Search results

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Book part
Publication date: 7 July 2017

Luisa Errichiello and Alessandra Marasco

The chapter aims at advancing existing knowledge on innovation-oriented public-private partnerships for developing smart tourism services at destination level. Recent…

Abstract

The chapter aims at advancing existing knowledge on innovation-oriented public-private partnerships for developing smart tourism services at destination level. Recent research has emphasized to the importance of collaborative arrangements involving public sector organizations and private companies for the development of new or improved ICT-enabled tourism services towards the smart transformation of destinations. However, knowledge on public-private partnerships specifically set up for realizing smart innovations is still scarce. This chapter develops a framework for understanding the nature and functioning of this type of partnerships at destination level by integrating literature on tourism partnerships, smart tourism, and innovation in services with a case study of a successful partnership in the Italian destination of Siracusa.

Details

Knowledge Transfer to and within Tourism
Type: Book
ISBN: 978-1-78714-405-7

Keywords

Article
Publication date: 22 February 2021

Sanaz Shafiee, Ali Rajabzadeh Ghatari, Alireza Hasanzadeh and Saeed Jahanyan

This study aims to present a systematic review of smart tourism articles using a meta-synthesis method. Effective systematic reviews are essential for assisting…

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Abstract

Purpose

This study aims to present a systematic review of smart tourism articles using a meta-synthesis method. Effective systematic reviews are essential for assisting stakeholders in implementing smart destinations. A systematic comprehension of studies on smart tourism is needed regarding the various components of smart tourism destinations, the metrics to map these components and their expected results. This study creates a framework for understanding how smart tourism destinations are theorized and developed.

Design/methodology/approach

Based on the meta-synthesis approach, this study collects, analyzes and synthesizes relevant research in smart tourism published in online databases by following a predetermined review protocol.

Findings

This study contributes to the discourse on smart tourism destinations by increasing the knowledge on the subject of smart destinations in regard to different categories. The selected articles were analyzed according to the proposed research questions and classified into three main categories: components, measurement and outputs. This study presents a new archetype for developing smart destinations and addresses efforts to bridge the gap in this research field.

Practical implications

This paper is noteworthy for stakeholders because it provides a comprehensive vision into the components that influence the growth of smart destinations. The advantage of the proposed methodology is that it creates a framework for understanding how smart destinations are theorized. Furthermore, it is helpful to use qualitative methodologies that efficiently allow the analysis of related literature and that also offer conceptual insights.

Originality/value

The findings provide information that can be used to help shape a fully conceptualized understanding of the smart destinations concept and can also prove important in providing a guide for policymakers and stakeholders in the tourism industry who seek to intelligently develop tourism destinations.

设计/方法论/方法

本研究基于综合集成方法, 遵循预先设计的回顾方案, 收集、分析和综合线上资料库中相关智慧旅游的研究成果

目的

本研究旨在运用综合集成方法对智慧旅游文献进行系统的回顾。有效的系统的综述对协助相关利益者实现智慧旅游目的地至关重要。有必要系统地理解智能旅游的研究, 包括智能旅游目的地的各个要素, 映射这些要素的指标及其预期结果。本研究为理解智慧旅游目的地如何理论化和发展提供了框架。

发现

本研究通过增加不同类别的智慧旅游目的地的相关知识, 推动对智慧旅游目的地的探讨。根据提出的研究问题和三大主要类别:组成要素、测量和产出, 对遴选的文章进行分析。本研究为开发智慧旅游目的地提供了新的典例, 并致力于这一研究领域的空白。

实践意义

本文对利益相关者是重要的, 因为它为影响智慧旅游目的地增长的要素提供了一个综合性视角。此方法的优点在于为理解智慧旅游目的地理论化提供框架。此外, 本文有助于运用定性方法有效地分析相关文献, 并提供概念化见解。

创意/价值

研究结果提供的信息可用于帮助形成对智慧旅游目的地概念的全面的概念化理解, 也对旅游业中寻求智能化开发旅游目的地的决策者和利益相关者提供指导具有重要意义。

Diseño/metodología/enfoque

Basándose en el enfoque de la metasíntesis, este estudio recoge, analiza y sintetiza las investigaciones pertinentes en materia de turismo inteligente publicadas en bases de datos en línea siguiendo un protocolo de revisión predeterminado.

Propósito

Este estudio tiene como objetivo presentar una revisión sistemática de los artículos de turismo inteligente utilizando un método de meta-síntesis. Las revisiones sistemáticas eficaces son esenciales para ayudar a los interesados a poner en práctica los destinos inteligentes. Se necesita una comprensión sistemática de los estudios sobre turismo inteligente en relación con los diversos componentes de los destinos de turismo inteligente, las métricas para trazar el mapa de estos componentes y sus resultados esperados. Este estudio crea un marco para comprender cómo se teorizan y desarrollan los destinos turísticos inteligentes.

Hallazgos

El presente estudio contribuye al discurso sobre los destinos turísticos inteligentes al aumentar el conocimiento sobre el tema de los destinos inteligentes en relación con diferentes categorías. Los artículos seleccionados fueron analizados de acuerdo con las preguntas de investigación propuestas y clasificados en tres categorías principales: componentes, medición y resultados. Este estudio presenta un nuevo arquetipo para el desarrollo de los destinos inteligentes y aborda los esfuerzos para salvar la brecha en este campo de investigación.

Implicaciones prácticas

Este artículo es digno de mención para los interesados porque ofrece una visión global de los componentes que influyen en el crecimiento de los destinos inteligentes. La ventaja de la metodología propuesta es que crea un marco para comprender cómo se teorizan los destinos inteligentes. Además, es útil para utilizar metodologías cualitativas que permitan analizar eficazmente la literatura conexa y que también ofrezcan perspectivas conceptuales.

Originalidad/valor

Este estudio ofrece una revisión sistemática de la investigación más reciente publicada sobre turismo inteligente. Los resultados de este estudio podrían ser importantes para proporcionar una guía a los responsables políticos y a los actores del sector turístico que buscan desarrollar inteligentemente sus destinos turísticos. Los resultados del análisis sistemático pueden servir de punto de partida útil para futuras investigaciones en este ámbito.

Article
Publication date: 3 May 2016

Kim Boes, Dimitrios Buhalis and Alessandro Inversini

Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart

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Abstract

Purpose

Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination.

Design/methodology/approach

The paper explores the core components of smartness through case study analysis of well-established smart cities.

Findings

The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations.

Originality/value

The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations.

Details

International Journal of Tourism Cities, vol. 2 no. 2
Type: Research Article
ISSN: 2056-5607

Keywords

Open Access
Article
Publication date: 18 April 2020

J. Andres Coca-Stefaniak

The purpose of this trends paper is to offer insights into the technological changes affecting our cities and urban tourism destinations, and to explore avenues for…

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Abstract

Purpose

The purpose of this trends paper is to offer insights into the technological changes affecting our cities and urban tourism destinations, and to explore avenues for further research and practice in the context of smart tourism destinations.

Design/methodology/approach

The literature on smart cities and smart tourism destinations is analysed in view of delivering a research agenda for a new generation of “post-smarttourism destinations, beyond existing paradigms in this field.

Findings

Smart tourism research to date is found to be lacking in terms of addressing emerging (“post-smart”) social issues increasingly faced by global tourism cities, such as growing inequalities between host communities and visitors, wellness (e.g. slow tourism and slow cities) and resilience and mental health (e.g. digital detox), among others.

Practical implications

A post-smart approach to tourism city management and marketing calls for rethinking of existing tourism and urban policies that address wider sustainability issues exemplified by the urban transitions debate as well as adopting a more holistic networked approach to smartness involving entire regions. This also calls for the development of a new research agenda in urban tourism through a new prism – the post-smart “wise” tourism destination.

Originality/value

A new tourism futures construct – the “wise” tourism destination – is posited. This is done within the context of a new (“post-smart”) generation of tourism cities. It is argued that “wise” tourism cities will require novel attributes and adopt a visionary strategic positioning well beyond today’s smart tourism destination paradigms. Additionally, a tentative research agenda for “wise” tourism cities is discussed.

Details

Journal of Tourism Futures, vol. 7 no. 2
Type: Research Article
ISSN: 2055-5911

Keywords

Article
Publication date: 8 October 2020

Nasir Azis, Muslim Amin, Syafruddin Chan and Cut Aprilia

The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty.

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Abstract

Purpose

The purpose of this study is to investigate how smart tourism technologies and memorable tourism experiences affect tourist satisfaction and tourist destination loyalty.

Design/methodology/approach

A total of 600 questionnaires were distributed, 360 were returned (60% response rate) and a covariance-based structural equation modeling technique was used to test the hypotheses.

Findings

The results of this study explain that smart tourism technologies and memorable tourism experiences play essential roles in enhancing tourist satisfaction and tourist destination loyalty.

Practical implications

This study specifies that tourists have pleasant memories and are satisfied at a tourist destination; as a result, they are more likely to revisit and recommend a tourist destination to their friends, family and other tourists. If a tourist has a negative experience with smart city info-structure facilities, a tourist might reach an overall conclusion to not revisit or recommend the location to other tourists.

Originality/value

This study provides empirical evidence to support the importance of smart tourism technologies and memorable tourism experiences in enhancing tourist satisfaction and tourist destination loyalty.

研究目的

本论文旨在研究智慧旅游科技和难忘的旅游体验如何影响游客满意度和游客对目的地的忠诚。

研究设计/方法/途径

共600份问卷发放, 并收回360份数据(回应率为60%), 本论文采样基于协方差的结构方程模型以测验假设。

研究结果

研究结果表明智慧旅游科技和难忘的旅游体验对增强游客满意度和游客对目的地的忠诚度起到至关重要的作用。

研究实践启示

本论文证实游客有着美好的旅游回忆与对旅游目的地满意, 因此, 他们更愿意重游以及向他们的朋友、家人、以及其他游客推荐这个目的地。如果游客对智慧城市信息基础建设有不好的体验, 那么他们则会决定不会重游或者推荐这个城市给其他游客。

研究原创性/价值

本论文为证实智慧旅游科技和难忘的旅游体验对加强游客满意度和游客对目的地忠诚度的至关重要的作用方面, 提供了强有力的实践证实。

Article
Publication date: 15 November 2019

Ulrike Gretzel and Maria Collier de Mendonça

Smart tourism is a destination management approach that requires the buy-in of a myriad of stakeholders. Its many audiences and complexity demand the creation of…

1006

Abstract

Purpose

Smart tourism is a destination management approach that requires the buy-in of a myriad of stakeholders. Its many audiences and complexity demand the creation of meaningful brands to effectively position and communicate smart tourism initiatives. The purpose of this paper is to explore how smart tourism branding strategies have been implemented to communicate relevant values, benefits and attributes to industry stakeholders through institutional websites.

Design/methodology/approach

Based on a semiotic analysis of two smart tourism-related sites (destinosinteligentes.es and smarttourismcapital.eu), the research interprets the brand-related visual and verbal signs.

Findings

The findings highlight how brand elements embedded in websites communicate a brand identity and facilitate particular interpretations of smart tourism. Both brands use similar signs to promote a techtopian vision of smart destinations but employ different strategies to motivate stakeholder buy-in.

Research limitations/implications

Smart tourism is currently largely embedded in overall smart city initiatives and finding tourism-specific examples online is difficult. However, the two selected websites reflect the brands of multiple destinations and permit a detailed analysis of meaning making. Future research can focus on how brand-related signs are perceived by different stakeholders.

Practical implications

Identifying the strategies and shortcomings of current smart tourism brands informs future smart tourism branding efforts and effective communication with smart tourism stakeholders.

Originality/value

Semiotics is a relevant but underutilized method to understand how smart tourism initiatives conceptualize “smartness.”

Details

International Journal of Tourism Cities, vol. 5 no. 4
Type: Research Article
ISSN: 2056-5607

Keywords

Article
Publication date: 11 November 2019

Chung Shing Chan, Mike Peters and Birgit Pikkemaat

The purpose of this paper is to understand the perceptions of visitors in terms of multiple aspects of smart cities to allow wise decisions to be made about smart tourist…

Abstract

Purpose

The purpose of this paper is to understand the perceptions of visitors in terms of multiple aspects of smart cities to allow wise decisions to be made about smart tourist destinations by municipal governments and tourism authorities.

Design/methodology/approach

This study takes a sample of inbound visitors (n=205) from Hong Kong as an empirical questionnaire-based survey on visitors’ perceptions of these smart city attributes, which are collected from literature, and framed in Cohen’s Smart City Wheel.

Findings

This paper identifies the distinctive factors for branding Hong Kong as a smart city. The results from the factor analysis identify four factors for determining what a smart city is from the perspective of visitors, namely, the quality of a smart society: energy consumption in an urban environment, smart city governance and smart city livelihood. The first two factors further become the determinants of a successful smart city brand considered by visitors, which contribute to their locational decisions and thus the strategies and policies of smart destination branding.

Research limitations/implications

The results obtained can serve as insights for tourism policy makers and destination marketers when considering significant information and communication technology, or other smart and sustainable attributes for city branding (e.g. Buhalis and Amaranggana, 2014; Marine-Roig and Anton Clavé, 2015), as well as common investment and resource allocation for shared benefits in similar metropolises.

Practical implications

The smartness factors represent important dimensions of urban smartness as prioritized areas for further development, innovation and marketing of tourism industries and enterprises in Hong Kong, as a mature urban destination incorporating the branding of a proposed smart district as a strategy of urban development.

Originality/value

Smart urban development and tourism development have increasingly become inseparable, especially when visitors utilize cities as tourist destinations but share other urban resources and spaces with local citizens. Unlike the development of smart tourist attractions, smart tourist destinations should have a wider scope of smartness. A smart tourist destination may carry similar and overlapping characteristics of smart cities, which may be interpreted by visitors and may eventually affect their perceived image of a city.

Details

International Journal of Tourism Cities, vol. 5 no. 4
Type: Research Article
ISSN: 2056-5607

Keywords

Article
Publication date: 4 February 2019

Francisco Femenia-Serra, José F. Perles-Ribes and Josep A. Ivars-Baidal

This paper aims to contrast the expectations placed on the smart destination as a theoretical management approach with the reality of emergent tech-savvy tourism demand by…

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Abstract

Purpose

This paper aims to contrast the expectations placed on the smart destination as a theoretical management approach with the reality of emergent tech-savvy tourism demand by examining the response of this segment to three critical dimensions of technology use in the context of smart destinations. Tech-savvy tourists are here represented by highly educated Spanish millennial tourists.

Design/methodology/approach

Data were obtained through an online survey and analysed through descriptive techniques and exploratory factor analysis using SPSS. Literature review was critical for setting the foundations of the research in this novel context.

Findings

Results suggest the existence of a gap between the smart destination theoretical expectations and created hype and the real response of the examined demand in the three main scopes for this tourist-smart destination technology-based relationship, namely, mobile technology use, data sharing for personalised experiences and smart technologies for enhanced experiences.

Research limitations/implications

Convenience sampling was used, and the results of the study cannot be generalised to all millennial tourists. The research is a first approximation to the interrelationship between tourists and smart destinations.

Practical/implications

Tourists’ role and experiences mediated by information and communication technologies (ICTs) are decisive in smart destinations. Destination Management Organisations (DMOs), through their policies and actions, ought to take into account the limited predisposition of tourists in using mobile devices, sharing data and using smart technologies for their experiences. Privacy concerns appear to have special relevance for tourists and, therefore, for the future of smart destinations.

Originality/value

The findings offer relevant insights for smart destinations from a neglected angle hitherto, as they introduce several interesting nuances which do not match entirely the fast track taken by institutions, media and academia. This is critical for better understanding tourists in the current panorama, for DMOs and for the theoretical foundations of smart tourism. Besides, the exploratory data analysis reveals potential dimensions of millennials’ behaviour, which can be useful for further investigations.

Details

Tourism Review, vol. 74 no. 1
Type: Research Article
ISSN: 1660-5373

Keywords

Book part
Publication date: 30 November 2020

Uğur Akdu

Rapid development of IT and communication technologies resulted in the “Smart” concept, which of late has become quite popular. The smart concept signifies the integration…

Abstract

Rapid development of IT and communication technologies resulted in the “Smart” concept, which of late has become quite popular. The smart concept signifies the integration of organizational networks and smart features that enrich the ecosystem, facilitate daily activities for all stakeholders, and for automatization. Smart concept was discussed as a complicated technological infrastructure in urban areas intended to promote economic, social and environmental welfare. The latest technological developments gave rise to the concepts of smart planet, smart city and smart destination that have become important in recent years. Technological innovations have had a big influence on the development of the tourism industry. Smart concept is conceptualized as smart tourism for tourism sector. Smart Tourism generally has a positive effect on the rapid change of information and technology and on the tourism sector, tourism activities and increase in customer satisfaction. In this chapter, the concept of Smart and its smart technologies are explained and information about its reflections on the tourism sector and smart tourism destinations are discussed.

Details

The Emerald Handbook of ICT in Tourism and Hospitality
Type: Book
ISBN: 978-1-83982-689-4

Keywords

Article
Publication date: 17 November 2020

Emerson Cleister Lima Muniz, Gertrudes Aparecida Dandolini, Alexandre Augusto Biz and Alessandro Costa Ribeiro

This paper aims to demonstrate how customer knowledge management (CKM) can assist destination management organizations (DMOs) in the smart management of the tourist…

Abstract

Purpose

This paper aims to demonstrate how customer knowledge management (CKM) can assist destination management organizations (DMOs) in the smart management of the tourist experience to contribute to the creation of smart solutions and the promotion of smart tourism destinations (STDs). To accomplish it, a CKM conceptual framework aligned with smart tourism and composed of eight processes is developed to guide managers in this management.

Design/methodology/approach

This research adopts the design science research methodology and applies its steps. It was supported by a systematic integrative literature review on CKM models and frameworks and their main elements, as well as by semi-structured interviews with tourism specialists in the context of Santa Catarina, Brazil.

Findings

From the literature it appears that tourist experiences are customer knowledge essential to the improvement and innovation of tourism products and services, and that CKM, still little explored in this scenario, tends to contribute to the management of this crucial knowledge for smart tourism. The analyses and improvements to the structure developed by specialists show its applicability and contributions to the management of STD experiences.

Originality/value

This paper offers an original contribution to the integration of the theoretical constructs of CKM, tourist experience and STDs by showing how the CKM, from tourism experiences, technologies and social networks, can assist DMOs in the management of experiences and promotion of STDs.

Details

Journal of Knowledge Management, vol. 25 no. 5
Type: Research Article
ISSN: 1367-3270

Keywords

1 – 10 of over 2000