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The focus of this paper is a comparative case study of the symbolic role of the Croatian and Serbian languages and writing in discourses of the Nation and the National. Our research is situated at the intersection of the scientific fields of sociolinguistics, memory studies, and studies on nationalism. Using Anthony D. Smith’s ethno-symbolist approach to the study of nationalism, which focuses on the reciprocal relationship between elites and the people, we analyze the case of anti-Cyrillic protests in Vukovar, Croatia, which were triggered by the implementation of Croatian minority rights legislation. This research analyses the role of language and its use as a symbol in memory practices and accompanying discourses in Croatia and its echoes in Serbian public space. The top-down perspective observes state-promoted events and populist implications of language mis(use). Alternatively, the bottom-up approach encompasses various actions and initiatives of so-called “activists” who belong either to “nationalist” organizations or to liberal/democratic NGOs. The majority of voices that are not aligned with the above-mentioned organizations are neglected in the public space (Obradovic-Wochnik, 2013).

We explore the dynamics created between social groups promoting populist ideas, other groups promoting alternative practices, and their influence on the ideological pattern adopted by ruling elites.

Collective memory of conflicts is assembled around major events, such as, in the context of the Israeli‐Palestinian conflict, the 1948 Palestinian exodus from the central cities of Lydda and Ramla. To date, however, various theoretical aspects of major events of conflicts have not been considered in the literature. This article aims to address this lack by exploring for the first time the way in which the causes for that exodus were presented in Israel from 1949 to 2005.

Methodologically, this is based on studies that have analyzed separately the publications by various Israeli state establishments (e.g. National Information Center, Ministry of Education, the National Archive, and the army – IDF), and those by various Israeli‐Jewish societal establishments (e.g. the research community, newspapers and 1948 war veterans).

Theoretically, the article contributes various insights, pertaining, for example, to: the five Manifestation Characteristics and the two Influence Characteristics of major events of conflicts; the eight determinant factors that shape the impact of these events; and the dynamic nature of the representation of major events.

Taken altogether, this article contributes to the empirical and theoretical research on the major events in conflicts.

Technical education in the twentieth century played an important role in the cultural life of Australia in ways are that routinely overlooked or forgotten. As all education is central to the cultural life of any nation this article traces the relationship between technical education and the national social imaginary. Specifically, the article focuses on the connection between art and technical education and does so by considering changing cultural representations of Australia.

Drawing upon materials, that include school archives, an unpublished autobiography monograph, art catalogues and documentary film, the article details the lives and works of two artists, from different eras of twentieth century Australia. Utilising social memory as theorised by Connerton (1989, 2009, 2011), the article reflects on the lives of two Australian artists as examples of, and a way into appreciating, the enduring relationship between technical education and art.

The two artists, William Wallace Anderson and Carol Jerrems both products of, and teachers in, technical schools produced their own art that offered different insights into changes in Australia's national imaginary. By exploring their lives and work, the connections between technical education and art represent a social memory made material in the works of the artists and their representations of Australia's changing national imaginary.

This article features two artist teachers from technical schools as examples of the centrality of art to technical education. Through the teacher-artists lives and works the article highlights a shift in the Australian cultural imaginary at the same time as remembering the centrality of art to technical education. Through the twentieth century the relationship between art and technical education persisted, revealing the sensibilities of the times.

This paper seeks to compare how brand users and non‐brand users currently position private labels and national brands in three packaged goods categories. It aims to provide guidelines for positioning strategies for both private labels and national brands through the outcomes.

Data were collected in a telephone survey of 600 randomly recruited primary shoppers. Binary logistic regression was used to examine the informational cues consumers use to categorize private labels and national brands. The memory structures of users and non‐users of private labels were then separately modelled.

Results suggest that the perceptual categorization into private label brands and national brands differs once private labels have been purchased. Users of private label brands did not see them as being any less trustworthy than national brands. However, non‐users of private labels did use trust to discriminate between the two types of brands, and tended to use negative attribute information to categorize the brands into groups. Regardless of experience, however, private labels form a subgroup in consumers' memory, with low price and low quality as the main drivers of this categorization.

This paper extends past studies by measuring the perceptions of private labels as individual brands within a market, which more closely represents actual consumer memory structures. It also uses both positive and negative product attributes, which has not featured in prior work on private labels perceptions. The findings have implications for retailers looking to launch and manage private labels and manufacturers who need to compete with them.

The relatively under-documented “dark side” of participatory activities facilitated by memory institutions through social media is examined in this study. The purpose of this paper is to investigate the risks and perception of risks resulting from using social media for public engagement and participation.

Semi-structured interviews were conducted with fourteen representatives from the New Zealand information and cultural heritage sector who at the time of the study were holding the main responsibilities of overseeing the social media and participatory activities of the institutions they represented.

It is not evident that the growth of social web has significantly changed the way the heritage sector seeks participation. Only a small minority of the sample institutions appear to be using social web tools to build community and to enhance their heritage collections. For the majority, institutional use of social media is for creating a “chattering space”. The main concerns identified by interviewees were reputation management and the risk management process followed by most institutions appeared to be reactive, responding to problems as and when they occurred, rather than proactive about risk identification and avoidance.

Findings are not generalisable as the sample size of thirteen institutions is relatively small and is limited to one national context.

Findings provide insight into largely unexplored issues relating to the development of participatory cultures by memory institutions. The paper highlights a key area where further research is needed, namely to explore whether participatory heritage should primarily be about curated viewpoints or whether it should encompass capturing living dialogues, even when conversations are potentially offensive.

The purpose of this paper is to review the websites of 22 national libraries in Ibero-America to determine whether and how effectively they display these organisations’ mission statements, as well as any convergence/divergence among these texts.

A review was conducted of the national library websites of ABINIA’s 22 members to locate their respective mission statements. The statements identified were analysed and evaluated against the positioning and presence criteria and wording proposed by experts.

Website content clearly attests to national libraries’ eagerness to publicise their mission statements, which are readily accessible in most cases. Their functions are represented to a more or less standard pattern. Most are portrayed as institutions responsible for custodying, enriching, preserving and disseminating their countries’ cultural legacy. Other purposes mentioned include the promulgation of and accessibility to the heritage custodied.

The paper may prove useful for professional librarians involved in drafting or revising their organisation’s mission statement in the wake of changing circumstances or on the occasion of the formulation of a new strategic plan.

Of the very short number of analyses of libraries’ mission statements published to date, none discusses national libraries. This is the very first study of national library mission statement in Ibero-America. It forms part of a line of research dealing with national library mission statements defined and available on institutional websites for countries anywhere in the world.

Ancient city walls are typical linear space elements of Beijing that represent the transformation of urban form over the past 800 years and have greatly influenced the memory of the entire city. However, recently, most of the walls have been torn down in the process of fast urbanization and old city renewal. The purpose of this paper is to focus on people’s cognition and evaluation of urban memory during this pull-down-and-preserve process.

A sample of 380 participants was investigated on a number of issues using questionnaires, including memory case reminders (stability, variability, temporality), emotional bonding with memory case (identity, dependence, authenticity), and socio-demographic variables (age, education, life experience, length of residence). The urban memory cognition model and attitude evaluation value model which were based on Likert scale were used to process the collected data.

In the three aspects of memory case reminders, stability and temporary elements can be most cognized, whereas variability elements are more difficult due to their change over time. As for emotional bonding with memory case, people show a high level of identification with the walls; the walls’ memory being passed down could enhance people’s memory when mentioning Beijing. Further, higher education groups consider the walls’ authenticity to be most important and are unwilling to accept the outcome of walls-ruins parks; older adults have tolerant attitudes to the ruins parks.

This study could not only contribute to the excavation of urban memory, but also strengthen citizens’ sense of identity and cohesiveness, thus shaping the spirit and culture of the city. Some findings could provide applicable guidelines for urban heritage protection and contribute a new perspective on the interrelationship between people and their physical surroundings.

This paper aims to analyse the current Southern African countries’ archives and records management legislations to identify the gaps and challenges. It is important to assess the role played by National Archives legislations within the preservation of heritage and history; private archives known as liberation archives; the transfer of archives; the disposal and retention of records, access, copyright management and skills; and development of staff.

The study used a qualitative methodology through document analysis, interviews and observation. The sampling of the study comprised representatives from the selected Southern African National Archives (South Africa, Mozambique, Botswana and Namibia).

The key findings revealed gaps of the archives and records management legislations in terms of definitions, transfer, disposal and transfer of records and accessibility. Some of the Southern African countries failed to use archives and records management legislation to promote accountability and governance.

The research is limited to the following countries: Botswana, Mozambique, Namibia and South Africa.

Archive and records management legislation which has gaps creates problems in terms of effective implementation of archives and records management programmes.

The failure by Southern African countries to revise their National Archives legislations and clarify the role of National Archives will lead to loss of archival materials if not addressed.

Updated archives legislation contributes to the development of effective archives and records management programme.

The paper is making a preliminary evaluation of dark tourism potential in Bulgaria. Dark tourism is underestimated research topic in Bulgaria – a country with long and rich cultural heritage, belonging to orthodox religion, with ambiguous impacts from the communist/socialist political regime and nowadays being a typical destination for mass and 3 “S” (sun, sand, sea) tourism. The research topic is approached by starting with an inventory and classification of the main tourist attractions/sites for dark tourism according to the most widely applicable theoretical typologies, inclusively their territorial density, cities location, authenticity and commercialization. The general counterpoint is the non-western approach and the hypothesis that dark places/attractions can be explored as potential tourist resources, diversifying the cities destination supply. The places related to death within the death-tourism framework are explored within the urban landscape. The research applies supply-demand approach and includes semi-structured interviews with different stakeholders from the supply side and a questionnaire accessing the tourist’s perspective and readiness from the demand side. Special attentions is given to the cities as concentrating the major part of the dark sites/attractions in the country, being at the same time integral part of the public areas and urban landscape, with special designation and/or combination of additional recreational functions. The data and results from the conducted research revealed that dark tourism in Bulgaria, in the narrowest sense is relatively unknown, unexplored type of tourism, difficult to distinguish and overlapping with other types of tourism mainly in the cities. The paper also raises the discussion about the necessity to extend the dark tourism research in the cities, taking into account the non-western approach and cultural sensitiveness. The paper aims to discuss these issues.

The methodology of the research, in its nature, is purely qualitative, widest and most applicable (Biran A., Hyde K., 2013), (Wight, 2006) (Light, 2017) and follows two main stages: inventory, classification and potential of the dark tourism sites/attractions in Bulgaria and supply-demand approach for pilot exploratory study of the reediness of the suppliers and main stakeholders from one side, and the tourist’s perceptions from other side.

The data and results from the conducted research revealed that dark tourism in the narrowest sense in Bulgaria is relatively unknown, unexplored type of tourism, difficult to distinguish and overlapping with other types of tourism mainly in the cities. The findings challenge the predominant understanding of dark tourism typology, spectrum, and type of places/attractions (Light, 2017). Within the tourism-death relationship framework in the non-western approach with narrow focus in Bulgaria as research area, the author can confirm that the concept of dark tourism research should be extended taking into account the religion (relationship to death), historical development and political regime. The results obtained clearly show that the main difference from the western approach lies in on completely different conceptual basis, which differs from the concept of dark tourism. Tourism is mostly linked with recreation, leisure, and entertainment, while the dark places/sites related to death and suffer are mostly linked to religion, historical or political heritage. Besides being different both create and conduct to a behavior and visit of such places with deserved respect, honor and part of national identity and culture.

The study’s focus is narrow and limited at national level as part of “eastern” (non-western) context of tourism-death relationship framework. The findings resulted from pilot exploratory study provide theoretical and practical insights into understanding of dark tourism and its potential development in Bulgaria by considering the availability of dark sites/attractions, supply (readiness of main stakeholders) and demand side (tourist’s perspective). The paper limits the research in the post-modern context stressing on tourism/leisure and commercial use of death as attractions and places. Other limitations are pilot character of the exploratory study and the limited number of respondents.

The paper delivers practical insights into understanding of dark tourism and its potential development in Bulgaria by considering the availability of dark sites/attractions, supply (readiness of main stakeholders) and demand side (tourist’s perspective).

Most of the research in the field of dark tourism as expression of tourism-death relationship framework are concentrated on the “western way of thinking” (Light, 2017, p. 297) covering countries from West Europe, USA, Australia (Foote, 1997), (Bowman M., Pezzullo P., 2010, p. 188). The use of Western frameworks for understanding the tourism-death relationship in other parts of the world and particularly in Bulgaria as Eastern European and orthodox country may not be appropriate. For the specific research area – the case of Bulgaria, theoretically although incorrect, a parallel is possible between the western post-modern secularism and atheism as official communist policy between 1940 and 1990 (Metodiev, 2013). Darkness of sites/attraction identified within the tourism-death relationship and exploitation of the death is seen supporting and commemorating the sacrifice of the “heroes” of the time keeping them “eternally alive” and as symbols, incarnations of the “sacral” political power.