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The purpose of this paper is to develop a process model for the role transformation of vulnerable consumers through support services.

The study is based on four years of participant observation at a community-based support service and in-depth interviews with the consumers. Visual ethnography was used to document the process of the consumers' role transformation through service exchanges.

The main outcome of this study is a consumer transformation model, describing consumers' role transformation processes, from recipients to generic actors. The model demonstrates that vulnerable consumers will transform from recipients to quasi-actors before becoming generic actors.

Vulnerable consumers' participation in value cocreation can be promoted by providing social support according to their dynamic roles. By enabling consumers to participate in value cocreation, social support provision can become sustainable and inclusive, especially in rural areas affected by aging and depopulation. Transforming recipients into generic actors should be a critical aim of service provision in the global challenge of aging societies.

Beyond identifying service factors, the research findings describe the mechanism of consumers' role transformation process as a service mechanics study. Furthermore, this study contributes to transformative service research by applying social exchange theory and broadening service-dominant logic by describing the process of consumer growth for individual and community well-being.

Innovation ecosystems (IEs) have attracted the attention of policymakers and researchers because of their potential to positively affect territories, creating shared value. However, due to the fragmentation of IEs, how this happens in different IEs has been explored only partially. This research aims to bridge this gap, aiming to support policymakers in understanding how to foster shared value in diverse IEs.

The paper identifies, based on the literature, two “drivers of aggregation” of IE's actors as key dimensions characterizing shared value in IEs, namely physical proximity and dominant issue. If these are combined, three archetypes emerge: Hub- and Chain-Driven, Place-Driven, Competence- and Issue-Driven IEs.Then, elements useful for understanding shared value creation in these archetypes are framed and studied in real cases.

Results reveal that aggregation drivers affect shared value creation, which differ among archetypes: in Competence- and Issue-Driven IEs alignment is challenged by the low physical proximity, which in Place-Driven IEs is high, but not enough to grant shared value; in Hub- and Chain-Driven IEs, the hub is the orchestrator, representing both a driver and a risk.

Differences in shared value creation processes relate to the set-up of the IE, which has relevant implications for policy definition. In Competence- and Issue-Driven IEs, policies at diverse levels align in funding and promoting the IE; in Place-Driven IEs, policies support anchors' development on-site; in Hub- and Chain-Driven IEs, policies, sometimes absent, should foster partnerships for projects for the territory, IE's enlargement and resilience.

The purpose of this paper is to analyse supply chain network management (SCNM) in the context of emergency preparedness management (EPM). The results of this study revealed that civil-military relations are essential for EPM to function as a coordinated approach to safety and security, and are necessary to respond effectively to complex emergencies and mitigating threats to developed countries. Civil-military relations are still a concern in the context of communication, the exercise of authority, and the coordination of emergency supplies (ES) to emergency operations.

This qualitative study is based on field observations, with attention focused on the EPM of Sweden, Finland, and Poland. The analysis of a broader SCNM through EPM was supported by semi-structured interviews among civil-military actors in Sweden, information collected from informal conversations known as “hanging out”, and secondary materials. Empirically, the analysis included a variety of civil-military relationships and identified implications for management, policy, and planning that are applicable to developed countries.

The management of civil-military relations is a meaningful resource when used as an overall approach for safety and security. The integration of civil-military relations in EPM in the planning of ES is a long-standing and complex matter. The management of Swedish civil-military relations in EPM is recognising that implications for management are imbedded in continuous policy changes in, for example, the Swedish policy history. Civil-military relational complications that arise in the field of operations are impossible to anticipate during emergency planning, as those complications are grounded in policy changes.

Escalating threats to developed countries are highlighted. The study underlines the primary measures used in studying military involvement in EPM. An understanding of SCNM as a choice for management can be obtained in future research that focuses on a broader role of the military in EPM. Sweden has emphasised a clearer role for the military by reactivating total defence planning and by evolving common practices and processes with civil actors in civil defence. Meanwhile, Poland and Finland are increasing their focus on supporting the management of civil-military policies on safety and security regarding communication, authority, and developing coordination. Consistent with findings from previous reports on SCNM, civil-military relations are essential for EPM. This study confirmed the importance of civil-military coordination, the management and practice of authority, and shared forms of communication.

A major problem of business process modelling languages that primarily express the flow of activities is the limited support for actor modelling provided by rigid swimlane concepts. Thus, the aim of this work is to present a general approach for actor modelling in business processes that supports different layers of abstraction, thereby increasing the expressiveness and avoiding inaccuracy and redundancy.

The proposed actor modelling approach supports task-based assignment of actors and roles based on deontic logic and speech act theory. The semantics of the approach is formally specified based on abstract state machines.

The new approach for actor modelling is more expressive and provides the possibility to reduce the structural complexity of the process flow as shown by a case study and a comparison of an ordinary business process modelling approach using swimlanes and the actor modelling approach based on the workflow resource patterns. In particular, the evaluation showed that important patterns such as separation of duties and retain familiar are only supported by the actor modelling approach.

The research is to some degree in the context of the business process model and notation as a representative of a business process modelling language using swimlanes.

Different gradations concerning the extent to which actor modelling is supported make the new approach outstanding for modelling activities, actors, and constraints in an expressive and legible way.

This study aims to examine the role of support actors in promoting or hindering access to public services/spaces for migrant agricultural workers (MAWs) and to determine the factors that influence adequate support for this population.

Using a situational analysis methodology, the authors carried out focus groups and interviews with 40 support actors complimented by a community scan (n = 28) with public-facing support persons and a community consultation with migrant farmworkers (MFWs) (n = 235).

Two major themes were revealed: (In)access and (In)action and Blurred Lines in Service Provision. The first illustrated how support actors could both reinforce or challenge barriers for this population through tensions of “Coping or Pushing Back on Constraints” and “Need to find them first!” Justification or Preparation? Blurred lines in Service Provision encompassed organizational/staff’s behaviors and contradictions that could hinder meaningful support for MFWs revealing two key tensions: “Protection or performance?” and “Contradicting or reconciling priorities? Our findings revealed a support system for MAWs still in its infancy, contending with difficult political and economic conditions.

Service providers can use research findings to improve supports for MAWs. For example, addressing conflicts of interests in clinical encounters and identification of farms to inform adequate outreach strategies can contribute to more effective support for MAWs.

This research is novel in its examination of multiple sectors as well as its inclusion of both formal and informal actors involved in supporting MAWs. Our findings have the potential to inform more comprehensive readings of the health and social care resources available to MAWs.

The purpose of this paper is to explore the value of Actor-network theory as an approach to explain the non-adoption of collaborative technology.

The notion of translation and related concepts pertaining to Actor-network theory are used to explore the case of non-participation in an organizational online community. Semi-structured interviews were conducted with 30 HR professionals belonging to a multi-campus university system in Mexico.

The study shows that participation in the online community did not occur as expected by those promoting its use. An initial inductive analysis showed that the factors that undermine participation had to do with the interface design of the technology and the individual motivations and benefits derived from participation. A second analysis, using ANT showed how processes of negotiation, conflict, enrolment, alignment, and betrayal that occurred during the emergence and evolution of the new network played a critical role in technology adoption leading to the dissolution of the initiative to adopt the collaborative technology.

The study shows the value of ANT as a tool to better understand the adoption and use of collaborative technology. The analysis goes beyond existing explanations of participation, which tend to focus attention on matters such as the interface design or the personal motivations and benefits derived from participation. It does so by moving away from solely looking at what occurs within the boundaries of a community and understanding the context within which it is being introduced. It prompts the analysis of moments of problematization, interessement, enrolment, and mobilization to explore the adoption process, including the role of non-human actors.

El objetivo del artículo es explorar el valor de la Teoría del Actor-Red como lente teórico para explicar la no adopción de una tecnología colaborativa.

La noción de traducción y conceptos relacionados pertenecientes a la Teoría del Actor-Red son utilizados para explorar el caso de no participación en un a comunidad virtual en el contexto organizacional. Se realizaron treinta entrevistas semi-estructuradas con profesionistas de RH pertenecientes a una universidad con múltiples campus en México.

El estudio muestra que la participación en la comunidad virtual no ocurrió como se esperaba por aquellos que promovieron su uso. Un primer análisis inductivo mostró que los factores que minaron la participación fueron aquellos relacionados con el diseño de la interface de la tecnología así como con las motivaciones y beneficios individuales derivados de la participación en la comunidad virtual. Un segundo análisis usando la TAR, mostró como los procesos de negociación, conflicto, enrolamiento, alineamiento y traición que ocurrieron durante el surgimiento y evolución de la red emergente jugaron un rol crítico en la adopción de la tecnología, llevando así a la disolución de la iniciativa para adoptar la tecnología colaborativa.

El estudio muestra el valor de la TAR como herramienta para entender de una mejor manera la adopción y uso de la tecnología colaborativa. El análisis va más allá de las explicaciones existentes sobre participación, mismas que han tendido en enfocar su atención a aspectos como el diseño de la interface o las motivaciones y beneficios individuales derivados de la participación. En cambio, el análisis deja de solamente estudiar lo que ocurre al interior de la comunidad para entender el contexto en el que la comunidad virtual se encuentra, utilizando los momentos de problematización, interesamiento, enrolamiento y movilización para explorar el proceso de adopción así como el rol que juegan los actores no humanos.

The purpose of this paper is to explore the rationale for value chain business associations and construct a conceptual framework for establishing and managing a value chain association, using the value chain for dried fruits and vegetables in Tanzania as the empirical basis.

To achieve the objectives of the paper, a conventional approach involving literature review, framework development, and data collection and analysis was used to conceptualise the organisation of a value chain association in a developing country context.

The study finds rationale for a value chain-based business association based on the literature review, observations and discussions from the stakeholder workshop.

It has been suggested that upgrading the currently fragmented dried fruit and vegetable value chain to encompass all value chain actors might have implications towards “creativity”, “innovation” and “entrepreneurial abilities” along the value chain, i.e. resources and competences that could enhance the value of the market offer and thus the competitiveness of the whole value chain. A value chain-based business association might be one of the stepping-stones to enhance innovative and entrepreneurial abilities for strong and competitive value chain activities.

If the literature has been relatively silent on business associations understood primarily as industry associations, it has been completely silent on value chain associations. This paper therefore makes explicit contribution on the conceptualization of value chain association with a particular focus on the developing country setting.

Previous IMP research has shown that innovation benefits tend to gravitate across organisational, company and legal borders. However, OECD and EU policy assume that innovation investments will create benefits in close spatial relation to where these were made. The overall purpose of this paper is to consider how opportunities and obstacles of innovation appear from the perspective of: a national policy actor, its regional mediators and a policy supported and research-based firm engaged in innovation. A specific interest is directed to what interactive aspects that are considered by these actors; in the using, producing and developing settings.

Influenced by the research question and theoretical point of departure the authors investigate what type of interfaces our focal actors recognise in the using, producing and developing settings. A total of 41 face-to-face and phone interviews focusing on each actor’s approach were conducted; 23 interviews in order to investigate the “policy side” of innovation attempts, while 18 interviews have been performed in order to understand a single business actor’s innovation approach.

The study shows that both the national policy agency and the regional policy mediators primarily operate within a developing setting, and furthermore, applies a rather peculiar interpretation of proximity. As long as the developing setting of the innovation journey is in focus, with the task to transfer academic knowledge advances to commercial actors, the proximity aspect is rather easy to fulfil. However, as soon as the producing and using settings of the innovation is taken into consideration, the innovation, if it survives, will gravitate to a producing setting where it can contribute to investments in place.

The study investigates the opportunities and obstacles of innovation; the spatial aspects included, and how these are considered by: a national policy agency, a regional mediator and a policy-supported innovating firm, in order to juxtapose the policy doctrine with the experience of the business actors such policy wishes to support.

Work has historically been an important basis of identity, but the sharp decline in the availability of stable attachments to jobs, organizations, or occupations jeopardizes paid work’s capacity to sustain identity. If available work opportunities are increasingly precarious and short-term, can the same be said for identities? Analysis of the efforts of members of an unusual occupational group – stage actors – to support an identity based on unstable work provides insights into the variability and indeterminacy of responses to structural employment uncertainty. Despite manifold identity threats, actors struggle to maintain identity as actors both in others’ eyes and in their own.

What kinds of support do interstate rivals provide to domestic actors in ongoing civil wars? And how do domestic actors utilize the support they receive? This chapter answers these questions by comparing Iranian and Saudi military and non-military (mediation, foreign aid and religious soft-power promotion) support to the Houthis and to the Government of Yemen (GoY) during the Saada wars (2004–2010) and the internationalized civil war (2015–2018). It also focuses on the processes through which the GoY and the Houthis have utilized this support for their own strategic purposes. This chapter applies a structured, focused comparison methodology and relies on data from a review of both primary and secondary sources complemented by 14 interviews. This chapter finds that there were less external interventions in the conflict in Saada than in the internationalized civil war. During the latter, a broader set of intervention strategies enabled further instrumentalization by domestic actors, which in turn contributed to the protracted nature of the conflict. This chapter contributes to the literature on interstate rivalry and third-party intervention. The framework of analysis is applicable to civil wars that experience intervention by rivals, such as Syria or Libya.