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1 – 10 of 75
Article
Publication date: 20 August 2018

Rohit Kumar Singh, Surendra Kansara and Niraj Kumar Vishwakarma

The aim of this paper is to identify the criteria that are used for vendor or supplier rating, prioritize these criteria based on the industry inputs and develop a vendor…

Abstract

Purpose

The aim of this paper is to identify the criteria that are used for vendor or supplier rating, prioritize these criteria based on the industry inputs and develop a vendor rating model. The data were collected from an Indian start-up working in product development using three-dimensional printing (3DP).

Design/methodology/approach

Factors of importance for vendor rating were identified through industry visits, and interacting with the industry experts from the start-up under consideration, substantiated by extensive review of relevant literature. A questionnaire-based survey was carried out to further narrow down the factors important to the industry, prioritizing them with a pairwise comparison analysis as envisaged in the analytical hierarchy process (AHP) technique along with the calculation of consistency ratios. Technique for order preference by similarity to ideal solution (TOPSIS) methodology was further used for data aggregation.

Findings

This research brought forward the criteria that are useful for rating vendors or suppliers with reference to 3DP sector.

Originality/value

This paper integrates AHP and TOPSIS to solve a multi-criteria vendor rating problem. The attempt was made to make vendor rating process universal so that it can encompass all the vendors of the firm.

Details

Measuring Business Excellence, vol. 22 no. 3
Type: Research Article
ISSN: 1368-3047

Keywords

Article
Publication date: 6 February 2017

Niraj Kumar and Sanjeev Kapoor

The purpose of this paper is to study the usage and influence of food labels by the young consumers of an emerging market where food labeling regulation is comparatively…

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Abstract

Purpose

The purpose of this paper is to study the usage and influence of food labels by the young consumers of an emerging market where food labeling regulation is comparatively recent phenomenon.

Design/methodology/approach

A purposely developed questionnaire was administered to 300 randomly selected youths of age between 18 and 30 years. The first part of the questionnaire sought information on socio-demographic profile, whereas the second part of the questionnaire had questions related to consumers’ perception of importance, their reading behavior, and their responses on the information content of food labels. Appropriate statistical tools were used to analyze the data.

Findings

Results revealed that young Indian consumers attached considerable importance to the food labels and read it before making a final purchase decision. In addition to price, all the product attributes which had implications for the consumers’ health were considered as extremely important by the young consumers. Information regarding different important product attributes can be broadly clubbed in two categories, namely, “product specification” and “product quality.” The final decision to purchase a product based on the food labels varied significantly based on the consumers’ gender, age, food habit, and residential locality.

Research limitations/implications

Nature of study does not allow drawing a conclusion regarding the causal relationship between food labels and consumers’ purchase decisions.

Originality/value

As labeling regulation is a comparatively recent phenomenon in India, study of the usage and influence of food labels on young consumers’ purchase decision, a hitherto not much-studied subject, will contribute significantly to the literature on food labels.

Details

British Food Journal, vol. 119 no. 2
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 25 July 2022

Hoshiar Mal, Manishkumar Varma and Niraj Kumar Vishvakarma

The use of natural resources by organizations has a significant impact on society, resulting in business firms playing a vital role in developing sustainable development…

Abstract

Purpose

The use of natural resources by organizations has a significant impact on society, resulting in business firms playing a vital role in developing sustainable development. As a result, corporate sustainability has become an integral aspect of a company’s vision and policy in the modern days. Companies issue sustainability reports based on various criteria and metrics, thereby attempting to gain a competitive edge. This study aims to assess and prioritize the numerous factors that influence corporate sustainability performance.

Design/methodology/approach

The analytic hierarchy process (AHP) is used to prioritize the identified determinants of corporate sustainability performance based on the literature. Several experts from business and academia were engaged to build a comparison matrix for assessing the various aspects of corporate sustainability performance. As a result, various corporate sustainability determinants were determined and prioritized following an extensive literature review using the AHP.

Findings

The most critical component for companies is an economic indicator. Developing environmentally and socially responsible suggestions must be a priority for the organization’s economic performance. Economic performance is believed to be most heavily influenced by innovation and in the other category like environmental and social performance are highly influenced by environment management policies and shareholder responsibility, respectively. Researchers’ findings suggest that to promote sustainability, top executives should devote all of their attention to innovation, environment management policies and shareholder responsibility.

Research limitations/implications

These studies are primarily concerned with developed countries. And, the other fundamental constraint of the AHP study is that the rating scale adopted in the analysis is conceptual. Therefore, pairwise comparisons with a variety of indicators have the potential to introduce bias into the results.

Practical implications

This paper proposes a methodical and operational technique for selecting the ultimate priority of sustainability indicators when it comes to exploiting competitive information on business performance. The paper also recommended sustainability rating technique might be carried out once every six months to improve the overall quality and performance of the organization.

Originality/value

The advantages of adopting and executing corporate sustainability are enormous, and managers must determine whether sustainability is profitable or not. This question prompts further inquiries. For example, what are the numerous critical determinants of corporate sustainability performance? Several scholars throughout the world are looking at it for this reason. As a result, it is essential to comprehend and prioritize the various determinants of corporate sustainability performance.

Article
Publication date: 15 May 2017

Niraj Kumar and Sanjeev Kapoor

Understanding of the farmers’ buying process is of great economic and strategic relevance for agri-business firms. The purpose of this paper is to explain the…

Abstract

Purpose

Understanding of the farmers’ buying process is of great economic and strategic relevance for agri-business firms. The purpose of this paper is to explain the extensiveness of the buying process of Indian farmers in their purchase of agri-inputs and discusses its implications for agri-industries.

Design/methodology/approach

Four different dimensions of the buying process, namely, buying decision time, number of information sources used, number of evaluated suppliers, and number of conversations with suppliers were used to study the extensiveness of the buying process of the farmers. Responses of 278 farmers were analyzed with the help of mean and frequency distribution, analysis of variance, and Pearson correlation coefficient.

Findings

Overall, the extensiveness of the buying process for the frequently purchased inputs was less in comparison to that of the infrequently purchased inputs. However, there were differences in the extensiveness of the buying process for the inputs within the same category. Farmers’ characteristics influenced their buying process and the impact was more evident in case of frequently purchased agri-inputs. All the four dimensions of the farmers’ buying process were found to be positively correlated for most of the agri-inputs.

Research limitations/implications

The farmers’ buying process varies for different agri-inputs and is dependent on the farmers’ characteristics. Firms can use the findings of the study to develop appropriate marketing strategies to broaden their customers’ base and increase sales.

Originality/value

The paper offers an insight into the farmers’ buying process in India and how the farmers behave in different dimensions of the buying process. There are very few studies on the subject carried out in the Indian context.

Details

Journal of Agribusiness in Developing and Emerging Economies, vol. 7 no. 1
Type: Research Article
ISSN: 2044-0839

Keywords

Article
Publication date: 5 February 2018

Niraj Kumar and Subhajyoti Ray

The purpose of this paper is to examine the consumption patterns and attitudes towards soft drinks among Indian youth.

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Abstract

Purpose

The purpose of this paper is to examine the consumption patterns and attitudes towards soft drinks among Indian youth.

Design/methodology/approach

A questionnaire was used to investigate consumption patterns, attitudes, and socio-demographic profiles of college-attending respondents between the ages of 18 and 30. Cluster analysis and factor analysis were undertaken to obtain a better understanding of the attitudes among young consumers towards soft drinks. A logistic regression model was used as a predictor to distinguish between frequent and non-frequent soft drink consumers.

Findings

Indian youths preferred diet drinks and fruit juices more than regular soft drinks. Soft drinks were mostly consumed as distinct drinks (not as substitutes) and on specific occasions. Easy availability of soft drinks at the locations closure to consumers was a critical factor in determining consumers’ purchase and consumption level. Attitude towards the utility and nutritional dimensions of soft drinks had a positive and significant influence on the frequency of consumption.

Practical implications

To remain competitive, soft drinks’ companies need to focus more on healthy products and those that are refreshing and relaxing.

Social implications

Regulating the availability of soft drinks in and around educational institutions will affect consumption of soft drinks and reduce diseases.

Originality/value

Only a few studies investigating consumption patterns and attitudes among Indian youth towards soft drinks. This study attempts to fill the gap.

Details

British Food Journal, vol. 120 no. 2
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 17 June 2019

Niraj Kumar Vishwakarma, Rohit Kumar Singh and R.R.K. Sharma

The technology used by an organization is significantly influenced by the organization’s preferred competitive capabilities. The Internet of things (IoT) is an important…

Abstract

Purpose

The technology used by an organization is significantly influenced by the organization’s preferred competitive capabilities. The Internet of things (IoT) is an important technology, which is implemented by most prominent business organizations. The purpose of this paper is to investigate the relationship between an organization’s strategies and the IoT architectures implemented by the organization.

Design/methodology/approach

This study has been carried out on primary data collected with the help of a structured questionnaire. The data have been analyzed by statistical techniques like cluster analysis and discriminant analysis through SPSS.

Findings

The empirical investigation of data revealed that there is a relationship between organizational strategy and IoT architectures. The three-layered architecture of the IoT is most suitable for caretakers; the three-, four- or five- layered architectures are suitable for marketeers; whereas innovators find it more suitable to use five- or more-layered architecture of the IoT. This paper draws the conclusion based on maximum likelihood rather than using statistical analyses like ANOVA. The idea behind using the maximum likelihood estimate is that there are many subjective parameters in deciding the architectures of the IoT. These subjective parameters are difficult to quantify, so it is not possible to apply ANOVA on these parameters.

Research limitations/implications

This study considers three organizational strategies; the relationship between other organizational strategies and IoT architecture will be studied in future.

Practical implications

This study offers multiple opportunities to practitioners and consulting firms of the IoT to adopt a suitable IoT architecture according to the organizational strategy. This study equips IoT development engineers to select suitable technology for data capturing, data transmission, and data management and access for an IoT architecture.

Originality/value

Although a lot of work has already been done on the architecture of IoT for different industries and businesses, to the best of our knowledge, this is the first study that relates organizational strategies to IoT architectures. This study applies to all the major industry types.

Details

Business Process Management Journal, vol. 26 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 19 September 2018

Niraj Kumar Jha and Udo Nackenhorst

The purpose of this paper is to develop a progressive damage framework to predict the fatigue life of cord-reinforced rubber composite under cyclic loadings. Special…

Abstract

Purpose

The purpose of this paper is to develop a progressive damage framework to predict the fatigue life of cord-reinforced rubber composite under cyclic loadings. Special attention has been paid to failure mechanisms, like cord–rubber interfacial debonding, and rubber matrix damage.

Design/methodology/approach

The constitutive modeling is based on the continuum damage mechanics (CDMs) and the thermodynamics of irreversible process. The damage in rubber is described by an istropic law, whereas elasto-plastic continuum model has been proposed for cord–rubber interphase layer. The numerical framework is implemented into commercial finite element code Abaqus/Standard via user subroutine (UMAT).

Findings

One of the most important findings obtained from reviewing various techniques is that meso-level fatigue damage modeling based on developed framework can simulate competitive damage scenarios, e.g. debonding, delamination or matrix failure.

Originality/value

A systematic framework for predicting failure in cord-reinforced rubber composite is formulated within the context of CDMs that can also be applied for industrial components, such as tires and airsprings.

Details

Engineering Computations, vol. 35 no. 6
Type: Research Article
ISSN: 0264-4401

Keywords

Article
Publication date: 5 February 2018

Seyed Mohammad Ebrahimi, S.C.L. Koh, Andrea Genovese and Niraj Kumar

Although studies have demonstrated the importance of supply chain integration (SCI) strategies in improving firm performance, very little is understood about how the…

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Abstract

Purpose

Although studies have demonstrated the importance of supply chain integration (SCI) strategies in improving firm performance, very little is understood about how the organizational structure (OS) of focal firms affects the successful implementation of SCI initiatives across supply chains (SCs). Taking into consideration the importance of the oil and gas (O&G) industry, as well as the impact of uncertainties on OS and strategy choices, it is important to understand how OS and SCI affect the operational performance of O&G SCs. The paper aims to discuss this issue.

Design/methodology/approach

Taking a contingency approach and using a global sample of 181 O&G firms, this study examines the mediating role of internal, customer, and supplier integration on the relationship between three main dimensions of OS – the degree of centralization, formalization, and hierarchical relationships and operational performance, using structural equation modeling.

Findings

Findings reveal that OS dimensions negatively impact operational performance. Further testing for the mediation found that by increasing SCI, O&G SCs can mitigate the negative effect of high centralization, formalization, and hierarchical relationship on operational performance.

Research limitations/implications

Classifying OS into “structuring” and “structural,” this research provides evidence on which of the two has a stronger negative impact on operational performance. This is significant since it may be difficult for O&G companies to restructure and reform their OS.

Originality/value

This study examines the impact of OS and SCI on improving the operational performance of the O&G SCs. Theoretical and practical contributions to the field of operations management and organizational studies are also discussed.

Details

International Journal of Operations & Production Management, vol. 38 no. 2
Type: Research Article
ISSN: 0144-3577

Keywords

Article
Publication date: 3 August 2015

Niraj Kumar and Sanjeev Kapoor

The purpose of this paper is to identify and compare the factors which affect the consumers’ buying behavior of vegetarian and non-vegetarian food products in an emerging…

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Abstract

Purpose

The purpose of this paper is to identify and compare the factors which affect the consumers’ buying behavior of vegetarian and non-vegetarian food products in an emerging middle-size market. The paper also compares the preferences of the consumers for various food products and their respective market attributes.

Design/methodology/approach

A total of 282 households of two middle-sized cities of India were personally surveyed with a structured questionnaire. Simple statistical analysis such as frequency distribution, factor analysis and analysis of variance, and logit regression were carried out to infer the required information.

Findings

The results indicate that consumers consume more of vegetarian product than that of non-vegetarian products. Most of the consumers were interested in seeing and verifying the products of both of the categories before buying. Age and income of the consumers play important role in influencing their buying behavior for vegetarian food products, but not that of non-vegetarian food products. It was found that credence attributes of products, and market attributes play a dominant role in influencing the consumers’ behavior for both vegetarian and non-vegetarian food products. Packaged branded products were not popular in both the food categories.

Research limitations/implications

The localized nature of this study limits the scope of wider generalization. Future research could use larger samples spread across all regions having different food culture.

Practical implications

The findings of the study will be of help to food retailers who are interested to know whether the consumers’ buying process for these two categories of food products is more or less same or different in nature. This would help them to customize their product-specific marketing strategies as per the customers’ preferences and requirements.

Originality/value

The paper gives a comparative insight on consumers’ behavior toward both vegetarian and non-vegetarian food. It provides specific reasons for having different or similar marketing strategies for two categories of food.

Details

British Food Journal, vol. 117 no. 8
Type: Research Article
ISSN: 0007-070X

Keywords

Article
Publication date: 14 March 2016

Maneesh Kumar and Niraj Kumar

The purpose of this paper is to evaluate the interrelationship between process recovery, employee recovery and customer recovery in a financial services call centre. The…

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Abstract

Purpose

The purpose of this paper is to evaluate the interrelationship between process recovery, employee recovery and customer recovery in a financial services call centre. The authors also investigate how process recovery affects customer recovery via employees – the bridge between organisation and customers.

Design/methodology/approach

A case study–based approach is adopted in this study, and data triangulation is achieved through multiple data collection methods including semi-structured interviews, employees’ survey and company reports. Justice theory is the theoretical lens considered to understand the “service recovery (SR)” phenomenon.

Findings

This paper helps in understanding the relationship of process and employee recovery with customer recovery. Findings suggest that SR could be used for complaint management as well as in understanding and addressing the gaps in internal operations and employee skill sets. Factors such as training, operating systems, empowerment, incentives, and feedback were identified as critical in providing effective SR. Process improvement is necessary to control complaints by conducting root cause analysis and learning from failure.

Research limitations/implications

Findings are limited to a case company in financial services sector and thus limit its generalisability to other context. Questionnaire distributed to employees only included important dimensions of SR, which would be further developed in future research.

Originality/value

This paper explores the specific reverse exchange strategies, termed in this paper as SR, and analyses the different factors responsible for better performance in the exchange process. The paper highlights how the imbalance in the process and employee recovery dimensions can impact on customer recovery. Closing the customer complaint loop by using the SR perspective may help organisation to not only deal with complaints in a better way but also prevent such complaints in the future.

Details

Supply Chain Management: An International Journal, vol. 21 no. 2
Type: Research Article
ISSN: 1359-8546

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1 – 10 of 75