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Article
Publication date: 25 July 2020

Here I come to save the day? Reassessing the efficacy of small business development centers in the Internet Era

M. Garrett Roth and Ryan Morris

This paper assesses the efficacy of the 18 small business development centers (SBDCs) located throughout the state of Pennsylvania during 2013–2016 as a proxy for publicly…

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Abstract

Purpose

This paper assesses the efficacy of the 18 small business development centers (SBDCs) located throughout the state of Pennsylvania during 2013–2016 as a proxy for publicly funded, small business consulting services in general.

Design/methodology/approach

The paper compares the sales growth of SBDC clients, as reported in postconsultation surveys, to comparable growth measures for the corresponding business population using one- and two-sample t-tests.

Findings

The results show that respondent clients with existing businesses clearly outperform the broader population following consultation, both in aggregate and when decomposed by region and industry.

Research limitations/implications

Although the best available data, the results are tempered by low response rates and self-reporting.

Originality/value

The paper empirically demonstrates that SBDC clients experience higher growth in sales and employment following their consultation than the broader business population. The net benefit of such services is, however, impossible to determine.

Details

Journal of Entrepreneurship and Public Policy, vol. 9 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/JEPP-12-2019-0095
ISSN: 2045-2101

Keywords

  • Entrepreneurial education
  • Small business consulting services
  • State-level economic policy
  • H76
  • L26
  • L38

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Book part
Publication date: 31 December 2010

Appendices

The following is an introductory profile of the fastest growing firms over the three-year period of the study listed by corporate reputation ranking order. The business…

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Abstract

The following is an introductory profile of the fastest growing firms over the three-year period of the study listed by corporate reputation ranking order. The business activities in which the firms are engaged are outlined to provide background information for the reader.

Details

Reputation Building, Website Disclosure and the Case of Intellectual Capital
Type: Book
DOI: https://doi.org/10.1108/S1479-3512(2011)0000021019
ISBN: 978-0-85724-506-9

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Article
Publication date: 19 April 2013

Gender and ethnicity in business consulting assistance: public policy implications

Don Sciglimpaglia, Dianne H.B. Welsh and Michael L. Harris

The purpose of this paper is to investigate the types of business consulting services most needed by small business owners and entrepreneurs and to examine the role that…

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Abstract

Purpose

The purpose of this paper is to investigate the types of business consulting services most needed by small business owners and entrepreneurs and to examine the role that gender and ethnicity plays in the demand for specialized assistance.

Design/methodology/approach

A survey was administered to small business owners and entrepreneurs to rate their interest in specialized consulting services. The consulting assistance was divided into strategic, operating and administrative categories based on the framework of Chrisman and Leslie.

Findings

Overall, the type of consulting with the highest interest was in the area of operations assistance, followed by strategic assistance and administrative assistance. Although few differences were found between male and female respondents, there were significant differences in the needs of minority women.

Research limitations/implications

This study demonstrates the need for further research on minority female small business owners and entrepreneurs. In particular, it suggests further investigation of services that could be made available to them.

Social implications

The results indicate that programs designed to assist minority women might have the greatest potential impact. Specialized attention may be necessary to assist this demographic segment, particularly since prior research indicates that minorities often start with greater resource limitations. Public policies should continue to encourage progress by helping establish a new generation of minority entrepreneurs.

Originality/value

The findings from this study provided current evidence of the specialized needs of minority entrepreneurs. It is important to distinguish the needs of entrepreneurs in today's marketplace, in order to develop the most effective and impactful small business assistance programs.

Details

Journal of Entrepreneurship and Public Policy, vol. 2 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/20452101311318693
ISSN: 2045-2101

Keywords

  • United States of America
  • Gender
  • Ethnicity
  • Ethnic minorities
  • Entrepreneurialism
  • Entrepreneurship
  • Small to medium‐sized enterprises
  • Consulting services
  • Public policy

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Article
Publication date: 11 August 2020

Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy

Linda Gabbianelli and Tonino Pencarelli

The purpose of the paper is to investigate the marketing and communication activities carried out by small management consulting firms and how they relate to customers.

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Abstract

Purpose

The purpose of the paper is to investigate the marketing and communication activities carried out by small management consulting firms and how they relate to customers.

Design/methodology/approach

After the framing of the literature on the subject, the study is based on the results of a survey carried out through an online questionnaire. The sample under investigation is represented by 914 small consulting firms located in central Italy.

Findings

Results show that half of the sample carried out marketing and communication activities, mainly through the website and social media, while others participating in events as speakers at conferences. It also emerges that management consulting firms carry out activities aimed at maintaining relationship with customers even if they do not invest time in market research in order to find potential and new clients.

Practical implications

The study suggests that management consulting firms should adopt a systematic and strategic approach to communication and should develop a complete and integrated digital communication strategy, as well as to rethink the consulting business model.

Originality/value

There are no previous studies that provide insight into the everyday practice of marketing and communication of small management consulting services in today's dynamic and changing economic environment.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
DOI: https://doi.org/10.1108/TQM-12-2019-0308
ISSN: 1754-2731

Keywords

  • Management consulting firms
  • Communication
  • Service marketing
  • Relationship
  • Small firms

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Article
Publication date: 1 March 2008

Size, competition and quality in the italian market for consulting services

Raffaello Cervigni, Oriana Cuccu and Raffaele Miniaci

The quality of consulting services informing project decisions is crucial for the effectiveness of public investments. We analyze the ability of the consulting industry to…

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Abstract

The quality of consulting services informing project decisions is crucial for the effectiveness of public investments. We analyze the ability of the consulting industry to provide adequate services to government agencies in Italy. At the aggregate level we observe that the value of the public demand for consulting services is a small and highly variable share of revenues of the consulting firms. At the micro level, we analyze the procurement data for some 300 feasibility studies. Although the market for those studies has been reasonably competitive, it has attracted a small fraction of the all consulting sector, and the quality of the studies has been unsatisfactory. We claim that an increasing public demand would provide more incentives for firms to focus their business on the provision of quality consulting services to the public sector.

Details

Journal of Public Procurement, vol. 8 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/JOPP-08-01-2008-B002
ISSN: 1535-0118

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Article
Publication date: 1 October 2004

Management consulting and international business support for SMEs: need and obstacles

Terry Mughan, Lester Lloyd‐Reason and Carsten Zimmerman

This paper explores the challenges involved in the development of coordinated management consulting services for small and medium‐sized international companies in the East…

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Abstract

This paper explores the challenges involved in the development of coordinated management consulting services for small and medium‐sized international companies in the East of England. This paper synthesises the findings of recently published quantitative and qualitative research to identify the characteristics of small to medium‐sized enterprises seeking to trade internationally. The provision of coordinated and funded consulting services for these companies will require skills and marketing tools development for advisers and consultants. The region's success in achieving its economic targets will be assessed in terms of its inherent features and emerging strategies to move from service based on the information paradigm to those based on the consultancy paradigm.

Details

Education + Training, vol. 46 no. 8/9
Type: Research Article
DOI: https://doi.org/10.1108/00400910410569542
ISSN: 0040-0912

Keywords

  • Advisory services
  • International business
  • Business support services
  • Universities
  • Small to medium‐sized enterprises
  • United Kingdom

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Book part
Publication date: 29 August 2018

A History of the FTC’s Bureau of Economics ☆

Paul A. Pautler

The Bureau of Economics in the Federal Trade Commission has a three-part role in the Agency and the strength of its functions changed over time depending on the…

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Abstract

The Bureau of Economics in the Federal Trade Commission has a three-part role in the Agency and the strength of its functions changed over time depending on the preferences and ideology of the FTC’s leaders, developments in the field of economics, and the tenor of the times. The over-riding current role is to provide well considered, unbiased economic advice regarding antitrust and consumer protection law enforcement cases to the legal staff and the Commission. The second role, which long ago was primary, is to provide reports on investigations of various industries to the public and public officials. This role was more recently called research or “policy R&D”. A third role is to advocate for competition and markets both domestically and internationally. As a practical matter, the provision of economic advice to the FTC and to the legal staff has required that the economists wear “two hats,” helping the legal staff investigate cases and provide evidence to support law enforcement cases while also providing advice to the legal bureaus and to the Commission on which cases to pursue (thus providing “a second set of eyes” to evaluate cases). There is sometimes a tension in those functions because building a case is not the same as evaluating a case. Economists and the Bureau of Economics have provided such services to the FTC for over 100 years proving that a sub-organization can survive while playing roles that sometimes conflict. Such a life is not, however, always easy or fun.

Details

Healthcare Antitrust, Settlements, and the Federal Trade Commission
Type: Book
DOI: https://doi.org/10.1108/S0193-589520180000028005
ISBN: 978-1-78756-599-9

Keywords

  • Bureau of Economics
  • FTC
  • History
  • Organization Theory
  • Antitrust
  • Consumer Protection
  • N42
  • L40
  • D18

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Article
Publication date: 1 December 2001

Management consultancies as global change agents?: Evidence from Italy

Cristina Crucini and Matthias Kipping

Examines the role of small, locally based management consultancies as global change agents. Based on evidence from Italy, shows that these consultancies not only have…

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Abstract

Examines the role of small, locally based management consultancies as global change agents. Based on evidence from Italy, shows that these consultancies not only have managed to develop successful survival strategies, but also play an important role in the dissemination and translation of new management knowledge into a local context, thus contributing to an increasing homogenization of management practice. Draws on new evidence, namely questionnaires completed by Italian consultants as well as a large number of face‐to‐face interviews. It is part of an ongoing, large‐scale research project on management practices in Europe.

Details

Journal of Organizational Change Management, vol. 14 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/EUM0000000006143
ISSN: 0953-4814

Keywords

  • Management
  • Consultancy
  • Information
  • Influence
  • Italy

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Article
Publication date: 1 January 1978

MANAGERIAL LAW

The Equal Pay Act 1970 (which came into operation on 29 December 1975) provides for an “equality clause” to be written into all contracts of employment. S.1(2) (a) of the…

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Abstract

The Equal Pay Act 1970 (which came into operation on 29 December 1975) provides for an “equality clause” to be written into all contracts of employment. S.1(2) (a) of the 1970 Act (which has been amended by the Sex Discrimination Act 1975) provides:

Details

Managerial Law, vol. 21 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/eb022386
ISSN: 0309-0558

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Article
Publication date: 29 March 2013

Commercialized professionalism on the field of management consulting

Staffan Furusten

The purpose of this paper is to explore and construct a model for the mechanisms for authorization of actors in contemporary society performing in the role of the expert.

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Abstract

Purpose

The purpose of this paper is to explore and construct a model for the mechanisms for authorization of actors in contemporary society performing in the role of the expert.

Design/methodology/approach

The study used qualitative analyses of about 70 interviews with management consultants in small/middle‐sized nationally based (in Sweden) consultancies, and with buyers in public organizations of their services. The data are, however, expected to represent more general tendencies of the mechanisms for authorization of experts such as management consultants. The interviews were seen as narratives from the field and interpreted qualitatively in order to search for patterns and categories.

Findings

Systems for professionalism in practice among experts such as management consultants do not follow the routes suggested by traditional theories of professions. It is another system for professionalism where success in commercialisation means authorization in the role of the expert on the market. The mechanism for authorization is trust and the way to construct this is that the single expert and the organizations he or she represents emphasize versatility, availability, relevance and differentiation in their practice as experts.

Research limitations/implications

There is a growth in numbers, competence areas and importance of these forms of expert work in contemporary society. Understanding this is necessary and this study offers a model that explains this.

Practical implications

Markets for vague forms of experts, such as management consultants, are emerging. These are challenges faced by many individuals and organizations today.

Social implications

More individuals work under consulting conditions, more organizations tend to hire more external experts of various kinds on temporary bases instead of employing them, and the number of expert organizations is emerging and their size is increasing.

Originality/value

Little attention has been devoted to explanations of how authorization in practice is constructed and achieved among the new experts. This study offers a model for how this can be understood.

Details

Journal of Organizational Change Management, vol. 26 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/09534811311328344
ISSN: 0953-4814

Keywords

  • New‐professionalism
  • Expertise
  • Commercialism
  • Trust
  • Management consulting

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