Air pollution

, 146

Alcoa

, 123

Amazon

, 20

American Business Act on Climate pledge

, 123

Apple

, 123

Assets, business

, 78–79

Bank of America

, 123

Baseline data

for competitive use

, 147

conversion into goals and targets

, 147

Baseline metrics

setting of

, 142–143

B2B customers

, 35

Benchmarking

, 147, 149, 206

Berkshire Hathaway Energy

, 123

BlackRock

, 49

“Blood diamonds”

, 126

Boston College Center for Corporate Citizenship

, xx, xxiii, xxiv, 45, 114, 160–161, 166, 205

Community Involvement Survey 2015

, xxxi, 177

State of Corporate Citizenship 2014 survey

, 179

State of Corporate Citizenship 2017 study

, xxx

Boundary spanners

, 108

Boynton, Andy

, xi, xiii, xvii, 70

Brown-Forman

, xxix, xxx, 86–87, 93

Buildings and facilities, at work place

, 149–151

Business integration

, 127

Business investors, types of

, 33

Business process

mapping of

creation of

, 13–14

methods

, 12–13

operating in global economy

, xxvii

strategy

, xxviii, 70–71

structural ways for communication

, 202

success

, xxx–xxxi

Business products and services

customers, impact on

, 20–24

methods to create advantage for

, 20

Business travel

, 151

Business values

, 178

Buy-a-pair/give-a-pair strategy

, 11

California’s pension and retirement fund (CalPERS) system

, 209

Campbell Soup Company

, xi, xii, xix, xx, 4, 14, 27, 72, 102, 106, 107, 109, 111, 112, 113, 131

Capacity building, goal of

, 127–128

Carbon dioxide (CO₂) emissions

, 152

Carbon Disclosure Program (CDP)

, 113, 133, 205, 211

extensive disclosure requests

, 205

ranking of companies

, 205

Carbon fee

, 144–145

Carbon neutrality, goal of

, 144–145

Career development

, 179

Cargill

, 123

Car pooling

, 151

Carroll School of Management

, xiii, xvii, xx, 70

Cathedral thinking, concept of

, 196–198

Cause branding

, 48

Cause marketing

, 48

CDP. See Carbon Disclosure Program (CDP)

CEMEX

, 61

CEOs

, xxviii, 6, 8, 27, 35, 70, 112, 211

CERES. See Coalition for Environmentally Responsible Economies (CERES)

CFO

, 8

CFP. See Corporate financial performance (CFP)

Charitable Foundation, need for

, 166–169

Child labor

, 124–125

Clean energy

, 123

Client relationship management (CRM)

, 163

Climate Action Plan

, 123

Coalition for Environmentally Responsible Economies (CERES)

, 204

Coca-Cola

, 20, 123

Codes of conduct

, 126–128

creation of

, 130

in electronics industry

, 130–131

ethical and responsible

, 128

legality of

, 132–133

Social Accountability 8000 (SA 8000)

, 131

of suppliers

, 134

working with

, 128–131

Collaborations

, 107

practice with competitors

, 31

Commitment policies, conflict of

, 172

Communication process

, 110

Communication skills

, 187

Community members

, xxxiii

Commuting, workplace

, 151–152

Company / company business

competition among

, 14–16

in public policy debate

, 29–30

purpose of

, 3–6, 7

strategy

, 7

uniqueness, reasons for

, 9–11

vision

, 7

Competition, business

, 147

Competitive advantage

, 84–85

Competitors

, 3, 11, 15–16, 25, 72, 76, 135, 141, 147, 206, 212

Compliance, issues of

, 127

Conant, Doug

, 106

Conflict-free products

, 48

Conflict minerals

, 22, 125, 135

Conflict of interest

, 172

Consulting services

, 12

Consumer Goods Forum (CGF)

, 131, 133

Consumers

, 7, 12, 15, 20, 22, 32, 47–48, 72, 102, 106, 123

brand

, 55

changes over due course of time and geography

, 5

decision on purchasing

, 47

food habit during 1970s

, 40

research on

, 47

in sharing economy

, 5

Context-based goals

, 147–148

Contracts, supplier

, 126

code of conduct

, 126

COP21

, 147

Corporate business strategy

aspects of

competitors

, 72

customers

, 72

economic logic

, 71–72

market arena

, 73

supply chain

, 72

definition of

, 71

Corporate citizenship

, xix, xxv, 4, 7–8, 9–11, 13, 40, 62, 125, 141, 150, 159

business strategy, connected to

, 70

codes of conduct for suppliers

, 50

disclosure regulations, focus on

, 22

environment, importance of

, 51–52

innovative cycle

, 155

management of

, 31–33

managers

, xiii

performance regulations companies

, 21

performance and reputation

, 121

relationship building

, 19

reporting

, 204

risks and opportunities for

, 121

scope of

, xxvii

strategy and programs

, xxx–xxxi, 3, 7–8, 82, 155

constant change

, 114–115

core competencies

, 23–24

differentiation of

, 11–12

elements

, 93

integrating with vision and company strategy

, xxxv

issue focus

, 79–84

overcoming barriers

, xxxii–xxxiii

portfolio of activities

, 93

return value to companies

, 78

right metrics and incentives

, 112–114

right people in board, importance of

, 102–105

right processes

, 110–111

right structure

, 106–110

within supply chain

, 136

sustainability

, 142

spheres of

, 52

and team’s work

, 133–135

value of

, 213

working together, advantages of

, 35–36

Corporate communication

, 188

action-oriented

, 193

communication skills

, 187

emotional elements

, 192, 194, 197

limited

, 195

for program development

, 189–190

rational

, 192–193

simple

, 195–196

for stakeholders

, 191–196

time sensitive

, 192

validation of

, 193–194

Corporate financial performance (CFP)

, xxvi

Corporate giving

, 209

Corporate governance

, xxvi

Corporate Responsibility (CR)

, xxiii, xxv, 9, 163

commitment to the community

, 178–180

Corporate social performance (CSP)

, xxvi

Corporate Social Responsibility (CSR)

, xx, xxiii, xxv

Corporate strategy, for innovation

, 154–155

Corporate volunteer programs

, 178

See also Employee volunteer programs

Corporation for National and Community Service

, 179

2014 Volunteering and Civic Engagement in the United States report

, 179

CSP. See Corporate social performance (CSP)

Customers

, xxvii, xxx, 5, 7, 14, 20, 35, 39, 40, 44, 50, 69, 72, 77, 93, 159, 177, 208, 210

relation with production

, 20–24

strategy change impact on

, 7

trust your values

, 213

Damage control

, 87

Danone

, 131

Dell

, 206

Dell, Michael

, 154

Democratization of information

, xxvii

Department of Labor (US)

, 129

Disclosure framework

, 202–207

regulations

, 22, 24

Disney, corporate citizenship program

, 53

Donor advised fund (DAF)

, 167

Dow Jones Sustainability Index (DJSI)

, xx, 113, 209, 211

Economic logic

, 71–72

Electric utilities

, 151

Electronics Industry Citizenship Coalition (EICC)

, 31, 131, 133, 220

EMBARQ

, 85

Emotions

, 194–195, 197–198

Employee engagement

, 177

Employee health and well-being

, 148–149

Employee involvement programs

, 159, 160

Employees

, xxxiv

ages and stages, options from employer

, 44–47

groups, motivation to

, 112

important for stakeholder group

, 19

mid-stage

, 45

recognition

, 161

programs

, 112

as stakeholders

, 41–43

Employee volunteerism strategy

, 6

Employee volunteer programs

, 176

benefits of

, 179

during employee recruitment

, 179

related to corporate giving

, 179

for team-building and development

, 179

value of

, 176–180

Energy consumption

, 144

Energy, notion of

, 143–145

Environmental Protection Agency (EPA)

, 129, 144, 152

Environmental, Social, and Governance (ESG)

, xxiii, 34, 208

corporate and financial performance, relationship between

, xxvii

disclosures

, 206

expenditures

, xxv

issues

, 28, 33

reporting

, 206

trends

, 26

Environmental stewardship

, 106

Environmental sustainability

, 145

EPA. See Environmental Protection Agency (EPA)

EPEAT (standards for technology products)

, 130

ESG. See Environmental, Social, and Governance (ESG)

Ethical investors

, 33

EU Directive 2014/95

, 32

Face-to-face meetings

, 35

Factories, working practices in

, 125

Fear of missing out (FOMO)

, 192

FEDEX

, 85

Fink, Larry

, 49

Fleet management

, 151

Food sector in US, GMOs testing

, 28

Ford Motor Co.

, 5

Forestry Stewardship Group (FSG)

, 31

Friedman, Milton

, xxv–xxvi

Galbraith Star Model

, 100, 107

Gallup State of the Global Workplace study

, 176

General Motors

, 123

Generation Y

, 45

Generation Z

, 45

Genetically Modified Organisms (GMOs)

, 27–28, 31

Gifts, corporate

, 159

approach for strategic giving

, 165–166

“bad” gifts

, 161

business strategy

, 160–161

capacity to deliver

, 171

charitable foundation and

, 166–170

corporate and personal values, through workplace

, 164

corporate financial health and

, 172

corporate giving strategy

, 159, 162, 168–169

for developing strategic partnerships

, 170–173

donor advised fund (DAF)

, 167

driven by reciprocity

, 174–175

elements of

, 162

employee recognition

, 161

financial

, 161, 165, 171

focus of

, 170–171

grant request cycle

, 180

and job satisfaction

, 165

legacy relationships and

, 180–181

for motivation of employees

, 178

nonprofit board service

, 163–164

nonprofit organization

, 165

and portfolio management

, 175–176

to provide engagement opportunities

, 162

results achieved due to

, 172–173

societal impact of

, 165

strategic purpose of

, 175

to support charitable causes

, 174

technologies to drive engagement

, 164–165

trends in

, 162

tricks for deriving benefits

, 166

Global Reporting Initiative (GRI) framework

, 24, 113, 204–205, 211

Global supply chains

, 126

Goals and targets

baseline data, conversion of

, 147

context-based

, 147–148

science-based

, 147

Goldman Sachs

, 123

Google

, 123

Government influence on corporate practices

, 50–51

Greenhouse gas

, 130

impact of

, 152

protocol

, 144

reduction of

, 123, 147

Green products

, 48

Green teams

, 92

GRI G4

, 205

Hazardous waste, treatment of

, 146

High-performing employees, retention of

, 178

HR department and team

, xxxv, 65, 98, 211

Human capital flows

, 12

Human rights

abuses

, 124, 132

standards

, 129

Human trafficking

, 22, 132

ILO. See International Labor Organization (ILO)

Industry trade association

, 131

Influence, importance in corporate citizenship program

, 97–100

Innovation, cycle of

, 154–155

Institutional investors

, 33

Intel

, 20, 34

Intellectual capital

, 171

Intellectual property

, 12

Interfaith Center for Corporate Responsibility (ICCR)

, 35

International Integrated Reporting Committee (IIRC)

, 205

International Labor Organization (ILO)

, 129

International Union for Conservation of Nature (IUCN)

, 64

Investors

, 48–49, 208

engagement with target companies

, xxvi

ISO9000

, 24

ISO14000

, 24

ISO26000

, 24

Job satisfaction

, 165

Key business indicators

, 146

Key performance indicators (KPIs)

, 147

Kyoto Protocol

, 147

Leadership

, 155, 161

program for development of

, 175

LEED

, 150

Logic models

, 90

Management program, suppliers

, 126

Marketing

, 12, 154

cause

, 48

department

, 20

services

, 122

team

, 98

Marketplace

, xxxv, 19–20, 35, 69, 141, 162, 197

Marks & Spencer

, 131

Materiality matrix

, 60

McDonalds

, 4, 5, 40, 58, 138

Me-too approach

, 111

Microsoft

, 123

carbon emissions

, 144

carbon fee

, 144–145

carbon neutrality, goal of

, 144–145

skills-based volunteering program

, 190

Tech for Good program

, 189

two-way communication

, 189–190

Millennials

, 45

Mitchell, Ronald

, 55

Morrison, Denise

, xi, xiii, xvii, 107

Municipal treatment systems

, 145

Nestle

, 131

Net-zero emissions

, 123, 144

NGOs / nonprofit organization

, 51, 91, 165

Nike

, 20

Nitrogen oxides

, 146

Nonprofit board service

, 163–164

Occupational Safety and Health Administration (OSHA)

, 129

One-size-fits-all approach

, 41

On-the-job volunteering

, 177

Organizational learning

, 211

OSHA. See Occupational Safety and Health Administration (OSHA)

Outsourcing

, 126

Oxfam

, 129, 130

Packaging, sustainable

, 152–154

design

, 153

life-cycle assessments

, 153–154

materials for

, 153

recycling

, 153

Sustainable Packaging Coalition

, 154

Parking spaces

, 151

PepsiCo

, 123, 206

Performance regulations

, 22

Philanthropy

, xix, xxxi, 209

Portfolio management

, 175–176

Power of integration

, 210–212

Pre-competitive collabo-tition

, 31

Pre-tax income

, 177

Principles for Responsible Investment (PRI)

, 35

Private investors

, 33

Procter & Gamble

, 131

Procurement, in supply chain

, 137

Product development

, 154

Professional networks, importance in corporate citizenship program

, 97–100

Program development

, 86–87

Rana Plaza

, 50

Rental car operators

, 152

Reporting framework

external

, 202–207

integrated

, 207–208

leverage

, 208–210

Research and development

, 154

Resource-intensive industry

, 92

Resource stewardship councils

, 92

Responsible Care

, 133

Right strategy role in corporate citizenship

, 100–102

Risk

management

, 179

mitigation

, 123

RobecoSAM

, 209

SA8000

, 24

Science, technology, engineering, and mathematics (STEM) education

, 161, 166

Science-based goals

, 147

Securities and Exchange Commission (SEC)

, 76, 206, 207

Self-assessment strategy

, 24–25

Single-issue focused organizations

, 25

Skill development

, 178

for corporate citizenship

, 187

Slavery

, 22, 132

SmartWay

, 152

Smith, Katherine Valvoda

, xi, xxi

Smog

, 146

Social Accountability 8000 (SA 8000)

, 131

Social impact

, xx, xxiii, xxxiii, 176

Social Investment Forum (SIF), U.S.

, 35

Socially responsible investors (SRIs)

, 33, 209

Social media

, 122

Societal impact, of corporate giving

, 165

Speres of sustainability

, 52

SRIs. See Socially responsible investors (SRIs)

Stakeholders

, 39, 202

analysis of

, 42–43

challenges to work with

, 25–30

corporate citizenship program impact on

, 53

engagement

, 209

existence in hierarchy

, 39

groups

impact on business value

, 41

importance of

, 65

before issues

, 54–58

materiality matrix for issue management, analysis of

, 58–64

potential, steps to analyse

, 57

prioritization

, 54–57

strategies for customers expectations

, 40

types of

, xxxiii

Stakeholder salience

, 42–43

Stangis, Dave

, xix–xx, 106, 108–109

STEM. See Science, technology, engineering, and mathematics (STEM) education

Strategy(ies)

ability of company to execute

, 77

bases, coverage of

, 92–94

connecting with corporate citizenship

, 77

definition of

, 70

logic behind

, 90–92

methods to find own

, 76–77

mobilization of forces

, 70–71

of own company

, 73–75

recruitment of skilled workforce

, 78

risks and opportunities, dimensions of

, 76

roots of

, 70

systematic arrangement

, 201

Sulfur oxides

, 146

Suppliers

behavior of

, 134

codes of conduct

, 134

of company

, 49–50

performance of

, 134

responsibilities of

, 126–128

selection of

, 127

termination of

, 127

Supplier business reviews (SBRs)

, 127

Supplier management program, elements of

, 126–128

Supply chain

, 72, 121, 132, 141

child labor in

, 124

corporate citizenship within

, 136

in food industry

, 125

global

, 126

of global brands

, 126

management of

, 122

people involved in

, 136–138

resources for

environmental expectations

, 133

social expectations

, 132

risk associated with

, 125

from risk to reward

, 135–136

steps for mapping

, 124–128

Sustainability Accounting Standards Board (SASB)

, 208

Sustainability policy, factors influencing

, 123

Sustainable business strategy

, 143

energy use

, 143–144

waste, recycling of

, 145–146

water

, 145

Sustainable Development Goals (SDGs)

, xxviii, 23

Sustainable Packaging Coalition

, 154

Sweatshop labor

, 128

SWOT analysis

, 79, 84, 88

Team’s work, corporate citizenship strategy for

, 133–135

Tesla

, 28

Threat, mobilization against

, 88

3M

, 4

Toyota

, 28

Travel agents

, 151–152

UN. See United Nations (UN)

Unilever

, 131

United Nations (UN)

, 129

adopted GRI reporting standard

, 205

United Nations Environment Program’s Sustainable Building and Climate Initiative (SBCI)

, 63

United Nations Global Compact (UNGC)

, 63, 130

United States Department of Labor

, 129

UPS

, 123

U.S. Green Building Council

, 150

Values-based investors

, 25, 34, 35

Values-screened investors, advantage by working with

, 33–35

Volatile organic compounds (VOCs)

, 146

Wall Street

, 8

Walmart

, 20, 114–115, 123, 124, 206

Waste, recycling of

, 145–146

Water, need for

, 145

What’s in it for me (WIIFM)

, 105

Working practices, in factories

, 125

Work, presentation of

budgets

, 90

executive summary

, 88

short and long term objectives, listing of

, 89

situational analysis

, 88

strategic plan

, 89

World Business Council for Sustainable Development (WBCSD)

, 63, 144

World Resources Institute

, 144

Xi, Jinping

, 123