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Social Accountability 8000 (SA 8000) is one of the first auditable social standards aimed at promoting labor rights for workers around the world. This certification is currently considered the most important in the field of corporate social responsibility.

According to SA 8000, the organization that seeks certification – besides respecting national, international, and industry regulations – shall consider the requirements defined in the standard.

After describing the SA 8000 requirements, the chapters describe strengths and weaknesses of this standard. The chapter closes with a literature review of the studies that jointly analyzes SA 8000 with ISO 9001 and ISO 14001 showing the opportunities of an integrated quality management system.

This case study aims to present how SA 8000 was successfully implemented in Thailand. At present, Beauty Essential Co., Ltd is one of very few companies in Thailand who obtained this certificate. As an exporter, the company found that international customers place increasing pressure on producers to demonstrate their commitment to basic human values in the workplace. The president of Beauty Essential views the standard as a way to strengthen and differentiate Thai companies from other cheap labour countries as well as a tool to improve the quality of employees’ lives. However, according to Thai law, working up to 84 hours a week is allowed. In order to comply with SA 8000 practice, Beauty Essential has to cut down overtime by 28.57 percent. The challenging question is how to do it. On one hand, working conditions have to be improved in order to achieve a higher productivity rate and at the same time the employees will work less hours with less tiredness.

As head of the corporate citizenship unit at the UK's Warwick Business School and a former European director of the Council on Economic Priorities Malcolm McIntosh is well placed to assess the clamorous interest of businesses in the “values chain” since the launch last year of SA 8000. He talked to Jan Jonker about the spread of the international standard for social accountability and where it is leading.

Social Accountability (SA) 8000 is a newly recognized international standard governing the ethical sourcing for production of goods and services. A response to growing pressure on organizations to demonstrate non‐exploitative behaviour, its methodology is based closely on the ISO 9000 and ISO 14000 management system standards.

The perception of consumers towards the products or services that are provided by organisations that are certified to various international quality management and allied standards, such as the standards developed by the International Organization for Standardization, has not been extensively researched. Available research is limited to few standards. It is not comprehensively explored if consumers view certified products, services or organisations favourably in each case. This study aims to explore inclination of three consumer categories i.e. retail consumers, business consumers and subject expert consumers towards 11 international management system standards.

A survey is carried out among 229 consumers of different types in different countries. Total 11 quality management and allied standards are studied. Similarities and differences among different consumer groups towards these 11 standards are analysed using Chi-square test.

The study shows that although all consumer categories perceive products, services, and organisations certified to international management system standards favourably, the inclination towards certification is greater among developing economies than in developed economies. It is also proven that all standards are not equally popular among consumers. The brand name of a certification agency is found not influencing consumer’s preference towards certification.

The study is unique in three ways. First, it comprehensively analyses multiple quality management and allied standards from consumers’ point of view. Similarities and differences among retail consumers, business consumers and subject experts are researched, which was not attempted previously and thus it shows a novel approach. Second, no other study has analysed so many standards together. Third, differences in perception of consumers towards international standards between developing and developed nations are compared, which was not available earlier for all the 11 standards.

The purpose of this paper is to primarily focus on labor in maintenance areas, addressing human rights issues, labor standards and safety standards. The main issue is to investigate how these factors are considered to drive the prioritization of maintenance interventions within maintenance plans. In particular, a method for criticality analysis of production equipment is proposed considering specific labor issues like age and gender, which can be useful to steer maintenance plans toward a more social perspective.

The authors focus on the two main social issues of SA 8000 norms, age and gender, exploring how these issues may drive the selection of maintenance policies and the relative maintenance plans. The research is conducted through fuzzy analytical hierarchy process (AHP) implemented within a failure mode effects analysis (FMEA).

The research is conducted through fuzzy AHP implemented within a FMEA. The maintenance plans resulting from the FMEA driven by social issues are evaluated by a benchmark of three different scenarios. The results obtained allowed the firm to evaluate maintenance plans, considering the impact on workers’ health and safety, the environment, social issues like gender and age.

One of the main limitation of this research is that it should also encompass maintenance costs under social and safety perspective. The method developed should be extended by further study of maintenance planning decisions subject to budget constraints. Moreover, it would be worth evaluating the effect of adopting more proactive maintenance policies aimed at improving plant maintainability in view of what emerged during the test case in the presence of an aged workforce and the subsequent need to prevent and/or protect people from hidden risks.

With reference to the results obtained from the two models of this scenario, the authors observed an increase of equipment criticality, from B class to the A class, and similarly from C class to B class. No equipment has reduced its criticality. This depends on the particular context and the relative weights of drivers indicated in its AHP matrixes.

The paper addressed the main social implication as well as other social issues represented by age and gender factors, which are normally neglected. The Action Research (AR) proved the effects resulted from considering either gender factor or gender and age factors at the same time for maintenance policy selection. All in all, an increase of criticality is evident even if “people” is a driver with less importance than “environment” and “structures.”

The present work focussed on a new definition of a criticality ranking model to assign a maintenance policy to each component based on workers’ know-how and on their status. The approach is conceived by the application of a fuzzy logic structure and AHP to overcome uncertainties, which can rise during a decision process when there is a need to evaluate many criteria, ranging from economic to environmental and social dimensions.

In recent years, many companies have decided to decertify from their previously adopted corporate social responsibility (CSR) standards. The aim of this paper is to explore the phenomenon by focusing on the most important auditable CSR standard: Social Accountability 8000 (SA8000).

First, an event study is performed on a dataset composed of 136 SA8000 decertified public listed companies to analyse the possible relationship between certification, decertification and firms’ operating performance. Second, the authors shed light on the differences between 94 SA8000 (still) certified and the abovementioned 136 decertified firms. Finally, 10 interviews are conducted with decertified firms in the dataset to deepen the outcomes of the previous analyses.

The results show that, despite an initial positive effect in terms of sales and profitability, decertified companies experienced a reduction in productivity and profitability in the years following the certification, while positive outcomes emerged after the decertification. The study also highlights that certified and decertified firms differ in terms of home country, industry and labour intensity.

The paper contributes to the literature by opening the debate on an important but unexplored research area: the decertification from the most popular CSR standard, i.e. SA8000, and its relationship with firms' performance. In doing this, it also highlights the main differences between decertified and certified companies.

The integration of management systems has become a popular subject for research and practice. However, there is a considerable lack of literature on integrated management systems (IMS) in developing countries. This study aims to examine the current status, motivation and perceived benefits of IMS in manufacturing organizations in India.

To examine the status of IMS in the Indian manufacturing sector, a survey was sent to 270 manufacturing organizations in India using a questionnaire as the survey instrument. Only 60 organizations participated in the survey. Subsequently, one case study was undertaken.

The research reflects the status of IMS in India. The majority of the responding organizations are implementing IMS. The findings suggest that the most important motivating factors are to promote synergies among different management systems (MS), to combine objectives of different MS, and to avoid duplication of procedures. The perceived benefits of IMS are reduction in the duplication of policies, procedures and work instructions, reduced costs, higher transparency, time saving, and synergy between MS.

One of the major limitations of this study is the small sample size, which precludes generalization of the findings. This study provides a starting point for further research in developing countries.

This research makes a contribution to the existing body of knowledge on IMS and provides results of value to IMS researchers and practitioners.

This paper offers key insights into IMS implementation in India. This will encourage manufacturing organizations in India and other developing countries to adopt IMS.

The purpose of this paper is the further development of an Excel-based integrated management system for the tool and cutlery industry regarding sustainability. The tool’s actual status allows integrating and implementing requirements considering work safety, environmental and quality management and a self-assessment for checking the level of requirements’ fulfilment. However, the topic of sustainability and requirements and risks going along with it are of great importance for the mostly small and medium companies of this industry. Therefore, the Excel-tool is being enhanced by integrating the requirements of risk, energy and sustainability management. The paper presents the advanced Excel-tool.

The base for advancing the Excel-tool has been analysing the status quo of sustainability management in the companies. Moreover, a matrix for comparing the requirements has been enlarged regarding the standards for sustainability, risk and energy management and builds the base for further developing of the Excel-tool.

This analysis has shown the need for action, regarding the topic of sustainability. Hence, the Excel-tool has been enlarged regarding the assessment of fulfilling the requirements of different management systems. It allows small- and medium-sized enterprises a detection of need for action to comply with the requirements of different management systems with minimal afford. By this, an easily evaluation and improvement of the companies’ management systems is enabled.

The tool enables companies to easily evaluate the state of their integrated management system by themselves and assists when implementing additional management systems.