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Open Access
Article
Publication date: 12 October 2021

Olena Koval, Ole Andreas Engen, Jacob Kringen and Siri Wiig

The purpose of this rapid scoping review was to map existing literature on risk communication strategies implemented by authorities and aimed at vulnerable immigrants in…

Abstract

Purpose

The purpose of this rapid scoping review was to map existing literature on risk communication strategies implemented by authorities and aimed at vulnerable immigrants in the context of pandemics.

Design/methodology/approach

Existing literature on the topic was charted in terms of its nature and volume by summarizing evidence regarding the communication strategies. Literature searches were conducted in Academic Search Premier and CINAHL, databases were searched from 2011 to present on March 31, 2021.

Findings

Five articles met the criteria and were included in this review, pointing at limited research in this area. The findings indicated that a close interaction between communication authorities and immigrants is important. Community education, building trust in communication sources, clear risk communication and inclusive decision-making among all were found to be important when communicating health risks to immigrants.

Research limitations/implications

The primary limitation of this rapid scoping review is that the literature searches were conducted in only two databases, namely, Academic Search Premier and CINAHL. A wider search across several other databases could have given more profound results. Furthermore, some studies where immigrants were conceptualized as, for instance, “disadvantaged groups” might be overseen due to a choice of the search strategy used in this study. There are also certain limitations related to the studies included in this review.

Practical implications

Identifying efficient ways of conveying recommendations may further assist authorities and scientists in developing more effective health-related risk communication.

Originality/value

This study covered health-related risk communication in the context of pandemics, addressing the need to investigate different groups of immigrants and the challenges related to communicating risks to these groups.

Details

International Journal of Health Governance, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-4631

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Article
Publication date: 21 September 2021

Pham Tien Thanh, Hanh Thi Hong Nguyen, Le Thi Bao Ngan, Doan My Duyen Nguyen, Gia Han Phan and Thi My Nhung Nguyen

COVID-19 presents a serious and unprecedented challenge around the globe. Street vendors are the most vulnerable group during this pandemic regarding livelihood loss and…

Abstract

Purpose

COVID-19 presents a serious and unprecedented challenge around the globe. Street vendors are the most vulnerable group during this pandemic regarding livelihood loss and contagion risk. This research aims to examine the roles of risk communication work in enhancing COVID-19 risk perceptions and adoption of COVID-19 preventive behaviors among street vendors.

Design/methodology/approach

The data were collected from the street vendors in urban Vietnam. A binary probit model was used for analyzing the relationships among exposure to risk communication, risk perception and adoption of preventive behaviors.

Findings

The analysis reveals the outreach of risk communication work to the street vendors. A rather large proportion of the respondents perceive high risks associated with COVID-19. All respondents adopt COVID-19 preventive behaviors; however, the proportion of regular adoption is moderate and even very low for most behaviors. Their frequent exposure to risk communication significantly raises their risk perceptions and encourages their regular adoption of preventive behaviors, particularly regarding the measures that are affordable and less detrimental to their livelihood.

Originality/value

This research is among the first attempts to examine risk communication to the vulnerable group, how they perceive risks and the extent to which they adopt preventive behaviors during a public health crisis. This research draws some implications for risk communication and social welfare policies to obtain sustainable development goals.

Details

Library Hi Tech, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0737-8831

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Book part
Publication date: 26 January 2022

Jennifer Murray and Iniobong Enang

Abstract

Details

Conceptualising Risk Assessment and Management across the Public Sector
Type: Book
ISBN: 978-1-80043-693-0

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Article
Publication date: 25 July 2008

Yunna Rhee

The purpose of this case study was to analyze risk communication management practice of Brookhaven National Laboratory (BNL), using the relationship management theory in…

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1945

Abstract

Purpose

The purpose of this case study was to analyze risk communication management practice of Brookhaven National Laboratory (BNL), using the relationship management theory in public relations.

Design/methodology/approach

The study draws upon interviews with key stakeholders of the laboratory, including top managers, communication practitioners, employees, and community members. Media reports, internal documents, and on‐site participant observations were concurrently analyzed.

Findings

The study identified leadership communication, organizational commitment to stakeholder relationships, integrated communication function, employee participation in community outreach, and symmetrical communication strategies as contributing factors of effective risk communication management. In particular, the study provided insights into the roles employees play in risk communication settings. It was found that employees' use of symmetrical communication strategies such as openness, access, and listening in risk communication programs contributed to external publics' development of positive perceptions regarding the organization.

Practical implications

The article concludes with four implications of the findings for the practice of risk communication.

Originality/value

This study closely followed the methods by which public relations practitioners, non‐public relations employees, and publics engaged in the relationship building process. The case study should, therefore, provide insights to students and scholars interested in discovering public relations theory at work in a real‐life setting.

Details

Journal of Communication Management, vol. 12 no. 3
Type: Research Article
ISSN: 1363-254X

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Article
Publication date: 7 December 2021

Ruilin Zhu, Yanqing Song, Shuang He, Xuan Hu, Wangsu Hu and Bingsheng Liu

Despite the huge potential of social media, its functionality and impact for enhanced risk communication remain unclear. Drawing on dialogic theory by integrating both…

Abstract

Purpose

Despite the huge potential of social media, its functionality and impact for enhanced risk communication remain unclear. Drawing on dialogic theory by integrating both “speak from power” and “speak to power” measurements, the article aims to propose a systematic framework to address this issue.

Design/methodology/approach

The impact of social media on risk communication is measured by the correlation between “speak from power” and “speak to power” levels, where the former primarily spoke to two facets of the risk communication process – rapidness and attentiveness, and the latter was benchmarked against popularity and commitment. The framework was empirically validated with data relating to coronavirus disease (COVID-19) risk communication in 25,024 selected posts on 17 official provincial Weibo accounts in China.

Findings

The analysis results suggest the relationship between the “speak from power” and “speak to power” is mixed rather than causality, which confirms that neither the outcome-centric nor the process-centric method alone can render a full picture of government–public interconnectivity. Besides, the proposed interconnectivity matrix reveals that two provinces have evidenced the formation of government–public mutuality, which provides empirical evidence that dialogic relationships could exist in social media during risk communication.

Originality/value

The authors' study proposed a prototype framework that underlines the need that the impact of social media on risk communication should and must be assessed through a combination of process and outcome or interconnectivity. The authors further divide the impact of social media on risk communication into dialogue enabler, “speak from power” booster, “speak to power” channel and mass media alternative.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 3 October 2016

Jiajie Li, Nan Li, Lang Luo and Yanan Ren

The purpose of this paper is to investigate risk dimensions affecting food risk perceptions and to develop effective risk communication strategies based on their risk

Abstract

Purpose

The purpose of this paper is to investigate risk dimensions affecting food risk perceptions and to develop effective risk communication strategies based on their risk perceptions dimensions. The reason for writing this paper is that applying single risk communication strategy for public often fails because food risks are systemic risks and public perceptions toward them consist of multiple dimensions. Launching an effective risk communication need to investigate the perception dimensions of the target audience.

Design/methodology/approach

A total of 2,673 parents of 3-14-year-old children from the rural area of Sichuan province in China were chosen as target audience. Based on the survey conducted about parents’ food risk perceptions, this study used factor-cluster analysis method to segment parents to sub-clusters with significantly different risk perception dimensions. Parents’ representative demographic characteristics within each cluster were further identified through cross-tabs analysis with χ2 tests.

Findings

All the parents could be segmented into four sub-clusters, namely, sensitive parents, dependent parents, familiarity-oriented parents and institutional distrust parents, according to their risk perception difference on five dimensions. A series of risk communication strategies were specifically designed for each cluster based on their risk perception features as well as demographic characteristics.

Originality/value

The insight derived from this study described a deeper image of public risk perceptions and provided suggestions for risk communication launchers to pinpoint the risk perception as well as perception dimensions of the target audience and accordingly develop effective risk communication strategies.

Details

British Food Journal, vol. 118 no. 10
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 6 February 2007

J. Paulo Moreira

The paper aims to contribute to the development of a systematic framework of analysis pertaining to the relationship between public health crisis (PHC) and scares and…

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Abstract

Purpose

The paper aims to contribute to the development of a systematic framework of analysis pertaining to the relationship between public health crisis (PHC) and scares and corporate communication practice. It aims to clarify the complex relationship between public health policy development and corporate crisis and risk communication issues.

Design/methodology/approach

Literature review in the fields of crisis communication, crisis and risk management and public health policy; the multidisciplinary approach provided principles for a framework of analysis.

Findings

The framework proposed identifies fields of intersection between governments, corporations, the media and the experts in the context of risk perception management providing inputs for both public health policy and corporate communication new developments.

Research limitations/implications

The need for further research arises from the identification of the different areas of intersection between governments, corporations, the media and the experts and further elucidation of its dynamics should be pursued.

Originality/value

The framework builds a bridge between disciplines that have not been articulated for the practice inherent in public health and scares‐related communication issues. It proposes a multidisciplinary framework of analysis applicable to any type of PHC or scare.

Details

Corporate Communications: An International Journal, vol. 12 no. 1
Type: Research Article
ISSN: 1356-3289

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Article
Publication date: 5 February 2018

Dimitrij Umansky and Reinhold Fuhrberg

Risk communication and public participation are often hampered by conflicts and mistrust between involved actors. The present paper argues that these problems can be…

Abstract

Purpose

Risk communication and public participation are often hampered by conflicts and mistrust between involved actors. The present paper argues that these problems can be addressed through better mutual understanding. This argument is founded on the conceptualisation of risk communication as a social interaction, which is based on mutual understanding. The purpose of this paper is to illustrate the relationship between conflict, mistrust and mutual misunderstanding through a case study.

Design/methodology/approach

The case study explores risk communication in relation to high-voltage grid extension in Germany. Conflicts and mutual understanding between involved actors are analysed with the help of the coorientation approach. In total, 16 semi-structured interviews are conducted with grid providers, local politicians and public authorities.

Findings

Misunderstandings are exposed between the analysed actors, which are related to mistrust and conflicts. The findings suggest that improved mutual understanding might foster more effective and mutually beneficial risk communication.

Originality/value

Current research fails to sufficiently explain and improve conflicts and mistrust between actors involved in risk communication and public participation. The present paper offers a novel solution by conceptualising risk communication as a social interaction and placing mutual understanding at the centre of the analysis. The paper also introduces the coorientation approach as an analytical tool. Practitioners are advised how to pursue mutual understanding. Future research is encouraged to advance the comprehension of risk communication.

Details

Journal of Communication Management, vol. 22 no. 1
Type: Research Article
ISSN: 1363-254X

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Article
Publication date: 17 October 2008

Li Yulong, Wu Xiande and Li Zhongfu

The purpose of this paper is to develop an analytic hierarchy process (AHP) method in safety risk assessment on communication system based on satellite constellations…

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2761

Abstract

Purpose

The purpose of this paper is to develop an analytic hierarchy process (AHP) method in safety risk assessment on communication system based on satellite constellations through constructing safety risk index system.

Design/methodology/approach

An empirical study using the AHP was carried out to find the relative weights of those assessment criterion and sub‐objectives of subsystem. Then the risk scores of 15 sub‐objectives and four subsystems were calculated applying the AHP method according to the assessment result of experts.

Findings

According to the overall results from the estimation of experts the safety risk priority of net application is the highest and the safety risk priority of attack on physical equipment is the lowest. This explained that the possibility of a war in today's era, in which peace and development is the theme is very small, and risk prevention should focus more on the defense of network attacks from enemies.

Practical implications

This paper provides a positive analysis of safety risk for a communication system based on satellite constellations and gives an opinion in accordance with the assessment result.

Originality/value

An AHP method was applied in the security risk assessment of communications systems on satellite constellation and the estimation of facing risk situation of the satellite communication system was presented according to the opinion of experts.

Details

Aircraft Engineering and Aerospace Technology, vol. 80 no. 6
Type: Research Article
ISSN: 0002-2667

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Article
Publication date: 16 September 2021

Jongpil Park, Jai-Yeol Son and Kil-Soo Suh

Firms continue to struggle with end users who do not follow recommended actions for safeguarding information security. Thus, the authors utilize insights gained from…

Abstract

Purpose

Firms continue to struggle with end users who do not follow recommended actions for safeguarding information security. Thus, the authors utilize insights gained from studies on heuristic processing of risk information to design cues in fear appeal messages more effectively so as to more strongly engender fear among users, which can in turn lead them to take protective actions toward information security. Specifically, four types of fear appeal cues are identified: numeric risk communication, social distance and goal framing in verbal risk communication and visual risk communication.

Design/methodology/approach

Drawing from protection motivation theory, the authors hypothesize that these fear appeal cues can engender fear among users to a greater extent. In addition, the authors hypothesize that users will perceive a higher level of severity and susceptibility when they perceive a large amount of fear. The research hypotheses were tested employing data collected through a laboratory experiment. Analysis of variance (ANOVA) and regression analyses were performed to analyze the data.

Findings

The study's results suggest that numeric and visual risk communication cues in security notices can significantly increase the amount of fear felt by users. In addition, social distance was found to marginally increase the amount of fear felt by users. However, unlike our expectation, goal framing was not found to increase the amount of fear when the other three types of fear appeal cues were also given in a security notice. It was also found that induced fear can increase the severity and susceptibility of threats as perceived by users.

Originality/value

The study contributes to the literature on fear appeal cues designed to promote users' security protection behaviors. No prior study has designed security notices featuring the four different types of fear appeal cues and empirically tested the effectiveness of those cues in inducing fear among users. The findings suggest that the design of fear appeal cues can be improved by understanding individuals' heuristic processing of risk information, which can be subject to cognitive biases.

Details

Internet Research, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1066-2243

Keywords

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