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The chapter discusses pedagogical models of digital learning in the United Kingdom with a focus on online and blended learning, rolled out as a case study in one university. The chapter appraises the effectiveness of the model that implemented and foregrounded the evidence in the wider literature on models of digital learning in higher education. The chapter provides thematic analysis and methodological opportunities for the improvement of practice and presents a set of implementation implications and pitfalls to avoid for higher education institutions in Africa. Furthermore, a number of trends regarding the blending of learning and communication synchrony in digital learning have also been identified.

This chapter explores the challenges and opportunities that teaching and learning in a synchronous online environment pose by examining information literacy (IL) provision at the Open University (OU), which will serve as a case study.

The OU provides distance education. While its flexibility offers more individuals an opportunity to start a course, it can be more challenging to ensure students develop their skills and knowledge and calls for innovative and engaging teaching methods.

The OU Library’s Live Engagement Team runs a program of digital information literacy (DIL) sessions. The team’s online pedagogy is built on retention and success and involves the careful planning, designing and delivering of DIL sessions, creating numerous interactive moments to increase teaching effectiveness.

The virtual enquiry desk allows students to consult library staff synchronously via the library helpdesk’s webchat service, which is delivered 24 hours a day. One of the advantages of this service is that students interact directly by having a dialogue with library staff in which they can ask further questions.

Both services carry out continuous reviews of the ways they operate, innovate and intervene. The chapter provides first-hand experiences of what has worked well in information literacy teaching in synchronous online spaces.

The use of collaborative group work is an important teaching and learning strategy for online and blended courses. However, the challenges of collaborative group work, such as the lack of online technology skills, time conflicts, differences in team member participation, and logistics of online and blended teamwork, often leave students dissatisfied by the process. To maximize the benefits and minimize the challenges, students should be supported in the development of skills with the use of relevant (often emerging or Web 2.0) online technologies and the development of skills related to online and blended collaborative group work. The Phases and Scaffolds for Technology Use and Collaborative Group Work course design process was developed to address this need and is shared in this chapter along with an action research-based case study designed from an action research approach. The purpose of this study was to find out what students thought about the aforementioned course design process, as well as to find out which online tools were most beneficial for online collaborative group work. Based on the results of the survey, the Phases and Scaffolds for Technology Use and Collaborative Group Work course design process had a positive impact on student satisfaction, student learning, and student success and the most beneficial and valued online collaborative group work tools included Skype, Google Docs, and Adobe Connect.

Online learning in higher education has, until most recently, been delivered primarily through learning management systems (LMS) such as BlackBoard, Moodle, and others. However, responding to budgetary concerns and burgeoning enrollments, delivery of online learning via multiple open source (free) formats, is quickly becoming an attractive and inexpensive option for online distance and learning programs. Multi-user virtual environments, or MUVEs, are one such option that provides an interactive and socially rich learning experience for learners. In this chapter, the authors propose a dually fused pedagogical framework that has the potential to provide both asynchronous and synchronous online learning activities the elicit critical thinking skills and that further align with additional skills twenty-first century learners and instructors need to compete in today's global society.

Higher education has to develop personal and professional competences of students and to improve their knowledge and skills as well as their sense of civic engagement and understanding of cultural and social issue. Moreover, higher education research suggests that the use of technology, e-learning and online course can provide a powerful learning experience for students (Volman, 2005). Thus, e-service-learning (E-SL), “…an electronic form of experiential education and incorporates electronically supported service learning” (Malvey, Hamby, & Fottler, 2006, p. 187) could be a teaching and learning methodology to reach these goals. Indeed:

it is delivered online and uses the Internet and state of the art technologies that permit students, faculty, and community partners to collaborate at a distance in an organized, focused, experiential service-learning activity, which simultaneously promotes civic responsibility and meets community needs. (Malvey et al., 2006, p. 187)

it is delivered online and uses the Internet and state of the art technologies that permit students, faculty, and community partners to collaborate at a distance in an organized, focused, experiential service-learning activity, which simultaneously promotes civic responsibility and meets community needs. (Malvey et al., 2006, p. 187)

Starting from a theoretical analysis of the evolution of E-SL, this chapter describes a case study of the use of E-SL in English Language Teaching (ELT) education and reveals the effects that it produces on the development of digital skills, teaching abilities and professional identity of pre-service teachers.

Online, distance, and eLearning (ODeL) continue to gain recognition as a mandatory component of delivery of education in institutions of higher learning (IHL) around the world following the outbreak of coronavirus disease (COVID-19). This paradigm shift is informed by the need to ensure uninterrupted, valuable, and safe learning experiences for learners during the pandemic. However, governments ordered the closure of schools and colleges following the declaration of COVID-19 as a world pandemic by the World Health Organization (WHO). A report by United Nations Educational, Scientific and Cultural Organization revealed that there was a significant loss of schooling time following the closure of educational facilities which affected over 1.5 billion learners in 194 nations globally. This study explored the use of online approaches to intensify online learning efficacy in IHL. Data collection was conducted using qualitative methods and data analysis done using themes and sub-themes. Findings from this study indicate that students’ engagements on discussion forums are consistent with collaborative learning. Results further support the view that regular, prompt, and meaningful feedback is critical in promoting constructive learning and reflection among students. Based on the findings of this study, practical implications are discussed for stakeholders interested in establishing and strengthening effective delivery of online learning content to enhance students’ learning experiences.

In an educational era focused on expectations related to program accreditation, academic integrity is paramount to program success and credibility. Because Internet-based learning is not limited to geographical or political lines drawn on a map, there is a certain amount of ambiguity regarding the application of regulations and laws governing online learning and how they are enforced. Managing the financial and accreditation needs of institutions with authentic and appropriate methods of teaching, learning, and assessment is a precarious balance – one in which the potential for misbehaving online can quickly tip the scales to the side of questioning the credibility of online learning and misusing power in terms of data privacy. Wendy Kraglund-Gauthier and David Young explore the issue of how online students misbehave when being tested at a distance, what technological challenges emerge when verifying the identity of online students, and issues of privacy. They also include a comparison of methods used to confirm the identity of online students. In light of the inherent challenges that emerge alongside the demand for more technology-based screening tools and devices, Kraglund-Gauthier and Young question whether solutions lie in competence-based assessment for learning, rather than a reliance on surveillance. They argue that in spite of stakeholders' best efforts and best intentions, legislation directed at ensuring online privacy is fraught with potential challenges.

Covid-19 pandemic has affected all sectors in the economy. Among them, education sector is one of the most influenced fields. This chapter presents a case of a faculty in a state university in Sri Lanka which underwent a transformation toward online teaching, learning, and assessment mode with the Covid-19 pandemic. The unexpected conversion to online mode impacted many parties, and among them, the lecturers and students were mostly affected within universities. The author explored the perception of students and lecturers on this unexpected compulsory transformation and identified how they perceive this new normal in teaching, learning, and assessment. In addition, the benefits and challenges faced, and the pre and post views on online experience were also studied. An online survey with students and a series of interviews with lecturers were exercised for data collection. The views that students have on online learning were different among the various study program levels, and the benefits and challenges faced by the different student groups also varied. Further, the lecturers had different perceptions on teaching the different level programs and subjects. These aspects are discussed in detail throughout the chapter, and at the end, suggestions for making the online mode more effective are presented.

The world is changing rapidly and unexpectedly. COVID-19 is a warning sign that future generations need to be prepared for the volatile, uncertain, complex and ambiguous (VUCA) world where more complex situations remain to be seen. Students from all walks of life should have equal access to quality education that can equip them with skills to cope with new challenges. Although the inclusion of students with special needs in Thailand has allowed them to have academic and social interaction with non-special needs students in higher education institutions, little is known regarding how COVID-19 has impacted them and how they have navigated online learning. What are the learning challenges that college students with special needs face? Digital learning in response to the COVID-19 pandemic can be an even more significant challenge for students with special needs. However, some of them may feel online learning is a lifeline and a nice learning accommodation. Is it possible that they may want to continue to stay in remote accommodations, even if face-to-face classes resume? Would any of the practices return to normal and be fruitful for the VUCA world? Using data collected through in-depth interviews, this chapter identifies learning challenges confronting special-needs college students through the lens of a right-based approach and how inclusive digital learning can turn these challenges into opportunities and help these students flourish in a VUCA future. This chapter begins with a brief historical background of inclusive education policy in Thailand's higher education institutions. The chapter then, using a case study of KU, Thailand, identifies and discusses existing challenges and problems currently facing special needs learners and analyses how universities can help them to deal with and overcome such challenges. Finally, the chapter discusses the opportunities and challenges of how inclusive digital learning can play a pivotal role in elevating the learning experience and outcomes of Thai college students with special needs in the VUCA World.