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The purpose of this paper is to look at the physical tourism impacts experienced by the communities of Redang Island and Perhentian Island – two tourist islands located close to the coast of Peninsular Malaysia. The physical tourism impacts are examined via environmental and infrastructure related attributes (19 attributes), which are further categorized into sustainability, environment, greenhouse effects, public and tourist facilities maintenance, sewage system management, rural areas and deforestation. All of these indicators indirectly measure the impact of climate change in these island destinations.

The paper uses a questionnaire survey with an instrument based on prior work by Ap and Cromptom (1998) with regard to air pollution, deforestation and land fertility; Tetlow and Hanusch (2012) in relation to biodiversity; Sunlu (2003) in line with greenhouse effects, water quality, natural landscape and solid waste; and Cessford and Dingwall (1999), corresponding to physical impacts.

Results for Perhentian Island indicate serious physical impacts resulting from tourism development, compared with less serious impacts on Redang Island. Both islands were observed to experience tourism development progress that is well-blended with their natural environment, and the level of physical impact dependency on tourism development can be assessed using the environmental and infrastructure variables.

While the paper reports on findings from both Perhentian and Redang Islands, results from this paper could well represent other communities in many other Malaysian island locations (or perhaps the wider region), facing a similar phenomenon.

The paper contributes to an understanding of how to investigate each variable independently, as each island is undergoing a different lifecycle phase, regardless of the fact that some islands may be mirroring each other. In addition, the paper envisages the importance of integrating social exchange theory and integrated threat theory, when it comes to evaluating how people judge the consequences of their actions.

The development of tourism and the hospitality industry has facilitated the proliferation of many small and medium accommodation businesses in this region. These usually depend on the attractiveness of tourism products offered in each destination. The purpose of this paper is to focus on the entrepreneurial marketing aspect of accommodation businesses in three urban cities and islands in East Peninsular Malaysia.

Mixed‐method research was conducted on 64 urban hotels and 52 island chalet operators in East Peninsular Malaysia. The results indicate that urban operators are more entrepreneurial than island operators.

To ensure their continued existence in the industry, these operators have adopted different marketing practices. Each tourist destination attracts a different set of tourist profiles and features varying marketing practices. The significant differences in the types of entrepreneurial marketing practiced by urban and island operators are explored in detail in this study.

In implementing a new economic model towards being a high income‐generating country, the tourism sector has become a main driver contributing to the Malaysian economy. With the main objective of maximizing the advantages of a strategic location, together with the comparative advantages arising from its natural resources, the findings are rather fit to the tourism industry.

Past research often relies on linear relationship assumptions from the perspective of managers when studying the relationship between attribute performance and satisfaction. However, this study extracts tourists’ online reviews to explore asymmetric relationships and identifies island tourism satisfiers, hybrids and dissatisfiers.

The research uses 3,523 reviews from Tripadvisor to examine Langkawi Island’s tourist satisfaction. Latent Dirichlet allocation (LDA) machine-learning approach, penalty–reward contrast analysis and asymmetric impact-performance analysis (AIPA) were employed to extract and analyse the data.

Langkawi’s dissatisfiers included “hotel and restaurant”, “beach leisure”, “water sport”, “snorkelling”, “commanding view”, “waterfall”, “sky bridge walk”, “animal show”, “animal feeding”, “history culture”, “village activity” and “duty-free mall”. Amongst these, five were low performers. Hybrids encompassed “ticket purchasing”, “amenity” “traditional food market” and “gift and souvenir”, all of which were low performers. Only one attribute was categorised as a satisfier: “nature view” which performed exceptionally well.

This study provides recommendations to enhance tourist satisfaction and address tourist dissatisfaction. The elements requiring immediate attention for enhancement are the five low-performance dissatisfiers, as they represent tourists’ fundamental expectations. Conversely, the satisfier or excitement factor (i.e. nature views – mangroves and wildlife) could be prominently featured in promotional materials.

This research constitutes an early endeavour to categorise attributes of island tourism into groups of satisfaction, hybrid or dissatisfaction based on user-generated data. It is underpinned by two-factor and three-factor theories.

Women are key participants in the tourism labor market. Maldivian women are recognized as being among the most emancipated in South Asia and the Islamic world. There is no institutional discrimination along gender lines in access to education, health services, or for jobs in the public sector (The World Bank 2004). However, the proportion of women working in the Maldivian tourism industry is relatively low. This chapter explores one of the key outcomes of a broader study on the participation of locals in the Maldivian tourism industry. The role of government in balancing religion, politics, and economy is considered imperative in positively influencing local tourism labor market participation and employment for women.

The purpose of this paper is to explore the prospects of Malaysian seaports as hubs for seaport tourism. This symbiosis nexus between seaports and tourism needs to be explored to provide a luxury economic growth. Combinations of these two segments are expected to explore a new market in Malaysian tourism industry.

A thorough case study consists of five major seaports in Malaysia including Penang Port, Port Klang, Port of Tanjung Pelepas, Kuantan Port, Bintulu Port and Kota Kinabalu; these seaports have been selected to reveal their opportunities for the prospect of Malaysian seaport tourism via spatial interaction model.

Four main components including cruise activities, support from intra-region and inter-region economic corridors and the seaport regionalisation can be integrated to reveal the capacity of Malaysian seaport to be hub for seaport tourism.

This paper incorporates tourism sector as one of the streams in the fifth-generation seaports. Seaports and tourism are two economic generators in Malaysia and infusion of these components is expected to enhance the economic prospect, diversify the function of seaports and reduce the over-dependence on conventional tourism activities.

At the end of the exercise, students will be able to identify the type of entrepreneur, apply Big Five Personality Traits characteristics of the successful entrepreneur, use the Porter five forces to define the company’s attractiveness, describe David’s three-stage framework, use David’s (2015) strategy formulation framework to propose appropriate strategies for a company, explain the interdependencies of the nine key elements of a business model and create the business model canvas.

The case focuses on Posh Nail Beauty (POSH), one of the leading manicure and pedicure companies in Malaysia. The case concentrates on the discussion of business development, business strategies and challenges of POSH.

The case study is suitable to be used by undergraduate students who are taking the courses such as entrepreneurship, business strategy and marketing related courses.

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Pearce and Robinson (2013). Strategic management: Planning for domestic & global competition, (13th ed.). McGraw-Hill/Irwin, New York. • Posh Nail Spa. (2017), available at www.poshnailspa.my/ • Posh! Nail Spa Presents The First Nail Art Fashion Show in Malaysia. (2016), available at http://femalemag.com.my/beauty/posh-nail-spa-presents-first-nail-art-fashion-show-malaysia/ • Scarborough and Cornwall (2015). Entrepreneurship and effective small business management, (11th ed.). Pearson, England. • Siaw (2015). “How to nail it: Plus the do’s and don’ts,” The Star, Malaysia. • This Local Nail Salon Is Going Beyond Mere Manicures. (2017), available at http://marieclaire.com.my/beauty/local-nail-salon-posh-nail-spa/ • Torlak and Şanal (2007). David’s strategy formulation framework in action: the example of Turkish Airlines on domestic air transportation. İstanbul Ticaret Üniversitesi Fen Bilimleri Dergisi, 6(12), 81-114. • David (2011). Strategic management (Concepts and cases)(Global Edition 13e). Pearson, Upper Saddle River, New Jersey.

CSS 3: Entrepreneurship.

This study aims to unify phenomena in academic and grey literature into a theory of marine spatial disappropriation based on geopolitical relationships. It is argued that conflict over marine space arises as a result of top-down sovereign control of marine resources, and that the recognition of marine tenure and greater inclusivity in marine development* decision-making would lessen conflict between users, such as artisanal fishermen and ecotourism businesses.

A preliminary literature review was conducted, followed by a research study at Cabo Pulmo National Park (CPNP) in Baja California Sur, Mexico.

The results demonstrate that though CPNP's tenure structure is unique and inclusivity is an element of its management, the degree to which it is practiced is not sufficient to eliminate the chance of eventual disappropriation and ensuing conflict.

The results of this assessment can be used to strengthen the argument in favour of developing stronger requirements for deliberative democratic decision-making in marine delineation, as well as bolder social performance standards in marine development industries.

Research on socio-environmental revolutions are not new, but the authors contest that they are not alone a sufficient condition for achieving reduced conflict long-term. Instead, the originality of this research lies in its exploration of the importance of customary and formal tenure over marine resources, and its suggestion that this on the whole reduces conflict between exclusive and competing interests. One popular alternative, as demonstrated in numerous cases around the globe, can often be the marginalization of small-scale ocean users through the forceful appropriation of ocean resources.

The study aims to conduct a critical analysis of available economic tools to value non‐market rural tourism products and services, and assess the strengths and weaknesses of these tools.

The paper reviews existing valuation methods to better understand how estimates of rural tourism products and services are conducted. The paper also critically evaluates the applicability of these methods.

The study concludes that the selection of a method is mainly based on applicability of the approach. In assessing the non‐market value of rural tourism products and services, a method is selected by identifying its strengths and weaknesses. A review of previous studies suggests the evaluation of the practicality of each method according to the topic studied.

The paper contributes to a better understanding of available valuation approaches that give reliable estimates on non‐market rural tourism products and services.

Heritage tourism is recognized as one of the major factors for influencing national identities to the tourists through highlighting the connection between built and live heritages. Bangladesh is a country of treasure for heritage attractions. Lalbagh Fort and Ahsan Manzil are two famous Muslim heritage sites in Dhaka city. This study aims to measure the tourists’ satisfaction with these two attractions.

The study uses a non-probability convenience sampling technique to collect the primary data. A total of 100 tourists have been selected from both study areas, and primary data are collected through a structured questionnaire. A summated Likert Scale is used to obtain the tourists’ perception of five dimensions – attraction, information, staff and access, environment and facilities and satisfaction levels. Later, multiple regression analysis is used to identify the tourists’ satisfaction-related dimensions of the study sites.

The results reveal that four dimensions, namely, attraction, information, staff and access and environment are statistically significantly related to tourists’ satisfaction. Whereas, beta value for facilities dimension was found statistically insignificant. It implies that tourists’ are not satisfied with the information regarding the study sites, and observed facilities seem to be insufficient to meet the perception of the tourists.

The study suggests that recruitment of trained staffs, undertake programs to preserve and maintain the quality of attractions, proper promotional activities, well-kept and cleaning arrangements and improved facilities and services are essential to increase the tourists’ satisfaction in Lalbagh Fort and Ahsan Manzil heritage sites.

Dhaka city is famous for mosques and other Muslim heritages. Lalbagh Fort and Ahsan Manzil are two famous Muslim heritages sites in Dhaka city attracting huge tourists from home and abroad. In this paper, an investigation is carried out to measure the tourists’ satisfaction with these two attractions based on their perceptions.

This study aims to advance the scholarship of yachting in the context of wellness by exploring the following research question: in what ways is wellness created and experienced by luxury yachting?

Since the extant journal literature from 2012–2023 in peer-reviewed journals is limited on the topic that links luxury yachting and wellness, the authors drew on other sources such as books and chapters in edited volumes. A third layer of material was drawn from the grey literature such as mass media and business websites. Following the Preferred Reporting Items for Systematic reviews and Meta-Analyses extension for Scoping Reviews (PRISMA-ScR) method, the authors examined 18 publications relating to the intersectionality of yachting and wellness.

Manufacturing and charter companies in the yachting industry are focused on creating and emphasizing features onboard that create a self-caring and wellness experience. The yacht design, spatial influences and the leisure time spent at destinations on anchor can also add value to wellness. This study enables us to understand the kinds of signals received by manufacturers and the media from yachting clients. These signals relate to the types of wellness needs and activities, as well as how crews and chefs create the best hospitality experiences for their clients.

Given the scarce and niche nature of research on yachting and wellness, this paper explores future research areas in wellness through luxury yachting which include hospitality aspects of creating and co-creating wellness experience on board the yacht and viewing yachting as a lifestyle necessity product for all levels of wealth and well-being.