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Mental health recovery across cultures lacks understanding and suitable measures. The Questionnaire about the Process of Recovery (QPR) is a self-report instrument measuring personal recovery outcomes for consumers of mental health services. However, the extent of its relevance among culturally and linguistically diverse (CALD) communities is unclear. This pilot study aimed to examine the relevance and utility of the QPR among CALD consumers of primary mental health services in Australia.

Eleven individual, semi-structured interviews were conducted with two general practitioners (GPs) and nine consumers from two clinics, at locations with high Iranian and Burmese refugee or asylum seeker populations. Interviews were transcribed and analysed using a thematic framework approach.

Although almost all consumers had little or no understanding of the concept of personal recovery, they found the QPR culturally acceptable and understandable. Using the QPR during mental health consultations can help with needs identification and goal setting. Challenges in using the QPR included completion time, cross-cultural differences in concepts and norms for some items, and need for careful translation. Consumers suggested additional items regarding family reputation, sexuality, and spirituality.

The QPR is potentially a valuable tool to support mental health consultations with CALD consumers, from the perspectives of both GPs and consumers.

The purpose of this paper is to provide an overview of the relationship between the quality in postgraduate research conference (QPR) and the developing doctoral education agenda, as well as serving as an introduction to this special edition of the International Journal for Researcher Development.

The paper adopts a conceptual and rhetorical approach.

The paper argues that, over its two decades of existence, the QPR conference has been at the forefront of developments in doctoral education and has also influenced practice and policy in the area.

The paper is the first to review the QPR conference and its place in the development of doctoral education.

To help determine the extent to which “unique” informational content is available on personal home pages (PHP) on the world wide web (WWW).

The informational content of PHPs is manually compared with the informational content of non‐PHPs in the field of professional football in England. This produces instances of information which is available on the PHPs but not on the non‐PHPs. A search is then carried out to determine whether these pieces of information are available elsewhere on the web.

There are notable quantities of information which are only available on PHPs. There are also instances where certain information will be available on PHPs before it is available on non‐PHPs. In addition, the degree to which information on PHPs is correct is also likely to be quite high. These facts in conjunction suggest that PHPs as a whole make a notable contribution to the informational content of the WWW.

The sample data are limited in size and scope.

PHP visibility and utilization may increase.

Provides a methodology for informational comparisons of web pages.

This study examines the impact of different Balanced Scorecard (BSC) formats (table, graph without summary measure, graph with a summary measure) on various decision outcomes: performance ratings, perceived informativeness, and decision efficiency.

Using an original case developed by the researchers, a total of 135 individuals participated in the experiment and rated the performance of carwash managers in two different scenarios: one manager excelled financially but failed to meet targets for all other three BSC perspectives and the other manager had the opposite results.

The evaluators rated managerial performance significantly lower in the graph format compared to a table presentation of the BSC. Performance ratings were significantly higher for the scenario where the manager failed to meet only financial perspective targets but exceeded targets for all other nonfinancial BSC perspectives, contrary to the usual predictions based on the financial measure bias. The evaluators reported that informativeness of the BSC was highest in the table or graph without summary measure formats, and, surprisingly, adding a summary measure to the graph format significantly reduced perceived informativeness compared to the table format. Decision efficiency was better for the graph formats (with or without summary measure) than for the table format.

Ours is the first study to compare tables, graphs with and without a summary measure in the context of managerial performance evaluations and to examine their impact on ratings, informativeness, and efficiency. We developed an original case to test the boundaries of the financial measure bias.

Process mining provides a generic collection of techniques to turn event data into valuable insights, improvement ideas, predictions, and recommendations. This paper uses spreadsheets as a metaphor to introduce process mining as an essential tool for data scientists and business analysts. The purpose of this paper is to illustrate that process mining can do with events what spreadsheets can do with numbers.

The paper discusses the main concepts in both spreadsheets and process mining. Using a concrete data set as a running example, the different types of process mining are explained. Where spreadsheets work with numbers, process mining starts from event data with the aim to analyze processes.

Differences and commonalities between spreadsheets and process mining are described. Unlike process mining tools like ProM, spreadsheets programs cannot be used to discover processes, check compliance, analyze bottlenecks, animate event data, and provide operational process support. Pointers to existing process mining tools and their functionality are given.

Event logs and operational processes can be found everywhere and process mining techniques are not limited to specific application domains. Comparable to spreadsheet software widely used in finance, production, sales, education, and sports, process mining software can be used in a broad range of organizations.

The paper provides an original view on process mining by relating it to the spreadsheets. The value of spreadsheet-like technology tailored toward the analysis of behavior rather than numbers is illustrated by the over 20 commercial process mining tools available today and the growing adoption in a variety of application domains.

The purpose of this paper is to contribute learning, knowledge creation and knowledge transfer obtained through a web-based role-play simulation environment as an intelligent approach towards organisational change. Such change occurs in the organisation during its transition to a new version of the ISO 9001:2015.

This paper is based on a literature review and the experience of the authors and a team of international teaching and research staff, as well as on information obtained from satisfaction surveys.

The actual version of the web-based Management System Role-Play Simulation (MS-RPS©) considers the changes in structure and terminology of the ISO management system standards, enables the creation of a predictive strategy regarding organisational culture, minimises the negative impact of the change and helps people adapt more quickly to it.

The study is limited to the complexity of an actual system and the possible verification of empirical results. Another limitation is the measurability of any real enhancement achieved in the quality, safety and sustainability of production, as well as the business continuity and social responsibility of an organisation.

One benefit of the training is the thorough knowledge that players within organisational management can gain in a short period. Reduced resistance to change is also stressed and the complexity and dynamism of the internal environment considered.

MS-RPS© is based on original web-based software. The primary model has been developed at the Technical University of Košice. It was tested by students, but also by managers and other employees in several industrial organisations, as well as services, over 20 years.

During the COVID-19 crisis in Victoria, Australia the complexity of school leadership increased greatly for school principals. This study focused on the lived experiences of early career principals in the independent school sector from March to November 2020 in Victoria, Australia. It investigates transformative work that was undertaken by these leaders in leading their schools over a protracted crisis.

The study builds on constructs of crisis leadership, adaptive leadership, agile leadership and emotional intelligence, exploring the leadership approaches undertaken by twenty-two early career principals in Victoria, Australia. Using a narrative inquiry approach, across three temporal points in 2020, storied productions drawn from the findings present four emergent types of emotionally intelligent leadership approaches undertaken by these principals. These leadership approaches are presented as the commander-leader, the conductor-leader, the gardener-leader and the engineer-leader with each approach demonstrating both organisational leadership approaches as well as individual leadership styles used by these principals as they led their schools.

The findings have direct implications for professional development programs focusing on aspiring principals and early career principals with emphasis on the importance of developing emotionally intelligent skillsets in principals for use during periods of rapid change or high crisis in schools. The findings present insight into the support useful for early career principals in the first five years of principalship.

This study uses a unique emotional intelligence approach to understand school leadership during and after a crisis.