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Recognizing the 9/11 attacks as a turning point in the history of American emergency management and response philosophies, this chapter examines the evolution to a standardized National Incident Management System (NIMS). This involved the movement from individual jurisdictional and agency autonomy to adoption of a multilayered system where all efforts are intended to support a response beginning and ending at the local level. This chapter discusses the overarching NIMS doctrine and its incumbent on-scene Incident Command System (ICS) for coordinating on-scene operations. The specific focus is the application to the NIMS and the ICS to law enforcement.

Purpose – The purpose of this article is to investigate one core research question: How can health information technology (HIT) be assessed in a national health care system context?

Design/methodology – We examine this question by taking a systematic approach within a national care system, in which the purpose of HIT is to contribute to a common national health care system's goal: to promote population health in an efficient way. Based on this approach we first develop a framework and our criteria of assessment, and then using Taiwan as a case study, demonstrate how one can apply this framework to assess a national system's HIT. The five criteria we developed are how well does the HIT (1) provide accessible and accurate public health and health care information to the population; (2) collect and provide population health and health care data for government and researchers to analyze population health and processes and outcomes of health care services; (3) provide accessible and timely information that helps to improve provision of cost-effective health care at an institutional level and promotes system-wide efficiency; (4) minimize transaction and administrative costs of the health care system; and (5) establish channels for population participation in governance while also protecting individual privacy.

Findings – The results indicate that Taiwan has high levels of achievement in two criteria while falling short in the other three. Major lessons we learned from this study are that HIT exists to serve a health care system, and the national health care system context dictates how one assesses its HIT.

Originality/value – There is a large body of literature published on the implementation of HIT and its impact on the quality and cost of health care delivery. The vast majority of the literature, however, is focused on a micro institutional level such as a hospital or a bit higher up, on an HMO or health insurance firm. Few have gone further to evaluate the implementation of HIT and its impact on a national health care system. The lack of such research motivated this study. The major contributions of this study are (i) to develop a framework that follows systems thinking principles and (ii) propose a process through which a nation can identify its objectives for HIT and systematically assess its national HIT system. Using Taiwan's national health care system as a case study, this paper demonstrated how it can be done.

Purpose — This chapter describes how incoherent government policies implemented in the first two decades (1970–1990) following the official recognition of Information science (IS) as an academic discipline within the broader interdiscipline of Information and Communication Sciences (ICS), shaped the current landscape of IS in France. This led to a narrow conception of IS often reduced to a technical specialty solving the problem of information explosion by setting up bibliographic databases, document indexing and delivery services.

Design/methodology/approach — The approach is historical and comparative. The author relies on earlier accounts by previous French authors and performs a comparison with the situation of IS in Anglophone countries (United States mostly).

Findings — The historical narrow conception of IS is now outdated. IS neither plays the role of gatekeeper anymore to scientific and technical information nor to information access since the generalisation of Internet search engines. Its scientific community in France lacks identity and is fast dwindling. Also, its problematics are not properly identified.

Research limitations/implications — Field work involving interviews of French figures and archival research could not be carried out in the limited time and means available. This needs to be done in the future.

Practical implications — This chapter should stimulate more comparative approach on the way Library & Information Science (LIS) is structured in other countries. Although the French situation appears unique in that IS is embedded within an interdiscipline (ICS) and does not exist autonomously, other similarities could be found in other countries where IS has had a similar trajectory and lessons could be learned.

Social implications — This chapter may serve as a stepping stone for future research on the historical foundations and epistemology of IS in France and elsewhere. It should also help disseminate to the LIS community at large how the French IS landscape has been evolving, since most French scholars publish in French, language has indeed been a barrier to disseminating their research worldwide.

Originality/value — There has not been a recent and comprehensive study which has looked at the peculiarities of the French IS landscape but also at the commonalities it shares with the situation of IS in other countries with respect to how the field originated and how it has evolved.

In this chapter, I suggest three conceptual tools developed by William R. Freudenburg and colleagues that characterize the failure of institutions to carry out their duties – recreancy, atrophy of vigilance, and bureaucratic slippage – are of use beyond environmental sociology in the framing of the September 11, 2001 disaster. Using testimony and findings from primary materials such as the Senate Select Committee on Intelligence and House Permanent Select Committee on Intelligence Joint Inquiry hearings and report (2002, 2004a, 2004b) and the National Commission on Terrorist Attacks Upon the United States (2004) alongside insider accounts, I discuss how Freudenburg’s tools have the potential to theorize institutional failures that occur in national security decision making. I also suggest these tools may be of particular interest to the U.S. intelligence community in its own investigation of various types of risk and failures.

Purpose – The integration of librarians and technologists to deliver information services represents a new and costly organizational challenge for many library administrators. To understand how to control the costs of integration, this study uses structural contingency theory to study the coordination of librarians and technologists within the information commons.

Design/methodology/approach – This study tests the structural contingency theory expectation that an organization will achieve higher levels of performance when there is a positive relationship between the degree of workflow interdependence and the complexity of coordinative structures necessary to integrate these workflows. This expectation was tested by (a) identifying and collecting a sample of information common; (b) developing and validating survey instruments to test the proposition; and (c) quantitatively analyzing the data to test the proposed contingency theory relationship.

Findings – The contingency theory expectations were confirmed by finding both a positive relationship between coordination and interdependence and a positive relationship between perceptions of performance and degree of congruency between interdependence and coordination.

Limitations – The findings of this study are limited to both the context of an information common and the structures tested. Future research should seek to both broaden the context in which these findings are applicable, and test additional structural relationships as proposed by contingency theory

Practical implications – This study contributes to the library profession in a number of ways. First, it suggests that managers can improve IC performance by matching coordination structures to the degree of interdependence. For instance, when librarians and technologists are strictly co-located, managers should coordinate workflows using less resource-intensive policies rather than meetings. Second, the instruments developed in this study will improve the library manager's ability to measure and report unit interdependence and coordination in a valid and reliable manner. Lastly, it also contributes to the study of structural contingency theory by presenting one of the first empirical confirmations of a positive relationship between interdependence and coordination.

Originality/value – This study represents one of the first empirical confirmations of the structural contingency theory expectations of both a positive relationship between workflow interdependence and coordination, and a positive relationship between performance and coordination's fit to workflow interdependence. These findings are of value to both organizational theorists and to administrators of information commons.