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This study aims to identify the development, trends and research gaps related to start-ups during the COVID-19 pandemic. Furthermore, this research identified future research directions.

This research is a bibliometric study using 192 Scopus-indexed articles with the assistance of the VOSviewer. The selected articles discussed start-ups during the COVID-19 pandemic and were published between 2020 and 2022. The analyses included initial statistics on publication trend, distribution of research field, most productive journals, most productive authors, most cited article, geographic distribution, multinational collaboration and science.

Between 2020 and 2022, the literature on start-ups during the COVID-19 pandemic has increased. Most articles are in Business, Management and Accounting, Economics, Econometrics and Finance and Social Sciences. Regarding geographic distribution and multinational collaboration, the USA, India and the UK led the numbers. The UK was also the forerunner in research collaboration. Based on the science mapping results, COVID-19, fintech, entrepreneurship and innovation were the most simultaneously used keywords. Furthermore, this study also identified that there is a lack of study regarding consumer behavior, employee behavior and quality management of start-ups during the COVID-19 pandemic.

This research also has several limitations. First, this research only used the Scopus database. Even though Scopus has advantages compared to other databases, combining the Scopus database with other databases will be able to provide more comprehensive data. However, there is a risk associated with combining two or more databases, namely, duplication. When using more than one database, researchers must ensure no repetition of the articles used because it will affect the analysis results. Future research can consider combining the Scopus database with other databases. Second, this bibliometric study covered the publication of start-ups during the COVID-19 pandemic. The COVID-19 pandemic is still ongoing. This condition indicated that several research on start-ups during COVID-19 are still being performed and will be published. Thus, future bibliometric study start-ups during COVID-19 were needed to update the trend of the research on start-ups during COVID-19.

The bibliometric study provided at least two main practical implications that can be used to support the growth of start-ups during the COVID-19 pandemic. First, this research has mapped the existing literature on start-ups during the COVID-19 pandemic. This information can be used as input for start-up practitioners and policymakers when they need scientific reference and evidence in developing a policy and/or a management action/program needed during the COVID-19 pandemic. Second, this research highlighted several clusters of keywords that are attracted many researchers. These keywords can be viewed as important issues that are needed to be monitored by start-up practitioners and policymakers during the COVID-19 pandemic.

Start-ups have an important role in economic development. It is well known that start-ups can boost productivity and economic growth. As start-ups tend to use technology, it also has an important role in disrupting traditional economic practices. Start-ups may also offer a more convenient life. Furthermore, the availability of start-ups may also increase the quality of life of the people that are serviced by the start-ups.

To the best of the authors’ knowledge, this is the first bibliometric study that discussed start-ups during the pandemic. It provided a comprehensive literature review process to identify research gaps that allowed future researchers to develop studies related to start-ups.

Corporate social responsibility (CSR) ISO standards have been noted as an essential marketing strategy by which firms can achieve consumer trust while improving environmental, social, and quality factors. This study discloses the contextual relationship between CSR ISO standards and sustainable impulse buying behavior. This study also looks to uncover the CSR ISO driving and linkage factors that motivate consumers to make sustainable impulsive purchases.

Three distinct research methods were employed in this research. First, a consumer expert opinion-based Interpretive Structural Modeling (ISM) approach was adopted to reveal the contextual relationship between CSR ISO factors and sustainable impulse buying behavior. Secondly, Matrice Impacts Croises Multiplication Appliques Classement (MICMAC) was used to examine these factors' driving and dependent power. In addition, Minitab package software was also used to check the statistical validation of ISM-MICMAC results.

The results indicate that although environmentally responsible CSR ISO 14001, socially responsible CSR ISO 26000, and consumer perception of product quality CSR ISO 9001 standards contain strong driving power, their dependent power was weak. All these CSR ISO factors (14,001, 26,000, and 9001) strongly impact each other and sustainable impulse buying. Therefore, these three CSR ISO factors have been placed at the bottom of the ISM model. The CSR ISO 14020 standard (labeling of the product), knowledge of CSR ISO standards, consumer trust, and advertising about CSR ISO standards have been placed in the middle. The mentioned factors have intense driving and dependent power and are classified as linkage factors for sustainable impulse buying. Impulse buying behavior has weak driving and strong dependent power, yet this factor strongly depends on other CSR ISO factors. Hence, this factor is placed at the top of the ISM model. In addition, the Minitab package software results indicate that ISM-MICMAC results are statistically valid.

To the best of our knowledge, this research is unique and examines the influence of CSR ISO factors on sustainable impulse buying in the context of Pakistani consumers. Secondly, our study has thoroughly investigated several CSR ISO factors and allied these factors in the context of consumer buying behavior. Third, several CSR ISO factors and impulse buying behavior were examined using a mix of ISM-MICAC and Minitab methods. Thus, including these steps in our study has led to the development of a novel technique.

This paper investigates the focal role of close co-worker friendship in reducing incivility. Furthermore, this paper examines negative workplace gossip as a mediator and gender and promotion focus as moderators.

Using a time-lagged approach, 553 full-service restaurant front-line co-workers in Greater Cairo responded. Further, the data were analyzed using SmartPLS v.4.

Promotion focus weakened close co-workers’ friendships, causing them to speak negatively about each other with other co-workers. Multi-group analysis showed that males were more likely to spread negative gossip about their close co-workers and thus were subjected to incivility-related behaviors by their co-workers.

This paper is an early attempt to explore the focal role of promotion focus in the full-service restaurant context. This paper adds to affective events theory (AET) with a limited understanding of explaining and predicting co-worker incivility.

本文擬探討同僚間緊密的友好關係在減少不文明行為方面所扮演的重要角色。此外、本文擬把職場的流言蜚語看作是調解員而對其加以探索; 本文亦把性別和對晉升的關注看作是仲裁人而進行探究。

研究人員使用時間差距法進行研究和探討。數據來自553名於大開羅提供整套服務的餐館內工作的一線員工所給予的回應。研究人員以SmartPLS 結構方程建模軟體第四版 (SmartPLS v.4) 對數據進行分析。

研究人員發現，僱員對晉升的關注削弱了同僚間緊密的友好關係，並驅使他們在其他同事中對同僚作負面的評價。另外，多組分析顯示了男性員工更有可能散播關於其要好同僚的閒言閒語，因此，他們會遭受同僚不文明的待遇。

本研究是早期的嘗試，去探索在提供整套服務餐館的背景下，僱員對晉升的關注所扮演的重要角色。另外，本研究的結果將會添加至情感事件理論 - 該理論就解釋和預測同僚不文明行為所提供的闡釋似有點不足。

The purpose of this paper is to test the effect that anthropomorphic framing (i.e. robot vs automatic machine) has on consumers’ responses in case of service failure. Specifically, the authors hypothesize that consumers hold an unconscious association between the word “robot” and agency and that the higher agency attributed to self-service machines framed as robots (vs automatic machines) leads, in turn, to a more positive service evaluation in case of service failure.

The authors have conducted four experimental studies to test the framework presented in this paper. In Studies 1a and 1b, the authors used an Implicit Association Test to test for the unconscious association held by consumers about robots as being intelligent machines (i.e. agency). In Studies 2 and 3, the authors tested the effect that framing technology as robots (vs automatic machines) has on consumers’ responses to service failure using two online experiments across different consumption contexts (hotel, restaurant) and using different dependent variables (service evaluation, satisfaction and word-of-mouth).

The authors show that consumers evaluate more positively a service failure involving a self-service technology framed as a robot rather than one framed as an automatic machine. They provide evidence that this effect is driven by higher perceptions of agency and that the association between technology and agency held by consumers is an unconscious one.

This paper investigates a novel driver of consumers’ perception of agency of technology, namely, how the technology is framed. Moreover, this study sheds light on consumers’ responses to technology’s service failure.

The purpose of this study is to provide a comprehensive analysis on the economic relationship between trade openness and economic growth and to identify current developments, potential research area and future directions. The emphasis is on the identification of annual growth of publications, country-wise distribution, publication pattern, intellectual structure and cluster analysis of scientific production in this field.

This study used evaluative techniques, text mining approach and performance analysis to identify possible patterns and correlation and to measure the impact of authors/citations/scientific production. Further, this study used the bibliometric mapping to represent the structural features of scientific production. This study emphasized on identification of the research hotspots based on occurrence of indexed keywords, productive researchers and journals during 2000–2022. Further, cluster analysis is performed using VOS viewer to analyze the current dynamics and future direction of the association between trade openness and economic growth (Eck and Waltman, 2011). Also, co-citation analysis is used in this study to identify the relations among authors or journals or documents using citation data, whereas the bibliographic coupling/mapping is intended to analyze the citing documents. Similarly, co-word analysis is used to study the article keywords that are mainly used to assess the conceptual structure of a concerning subject.

Economic growth is a function of trade openness, and it is important to analyze the relationship between trade openness and economic growth. Trade openness tends to become more liberalized over time, to contribute more to economic growth. Empirical evidence suggested that there exists a strong association between trade openness and economic growth. Further, keyword timeline analysis illustrated that the linkage between trade openness and economic growth is current area of interest among researchers. As per bibliometric analysis, China, Pakistan and Malaysia are the three most prolific countries in the terms of published articles on this theme. However, the most influential publications based on h-index and citation on trade openness–economic growth relationship is produced by Turkey. Based on cluster analysis, this study suggests that researchers are currently working on trade openness–economic growth relationship with other variables such as FDI, financial development, labor force, environment degradation and carbon emission, while in future, researchers could work on variables such as technology and sustainable development.

There are some limitations of this study. The first limitation is the authors have used Scopus database, leaving the possibility for future research to use Web of Science, Google Scholar or other similar sources. The second limitation is that the authors have used search terms “trade openness “and “economic growth,” although research could be performed using synonyms or even relevant terms in other languages.

Cluster analysis suggested that researchers are currently working on trade openness–economic growth relationship with other variables such as FDI, financial development, labor force, environment degradation and carbon emission, while in future, researchers could work on variables such as technology and sustainable development. Therefore, this study identified the potential research area in this research domain.

To confirm the originality of this study, to the best of the authors’ knowledge, this is the first study to combine bibliometric analysis and cluster analysis on trade openness–economic growth relationship. This study makes a comparison with phenomena/processes/events in contemporary economic and social reality in the field of trade openness and economic growth relationship.

Introduction: Commercial banks play a vital role in the global economy, facilitating economic growth and providing essential financial services. As key intermediaries between savers and borrowers, these institutions operate in a dynamic and complex environment characterised by various risk factors that can significantly impact their profitability and overall stability. Understanding the interconnected relationships between credit risk, interest rate risk, liquidity risk, and profitability is crucial for effective risk management strategies and the development of appropriate regulatory frameworks.

Purpose: Commercial banks play a critical role in the global economy by facilitating economic growth and providing financial services. This study examines the interconnected relationships between credit risk, interest rate risk, liquidity risk, and profitability in commercial banking.

Methodology: The sample consists of licenced scheduled commercial banks on the Bombay Stock Exchange (BSE) from 2015 to 2022. Using the Smart PLS-SEM 3.0 path analysis technique, the study evaluates the combined influence of these risk factors on profitability and provides evidence-based recommendations for risk management strategies.

Findings: The findings can assist banks in enhancing their risk management practices, and regulators in developing appropriate regulatory frameworks. By understanding the key risk factors and their impact on profitability, banks and regulators can mitigate risks, enhance transparency, and promote stability within the banking sector.

Significance/value: The value of this study lies in its focus on the interconnectedness of risk factors, profitability, and the potential implications for decision-making, risk management strategies, regulatory frameworks, and the overall stability of the commercial banking sector.

The technological revolution is fundamentally changing our lifestyle, work, and communication. There is still no accurate information about the future of this great transformation, but one thing is quite clear: the speed of the transformations in terms of scale and complexity, like a storm, will go through all aspects of a society's life and change all the current paradigms. One of the expectations from the fourth industrial revolution will be the expansion of smart cities in accordance with sustainable development criteria. In order for a city to be truly smart and innovative, city officials must pay attention to elements such as renewable and clean energy such as the internet of things, smart networks, smart parking, and smart transportation. In another sense, there must be a balance between economy, environment, and society in order to build a strong, sustainable, and flexible smart city that will survive the test of time. Of course, based on the 7PS model, the dimensions of culture and education are very important and fundamental for high sustainability. Researchers and those involved in the implementation of smart cities have explained the main indicators to identify these cities, which include some of the following items: For example, smart building, environmental protection, smart garbage collection, digitization of all government affairs and administrative work, widespread use of smartphones and electronic devices, complete, convenient, and universal access to the internet, car sharing service and online taxi. Other important indicators include the intelligentization of the traffic system and urban planning, citizen participation, economic ecosystem, optimization in electricity, water and energy consumption, development of electric and electric public transportation fleet, quality control and management, and reduction of air pollution. In this chapter, the theory of i-Sustainability Plus and i-Comprehensive Strategic Urban Plan is introduced as the beating heart of the ubiquitous blue-green smart city design. In such urban areas, it is all about the combination of real life, virtual reality, and in addition the future of clean technologies. In general, it can be said that sustainable smart cities are a solution to combat the challenges of urbanization.

This study aims to investigate the online purchase intention of an older-aged group in Kosovo. Very few studies have analyzed the online purchase intention of these age groups in emerging countries including Kosovo, during the COVID-19 pandemic, which led to an increased usage of online shopping among older adults.

The study used a quantitative methodology and a structured questionnaire was used for collecting the data. Structural equation modeling (SEM) using partial least squares (PLS) was used to analyze 262 responses from an older-aged group of consumers from Kosovo.

The findings of this study showed that COVID-19 as a perceived risk affected online purchase intention. In addition, panic from perceived risk, perceived usefulness of social media and delivery in time also positively impacted the online purchase intention of this group of generations.

The study provides theoretical implications to consumer behavior literature during pandemics and how certain age groups behave during their purchase intention. The study also provides insight into other studies in emerging countries to see similarities and differences in online purchase behavior.

This study aims to use cognitive appraisal theory to explain how organizational disruption influences the development of envy resulting in unethical selling practices, turnover intentions and a reduction in customer orientation that causes disruption to impact customer relationships. This research helps to address drivers of salesperson envy, the potential disruptions to customer relationships and the required need to invest in psychological resources to offset these negative effects.

A total of 211 salespeople were surveyed to test the hypotheses. First, the measurement model was validated using a confirmatory factor analysis. Next, the hypotheses were tested using structural equation modeling AMOS 27. Mediation and moderated mediation were tested using the bootstrap method. Estimands were created within AMOS to test the indirect and interaction effects in the full model. A post hoc analysis further informed the findings.

The results show that the development of envy increases under conditions of organizational disruptions, leading to potential customer disruptions through turnover intentions, unethical selling behaviors and a reduction in customer orientation. In addition, the mediation analysis shows that envy drives the relationship between organizational disruption and unethical selling, turnover intentions and customer orientation through fully mediated relationships. Finally, the interaction effects between organizational disruption and psychological capital show high levels of psychological capital help to decrease the development of envy, thus reducing unethical selling behaviors and turnover intentions while increasing customer orientation.

The study provides practitioners with insights into how to reduce envy by investing in the psychological capital of their salesforce. The study also provides suggestions for handling disruptions and managing envy to prevent actions that act to damage customer relationships.

Salespeople are likely to encounter organizational disruption. Sales managers need to be prepared to manage the outcomes of organizational disruption as it impacts the sales force. Understanding how disruptions impact customer relationships through envy is an important yet under-explored topic. This research adds to and expands the sales literature using cognitive appraisal theory to help address drivers of salesperson envy and its potentially negative impact on customer relationships and shows the required need to invest in psychological resources to offset these negative effects. The study also helps expand the recent focus on worldwide disruptions by adopting another context for disruption stemming from organizational disruption.