Search results

1 – 10 of over 43000
Click here to view access options
Article
Publication date: 8 May 2009

Yanqun He, Shuk‐Man Cheung and Siu‐Keung Tse

There have been mixed results regarding the impacts of satisfaction, service quality and service value on consumer loyalty. The purpose of this paper is to investigate the…

Downloads
1007

Abstract

Purpose

There have been mixed results regarding the impacts of satisfaction, service quality and service value on consumer loyalty. The purpose of this paper is to investigate the moderating effects of switching costs between the three antecedents and consumer loyalty via four loyalty dimensions, i.e. repurchase intentions, appreciating behavior, complaining behavior, and price‐increase tolerance.

Design/methodology/approach

A conceptual framework is developed where the canonical correlations among the antecedents and components of consumer loyalty are analyzed. Three hypothesis sets are proposed and tested based on 12 service industries in Hong Kong markets.

Findings

The findings provide strong evidence of the moderating effects on repurchase preference, but only partial support on the other three loyalty dimensions.

Practical implications

The above findings enable managers to adjust their strategies in response to varying levels of switching costs among services, which affect the relationships between the three primary antecedents and repurchase preference.

Originality/value

Consumer loyalty is considered as an important source of competitive advantages for service firms. Although potential antecedents of loyalty, including satisfaction, service quality and service value, have been identified, their influences on loyalty vary among different service industries. This research highlights the moderating effects of switching costs on the four consumer loyalty dimensions.

Details

Journal of Chinese Entrepreneurship, vol. 1 no. 2
Type: Research Article
ISSN: 1756-1396

Keywords

Click here to view access options
Article
Publication date: 9 January 2007

Fatma Ben Salem and Ahmed Masmoudi

This paper aims to discuss a comprehensive analysis of the effects of torque and flux hysteresis bands on the inverter average switching frequency considering an induction…

Abstract

Purpose

This paper aims to discuss a comprehensive analysis of the effects of torque and flux hysteresis bands on the inverter average switching frequency considering an induction machine drive under the control of the Takahashi DTC strategy.

Design/methodology/approach

The analysis of the effects of torque and flux hysteresis bands on the inverter average switching frequency is carried out taking into account the speed range and the sampling period.

Findings

It has been found that the inverter average switching frequency could be more or less taken down according to the speed range and the sampling period by selecting suitable flux and torque hysteresis bands.

Research limitations/implications

This work should be extended by an experimental validation of the established results.

Practical implications

The reduction of the inverter switching frequency is of great importance in direct torque controlled induction motor drive as far as it leads to a decrease of the torque ripple and an increase of the efficiency.

Originality/value

For given torque and flux hysteresis bands, the inverter average switching frequency presents nonlinear shape. Given the fact that the flux switching frequency is a linear function of the speed, one can conclude that the nonlinearity of the inverter average switching frequency is due to the torque switching frequency. This statement has been proven by the introduction of the so‐called focal speeds for the torque switching frequency turns to be null.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering, vol. 26 no. 1
Type: Research Article
ISSN: 0332-1649

Keywords

Click here to view access options
Article
Publication date: 2 May 2017

Jernej Černelič, Robert Brezovnik, Primož Sukič and Martin Petrun

This paper aims to present two hysteresis-control algorithms designed for medium-frequency, direct-current, resistance-spot-welding (MFDC RSW) systems. The first proposed…

Abstract

Purpose

This paper aims to present two hysteresis-control algorithms designed for medium-frequency, direct-current, resistance-spot-welding (MFDC RSW) systems. The first proposed control algorithm (MSCHC) eliminates the short switching cycles that can occur when using the existing hysteresis-control algorithms. This control minimises the number of switching cycles that are needed to generate the selected welding current. The welding-current ripple can be high when using this control algorithm. Therefore, a second algorithm (HCRR) is presented that reduces the welding-current ripple by half.

Design/methodology/approach

The proposed hysteresis controllers consist of the transformer’s magnetic-flux-density hysteresis regulator and a welding-current hysteresis regulator. Therefore, the welding current must be measured and the saturation of the iron core must be detected. The proposed hysteresis controller supplies the inverter with the signals needed to generate the supply voltage for the RSW transformer, which then generates the selected welding current.

Findings

The proposed MSCHC algorithm produces the smallest possible number of switching cycles needed to generate the selected welding current. The high welding-current ripple can be reduced if the number of switching cycles is increased. The observed number of switching cycles and the welding-current ripple change if the welding resistance and/or inductance change.

Originality/value

The number of switching cycles can be minimised when using the first proposed control algorithm (MSCHC), and so the switching power losses can be minimised. If the welding-current ripple produced by the first control algorithm is unacceptable, the second control algorithm (HCRR) can reduce it by increasing the number of switching cycles.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering, vol. 36 no. 3
Type: Research Article
ISSN: 0332-1649

Keywords

Click here to view access options
Article
Publication date: 4 January 2022

Khairul Anuar Kamarudin, Ainul Islam, Ahsan Habib and Wan Adibah Wan Ismail

This paper aims to investigate the effect of auditor switching and lowballing on conditional conservatism, particularly how different types of auditor switching, namely…

Abstract

Purpose

This paper aims to investigate the effect of auditor switching and lowballing on conditional conservatism, particularly how different types of auditor switching, namely, upward, downward and lateral switching to/from Big 4 and industry specialists, affect earnings quality in the following selected Asian countries: Indonesia, Malaysia, the Philippines, South Korea and Thailand.

Design/methodology/approach

Using conditional conservatism as a proxy for earnings quality, this study hypothesises that upward switching from non-Big 4 to Big 4 auditors, or from non-specialist to specialist auditors, would result in high conditional conservatism, while downward switching would lead to low conditional conservatism. The study further tests whether lowballing provides a viable explanation for reduced earnings conservatism in firms that switch from Big 4 to non-Big 4 auditors, or from specialist to non-specialist auditors.

Findings

The analysis, on a sample of 28,073 firm-year observations from 2007 to 2016, shows that the decision to downgrade auditors leads to lower conditional conservatism in the year of switching, compared with other firms and the pre-switching year. The evidence further shows that, when firms downgrade their auditors, lowballing contributes to a decrease in conditional conservatism in the first year of audit switching. Further, this research finds that switching to specialist auditors will result in increased conditional conservatism, while switching from specialist auditors to non-specialist auditors will result in reduced conditional conservatism.

Practical implications

The findings of this study are useful to investors who are looking to diversify their investment portfolio in developing markets, as evidence about auditor switching and quality of financial reporting may be an important factor in their investment decisions. Downward auditor switches and lowballing could act as red flags to investors in the sense that these events could signal a decrease in conditional conservatism and, hence, quality of earnings.

Originality/value

This research offers new evidence to support the view that management decisions to switch to lower-quality auditors will force newly appointed auditors to acquiesce to clients’ demands for reporting low-quality earnings.

Details

Managerial Auditing Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0268-6902

Keywords

Click here to view access options
Article
Publication date: 17 January 2022

Hong-Lei Mu and Young-Chan Lee

The objective of this study is twofold: first, to investigate the determinants of customers' switching intention from traditional payments to proximity mobile payments…

Abstract

Purpose

The objective of this study is twofold: first, to investigate the determinants of customers' switching intention from traditional payments to proximity mobile payments (PMPs) during the COVID-19 pandemic for specific insight on how these factors shape customers' switching intentions; second, this study discusses the relationship between traditional payments and PMP services.

Design/methodology/approach

The study data were collected from individual customers who used both traditional payments and PMP in a physical store during the COVID-19 pandemic. Structural equation modeling (SEM) was applied to analyze the validity of the variables and the causal relationships among variables based on 305 valid data.

Findings

The results show that the factor of traditional payments, that is, dissatisfaction positively and significantly influenced customers' switching intention. Factors of PMP, namely perceived usefulness (PUF) and perceived ease of use (EOU), positively and significantly impacted switching intention. In addition, the relationship between traditional payments and PMP, that is, low perceived substitutability was found to negatively influence switching intention, PUF and EOU.

Research limitations/implications

First, the study targets are customers with experience in using PMP after the COVID-19 pandemic. It is suggested to compare customers who had experience using PMP before and after the COVID-19 pandemic. Second, although cash and bank cards belong to the category of traditional payments, they have different degrees of contact when transactions occur. The contact rate of bank cards is lower than that of cash. This study did not differentiate between cash and bank cards, which is the main limitation.

Originality/value

First, this study provides a reference to examine mobile payment usage from the perspective of both incumbent and alternative services conjointly under emergency situations, especially during the COVID-19 pandemic. Second, the application of migration theory to the context of mobile payment extends existing research on mobile payment. Third, this study is among the first to investigate the relationship between traditional payments and PMP.

Details

International Journal of Bank Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-2323

Keywords

Click here to view access options
Article
Publication date: 31 December 2021

Alperen Pekdemir and Ali Bekir Yildiz

This paper aims to propose a new unified and non-ideal switch model for analysis of switching circuits.

Downloads
39

Abstract

Purpose

This paper aims to propose a new unified and non-ideal switch model for analysis of switching circuits.

Design/methodology/approach

The model has a single unified structure that includes all possible states (on, off) of the switches. The analysis with the proposed switch model requires only one topology and uses the single system equation regardless of states of switches. Moreover, to improve accuracy, the model contains the on-state resistance and capacitive effect of switches. The system equations and the states of switches are updated by control variables, used in the model.

Findings

There are no restrictions on circuit topology and switch connections. Switches can be internally and externally controlled. The non-ideal nature of the model allows the switch to be modeled more realistically and eliminates the drawbacks of the ideal switch concept. After modeling with the proposed switch model, a linear circuit is obtained. Two examples related to switching circuits are included into the study. The results confirm the accuracy of the model.

Originality/value

This paper contributes a different switch model for analysis of switching converters to the literature. The main advantage of the model is that it has a unified and non-ideal property. With the proposed switch model, the transient events, like voltage spikes and high-frequency noises, caused by inductor and capacitor elements at switching instants can be observed properly.

Details

COMPEL - The international journal for computation and mathematics in electrical and electronic engineering , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0332-1649

Keywords

Click here to view access options
Article
Publication date: 8 April 2014

Vania Vigolo and Fabio Cassia

The purpose of this paper is to explore loyalty and switching behavior among corporate energy customers in Italy. Thanks to the recent liberalization process, firms have…

Downloads
670

Abstract

Purpose

The purpose of this paper is to explore loyalty and switching behavior among corporate energy customers in Italy. Thanks to the recent liberalization process, firms have now the opportunity to evaluate alternative energy providers and try to reduce their energy expenses. Nonetheless their switching rate in Italy is currently as low as 6.3 percent.

Design/methodology/approach

The study is based on a cross-sectional analysis of the switching behavior of a sample of 110 Italian small and medium firms that purchase natural gas from a middle-sized natural gas supplier.

Findings

The analysis emphasizes the role of price convenience (but not of dissatisfaction with the service provision) as a driver of the intention to switch to a new supplier. The negative impact of procedural and relational switching costs on the intention to switch emerges, as well.

Research limitations/implications

The sample size was quite limited. Moreover participants were all customers of one natural gas supplier only.

Practical implications

The findings highlight the need for gas service providers to focus on customer orientation and loyalty to stimulate customer loyalty and not just customer repurchases.

Originality/value

Whilst a few studies have explored switching behavior and loyalty among private energy customers, this study investigates this issue among corporate energy customers.

Details

The TQM Journal, vol. 26 no. 3
Type: Research Article
ISSN: 1754-2731

Keywords

Click here to view access options
Article
Publication date: 2 November 2021

Abu Hanifa Md. Noman, Cong Zhao and Kaveh Asiaei

The development and maintenance of a long-term relationship with customers are essential for banks to bolster their profits and thrive in a competitive environment. This…

Abstract

Purpose

The development and maintenance of a long-term relationship with customers are essential for banks to bolster their profits and thrive in a competitive environment. This study aims to explore the key factors that influence individuals' bank-switching behavior in the Malaysian retail banking industry to provide insights to bank managers to develop effective customer retention strategies.

Design/methodology/approach

A convenient sampling technique was used to distribute questionnaires to bank customers in Malaysia. A total of 312 utilizable questionnaires were obtained for further analysis. For the data analysis, the authors used explanatory factor analysis (EFA), confirmatory factor analysis (CFA) and logit and probit models to identify the determinants of bank-switching behavior of bank customers in Malaysia.

Findings

This study revealed that switching costs, effective advertising from competitors, inconvenience, price factor and service failures significantly influence customers' retail bank-switching behavior in the Malaysian context. The findings bring some significant policy implications for bank management decisions.

Research limitations/implications

The non-probability, convenience online sampling method may not be generalized to the population. However, the descriptive demographic statistics show that the findings provide a reasonable representation of the Malaysian population.

Originality/value

This study empirically investigates the determinants of individual customers' retail bank-switching behavior in the Malaysian context. This study is the first of its kind to observe the unique feature of price factor as a determinant of individual customers' switching behavior in the Malaysian retail banking industry, contrasting previous similar studies in different countries.

Details

International Journal of Bank Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-2323

Keywords

Click here to view access options
Article
Publication date: 19 November 2021

Anne-Maria Holma, Anu Bask, Antti Laakso and Dan Andersson

This paper aims to develop a framework for switching a service supplier in a supply network.

Abstract

Purpose

This paper aims to develop a framework for switching a service supplier in a supply network.

Design/methodology/approach

The study builds on existing literature in the field of purchasing and supply management, public procurement (PP) and the Industrial Marketing and Purchasing approach, as well as on an illustrative example case, from the PP context, of a supplier switch in a service delivery process.

Findings

During a switching process, the buyer must simultaneously manage the ending of a relationship with the incumbent supplier and the beginning of a relationship with a new supplier. Collaboration with the focal suppliers to develop a service process with standardized components prevents disruptions in the service processes and reduces the impact of the switch on the wider network.

Research limitations/implications

The conceptualization suggested in this paper needs to be further explored in different empirical contexts to assess its practical adequacy.

Practical implications

Practitioners responsible for service procurement can use the findings to develop collaboration with suppliers, both when it comes to service process development and to the switching process. Furthermore, the authors highlight the importance of ending competencies and the development of an exit plan to conduct a “beautiful exit.”

Originality/value

The paper integrates relationship initiation and ending studies, as well as procurement process models to develop a refined switching process framework. Many PPs rely on short-term relationships due to the legal obligation to frequently invite suppliers to tender, thus understanding the supplier switching process is important both for private and public sector actors.

Details

Journal of Business & Industrial Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0885-8624

Keywords

Click here to view access options
Article
Publication date: 31 August 2021

Peter Sin Howe Tan, Yuen Onn Choong and I-Chi Chen

The aim of this paper is to explore the relationship between perception of service quality, student satisfaction, switching barriers on behavioural intentions among…

Abstract

Purpose

The aim of this paper is to explore the relationship between perception of service quality, student satisfaction, switching barriers on behavioural intentions among private higher education institutions (HEIs) with self-accreditation status in Malaysia.

Design/methodology/approach

A total of 388 valid questionnaires were collected via a self-administered questionnaire from the undergraduate students of private HEIs with self-accreditation status in Malaysia. PLS-SEM has been employed for hypotheses testing.

Findings

The results show that student perceived service quality is positively influence student satisfaction and student behavioural intentions, particularly the positive word-of-mouth (WOM). The relationship of student perceived service quality and student behavioural intentions is fully mediated by student satisfaction. However, there is no mediating effect found for the switching barriers on the relationship between student satisfaction and behavioural intentions.

Research limitations/implications

This study's findings are only generalizable to the private HEI with self-accreditation status in Malaysia. The paper contributes to the body of knowledge in the areas of service quality, satisfaction, switching barriers and behavioural intentions. These findings provide valuable insight to the private universities management and policymakers to improve existing policies and practices in order to formulate effective strategies to attract potential new students and retain the existing students through the delivery of high-quality services.

Originality/value

This study's findings have reconfirmed that the causal relationship of perceived service quality-satisfaction-behavioural intentions model. Switching barriers has treated as the mediator which received less attention in the context of private higher education sector. Thus, this study broadens the exiting body of knowledge and advances the understanding of how switching barriers play a crucial role by influencing students' behavioural intention, particular WOM.

Details

Journal of Applied Research in Higher Education, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2050-7003

Keywords

1 – 10 of over 43000