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Article
Publication date: 12 March 2019

Chia Tai Angus Lai, Wei Jiang and Paul R. Jackson

The purpose of this paper is to demonstrate how Internet of Things (IoT) technology can enable highly distributed elevator equipment servicing by using remote-monitoring…

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Abstract

Purpose

The purpose of this paper is to demonstrate how Internet of Things (IoT) technology can enable highly distributed elevator equipment servicing by using remote-monitoring technology to facilitate a shift from traditional corrective maintenance (CM) and time-based maintenance (TBM) to more predictive, condition-based maintenance (CBM) in order to achieve various benefits.

Design/methodology/approach

Literature review indicates that CBM has advantages over conventional CM and TBM from a theoretical perspective, but it depends on continuous monitoring enhancement via advanced IoT technology. An in-depth case study was carried out to provide practical evidence that IoT enables elevator firms to achieve CBM.

Findings

From a theoretical perspective, the CBM of elevators makes business sense. The challenges lie in data collection, data analysis and decision making in real-world business contexts. The main findings of this study suggest that CBM can be commercialized via IoT in the case of elevators and would improve the safety and reliability of equipment. It would, thus, make sense from technological, process and economic perspectives.

Practical implications

Our longitudinal real-world case study demonstrates a practical way of making the CBM of elevators widespread. Integrating IoT and other advanced technology would improve the safety and reliability of elevator equipment, prolong its useful life, minimize inconvenience and business interruptions due to equipment downtime and reduce or eliminate major repairs, thus greatly reducing maintenance costs.

Originality/value

The main contribution of this paper lies in the empirical demonstration of the benefits and challenges of CBM via IoT relative to conventional CM and TBM in the case of elevators. The authors believe that this study is timely and will be valuable to firms working on similar research or commercialization strategies.

Details

Journal of Quality in Maintenance Engineering, vol. 25 no. 4
Type: Research Article
ISSN: 1355-2511

Keywords

Article
Publication date: 9 January 2017

Emi Moriuchi and Paul R. Jackson

The purpose of this study is to examine the role of brand names and product types on bicultural’s purchasing intention. In cross-cultural marketing, a current popular position…

2616

Abstract

Purpose

The purpose of this study is to examine the role of brand names and product types on bicultural’s purchasing intention. In cross-cultural marketing, a current popular position among bicultural consumer advocates that brand name that has a foreign character denotes that when an unknown brand is present, and if the unknown brand is a hedonic product, then a foreign character that has a long-standing history of delivery quality products should be mandatory.

Design/methodology/approach

Through a multidisciplinary literature review, qualitatively supported differences in bicultural consumers from a majority-minority status are reviewed and formulated as hypotheses, and a survey is used to collect quantitative data from a stratified random sample.

Findings

A 2 (cultural identity vs felt ethnicity) × 2 (English brand name vs Japanese brand name) factorial experiment, which tested this contention, revealed that, although consumers are considered biculturals, they will be more inclined to perceive products to be of higher quality when the product is written in Japanese than in English. Furthermore, the result shows that felt ethnicity has a significant impact on attitude toward brand names, whereas bicultural’s cultural identity does not. However, on the other hand, cultural identity has a significant impact on the product type considered, whereas felt ethnicity does not.

Research limitations/implications

As a starting point for understanding the bicultural consumer from a majority-minority perspective, this study is subject to exploratory research limitations.

Practical implications

The result suggests that when developing ads, managers should take into account the effect of language characters has on their target audience’s ethnicity. As it is common for ads to consist of written language, colors, images and messages, managers should not just concentrate on one, rather should consider how all these factors can come together and create a favorable ad.

Originality/value

As the number of immigrants increase in the USA, the notion of considering what a melting pot is has reached another level. Predicted by the US census, in the year 2050, the minority population will take over the mainstream population, resulting in a majority-minority status for these minority individuals. Businesses will then have to redesign their strategy in marketing to this new market segment and not fall victim to these new challenges. They can turn around and leverage them as marketplace opportunities. This study provides some early insights that can help marketers strategically and creatively think of leverage such opportunities.

Details

Journal of Consumer Marketing, vol. 34 no. 1
Type: Research Article
ISSN: 0736-3761

Keywords

Article
Publication date: 1 September 2004

Paul R. Jackson

The commitment of employees to the goals of the organisation is a critical component of any total quality programme. This study presents a conceptualisation of employee commitment…

5183

Abstract

The commitment of employees to the goals of the organisation is a critical component of any total quality programme. This study presents a conceptualisation of employee commitment to quality together with a new 12‐item scale for its measurement. Data from employees performing a variety of jobs within two manufacturing organisations (n=1,120) showed a unidimensional measure with good psychometric properties, and a number of antecedents of quality commitment suggested by existing literature were examined. Multiple regression analysis showed that quality commitment is higher for older workers and for women, and is also related to a number of work design characteristics. A case study is also reported of the implementation of self‐managing teams within one of the organisations (n=37). Data from three measurement occasions showed marked changes in work design characteristics, and this was associated with a significant increase in quality commitment. A conceptual model is presented showing how quality commitment plays a key role in achieving success in organisational strategic change initiatives.

Details

International Journal of Quality & Reliability Management, vol. 21 no. 7
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 15 May 2007

Mary Welch and Paul R. Jackson

Effective internal communication is crucial for successful organisations as it affects the ability of strategic managers to engage employees and achieve objectives. This paper…

55303

Abstract

Purpose

Effective internal communication is crucial for successful organisations as it affects the ability of strategic managers to engage employees and achieve objectives. This paper aims to help organisations improve internal communication by proposing theory with the potential to improve practice.

Design/methodology/approach

This paper identifies gaps in the academic literature and addresses calls for discussion and definition of internal communication, for theory on its mandates, scope and focus and to counteract the tendency to treat employees as a uni‐dimensional “single public”. To address these gaps, internal communication is defined and positioned within the corporate communication school of thought.

Findings

The paper proposes an Internal Communication Matrix which could be used to supplement other forms of internal situational analysis and as an analytical tool which may be applied to the strategic analysis, planning and evaluation of internal communication.

Practical implications

Strategic communication practitioners are offered a fresh perspective from which to consider internal communication. The Internal Communication Matrix proposed here could be used to supplement other forms of internal situational analysis and as an analytical tool which may be applied to the strategic analysis, planning and evaluation of internal communication. The internal corporate communication concept offers a lens through which communicators can consider communication strategy and tactics.

Originality/value

This paper's theoretical contribution is significant as it addresses gaps in the literature on internal communication. It does this by conceptualising a multidimensional stakeholder approach summarised in the Internal Communication Matrix. This approach is significant since it broadens previous approaches. The paper introduces the concept of internal corporate communication and argues that it should be a key focus for corporate communication theory and practice as it concerns all employees.

Details

Corporate Communications: An International Journal, vol. 12 no. 2
Type: Research Article
ISSN: 1356-3289

Keywords

Article
Publication date: 7 April 2015

Marcelo Pedro Castro-Martinez and Paul R. Jackson

The purpose of this conceptual paper is to introduce a new governance model based on collaborative co-creation of value that leads to the strategic integration of football clubs…

1970

Abstract

Purpose

The purpose of this conceptual paper is to introduce a new governance model based on collaborative co-creation of value that leads to the strategic integration of football clubs and their community trusts. This paper also introduces a new process framework that can be instrumental to practitioners and can be operationalised by researchers.

Design/methodology/approach

The paper is underpinned by social strategy literature, the service-dominant (S-D) logic framework of value co-creation, stakeholder thinking and the creating shared value (CSV) framework. The process framework is based on the P.A.S.C.A.L. (perception, analysis, synthesis, choice, action and learning) decision-making process introduced by Goodpaster (1991).

Findings

Although the evidence that we have presented shows that some clubs are already applying some of the strategies that are part of our process framework, the paper highlights further opportunities particularly for clubs with less-developed social schemes.

Research limitations/implications

This paper is a conceptual paper based on an ongoing multi-case study of four English Premier League clubs. The evidence we introduce is to bring our proposed process framework to life. As implications for future research, the process framework can be tested empirically. Future studies might also focus on how the international footprint of the community trusts influences their strategic integration with the rest of the club. Lastly, the leader plus team might be used as a new unit of analysis in future research.

Practical implications

This conceptual paper can mitigate the separation fallacy that decouples social schemes from football and commercial objectives. Our process framework illustrates how stakeholder relationships are governed and lead to value creation. The strategies within the CSV framework are a roadmap for expanding social and economic value co-creation.

Social implications

Our process framework for collaborative value co-creation can guide practitioners on how to develop and implement their social strategies.

Originality/value

The originality of this paper is in the application of the S-D logic and the CSV framework to social strategies in football clubs and the introduction of a process framework that may be operationalised by researchers and applied by practitioners as they develop and implement their social strategies.

Details

Corporate Governance, vol. 15 no. 2
Type: Research Article
ISSN: 1472-0701

Keywords

Book part
Publication date: 13 August 2018

Robert L. Dipboye

Abstract

Details

The Emerald Review of Industrial and Organizational Psychology
Type: Book
ISBN: 978-1-78743-786-9

Article
Publication date: 1 January 1979

In order to succeed in an action under the Equal Pay Act 1970, should the woman and the man be employed by the same employer on like work at the same time or would the woman still…

Abstract

In order to succeed in an action under the Equal Pay Act 1970, should the woman and the man be employed by the same employer on like work at the same time or would the woman still be covered by the Act if she were employed on like work in succession to the man? This is the question which had to be solved in Macarthys Ltd v. Smith. Unfortunately it was not. Their Lordships interpreted the relevant section in different ways and since Article 119 of the Treaty of Rome was also subject to different interpretations, the case has been referred to the European Court of Justice.

Details

Managerial Law, vol. 22 no. 1
Type: Research Article
ISSN: 0309-0558

Article
Publication date: 1 September 2000

Jonathan C. Morris

Looks at the 2000 Employment Research Unit Annual Conference held at the University of Cardiff in Wales on 6/7 September 2000. Spotlights the 76 or so presentations within and…

31538

Abstract

Looks at the 2000 Employment Research Unit Annual Conference held at the University of Cardiff in Wales on 6/7 September 2000. Spotlights the 76 or so presentations within and shows that these are in many, differing, areas across management research from: retail finance; precarious jobs and decisions; methodological lessons from feminism; call centre experience and disability discrimination. These and all points east and west are covered and laid out in a simple, abstract style, including, where applicable, references, endnotes and bibliography in an easy‐to‐follow manner. Summarizes each paper and also gives conclusions where needed, in a comfortable modern format.

Details

Management Research News, vol. 23 no. 9/10/11
Type: Research Article
ISSN: 0140-9174

Keywords

Article
Publication date: 1 June 1997

James L. Price

Addresses the standardization of the measurements and the labels for concepts commonly used in the study of work organizations. As a reference handbook and research tool, seeks to…

15992

Abstract

Addresses the standardization of the measurements and the labels for concepts commonly used in the study of work organizations. As a reference handbook and research tool, seeks to improve measurement in the study of work organizations and to facilitate the teaching of introductory courses in this subject. Focuses solely on work organizations, that is, social systems in which members work for money. Defines measurement and distinguishes four levels: nominal, ordinal, interval and ratio. Selects specific measures on the basis of quality, diversity, simplicity and availability and evaluates each measure for its validity and reliability. Employs a set of 38 concepts ‐ ranging from “absenteeism” to “turnover” as the handbook’s frame of reference. Concludes by reviewing organizational measurement over the past 30 years and recommending future measurement reseach.

Details

International Journal of Manpower, vol. 18 no. 4/5/6
Type: Research Article
ISSN: 0143-7720

Keywords

Book part
Publication date: 7 November 2022

Scott J. Basinger

In spite of escalating efforts to curb abuse, fraud, and corruption in Congress, members of Congress persist in violating the norms, rules, and laws that aim to ensure they behave…

Abstract

In spite of escalating efforts to curb abuse, fraud, and corruption in Congress, members of Congress persist in violating the norms, rules, and laws that aim to ensure they behave ethically. This chapter combines qualitative and quantitative analysis to describe congressional corruption in the modern era. Case studies illustrate consequential financial scandals while also differentiating four categories of corrupt financial practices.

Existing datasets on congressional scandals span the time period from 1972 to 2010, and this chapter extends the dataset to 2018. The analysis next uses the dataset to answer important questions empirically. Which types of scandals occur more often? Have these scandals grown more common or less common over time? What are the consequences of financial scandals for representatives' careers as public servants?

Details

Scandal and Corruption in Congress
Type: Book
ISBN: 978-1-80117-120-5

Keywords

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