the context of Turkey’s attempts to communicate its humanitarian response to the Syrian refugee crisis and its political discourse, the authors use a two-level analysis. The authors utilize a framing analysis and the informational framework of public diplomacy. The authors conduct a framing analysis of 14 speeches delivered by President Recep Tayyip Erdogan and Foreign Minister Mevlüt Çavusoglu at various international platforms in order to determine the frames and the information frame strategies employed. The authors investigate how Turkey managed its communication efforts and the ways in which the frames are used to reflect Turkey’s nation brand.

The analysis indicates that Turkey uses three frames: benevolent country, righteous side, and global power. These frames indicate that Turkey sees the refugee crisis as a problem resulting from the inefficiency of the international community and presents the “Turkish model” as the benevolent and righteous example to overcome these inefficiencies. Based on the information framework strategies used, it can be argued that the positive impact of these frames on the Turkish brand will be limited to certain audiences mainly due to the communication priorities of the country.

This study provides a novel communication management outlook on humanitarian aid and public diplomacy through an analysis of Turkey as an illustrative case exemplifying communication of development. This study also demonstrates a framework to assess the communication management strategies of other nations that are encountering global refugee crisis and similar humanitarian relief efforts.

This study aims to analyze the factors driving Syrian refugees into the informal labor market in Türkiye despite the existence of regulations and programs to facilitate their integration into the formal labor market.

This study presents results from a literature review of secondary sources and primary data collection through semi-structured interviews with key stakeholders and Syrian refugees.

The study shows that the implementation of policies and programs to boost formal employment among refugees has yielded limited results. Many refugees continue to operate within the informal economy. This informality is due to various socio-economic challenges, including anti-refugee sentiments, geographical restrictions and economic crises. The 2023 twin earthquakes have further exacerbated the vulnerable situation of refugees, intensifying the difficulty of achieving self-reliance.

The study’s drawbacks include a small sample size. This implies that the sample is not representative; therefore, results may lack generalizability.

The study’s findings could stimulate greater engagement in public policy, facilitate the management of public perceptions regarding refugees and provide support to the private sector, all to enhance the integration of Syrian refugees into the formal labor market.

This study addresses crucial areas previously unexplored, including the impact of economic and natural disaster crises on the labor market integration of refugees. To the best of the author’s knowledge, by investigating these factors for the first time, this study offers novel insights into their influence on refugees’ labor market integration.

This paper presents an empirical study of a Syrian refugee workforce in textile export from Jordan. The purpose of this study is to determine the challenges of integrating Syrian refugees into the local workforce and to consider the implications of these challenges for the global supply chain aiming to create stable trade.

Data were collected via three face-to-face focus group interviews with refugee workers and managers at a clothing factory site in Al-Duleil, Zarqa. Data were analysed using the Gioia methodology.

Worker attitudes, factory environment, and government support are important factors for refugees' workforce participation. The success of integrating Syrian refugees into the Jordanian workforce was largely a matter of their attitudes, commitment and motivations for taking up manufacturing work. Misconceptions about the roles refugees will undertake were identified, which results in fewer people becoming self-sufficient through employment.

This research contributes to understanding refugees' long-term integration in the host country by investigating refugee workers' and their managers' perspectives. Considering the views of multiple stakeholders enrichs the literature on refugees' integration.

Understanding refugees' perspectives facilitates their integration in the host country which leads to improvement in their wellbeing and quality of life. More broadly, Jordan's approach to integrating refugees into the economy is seen as a development opportunity rather than a crisis to be handled.

Rather than focus on the procedures of integrating refugees in the host country, this study provides the voices of refugee migrant workers themselves, thereby offering a more complete picture of those factors shaping refugees' (dis)integration in local communities.

Turkey has been hosting the largest Syrian refugee migration in the world since 2011, which has necessitated a continuous change in state-level measures to cater for the deficiencies of a forced displacement ranging from economic to social and educational instruments. Despite constructive national policies and legislation of the Turkish government and financial support, refugee access and enrollment in higher education (HE) stand as an issue for a number of reasons. The chapter aims to highlight opportunities and challenges that Syrian refugee students (SRSs) have been experiencing since their immigration to Turkey and it examines HE policies in socio-economic, cultural and political contexts. The study, while making use of Bronfenbrenner’s (2001) bioecological theory of development, adapts it to the context of refugee students in HE. Discussions are supported by reports, laws and circulars to make note of the main principals of the HE policies of Turkey for SRSs as well as their implications in both Syrian and Turkish contexts. During this process, the international and comparative nature of the study is maintained by referring to similar policies for refugees in other host countries and implications for the international arena.