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The purpose of this rapid scoping review was to map existing literature on risk communication strategies implemented by authorities and aimed at vulnerable immigrants in the context of pandemics.

Existing literature on the topic was charted in terms of its nature and volume by summarizing evidence regarding the communication strategies. Literature searches were conducted in Academic Search Premier and CINAHL, databases were searched from 2011 to present on March 31, 2021.

Five articles met the criteria and were included in this review, pointing at limited research in this area. The findings indicated that a close interaction between communication authorities and immigrants is important. Community education, building trust in communication sources, clear risk communication and inclusive decision-making among all were found to be important when communicating health risks to immigrants.

The primary limitation of this rapid scoping review is that the literature searches were conducted in only two databases, namely, Academic Search Premier and CINAHL. A wider search across several other databases could have given more profound results. Furthermore, some studies where immigrants were conceptualized as, for instance, “disadvantaged groups” might be overseen due to a choice of the search strategy used in this study. There are also certain limitations related to the studies included in this review.

Identifying efficient ways of conveying recommendations may further assist authorities and scientists in developing more effective health-related risk communication.

This study covered health-related risk communication in the context of pandemics, addressing the need to investigate different groups of immigrants and the challenges related to communicating risks to these groups.

This study provides real-world evidence for the relationship between strategic communication from a global/multinational perspective and the effectiveness of corporate message strategies in the context of environment risk communication. Among sustainability issues, particulate matter (PM) air pollution has threatened the health and social wellbeing of citizens in many countries. The purpose of this paper is to apply the message framing and attribution theories in the context of sustainability communication to determine the effects of risk message characteristics on publics’ risk responses.

Using a 2 (message frame: gain vs loss) × 2 (attribution type: internal vs external) × 2 (country: China vs South Korea) between-subjects experimental design, the study examines the message framing strategies' on publics' risk responses (i.e. risk perception, risk responsibility attribution held toward another country and sustainable behavioral intention for risk prevention).

Findings include (1) main effects of message characteristics on participants’ risk responses; (2) the impact of country difference on participants’ differential risk responses and (3) three-way interactions on how risk message framing, risk threats type and country difference jointly affect not only participants’ risk perception and risk responsibility attribution but also their sustainable behavioral intention to prevent PM.

Although this study used young–adult samples in China and South Korea, the study advances the theory building in strategic environmental risk communication by emphasizing a global/multinational perspective in investigating differences among at-risk publics threatened by large-scale environmental risks.

The study's findings provide evidence-based implications such as how government agencies can enhance the environmental risk message strategy so that it induces more desired risk communication outcomes among at-risk publics. Insights from our study offer practical recommendations on which message feature is relatively more impactful in increasing intention for prosocial behavioral changes.

This study on all measured risk responses reveals important differences between at-risk young publics in China and South Korea and how they respond differently to a shared environmental risk such as PM. The study's findings provide new evidence that media coverage of global environmental issues needs to be studied at the national level, and cross-cultural comparisons are imperative to understand publics’ responses to different news strategies. Thus, this study offers implications for practitioners to understand and apply appropriate strategies to publics in a social way across different countries so as to tailor risk communication messaging.

This study offers new insights to help connect message framing effects with communication management practice at the multi-national level, providing recommendations for government communication practitioners regarding which PM message features are more likely to be effective in forming proper risk perception and motivate sustainable actions among at-risk publics in different countries.

The purpose of this case study was to analyze risk communication management practice of Brookhaven National Laboratory (BNL), using the relationship management theory in public relations.

The study draws upon interviews with key stakeholders of the laboratory, including top managers, communication practitioners, employees, and community members. Media reports, internal documents, and on‐site participant observations were concurrently analyzed.

The study identified leadership communication, organizational commitment to stakeholder relationships, integrated communication function, employee participation in community outreach, and symmetrical communication strategies as contributing factors of effective risk communication management. In particular, the study provided insights into the roles employees play in risk communication settings. It was found that employees' use of symmetrical communication strategies such as openness, access, and listening in risk communication programs contributed to external publics' development of positive perceptions regarding the organization.

The article concludes with four implications of the findings for the practice of risk communication.

This study closely followed the methods by which public relations practitioners, non‐public relations employees, and publics engaged in the relationship building process. The case study should, therefore, provide insights to students and scholars interested in discovering public relations theory at work in a real‐life setting.

The purpose of this paper is to investigate risk dimensions affecting food risk perceptions and to develop effective risk communication strategies based on their risk perceptions dimensions. The reason for writing this paper is that applying single risk communication strategy for public often fails because food risks are systemic risks and public perceptions toward them consist of multiple dimensions. Launching an effective risk communication need to investigate the perception dimensions of the target audience.

A total of 2,673 parents of 3-14-year-old children from the rural area of Sichuan province in China were chosen as target audience. Based on the survey conducted about parents’ food risk perceptions, this study used factor-cluster analysis method to segment parents to sub-clusters with significantly different risk perception dimensions. Parents’ representative demographic characteristics within each cluster were further identified through cross-tabs analysis with χ² tests.

All the parents could be segmented into four sub-clusters, namely, sensitive parents, dependent parents, familiarity-oriented parents and institutional distrust parents, according to their risk perception difference on five dimensions. A series of risk communication strategies were specifically designed for each cluster based on their risk perception features as well as demographic characteristics.

The insight derived from this study described a deeper image of public risk perceptions and provided suggestions for risk communication launchers to pinpoint the risk perception as well as perception dimensions of the target audience and accordingly develop effective risk communication strategies.

The purpose of this paper is to understand the crisis communication strategies used by the Caribbean medical tourism industry in the 2017 hurricane season, and also evaluate the quality of the disaster communication messages delivered via digital mediums.

This study includes a comprehensive, qualitative content analysis of 149 risk and crisis messages from 51 healthcare organizations distributed through digital media. The medical tourism providers (MTPs) include hospitals, medical tourism facilitators, practitioners/private physicians, specialty clinics, and dental and cosmetic providers.

Nearly half of the MTPs included in the data set delivered no post-disaster information to external audiences. The most prominent post-disaster message strategy utilized was conveying operational messages. Furthermore, an unexpected finding was the sheer magnitude of unrelated health-oriented and promotional destination marketing content disseminated before, during and after these events.

This analysis excludes internal organizational channels of communication which may have been used to communicate risk and crisis messages during these events (i.e. employee e-mails, announcements made through intercom systems, etc.). Our analysis does not include content disseminated through medical tourism forums (i.e. Realself.com, Health Traveler’s Forum, FlyerTalk Forum).

Small-scale MTPs can improve on any weaknesses through proactive planning and preparation by creating organizational goals to complete basic crisis communication training courses and in doing so support the applied professional development of disaster and crisis responders in the Caribbean region. Second, MTPs exposed to similar risks of natural disasters may use these findings for comparative analysis purposes to support their own organizational planning. Finally, this study supports the continued utility of the National Center for Food Protection & Defense guidelines for analyzing and evaluating organizational performance.

Currently much of the academic scholarship of applied disaster communication narrowly focuses on the response strategies of one organization, or analyzes one social media platform at a time (i.e. Twitter). A strength of this analysis is the inclusion of an organizational sector (i.e. Caribbean medical tourism providers) and the range of platforms from which the content was captured (e.g. websites, org. blogs and social media networks).

The purpose of this paper is to describe empirical research intended to gauge the channels of risk information and their perceived effectiveness expressed by Hajj pilgrims in 2013 to better inform risk-reduction strategies at crowded religious events.

To do so, a research team partially funded by the Transportation and Crowd Management Center of Research Excellence from the Kingdom of Saudi Arabia conducted face-to-face interviews with 348 Hajj pilgrims in 2013. The semi-structured survey instrument used the Protective Action Decision Model framework to gather information on six pre-decisional variables that influence threat perceptions, stakeholder perceptions and decisions to take protective actions against impending threats.

Results of the multinomial logit regression using the traditional media (i.e. television and radio) as the reference category found support for ease of access, language of choice, gender and age differentials, as factors positively or negatively influencing respondents’ selections of their top three most preferred channels for risk communication materials. Printed materials (i.e. pamphlets and billboards) ranked first followed by smart technologies and outreach activities.

The convenience sampling strategy adopted with only four female interviewers compared to 17 male interviewers, limited the number of female respondents to only 47 (13.7 percent) due to cultural restrictions. Interviews were conducted only in English and Arabic, leaving out the preferences of other language speakers.

Despite these limitations, this study makes a valuable contribution to theory and practice by highlighting the social and cognitive variables influencing risk communication at Hajj. No studies to date have examined choices and preferences of heterogeneous Hajj pilgrims.

The aim is to study how the chemical industry in Tarragona (Spain) uses the internet to communicate with its community on issues relating to chemical risk and the impact of the chemical industry on the environment, health and safety.

A specific methodology was defined allowing the corporate websites of the chemical industry to be studied. A content analysis methodology was used, searching the information that exists on the corporate websites of the most significant trade associations and chemical companies in the Tarragona conglomerate.

The results suggest that there are some common characteristics of the chemical industry strategy in providing information on their corporate websites about the chemical risk and the impact of the chemical industry: a tendency to globalise the information about these issues, the maximisation of the positive concepts such as safety and commitment, and the minimisation of the negative concept of risk.

The study was carried out on a small number of companies, thus the results cannot be considered statistically representative of the entire chemical industry in Spain. In addition, the Tarragona population was not asked for their views on these corporate websites.

The results show the treatment of information concerning chemical risk in the most important trade associations and companies in the sector, the state of information concerning chemical risk on the corporate websites of such organisations, and the risk communication strategy of these companies through the internet. It also presents the design of a specific methodology suitable for analysing the information available on chemical risk on the corporate websites of companies, institutions and organisations of any kind.

The purpose of this paper is to define immigrant knowledge workers (IKWs) as a vulnerable population in the urban emergency management context, and explored how to provide public safety services to IKWs. Due to nomadic features such as high mobility, spatio-temporality, and preferred autonomy, IKWs have difficulties in building required social ties with long-term residents in the urban emergency management system (UEMS). As such, IKWs are easily isolated and become vulnerable to disasters.

This study introduced possible types of network structure, compared each structure’s weaknesses and strengths in terms of risk communication, and suggested the strategic use of brokers for effective risk communication with application of network analysis perspective.

This study argued that the current space-based model causes tension in protecting NKWs and suggested the strategic use of brokers for the facilitated risk communication and for the protection of UKWs in more effective ways. The brokers in UEMS should pursue the core values of partnership, participation, and consultation in building mutual supportive channels within UEMS and the brokers should have sufficient cognitive capacity to avoid system fragmentation and collapse.

Due to the limitations as conceptual paper, sometimes it lacks empirical data to support the main arguments of this paper. To address this, the authors put that part as a suggestion for future studies.

With the strategic use of brokers, UEMS would be more resilient and accountable in providing public safety services to its citizens.

This paper aims to summarize the current state of research on risk, crisis and disaster management in the generic field, and in tourism and hospitality. It identifies key themes and compares the main topics studied in both the tourism and hospitality management and marketing literature.

A narrative (thematic) review and synthesis was completed based on articles published in the top 20 tourism and hospitality management journals from 2011 to March 2021. A review was conducted of the generic literature from 2016 to 2020.

From 210 papers reviewed, only 47 are in the hospitality field. The authors found that 80% of papers were empirical with slightly more quantitative papers produced. The majority of the papers focused on crises. Three key themes were found from the review and future research proposed to address gaps based on these findings and a review of 26 papers from the generic risk, crisis and disaster management field.

Research is required into planning and preparedness, not just response and recovery to crises and disasters. Future research should consider hospitality rather than tourism, particularly focusing attention outside of the accommodation sector. Hospitality studies also need to go beyond the micro-organizational level to include more meso- and macro-level studies.

The review provides a number of future research directions for tourism and hospitality research in the field. The paper provides a comprehensive multi-dimensional framework to synthesize studies and identifies research gaps. It also provides recommendations on methodologies required to progress these research directions. Research in this field is likely to grow because of the impact of COVID-19.

This paper aims to examine how, following a leak of radioactive material, Brookhaven National Laboratory (BNL) used risk communication management strategies that resulted in an award for its excellent public communications.

The paper draws on interviews with top managers, communication specialists, employees and members of the community.

The paper reveals five major themes of BNL's risk communication practices: leadership communications; commitment to stakeholder relationships; integrated communication function; employee participation; and symmetrical cultivation strategies.

The paper shows how non‐profit organizations facing environmental risks should: develop positive relationships with their employees and involve them in risk communication programs; internally promote the work of communication departments; reward employees' efforts towards developing good relationships in the community; and train their employees to communicate with the community through grassroots or neighborly interaction.

The paper details effective ways of risk communication management.